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IRCTC / Unable to book tatkal ticket online

1 Saidapet -15Chennai, India Review updated:
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The issue of slowness in irctc web site during 8:00 am is very well known and lots of people have already raised this issue through different media but there is no action taken from govt. side. I just wanted to ask a few things to govt. officials whoever is taking care of this web site,
1. What is the need of agents and a separate web site for them?
2. Why can't we stop cancelling the general tickets or to take 80% of the ticket price in case of ticket cancellation? This will stop the agents to not to hold too many tickets and then cancel just before the chart preparation.
3. Why irctc does not upgrade the infrastructure? Why don't they forsee the possible traffic in peak hours and then take the necessary measures? why don't they think that this site is one of the most visiting site and max. 100 crore may login on to it simultaniouly.
4. I heared that IBM is ready to upgrade the infrastructure and even ready to setup TWO WAY booking facility but govt does not want to take out TATA, who is mainting this site currently.

Please do the needful in TOP priority as there will be more and more passengers will be travelling in train in future and hence the upgrade on railway online booking facilities in timely fashion is very much important.

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