IMVU’s earns a 1.6-star rating from 1 reviews and 103 complaints, showing that the majority of virtual community members are dissatisfied with their social experience.
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stealing credits
I had over 8ooo real credits and over 4oooo promo credits and when I personally bought stuff you took my real credits
Recently when I went to buy something u told me I did not have enough credits even though I have 4oooo rpromo credits
I dont suppose you'll answer but I can only try
Donhead3
The complaint has been investigated and resolved to the customer’s satisfaction.
imvu unfair banning
After being a member of IMVU.com for over 2 years, I decided to buy credits.
I bought some, and when I came back for some more, it said I had to call my bank and confirm that there were funds left in my account. After that process taking a month, I bought $150 more of credits. A day later when I log on, it shows im banned. I contact IMVU, and they tell me my account was banned because I'm under 13.
What the hell? First of all, That is not the truth. Secondly, they scammed me out of $150. Also, I tried to appeal the ban and they told me I needed to send them my birth certificate, debit card, and driver's license.
(I don't have a drivers license, Me or my parents don't have my birth certificate, and why the hell would I show them my debit card?) I'm currently in the process of frauding and waiting for my money to be returned.
Also, they send over 20 spam emails a day, and are making unauthorized charges to our debit card.
You've been warned: STAY AWAY FROM IMVU.COM
The complaint has been investigated and resolved to the customer’s satisfaction.
I want to sue the imvu company for fraud, they have already taken two accounts from me and everything I invested in them, they took everything from me and for that I am going to sue them
have they given you a reason via email as to why your accounts have been suspended?
FYI the TOS does mention skirting bans is bannable.
I git banned from imvu 2 days ago...sun the 10th 2021 went to staff right away when I found out my account was banned. I had asked them why my account had been banned. The first staff member refused to tell me anything about what happened just told me I violated TOs. Then she hung up on me. The second staff member that I told you was just equally rude to me and hung up on me as well. At that point I was very frustrated and I didn't even know why I was banned. The third staff member talk to me racially and racially and I'm not black I'm white and he still didn't tell me why I was being he told me that I was cussing at him and I was not cussing at him he said he was not going to tell me why I got banned and that if I didn't be quiet I would be paying longer the man was utterly rude to me she hung up on me four times I think she purposely was picking up the phone so he knew he would pick up the phone when I answer which was b*******. I called back for 4/4 time and finally got my answer to why I was banned I was paying too because I submitted AP products under ga now you tell me how the hell can you do that because the parents of the product and the people who are drive it off of and everybody that created from those it was all ga I'm still very livid I have to wait 2 weeks to get my account back they told me that some other user reported me I have a bully her name is v a m p i a s she's been bullying me for nine years plus she has DMC need me and reported me multiple times for nothing I've had my IGA products turned AP because of her and staff doesn't want to do nothing staff said that they have an anti-bullying policy but they never used it because if they did this lady who bullies me would not be on IMVU so to say the least I'm stuck with a banned account for 2 weeks because this lady who bullies me gets to report me all she wants and I get in trouble and she doesn't it's ridiculous I just want my account back I haven't done anything wrong I create g a product I have what 3 HP products in my catalog somebody please help me get this lady that that is bullying me band and get my account off fan because I haven't done anything wrong haven't done anything wrong I am being wrongfully accused and I'm being wrongfully band I've been on IMVU for 13 years I have spend thousands and thousands of dollars on imvu products and deriving products a Creator should not have to be put through this because somebody else feels the need to bully them staff also bullies you.. I want to be let off my falsely accused two-week ban imvu!
hi. i too got my account disabled for no reason, i had my account for about 2 years but the last month i couldnt log in since i was busy at the time, when i finally decided to log in, 2 days ago, i was told that my account was banned for strange activity on the account. I was told to make a new account and to contact them from there to regain access to it, after i did so they replied with ''we have many reasons to believe that the account owner is not you'' and that i wont be able to regain access to the account, this is utterly ridiculous, i have spent a lot money and effort just to get banned. if you know where i could file a complain please reply to this.
IMVU and their Community Board treats their customers like Crap..Avoid this website at all Costs !
