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1.2 908 Reviews

IHOP Complaints Summary

58 Resolved
839 Unresolved
Our verdict: If considering services from IHOP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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IHOP reviews & complaints 908

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E
12:00 am EST

IHOP stinks!

We have this IHOP nearby that we started to go to, but then decided to avoid. Because the place STINKS! It stinks literally and it makes you stink as well - in 15 minutes of dining there at the furthest table from the kitchen your hair, clothes and even the hand bag will smell so bad, you have to immediately take a shower and do an urgent load of laundry. If you have a romantic date - don't go there! You will not enjoy getting close to each other after that! We told the manager over and over again about the poor ventilation, but were ignored. I wonder if someone else, too, has complained! This place is NASTY smelling!

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S
12:00 am EST

IHOP Service - poor food - rude

After ordering our drinks they arrived with no straws for drinking-minor detail. had to ask 2 servers for straws. after waiting an unreasonable amount of time for our food we had to send the bacon back because of being raw. Tried to eat remainder of meal (mine was french toast -takes 5 minutes preparation) no utensils. Asked 2 servers, including hostess, waited 5 minutes - other patron asked for pancakes to be placed on a separate plate - was not done nor was there any butter for the pancakes. We asked to speak to a manager - 30 minutes later when we left no sign of management. Tried to pay - can only pay server, who carried around a wallet, of sorts, and didn't have the correct change. Took a "How are we doing card" no address or phone number. I will never eat in one of the Ihop restaurants again. The food was not terrible but the service was horrible, the response to the clients, in a customer service business, was very unacceptable.

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jaywalking
fortworth, US
Jun 17, 2009 4:12 am EDT

i eat at the i-hop in hurst, texas their staff is amazing great food even better service they have a manager there
by the name of micheal who amazing he really seems to care about the staff and restraunt and of course the customers this guy does everything humanly possible to keep the restraunt running smoothly i have no doubt
he will have a chain of resraunts of his own in closing i-hop is a great place to dine

thanks,
mary cambelle

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Richard Kuhn
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Sep 23, 2008 9:50 pm EDT

I had been sick for a long time with not much of an appetite.watching t.v. I saw the advertisement for thwe cream cheese crepes. So a freind and I went to the Ihop in morristown tn. i ordered the nutella crepes. It was gross and soggy and I didn't eat a half of one of the crepes. not at all like crepes i've had before I have always liked I hop before this incident. therefore i thought I should contact Ihop. i told the waitress and al she could say was sorry about that, which surely voided a tip for her and after the response I got i thought i should conact you. If i don't get a response from you, that will be the last time i go to Ihop.m Let alone the pictues on the t.v. and at the the restaraunt DO NOT LOOK LIKE ANYTHING OF WHAT YOU GET.plus the strawberrys were obviously frozen cause they were slimy and mushy. what about using fresh strawberrys.Fresh fruits are best.
slimy is gruesome for any fruits. when you go to the market do you buy slimy soggy fruits, i wouldn't either

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Maxine
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Aug 14, 2008 11:41 pm EDT

We arrived at 9:45 PM was serverd our meal at 10:45 PM, food was half done. Manager was unconcern. It is really unfair that one waits an hour, improper preparation of food, no concern with management, and we wonder why so many customers become angry?

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Tom Jones
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Jun 27, 2008 5:36 pm EDT

Your experience is without a doubt exactly what I would expect … The reason I would say this is because IHOP states in their advisements that they as a corporation roughly only operate 1% of the units the rest are franchise .. that means they have 10 to 12 company operated locations ..

Reflecting Those Company operated units that are in Cincinnati being their own corporate training locations... the Director for those units was hired by Julia Stewart CEO .. she had worked with theis excecutive who was a Vice President of franchising of Wendy’s International and gave him the job Of Director for these company locations with Ihop cinncinnati and now she has promoted him to the Vice President of Franchise operations .. his work speaks for it self !

However Ihop Corporation has never and still cannot operate a restaurant sucessfully.

Your experience seeing what the corporate operations do for professional restaurant management, service, and cleanliness are exactly their standards .. No manager would dare to be visable or speak to a guest while the place is malfunctioning

When Ihop Opened the Cleveland market their opening team trainers were arrested for disorderly conduct, fighting, and public intoxication … When they expanded their market in Iowa they had a 2 plus hour waiting lines because the food was not coming out of the kitchen .. the food that was served was so horrible that the manager was crying and could not talk to any more irate Guest with complaints!

The Franchise consultant just stood their with his back turned towards the customers .. ignoring the customers … as customers were screaming, cussing and were leaving really unhappy ..

It’s not an isolated occurrence...

