I appreciate the efforts taken by Indian Railways for safety and security of its passengers. However, railways never take efforts to sort out the problems created by its own staff. Their staff feel that they are owners of Railway and have power more than that of the Minister. If one travels from Mumbai CST to Poona, during peak hours, we can see that employees of railways under pretext of staff board in each and every compartment, can't railways allot their staff a particular compartment so that other passengers can travel freely.
Secondly, for allotting reservation, the booking staff have mutual understanding with outsider /agents. One cannot say that booking clerk is doing charity to an agent who used to meet the booking clerk inside and outdide station.
I can challenge the Railway Minister that in any time we can get confirmed sleeper class tickets and also can confirmed the waiting list ticket particularly from Mumbai CST. These booking clerks in consultation with agents, spoil the image of Railways.
I appeal to the Hon'ble Railway Minister Shri Laluprasad Yadav, I appeal to the Railway Board Chairman, I appeal to the Station Master Mumbai CST to make efforts to stop the mal-practices conducted by their staff particularly in Mumbai CST by putting special task force in computer centre.
N R PILLAI