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Ivory Smiles / Not accepting cancellation

1 Glendale, CA, United States Review updated:

I ordered the trial sample of teeth whitener for $6. In the packaging I received the sample and a statement saying a cancellation notice had to be received within 20 days of the billing date. A phone number and a web site were given. On the phone I could not get through, so I sent an email to cancel further shipments. When I received a month's supply, I immediately emailed them again. I was sent a rely with a web page I had never seen stating the agreement I signed and it also included the price ($88.97) which was not on the original agreement. I returned the shipment in tact, but they say I still owe the money.

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  • Dt
      31st of Jan, 2009
    0 Votes

    I placed an order for the Ivory Smiles on Dec 31st and I received the product about five days later. I tried it and didn't feel like it was any better than any other store bought whitening product so I tried to call to cancel any further billings and I was never able to get a hold of anyone due to " high call volume", but conveinently on the 21st day after I ordered the trial I got through to someone only to tell me my credit card was charged out the day before, which was the 20 day mark. Anyways, they told me when I received the product I can return it for a full refund minus s/h. so when I received it last week I tried emailing the support # to get a RMA # so I can send it back. Their policy states that you will get the response w/in 24hrs. It has been five days and I have received nothing back. Funny how they are so quick to tell me I had to follow the policy and refund procedure correctly, but apparently they don't. I'm sure they will send me the RMA # after 15 days have past for me to get my refund. It makes me sick that companies get away with stuff like this. This was the first time I ever tried anything like this and I am kicking myself for doing it!

  • Ca
      3rd of Feb, 2009
    0 Votes

    I ordered the trial then tried to cancel in the 20 days they give you. I emailed and tried to call. I end up with a shipment and they took the money from my account. Along with the shipment was a piece of paper with another site and number to call to cancel. I could never get thru. When trying to pull up the site, it says it doesnt exist. I cant believe this company is getting away with this. Makes me sick!

  • Ol
      4th of Feb, 2009
    0 Votes

    Ivory Smiles is a predatory and unscrupulous company. My story is similar to the ones already here. After ordering a "free" sample of the teeth-whitening gel and finding it ineffective, (and fully reading their "terms and conditions", I tried cancelling within their 20 days (from the date of purchase, not the date of receipt). I was kept on hold for 30 to 45 minutes, with a recording stating there was 5, 3 or 1 minutes left to wait, due to "high calling volume." When it became apparent that the actual wait time had nothing to do with the pre-recorded tape, I tried cancelling online. Their cancel webpage did not exist! I tried the "support" page, and conveniently, after the 20 day "trial" period was over, I finally got a response from a "jeff hayes" with a generic message saying that I had not cancelled within their time frame. Meantime they billed me $88.97. When I got the unordered product, I returned it unopened.

    Long story short, I had to go to my bank and put in a formal complaint. They issued me a new credit card. "jeff hayes" wrote me a number of stall-type emails, finally agreeing to a refund if I didn't dispute the charge with my bank. Needless to say, I didn't trust them at all to issue a refund. He also implied that my bank would not be able to settle the dispute.

    "Ivory Smiles", like the other products from their company (genixdiet, acai berry and colonmed 700) is a predatory company in business to steal at least $88.97 from people bamboozeled into believing they did not cancel on time. Really, there ought to be laws protecting the consumer from these types of scams.

  • Me
      11th of Feb, 2009
    0 Votes

    I am going through the same thing. I cancelled before my 20 days were up and still recieved the monthly supply along with the charge to my account. When I emailed them to cancel, I had 2 days left of the 20. I didn't get a response until 3 days l;ater in which I recieved the same message. " you did not cancell in time..." I called their customer support and they even told me to return the new shipment w/ delivery confirmation, so I could track when the package was returned and to send an email stating that I had sone so and would be expecting a full refund just like their "satisfaction gaurantee" stated. All I got was an email that said to let them know when i agree to only half a refund. So, I have filed a compliant with the Better Business Bureau. I suggest you do the same and get your money. These jerks are running a scam!

  • Ge
      16th of Feb, 2009
    0 Votes

    I do apologize for the inconvenience, go ahead and email me wiht your info and ill be able to help you with anything you need.

    -Serge Reynolds


  • Le
      22nd of Apr, 2009
    0 Votes

    I would like to know if anyone has had any sucess getting their money back. I tried to call and email them several times and got the same run around. I asked for a RMA# and didn't get a reply. I tried to stop payment through my card, but they sent verification of the bill so now I'm sending more info to see if that will do the job. Called phone # on the invoice, first time I had seen an invoice, that I received from the credit card report but they had a message to call the better business bureau. There had to be something we can do. Downey of Kansas

  • Mg
      12th of May, 2009
    0 Votes

    I received their product and only one side of the insert was printed and nothing was said about the next shipment nor the price of the monthly shipments. I just tried to cancel the monthly subscription and was told to call their number. The wording on the original mailing insert was ambiguous at best. I must have read it six times and decided to use the product and forget about it. My mistake. Will try to call the number tomorrow. I may have to call my credit card and stop the charges as well.

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