Ivory Smiles is a predatory and unscrupulous company. My story is similar to the ones already here. After ordering a "free" sample of the teeth-whitening gel and finding it ineffective, (and fully reading their "terms and conditions", I tried cancelling within their 20 days (from the date of purchase, not the date of receipt). I was kept on hold for 30 to 45 minutes, with a recording stating there was 5, 3 or 1 minutes left to wait, due to "high calling volume." When it became apparent that the actual wait time had nothing to do with the pre-recorded tape, I tried cancelling online. Their cancel webpage did not exist! I tried the "support" page, and conveniently, after the 20 day "trial" period was over, I finally got a response from a "jeff hayes" with a generic message saying that I had not cancelled within their time frame. Meantime they billed me $88.97. When I got the unordered product, I returned it unopened.
Long story short, I had to go to my bank and put in a formal complaint. They issued me a new credit card. "jeff hayes" wrote me a number of stall-type emails, finally agreeing to a refund if I didn't dispute the charge with my bank. Needless to say, I didn't trust them at all to issue a refund. He also implied that my bank would not be able to settle the dispute.
"Ivory Smiles", like the other products from their company (genixdiet, acai berry and colonmed 700) is a predatory company in business to steal at least $88.97 from people bamboozeled into believing they did not cancel on time. Really, there ought to be laws protecting the consumer from these types of scams.