IHOP
Reviews and Complaints

The staff at Ihop in Abilene Texas is very rude ro their employees and they need to train them alot better. The only manager I would say was very good was the new one "Christy and Evan" . The other one with his wife working are very rude to me and I want to be happy at my job and not have to look for another job becauase these 2 maybe 3 people are rude...

Party of ten on Friday nigth Oct 24 service was terrible for one guest, first they for got to put in my order. Then it took to long for the order to be brought to the table once it was prepared. My party was already finished eating. There was no apology for the inconvience. The manager, Van was asked to come, he just stuck his head in and never addressed the issue at hand. Another person whom we were with went and spoke to him. The manager took 20 % off of everybodies ticket. But no apology or discount/meal on the house was given to me--I was the one whose order was forgotten and later received once my party had finished their meals. I left their without eating after having sat though the entire meal while my friends ate. Once my food did arrive it was to late eveyone else had finished eating their food.

the rolls were free.

i dislike IHOP and their policies that have nothing to do with their food, they tried to shut down my business because i was giving them free advertising selling shirts that had the IHOP logo on them. my business did in fact have to close. i curse IHOP

A friend and I had a similar problem at that IHOP, we drove all the way from Columbus and when we walked in there was no-one to seat us, we waited and were just leaving when a gentleman came out from the back and apologised and seated us and had someone bring coffee, then we waited again and finally another manager came over and asked if we had been served we told him "no" so he took our order, then we waited again and finally out came our food with another apology, the food was good then we waited for our check, finally we got up walked to the register and told the young man who was ringing up someone else's order that we were a little upset at their inefficency, the Manager came out (he was the one who had been our waiter?) and we got another apology because he was covering for the waiter who was on a break and forgot to tell him to get our check, everyone was very pleasant but after driving all that way we were a little put out, however the Manager did not charge us for our meal and was so pleasant that we didn't get annoyed but we will obviously not go there again as the last comment proved that they are not capable of running an establishment plus we found that there is one in Chillicothe which is much nearer home. Jacqui Leary

Springville, Utah IHOP is just a plain dirty mess. My family and I ate
there during Memorial Day weekend. One in our party got very sick
after eating. The best part was the hot dog that was passed off as
being Summer Sausage. We complained to the waitress about it and she
said there had been several complaints about it but she did not do anything. Do not go to the Springville, Utah IHOP it is a mess

I didn't know Ihop had Eggs Benedict or pooched eggs. Pooched? I have been to Ihop yesterday and many other times and they never have had eggs benedict. Ten minutes for drinks is ridic, but ten minutes for food is NOTHING! As far as paying for orders do you work there? Do you know where they pay for orders etc? Orders can be paid for at any computer in the one I go to. You pay at the table. Sever can access it anywhere. "she didn't even wipe it down with a wet toilet." Well I would hope she didn't wipe it down with a wet "toilet". It seems as if you just wanted a free meal and you do this on a regular basis. Who cares if she got a text message or phone call. Heck, I watch people wait for the server to show up and then jump on the cell phone as soon as the server walks up to the table. "They are so overflown, we have to use a spoon." What, use a spoon to catch them out of the sky? Were they flying or I mean over flying or "overflowing."? "I've never been so angry at a restaurant before", . Key words. You probably complain everytime you come in." I want her fired. Karma's a ###." Yes, your name is probably Karma and you ARE a ###! Why don't you get a life and eat somewhere else!

Ihop sucks! Me and my family went to Ihop to celibrate my birthday, We waited about 10 minutes for the food because it was a slow day. I ordered the pancakes with eggs and bacon. When it came they gave me no bacon! My eggs were very cold also! Not joking I mean they probably put it in the freezer! I yelled at the manager because my family was hungry. He said he was sorry and gave me a new plate. Then the people from Ihop did not want to sing happy birthday to me! I did not care but I did want the free ice cream for my daughter. Then they finally sang but...the ice cream was half melted! Me and my family got up and left! NO WONDER IT WAS A SLOW DAY!

I am not suprised, I heard a lot about spiceland dennys.

me and my family ate at your restraunt tonight

i just got back from eating at the denny's in spiceland, in. 47362 and i will never eat there again, our food was under cooked cold and we were over charged. We came in with a party of eight and five of us had issues with our meal. When we were at the register we asked to speak to the manager, when he came out he had an attitude from the start. I have sympathy when service is swamped or understaffed but we were only one of three tables, and the otheres were occupied by one or two patrons. I don't expect nor do i want any compensation for a resolution, my reason is solely to let you know how we were treated and hopefully you can look into the incident. Your manager Bob (unknown last name) was combative from the start not ever letting us any expain our issues to the point my immediate amd extemded family will never again visit the denny's in spiceland, IN.

thank you, rhondahall@comcast.net

we just got back from Dennys the one from aurora next to the mall. They sat us right away and got us our drinks fast too, but we waited a long time for our food we waited for 30 min. then wehn it came time to pay my dad gave one of the workers a 100 dollar bill . he when inside the kitchen with out saying anything and came back saying it was fake. we didnt think of it as much when we were there but as we were getting home we though of it and notice he had no reason to go back to the kitchen.