This website makes their own rules as they go along.They never fix anything that goes wrong on the website and the customer service is useless.All of their community board moderators and the manager of it whose avatar name is ShannonMac are clueless and treat their customers like crap and ignore all the questions and complaints.They are on a power trip and do not care one bit about the customers, all they care about is suspending members accounts or banning them from posting on the community board and silencing them .One of the community board moderators named Sugercone doesnt do a single thing to help any of the members except she loves to threaten the customers and suspend them.She is useless and disrespectful but her manager always backs and stands up for these moderators and tells the customers they are wrong no matter what.And you cant get anybody on the phone at this website to tell them about how they treat you because they never pick up the phone.They never give updates and you end up paying your membership for useless music that doesnt work.They only get back to you when they suspend you or threaten you.They try to censor their customers so they shut up and go away so they dont have to do anything.If you voice your opinions about things that are wrong on the site they remove all your posts and threaten you.The music has been broken on this site for years now and if you complain about it they threaten you with suspensions and bans.It still has never been fixed and people have paid thousands of dollars for music that skips or stops or doesnt work at all.Their website engineers are incompetent and have no idea how to fix anything.When they try to it takes years for them to come up with something.No website should be allowed to take money from people for this kind of broken defective service.They had over 3 1/2 years to be ready for the Adobe Flash Player to stop working which would stop the customers from sampling the music before they buy it and they did absolutely nothing in those 3 1/2 years to have a solution for when it stopped.That was announced in 2017 that the Flash Player was being discontinued and would be ending at the end of 2020 and now the music sampling doesnt work anymore and they are telling us all to have patience and understanding...lol...what a joke..They had 3 1/2 years and sat on their [censored] and did nothing and now they say they are working on it.Yet they continue to take members money every day for a broken service.People are getting smart now and leaving this website and not renewing their memberships.Anybody thinking about joining this website please dont waste your hard earned money.You will regret it.Avoid it at all costs.I have learned my lesson the hard way and wasted thousands of dollars on this crap and have been dis-respected by these unprofessional moderators and managers that control this site and have no respect for their paying customers.They will regret it as more people stop paying to be on it anymore.IMVU stands for I AM VIOLENT at YOU because thats how this bunch of people come at the customers.They just steal your money and laugh at you as they spit in your face.I would have rated it at ZERO stars but you have to give it at least one star on here according to the ratings but believe me, it is a ZERO rating...DONT EVER JOIN THIS WEBSITE NO MATTER WHAT !
several months ago, I got a message from my friend saying that she got permanently disabled for "fraud". I was shocked but at the same time I felt really bad. I told her I was sorry, and she told me to check if I was disabled. I tried to log into my account and it says "Disabled for 0 days". Not in those exact words but similar. Anyways, I was super frustrated because I had over 100k credits on that account, and had spent so much money on that account. I then told her that they had disabled my account, and I even called them, and they had said the most STUPID thing ever. They say, "you have a used a card under the name "Catherine". The funniest thing is, I don't even know a Catherine! NEVER USE IMVU.COM! IT IS A SCAM!
This website makes me get imvu credits at low rate and can it is like for me free imvu credits.
I am good in the IMVU and free credits imvu are help me away from the ban thing it is so genuine to keep faith in it,
I got an email thanking me for gifting someone credits. I didn't know this person, nor would I have gifted them credits. When I tried to log in I could not. I found out my account was disabled so I sent in a ticket to find out why. They said due to fraud. My account must have been hacked. I tried to explain but they won't bother to look into it. 9 years on that service hundreds of dollars and they just steal it away from me. Imvu needs to be shut down.
LMAO they tried telling me I was warned 14 times for trolling people and said one more time I was banned. I was only there about a week at the time. When I replied back and said no, I only had 2 warnings, obviously one you didn't bother to check who was trolling and the second guy deserved everything he got out of me and you (IMVU Mods) need to pull your heads out of (Expletive_deleted) and learn what an investigation is and learn how to count, they came back and said you have been reported 4 times after further research, this is your last warning.
Well obviously they where still one number off and throwing me one to grow on because I still had the inboxes that there was only two prior and they proved obviously we're supposed to just bow down to the drug dealers all over the place and the pimps who threaten to beat our a@#'s and bully us just for being in a room they think they own that the owner never even goes in because they obviously spend the most money. Or to that Emo crowed that talks s@#$ and disrespects everyone because if you aren't wearing a tail and saying meow even though you're a 45 year old guy, you don't fit in with the "Cool crowd".
I still have IMVU, fact I love the site for it's concept. I make rooms and buy stuff BUT I only get prepaid cards, that's all they're getting out of me, they did rip me off of AP still however. They took the money's worth out of the credits but refused to AP me.
I don't like their rude mods who lie about how many reports you have, I don't like the fact they favor rude POS's that bully everyone because they gotta keep putting money into the "game" when they are the ones being the real problem with the site. You report them they just inbox you saying you where the instigator even if you aren't. Hell they come onto these pages and bad mouth us here for making these posts. Do they unfairly ban people, after they tried saying I was already warned 14 times which was a complete fabrication I have to say yes because if they are willing to pull that crap, they will pull anything just to keep the big spender coming. What do expect though, I hear their HQ is in California where everyones head is not only in the clouds but also up their a@#.