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Braden Nash
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Jan 18, 2008 1:33 pm EST

After seating w/a friend at the IHOP located in Texas City TX our server came over (almost 15 min later) and took our drink orders. After our drinks arrived (about 15-20 minutes later) we placed our order. Our server seemed to be on some kind of "substance" and our opinions were more confirmed when she sat down at the booth w/us while we ordered our food. After doing so, we waited at least another 25 minutes before our drinks were filled again and our food had still not been served. After waiting an hour (as well as watching other customers come in and place orders and recieve them before ours) my friend and I left money for our drinks on the table and told the waitress and cook (whom were outside smoking while we were leaving) to cancel the order we had placed over an hour ago. I am very dissapointed and will not return to that location. I hope this complaint will enlighten ones as to the way this particular store is operated and cause action to enforce a drug testing policy immediately on all employees on a monthly basis.

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IHOP undercooked runny egg whites the norm at ihop

iHOP Restaurant

3750 S Clack St
Abilene, TX 79606
[protected]

I always order my egg whites cooked. This restaurant seems to not be able to do that on a very consistent basis. The State Health Department requires them to make a posting on their menu to the effect that "undercooked eggs are a potential health hazard". Runny egg whites on my plate are unsightly, unappetizing, potentially unhealthy and just plain disgusting. I am a cancer survivor and can not (NOT) eat something that has questionable preparation.

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Perri Slape
Abilene, US
Mar 15, 2010 5:21 am EDT

The staff at Ihop in Abilene Texas is very rude ro their employees and they need to train them alot better. The only manager I would say was very good was the new one "Christy and Evan" . The other one with his wife working are very rude to me and I want to be happy at my job and not have to look for another job becauase these 2 maybe 3 people are rude...

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Teena Beshk
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Oct 27, 2008 11:44 am EDT

Party of ten on Friday nigth Oct 24 service was terrible for one guest, first they for got to put in my order. Then it took to long for the order to be brought to the table once it was prepared. My party was already finished eating. There was no apology for the inconvience. The manager, Van was asked to come, he just stuck his head in and never addressed the issue at hand. Another person whom we were with went and spoke to him. The manager took 20 % off of everybodies ticket. But no apology or discount/meal on the house was given to me--I was the one whose order was forgotten and later received once my party had finished their meals. I left their without eating after having sat though the entire meal while my friends ate. Once my food did arrive it was to late eveyone else had finished eating their food.

ComplaintsBoard
J
12:00 am EDT

IHOP we will never eat there again!

Ihop #5521 9540 Colerain, Cincinnati,Ohio. My husband and myself choose ihop for a meal July 29,07 at about 3:00. We placed our order of their special, buttermilk chicken, mashed potatoes, slaw and cinn. rolls. We waited 30-4O- min. for meal. We got everything but the rolls, the waiter#181 Adam W told us it would be a few min. 3 times. We ate all our meal still no rolls. We give up and went to pay, he was very rude when we ask for discount on our bill being we did not get all we were paying for. Adams response was the rolls were free and we only got the other food on the menu. We will never eat there again and will tell other about our experience. Earl and Jauhnell Sawyer.

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urallidiots
Cincinnati, US
Jul 06, 2011 3:05 am EDT

the rolls were free.

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IHOPhater
owensville, US
May 14, 2010 2:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i dislike IHOP and their policies that have nothing to do with their food, they tried to shut down my business because i was giving them free advertising selling shirts that had the IHOP logo on them. my business did in fact have to close. i curse IHOP

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Leba Lewis
, US
May 18, 2009 3:14 pm EDT

A friend and I had a similar problem at that IHOP, we drove all the way from Columbus and when we walked in there was no-one to seat us, we waited and were just leaving when a gentleman came out from the back and apologised and seated us and had someone bring coffee, then we waited again and finally another manager came over and asked if we had been served we told him "no" so he took our order, then we waited again and finally out came our food with another apology, the food was good then we waited for our check, finally we got up walked to the register and told the young man who was ringing up someone else's order that we were a little upset at their inefficency, the Manager came out (he was the one who had been our waiter?) and we got another apology because he was covering for the waiter who was on a break and forgot to tell him to get our check, everyone was very pleasant but after driving all that way we were a little put out, however the Manager did not charge us for our meal and was so pleasant that we didn't get annoyed but we will obviously not go there again as the last comment proved that they are not capable of running an establishment plus we found that there is one in Chillicothe which is much nearer home. Jacqui Leary

ComplaintsBoard
J
12:00 am EDT

IHOP foreign object in my spinach salad!

