iTechDeals.com — counterfeit product
I ordered a pair of Beats by Dre riderless headphones for my son for Xmas in Dec 2016. In March of 2017 the headphones stopped charging. Knowing that it was past the 90-day return policy timeline we took them to an actual Apple Store to inquire about having them serviced. The tech at the store looked the headphones up in the Apple computer and it said that the headphones were within a year old and as long as I could prove I paid for them that they would repair them. I presented Apple with the receipt from iTech Deals and they sent the headphones out for servicing. A few days later the Apple Store Technician contacted us to report that the headphones we submitted were COUNTERFEIT and that we should immediately contact the seller to have the issue addressed.
When we contacted iTech Deals about refunding us for the fake product they said that the product was not fake and that Apple probably just couldn't find it in their computer because iTech purchases them overstocked. They never acknowledged that an actual Apple Technician discovered the fake product from doing an examination of the product. When I tried to contact someone in management the company simply stopped communications with me.
I will be reporting this to any and all online sellers that deal with this company, the BBB, and the FBI counterfeit agency.
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