Ipower Web Hosting / Lost my website
I called iPower sales to upgrade my webhosting. When they upgraded my contract to "Premier Plus" I lost the ability to maintain my website wtih their tool WebCreator (CM4all). After 2 hours on the phone with iPower tech support, I was told there was nothing they could do other than spend several 100 hours to rebuild my website. They had no backups or any way to restore the files. Here was the actual tech support reply -
Support ticket # 6182235 - Unfortunately, we are sorry to say that, there is no way to get the original CM4all editable content back. The CM4all record has been deleted somehow from the backend and hence it is not possible to restore the Web site in the CM4alll interface.
You need to re-create the Web site via the CM4all interface using the existing CM4all limited available on the account and rebuild using the existing content on the site at http://bsoulier.ipower.com/1801.html. As suggested previously, you should get a local backup of the Web site before beginning this process.
How's that for customer service?
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