I agree with your words: STAY AWAY FROM IMVU.COM. I was a mesher on IMVU for years, they accused my account linked with fraudulent account (I think it said to avoid pay my work) the money on my account should be my right, but they dont pay me with the words: "The money that was left on the account will remain there and will not be touch by IMVU" . they shouldn'nt blame the users to covered their lack of money..
imvu
I think that imvu is a waste of time.I think the game is completley unfair.They dont give you any credits.They lie about what you can do to get them.And I think the people on there are disrespectful.They are always cuesing.And alot of people on there are stuck up.And they dont know how to act respectful.I think that the people who created this game are stupid.There whole company should shut down.This imvu game sucks.It is the worst online game that I have ever played.I will not suggest this game to my friends.And I will never play this game again!
The complaint has been investigated and resolved to the customer’s satisfaction.
It wont let me buy stuff on imvu so can you take my account off of hold so i can buy stuff
Servers have been down longer than three hours. Fix this [censored]. We pay to much money for this to happen and we want to see our friends. Hurry up and please fix the issue.
She is stalking me and My family and she has my family last name on her card and I have flagged her and her sister also and the sister name is faithwolfclaw and she is doing the same thing and I have had it with getting bullied and herassed
i am playing this game for many months but I don't know how to play it. can anyone tell me and suggest me.
https://lifemodapk.com/imvu/
Hi my friends account got disabled for a reason she dosent know I would really appreciate it if you guys could reactive her account, with keeping everything there. She also didn't put an email when creating it so if you guys could just reactive it she would be really happy
Around at 3:00pm on Saturday 20th Aug I purchased $10 worth of credits which gives me 10,000 credit. Some how I did not receive it. please either refund my money or add 10,000 credit to my account please.
my Profile name is @RtheBadass and my email is minx119@hotmail.com
Customer ID: [protected]
Cheers, Mr R
My account @KINGJr4KT was hacked and when I got the account back it was banned due to somebody trying to sell it when it was taken over and I spent everything on that account And it’s not fair to me please do something
Can u gfit me 10, 00
I tried numerous times to recover my n1ty account and every time the staff were rude to me. the incompetence is such that when they activate my account it blocks right away. I wanted to go back because in the past I spent a lot of money on this [censored] I gave up playing, but I want my account back my friends are there.
Its an amazing piece of information.
https://www.psnmasters.com
Overview of IMVU complaint handling
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IMVU Contacts
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IMVU phone numbers+1 (650) 321-8334+1 (650) 321-8334Click up if you have successfully reached IMVU by calling +1 (650) 321-8334 phone number 0 0 users reported that they have successfully reached IMVU by calling +1 (650) 321-8334 phone number Click down if you have unsuccessfully reached IMVU by calling +1 (650) 321-8334 phone number 0 0 users reported that they have UNsuccessfully reached IMVU by calling +1 (650) 321-8334 phone number
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IMVU emailssupport@imvu.com100%Confidence score: 100%Support
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IMVU addressPO Box 2772, Redwood City, California, 94063, United States
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IMVU social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Most discussed IMVU complaints
Unfairly disabledRecent comments about IMVU company
Unfairly disabled




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well honestly with imvu its good except for their new idea to do away with the reselling program i don't agree with it because imvu credits are too expensive its a totally thing that imvu is just to much money. they say we want to help to keepuser account safe oh thats easy don't be stupid enough to give ur password. i mean you should never give give ur password to anyone so you go and complain to imvu when it was your fault and you and many others cause the problem that exist now. tell me someone how to change this?
Hello.. My account name is Jeznie. I recently bought a bunch of stuff and you took my credits but, the items I bought don't show up in my inventory.. I even tried signing out and signing back In ...
I had
i had 8000 real credits stolen from me and would like to get them back. if you can track down the person who stole it i would be grateful or if you could just replace it. anything among those lines would be fine. thank you very much ^_^
I love my IMVU accout but i did a lot and losy sureges and it told me i will have 200000 PROMO credits in at least 24-48 hours but i waited 1 week for it so all i want is my promo credits back and that is it . My name is : Heyyleex . Once again please try to give them back :/ .
i love imvu and so does my sister pinkfeathers22 we both signed up for imvu and we bought ap which is access pass and we never got our credits like imvu promissed and certain things we buy imvu took back without refunding us our money imvu alll i want is my missing credits for me SpencerReid22 and my sister pinkfeathers 22 20, 000 credits a peace