Last night my wife and I ate the Cypress Park, Los Angeles, CA IHOP. I was very disgusted to find a piece of dirty plastic in my spinach salad. The piece of plastic resembled that of a portion of a coffee pot handle. I voiced my concern to the server who then called the manager (who never came to the table).

At a minimum, I expected a sincere apology from the manager and not to be charged for the salad. I got neither.

The manager offered to give me a 20% discount on my total, but this would have amounted to only about half of the price of the salad. I objected to the offer and replied that my dining experience had been ruined and told the manager that I would pay full price and never eat there again. I had been a regular customer for the last eight years.

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tcpeay
,
Jun 03, 2008 1:27 pm EDT

Springville, Utah IHOP is just a plain dirty mess. My family and I ate
there during Memorial Day weekend. One in our party got very sick
after eating. The best part was the hot dog that was passed off as
being Summer Sausage. We complained to the waitress about it and she
said there had been several complaints about it but she did not do anything. Do not go to the Springville, Utah IHOP it is a mess

ComplaintsBoard
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12:00 am EST
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IHOP - poor service

My family and I decided at about 9 o'clock one night to go out to eat. We decided to go to IHOP. Once seated it took 20 minutes for anyone to even acknowledge that we were seating there and take our drink order. Once we got our drinks we ordered our food. We waited, and waited, and waited. Finally we decide to speak to a manger (by now it's about 1030) and...

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12:00 am EST
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IHOP - coupons in the local paper is a rip off!

In the beginning of Jan 7 I have found a bunch of coupons for IHOP restaurant “Buy One Breakfast get one free” in our local newspaper. On 1/13/07, my husband and I decided to go to IHOP for a breakfast since we had the coupons and it seemed like a good deal. It is clearly stated in the coupon, to show it before ordering, and we did it. In response server...

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A
12:00 am EST

IHOP Hair in food, rude manager!

I visited Ihop on 11/17/2006. Im not a big fast food eater. I probably dine out a good 10-15 times a year. The problem began when I found a piece of hair in my food. The waitress notified the manager of this incident. He told her to tell me that he could only take 10% off my bill. I personally think that that was insulting . i asked if i could speak w/the manager. The manger came to my table and told me that he was willing to bet that the hair did not belong to any of his employee's and that he was quit sure that it had come from either myself or my daughters hair. I was totally offended. I asked for my check so that I could leave. As I was leaving one of the other customers in the restaurant stopped me and told me that she could not believe his response. She gave me her contact information just in case I would need a witness. As I was leaving the store I decided to call and friend for legal advise regarding leaving and refusing to pay. The manager called the police on me and told me that I needed hurry up and leave his store. So i decided to wait on the police in my car. In the end the officer suggested that i pay the bill and file a complaint. In the presence of the officer the rudeness continued. For some reason the manager did not want to give me my receipt. After asking for it a second time he finally gave it to me and told me to get out of his store and to never come back because I was not welcome. I could not believe the humiliation that id gone through because I found hair in my food.

This incident took place at the Ihop 10910 New Halls Ferry Road in Ferguson, Mo 63136

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McGeeT
Millstadt, US
Nov 25, 2023 3:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Andy Patel's IHOP in Marion, IL has not paid an open invoice for kitchen trap cleaning on Apr 12, 2023. Ace Grease Service has repeatedly contact the location for payment without success.

Ace Grease has reached out to the owner multiple times. We stopped by and handed a manager the invoice in Oct'23.

IHOP Customer Reviews Overview

IHOP, also known as the International House of Pancakes, is a popular American restaurant chain that specializes in breakfast foods. The restaurant has been in business for over 60 years and has over 1,600 locations worldwide. IHOP is known for its extensive menu of pancakes, waffles, omelets, and other breakfast items, as well as its friendly service and affordable prices.

Overall, IHOP has received positive reviews from customers. Many customers praise the restaurant for its delicious food, generous portions, and affordable prices. The restaurant's pancakes, in particular, are a favorite among customers, with many describing them as fluffy, flavorful, and perfectly cooked.

Customers also appreciate the variety of options available on the menu, including gluten-free and vegetarian options. The restaurant's service is also highly praised, with many customers noting the friendly and attentive staff.

However, some customers have noted that the restaurant can be crowded and noisy during peak hours, and that the wait times for a table can be long. Some customers have also reported issues with the quality of their food, although these complaints are relatively rare.

Overall, IHOP is a popular and well-regarded restaurant chain that offers delicious breakfast foods at affordable prices. With its extensive menu, friendly service, and convenient locations, it's no wonder that IHOP has become a favorite among breakfast lovers across the country.

IHOP In-depth Review

Overall Rating: IHOP is a popular restaurant chain known for its delicious breakfast options and friendly service. With a wide variety of menu items, affordable prices, and a commitment to cleanliness and customer satisfaction, IHOP is a great choice for a satisfying meal.