I just got back from iHop. I had my worse service ever there.
My friends and I decided to go to iHop because of course, we were hungry, and breakfast sounded good. We notice the parking lot is rather empty, but took it as a blessing, thinking our service would be quick, since our stomachs were growling. How wrong were we! There were three people in front of us, they waited in the lobby with us, for a good seven minutes. Finally, a waitress/hostess comes up, and seats the first three in front of us. She look high, her eyes being slits, and a tired look on her face, and very unhappy to be working, didn't even apologize for the wait. Mind you, the people in front of us, were only seated, we had to wait an extra three more minutes, which seemed like hours, just to get our seat, from the same lady. Who once again, asked how many, we were the only ones in the lobby, and were huddle together, it was obvious it was three of us, once again I see no chipper smile. I felt unwelcomed. So, She finally sits us down in a booth, asks us if our table was fine, hands us our menus. She then proceeds to ask what we'd like to drink, almost immediately as I touched my menu. I looked at her, and said, "I'm not sure at this moment." My other friend, said, "I would like an orange juice." She disappeared, and never came back. A good ten minutes went back, finally a girl came up who seemed a bit incompetent herself, she introduced herself, and didn't even apologize for leaving us stranded, and confused as to where the other lady went.

She then asked what we'd like to drink, and eat. I ordered the pancake combo, my friend Brandon ordered the Strawberry Banana Pancakes, and his Girlfriend Amanda, ordered an Egg Benedict. We all order the same type of drink, flavored coffee, two Irish Creme, one French Vanilla. When Amanda ordered her Egg Benedict, the waitress look very confused, and uncertain if she heard her right. She said, "A what?" Amanda looked at her, and plainly said, "Egg Benedict." Pointing to it at the menu. She then proceeded to say, "Oh, well. How would you like your Eggs." First rule of being a waitress: Know the Menu. The Eggs in an Egg Benedict, come pooched.

Finally, she left, taking our menus with her. We didn't see her for a good fifteen minutes, we still didn't get our drinks. Brandon eventually spoke up, and asked about our drinks. The waitress looked at us, and apologized saying she forgot about them, and went to make them immediately.

During this five minutes of more wait, and no waitress, we began to comment about what she did during this time when she could have gotten our drink. We witness, her clean off a table at one point, she didn't even wipe it down with a wet toilet. Just took some sort of loin clothe, and dusted it off, then reset the table. How unsanitary! And she also was serving another couple across from us, and on her lanyard was her cellphone, I could see if she got a text or a phone call from where I was sitting. That's not very professional!

Finally, she comes back with our drinks. They are so overflown, we have to use a spoon. We think, "Well, at least we got a lot this time." Only to find, our coffee was watered down so much, that the taste was unbearable, we sat in despair, as we desperately, stared at our waitress to return, another five minutes went back, she didn't come back until finally our food was here. Of course, during this time period, we were contemplating on leaving, saying forget all this. Our food, came. It was mediocre. The hash browns were over cooked, that they taste like potato chips, she drowned our pancakes in whip cream, which honestly more isn't always better, and Amanda's Egg Benedict, weren't good at all, rubber English Muffins contributed to that. As for our drinks, we asked for an alternative, telling our concern about her awful coffee. We all got sweet teas.

There was a decision made, we weren't going to leave until we talked to a manager. We were discussing all the things went wrong, so we could give our comment as quickly as possibly, and leave with that note. We noticed that Manager was doing the register, and took that as our chance. Our waitress, returns fifteen minutes after our food was served, we were done with our food for ten minutes, we were starving so it took us five minutes to scarf it all down. She asked if we needed anything else, we promptly said, "Our ticket."

There were separate tickets, as I scanned over the price, and saw she was going to charge us for the coffee, but not the sweet tea. I bought it to her attention. I said, "Why are you charging us for the coffee? We hardly touched it, it was awful. We shouldn't have to pay for it."

Rather than being polite and apologizing. She said, "Well, I didn't charge you for the sweet tea."

This is when I got snappy, I said, "Obviously. How much is the sweet tea?" She said, was like, "1...1...99?" I said, "Well, I would much rather pay 1.99 for a drink I actually had, than this coffee that is nearly three dollars that I took a sip of."

She turned ugly on us, and walked away, as it took her forever to get new tickets.

Mind you, THEY AREN'T BUSY! No one came in during this time, while we were being served. There was no reason for all this wait. She gives us our tickets, and doesn't say a word, no apology, nothing! We get up, ready to pay, and leave, with the intent to speak to the manager, while she did our tickets.

Ahhh, so we thought. Our waitress, made it in record time to do our tickets, but that didn't stop us. I knew she was avoiding the manager, I even whispered to my friend saying that. Our waitress turned around giving a look like, she had heard that. By this time, I had grown cold to her, and didn't care if she was upset.

