919 E Jefferson St, Phoenix, AZ, 85034, US

Reviews and Complaints

Domain management / dedicated servers!

I transfered 9 Domains to there management, When I went to update the whois information on my domains. I was asked for my business Credentals. After sending it to them 6 times and requests to update the whois they still would not update the information. I has gotten to the point were I will have to move my domains again to get the service I am seeking.

I have been with them 4 years I have a web server and a dedicated server. The Dedicated server has been nothing but trouble, and they will not maintain it what so ever. There Technical support is horrible I spent 2000+ a year for the worst service I have ever received in my life. I don't ask much I just for them to update the information on my domains. I can deal with manging my down dedicated server even thought the driver failers witch it has had sense day one.

But has it stands Id like to file a law suit against them. There server has gotten worse in the past year and I don't know what to do besides move every thing.

  • An
    Andrew T. Reilley III Jan 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The challenge with the web development industry is there is no association to "disbar" unethical providers. Many of them operate almost anonymously and from many different "virtual offices".

    As a seasoned technology executive, bucking the industry SOP of avoiding any overhead, I founded a real, bricks and mortar web services company called United WebWorks, Inc. (unitedwebworks.com) We have hundreds and hundred of satisfied clients and googling us will not result in 5 complaints on page one as it does for these folks. In fact, you will not find one on any page. We are listed in the yellow pages, in our domain reg information, we are trustworthy and accountable for all we do. It would be my pleasure to serve anyone who wants a very affordable, one of a kind gorgeous, website for their small business. We understand your needs and challenges because we are a small business too.

    0 Votes
  • Jo
    Joe Harrow Jan 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    There is a group organizing a class action lawsuit against iPower here, https://www.thepoint.com/campaigns/just-say-no-to-i-power-web .

    I hope you find this helpful.

    0 Votes
  • Al
    Alex Ant Mar 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    ipower Co is a big SCAMERS. Thay no refund any money, thay have a lot of scamers sites to collect money all ower internet! All who pay for this Co money have a bad experience with. I think that all piople scamed by this really pusy hols company must tell ower about! We must put some post to PayPal to Google - all ower!!

    0 Votes
  • Kk
    KKetring Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am on hold to iPower right now, They did not refund my money when my clients canceled their accounts because of this stupid transition.(a downgrade)I've been waiting for it since Jan. Their stupid phone messages state " you may also find the information you need by visiting the support section on our website " bull huckie. Even the stupid website is a looped d loo. They would do good to hire a website designer, it is certain that they don't have one. They take advantage of our patience. I have a few accounts with them and the account won't connect to the mysql database. I think this is a joke. My clients want to sue, that would be five others. One client said he didn't get 500 emails that were leads from an advertising campaign he spent a fortune on. iPower answers after 8 minutes on hold, oh, I'm on hold again. Read this convoluted wording from ipower billing Specialist Teri Sanders "already we have canceled your account 'xxxxxxxx' and refunded instead of paypal to credit card ends with 'xxxx' apply to reseller account 'xxxxxxxxx." Well I think I've figured out that ipower has at least two helpful techs Jason and Ry! Conversation took 45 minutes to complete. I don't know if the issues are solved yet-but from past experience- probably not!

    0 Votes
  • Ks
    ksolway Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    IPower's server problems have meant that they are incapable of hosting my website. So I asked for a refund. The uptime for my site over the last month has been only about 80%, and when it does load it loads extremely slowly. As far as I can tell, every Ipower customer is experiencing the same issue.

    After being told by IPower that I would NOT receive a refund, I filed a complaint with the BBB (Better Business Bureau). Within 24hrs I received an email from Ipower saying that they had refunded my credit card.

    Several hours after that, I received another email from IPower, saying "Is there a specific reason why you are canceling your account?"

    Apparently, the billing department are completely unaware that there is any problem!

    0 Votes
  • Tk
    t.k. Mar 11, 2009

    Strongly aggreed. ipower support is questionable and the business practice is also unethical. After doing business with them for three years I'm moving my web hosting business. DO NOT attempt to do business with them. T.K.

    0 Votes
  • Ff
    FFFFF6565 Aug 01, 2011

    i signed up with them then i noticed some charges last year so i called them to CANCEL everything, even on their site it says "RESOLVED". then after not checking it they updated it that i have to confirm and they cannot cancel it because it was auto-renewed. I never checked it because it already says RESOLVED. a year after they are charging me again. Same conversation again. I told them to cancel it again. Now i am filing charged back and dispute all their charges and block them from my credit card.

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem