[Resolved] Intelius / fraud and cheating!
I was charged 14.95 for a month of AP9*24 ProtectionPlus. I did not order this so I called and was told after I paid for the initial service this plan went into effect 7 days later if I didn't cancel. I was never informed of this plan and can find no where in there terms and conditions anything about this either. I guess once they have your bank info your at their mercy.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Intelius Customer Care's Response, Nov 02, 2009
It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
Intelius Customer Care's Response, Jun 03, 2016
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
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