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IMVU

IMVU

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2 69 complaints
16 resolved 53 unresolved

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IMVU reviews & complaints 121 - 69

IMVU complaints 69

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IMVU - unfair disabled account

IMVU is the worse site ever.! The customer service is terrible and so are some of the people.! This game is basically a money scam. I was with imvu for 3 years and my account go disabled because I...

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IMVU - wrongful banning of account

IMVU have banned my account PrncssHeavenofSouls due to payment fraud which was not made by me but by a person called XxSpaceBratxX. They say my account is liked to her account because I made credit purchases from her. Well this is untrue and I have shown as proof to IMVU my paypal statement showing all transactions of credit purchases made from the day I created my account and it clearly shows that I have made all my credit purchases via 2 companies, IMVUX.com and IMVU itself. IMVU have acknowledged that I am not the one who has done wrong but they will not reactive my account until this Brat person pays back the chargebacks. I am being unfairly punished for somebody else's illegal actions and this is not fair as I have paid rl money for AP, name registration etc... for my account and now IMVU have just stolen over 30k credits, all my pending profits and my Ap, my whole account. I want my account back the way it was before they banned it, credits and all along with 300 credits per each day my account is wrongfully shut and profits lost.

I've constantly been banned from IMVU, even when my account was LITERALLY JUST MADE. Like, not even ten minutes after I created my account, I get an email that it was banned for repeated violations. I don't understand where this is coming from but that isn't the first time I have been wrongfully banned.
I've also been banned on TeeHeeDoll for payment fraud when I never did anything wrong with payment. I always paid fully and then one day I just can't log in and it tells me I've been banned for fraud. I need a real explanation because this is happening all too often now.

B
Feb 01, 2012

From: IMVU
Sent: Thursday, November 03, 2011 1:13 AM
To: ruben401_disabled_[protected]
Subject: Your account has been permanently banned

This email is not spam.
You are receiving this email because your email address was used to sign-up for IMVU.

Your avatar name is: ruben401


Your account was disabled due to a report of payment fraud. To better understand what this means, to learn where to go to explain any misunderstandings that might have occurred, or to contest these charges and have your account re-enabled, please click Help at the top of any screen at http

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IMVU - safety zero

Imvu is zero securing their users, I've made an account from 3 years called Sally nd i spent alot of money for my avatar nd account, and oncely i fell in fight with a guy who threated me to disable my account if i didnt obey his demands, rapidly i contacted imvu for this situation ?
do u know what happened lol ?
Imvu didnt respond and the guy send me stolen credits while i amnt online and reported me from another user as i use fake Visa, and then my account has been disabled.
i've sent email to imvu about the situation, Easily they replied oh sorry we cann't reactivate your account as am the murder !!! how can a big site like imvu dont have the ability to disable recieving credits and they know well this way to disable accounts from unbehaviour users !!!
Also how imvu dont secure their customers as well ?????? i cann believe that i've lost more than 3, 000 Dollars on a website that didnt even treat me as a normal client ?????? and in the end he treats me with this way.

i will tell everyone to never spend money in imvu either not to enter this game or chat ever, and am sure that soon someone will go to the judge and the whole company will be closed soon.

Thanks

Worse site ever.! The customer service is terrible and so are some of the people.! This game is basically a money scam. I was with imvu for 3 years and my account go disabled because I used the wrong password. I may sound bitter.. but I am so upset.! This service is NOT user friendly. Their isn't even a number to call and talk to a real person.! In order to to get something done it has to be through emails. They refuse to work with customers properly and are extremely terrible. Even the client can give you viruses and make your computer useless.! I don't not suggest this to anyone.! If you like crappy customer service, spending countless money on NOTHING, and like getting viruses this is the service for you.!

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The complaint has been investigated and resolved to the customer’s satisfaction.

IMVU - pornography and sexual content

I have to strongly agree with some comments here concerning this company, and am working on things, contacting various agencies concerning imvu. When you have kids on as young as 10 sometimes and...

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IMVU - cant login

i cant login to the actual game it keeps saying something about checking my internet connection when it is perfectly good.

that means you gave your password away to someone who is not your friend they logged into your account knocking you offline and/or changed the password to your account. Possibly took your credits if you had any and disabled your account

R

WTF!! My friend asked my password and i gave her and after a few minutes i got crashed and when i tried to log in it said"invalid user name or password" now what does that mean?it is so stupid!! Why is my account disabled?!! i tried to contact them i filed a help ticket and it says they will try to help me as quick as possible *_*.I'm so ###ed up. its such a lame online game, I'm so upset, i didn't log in for 3-4 days, it does allow me to log in..Its useless to ask help from them! =.= .

Same thing happened to me. Contacting them is useless.

password saved when registering and playing for a month was arbitrarily declared invalid . several attempts to log in after getting replacement passwords were thwarted after they too were deemed invalid.. make sure to cancel any subscription arrangements with imvu.

IMVU - promise of 5,000 credits

IMVU lied to me, that I would get 5, 000 credits, on the January 24th, and it never arrived. I was promised to get 5, 000 credits, plus, I already paid for 2 months, which I already got, on top of...

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The complaint has been investigated and resolved to the customer’s satisfaction.

IMVU - stealing credits

I had over 8ooo real credits and over 4oooo promo credits and when I personally bought stuff you took my real credits Recently when I went to buy something u told me I did not have enough...

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The complaint has been investigated and resolved to the customer’s satisfaction.

IMVU - imvu unfair banning

After being a member of IMVU.com for over 2 years, I decided to buy credits. I bought some, and when I came back for some more, it said I had to call my bank and confirm that there were funds left...

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The complaint has been investigated and resolved to the customer’s satisfaction.

IMVU - imvu

I think that imvu is a waste of time.I think the game is completley unfair.They dont give you any credits.They lie about what you can do to get them.And I think the people on there are...

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