Website Design and User Experience: IHOP's website is well-designed and user-friendly, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search options. The website also provides helpful features such as online ordering and a store locator.

Menu Variety and Quality: IHOP offers a diverse menu with a wide range of breakfast, lunch, and dinner options. From fluffy pancakes and omelettes to burgers and salads, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Pricing and Value for Money: IHOP offers affordable prices for its menu items, providing good value for money. The portion sizes are generous, and the quality of the food justifies the prices. Additionally, IHOP frequently offers special deals and promotions, making it even more budget-friendly.

Customer Service and Staff Friendliness: The staff at IHOP is known for their friendly and attentive service. They are always ready to assist and ensure that customers have a pleasant dining experience. The waitstaff is knowledgeable about the menu and can provide recommendations if needed.

Cleanliness and Ambiance: IHOP maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the tables are regularly cleaned. The ambiance is warm and welcoming, creating a comfortable environment for customers to enjoy their meals.

Accessibility and Location: IHOP has numerous locations across the country, making it easily accessible to customers. The restaurants are conveniently located in both urban and suburban areas, with ample parking available. The locations are also wheelchair accessible, ensuring that everyone can enjoy a meal at IHOP.

Online Ordering and Delivery Options: IHOP offers online ordering through its website, allowing customers to conveniently place their orders for pickup or delivery. The online ordering system is user-friendly and efficient, making it easy to customize your meal and add any special instructions. Delivery options are available through third-party delivery services.

Special Offers and Promotions: IHOP frequently offers special deals and promotions to its customers. These can include discounted meals, limited-time menu items, or loyalty program rewards. By taking advantage of these offers, customers can enjoy great savings and additional value.

Social Media Presence and Engagement: IHOP has a strong social media presence, with active accounts on platforms such as Facebook, Instagram, and Twitter. They regularly engage with their followers by sharing updates, responding to comments, and running contests or giveaways. This allows customers to stay connected and informed about IHOP's latest offerings.

Health and Safety Measures: IHOP prioritizes the health and safety of its customers and staff. They adhere to strict cleanliness and hygiene protocols, including regular sanitization of high-touch surfaces and proper food handling practices. IHOP also follows local health guidelines and regulations to ensure a safe dining experience.

Dietary Restrictions and Accommodations: IHOP offers a variety of options for customers with dietary restrictions or preferences. They have a separate menu for gluten-free options and can accommodate other dietary needs upon request. The staff is knowledgeable about allergens and can provide information about ingredients used in their dishes.

Loyalty Program and Rewards: IHOP has a loyalty program called MyHOP, which allows customers to earn points for every dollar spent. These points can be redeemed for discounts or free menu items. The program also offers exclusive perks and promotions for members, making it worthwhile to join.

Community Involvement and Corporate Social Responsibility: IHOP is committed to giving back to the community and being socially responsible. They actively participate in charitable initiatives and support local organizations. IHOP also focuses on sustainability by implementing eco-friendly practices and reducing waste.

Additional Services and Amenities: In addition to its dine-in and takeout services, IHOP offers catering for special events and occasions. They can provide customized menus and deliver the food to your desired location. IHOP also has a gift card program, allowing customers to share the joy of IHOP with their loved ones.

Consistency and Reliability: IHOP maintains a high level of consistency and reliability across its locations. The quality of the food, service, and overall experience is consistently good, ensuring that customers know what to expect when dining at IHOP.

Feedback and Reviews from Other Customers: IHOP has received positive feedback and reviews from many satisfied customers. People appreciate the delicious food, friendly service, and affordable prices. The restaurant chain has built a strong reputation for consistently delivering a great dining experience.

Comparison with Competitors: IHOP stands out from its competitors with its extensive menu variety, affordable prices, and commitment to customer satisfaction. While there are other breakfast chains available, IHOP offers a unique dining experience that keeps customers coming back for more.

Recommendations and Improvements: One area for improvement could be expanding the vegetarian and vegan options on the menu to cater to a wider range of dietary preferences. Additionally, enhancing the online ordering system to include more customization options would further improve the user experience.

Conclusion: IHOP is a reliable and customer-focused restaurant chain that offers a wide variety of delicious menu options at affordable prices. With friendly staff, clean and inviting locations, and a commitment to customer satisfaction, IHOP is a great choice for a satisfying meal. Whether you're craving pancakes, omelettes, or burgers, IHOP has something for everyone.

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Contact IHOP customer service

Phone numbers

+1 (866) 444-5144 +1 (818) 637-3079 More phone numbers

Website

www.ihop.com

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