So, the tickets were separate as mentioned earlier. Brandon and Amanda paid with a credit card. Voila, she does it. I give her cash. She doesn't know how to work the register, so she goes to the other monitor, where you are to ring up orders, not pay for them. She then comes back with her clutch, pulling out her money, shoving my 20 into her clutch, looking for change for me. I was appalled. She then realized she had not enough ones, so she turned to me, and said, "You're going to have to wait for your change." She said in a snappy tone.

I look at her in complete awe. How on earth did this lady have a job? We finally get to speak to a Manager, as Brandon took over telling her that the service was terrible, and that we weren't coming here again. The Manager, didn't apologize, ask questions, or even acknowledge that this should be addressed, instead. She said, "Well, let me see your ticket, have you already paid?" He answered, yes, that he did. And immediately, she said, "Well, you should have said something earlier." Bloody hell. What kind of manager is this?! How do these people get hired?!

I was finally given my change, and I left...sick to my stomach.
We arrived at iHop a little before seven, and left at 8:30...it took us five minutes to eat...

I'm going to call their home base in Glendale. I've never been so angry at a restaurant before, but there are more deserving people for that job, than our waitress. I want her fired. Karma's a ###. :]

ihops french toast is the blaghist tasting thing i have ever eaten and im almost 16 and i can make better french toast the the ihop in kalispell montana and my french toast is up to chefs quality of cooking and ihops is not. i could of fead three people for the price of what you charged me for my breakfest. and for the chefs out there heres a hint for cooking french toast it only takes a little bit of cinnamon and real vanilla for french toast.
"HINT, HINT"

we need a ihop in our town mcdonalds sonic and subway are getting pretty old. we need something new that will bring more people to richmond.

My sister and I went to a denny's in corning ny. We were seated and they took our drink order right away. Than the problems began. We waited and waited for our food to arrive. We both ordered the chicken sandiwich with lettuce and tomatoe and mayo and a order of ff. When it finally came the ff's were cold. So waitress said she would bring out more. Which she did but by that time my sister discovered bbq sauce on her sandiwich or part of sandiwich. Looked like they took a piece of chicken from one plate and put it on her sandiwich. The manager came over and said she would get her another sandiwich. We waited and waited and finally we got up to leave. There was her sandwich sitting under the lights. Our waitress and manager was outside taking a break. They did refuse to let us pay for what ever since we didn't get to eat. I doubt if we will go back there. There is a friendlys and a bob evans down the road a ways.

Ay 9:10 pm we walked out after waiting 30 minutes with no drink. We were sat a a dirty table, syrup spilled all on the floor. We asked for another table were told none were available. There was at least 20 empty. We were told we had to stay at that table if we wanted service

I frequently visit this restaurant. There is a newer manager that just stares at people. I asked him for a to go box and he looked at me like he didnt understand English. He was rude when he brought me a refill instead of the box and I corrected him.

We found a fly on the whipped cream of my grandson's pancakes and the only thing the server did was to offered an order of free pancakes that I didn't accept. IHOP won't see me again

I was in sunday and the manager kim i believe was rude and did not believe me when we showed her the hair in our food. Some one like that does not need to be in charge. Then she was being short with the server.

I loved your corned beef breakfast so much that I woke up thinking about having it this morning. Unfortunately, I've just discovered from our server that it was taken off the menu. Please, please, please bring it back.

Your concerned customer, Springfield, VA
Rick

I was wanting to talk to the manager about a situation with my daughter who was an employee there. April the manager came out of the back and verbally attacked me. She wouldn't let me talk. She bad mouthed my daughter and belittled her in front of others. She was aggressive with me and I am disappointed with her. She doesn't need to be a manager.

I hope she is replaced

Been trying to reach the GM for over a week. Refuses to call me back and other employees told me he is purposely not responding because he doesnt care about getting me mine W2. Treats people with ni respect.
When I worked there, he bullied multiple employees and lets other drink and smoke weed on the job.

I will never eat at iHop ever again after your boycott of Tucker Carlson and will make sure every one I know should Boycott iHop...GOOD LUCK !

I called in my order and My order was made wrong and still did not get my beverage with my meal which I waited for an additional 15 minutes for.

Terrible service in the evening! Walking in there before the kitchen closes, seems to be inconveniencing one of the evening servers. Who knows what's keeping her employed there but it's bad for business.

They charged us a full meal price for each waffle at 13.00 a waffle and I got 2 so it was almost 25.00 for them and I come here all the time and have never had this problem

Check # [protected] and it happened on Friday may 3rd 2024 at 4:24 am

The manager who went by nia wasn't willing to help either and was very rude as well . I have never had to encounter this before so I'm shocked to be treated this way and couldn't believe they didn't acknowledge the fact 2 waffles were 25.00 but I couldn't explain my problem because they didn't care to hear me so I wrote to the complaint line and I hope you can help me fix this issue ! Thank you !

Andy Patel's IHOP in Marion, IL has not paid an open invoice for kitchen trap cleaning on Apr 12, 2023. Ace Grease Service has repeatedly contact the location for payment without success.

Ace Grease has reached out to the owner multiple times. We stopped by and handed a manager the invoice in Oct'23.