Having problems with IMVU?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

IMVU reviews first appeared on Complaints Board on Feb 24, 2009. The latest review my acc git banned was posted on Jun 1, 2021. The latest complaint unfair ban/disabled account was resolved on Jul 23, 2019. IMVU has an average consumer rating of 2 stars from 64 reviews. IMVU has resolved 16 complaints.

IMVU Customer Service Contacts

PO Box 2772
Redwood City, California
United States - 94063

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with IMVU Customer Service. Initial IMVU complaints should be directed to their team directly. You can find contact details for IMVU above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about IMVU. Discuss the issues you have had with IMVU and work with their customer service team to find a resolution.

IMVU Complaints & Reviews

IMVUridiculous ban and abysmal service

My imvu account is banned citing there was a 'suspicious log in'. The pop up says banned for three thousand days! So I might have had an intruder, therefore ban me for nine years??? Idiotic and insulting!!! Its punishing the victim for maybe being assaulted, even though the victim didn't know of the assault. And cant use any of their help while your account is banned, have to set up a new email account and imvu account.
Emailed requests are just ignored. Takes days to get help requests addressed through the web site.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IMVU — my account being disabled

    Avatar name:bbwazie Age:17 Email:[protected]@hmail.com Name:Azariah asamoah Birthday:26 December...

    IMVU — unfair banning of account

    I have been on IMVU for about 10 years and my account NorikoKiyoshi just got banned for a glitch that is on...

    IMVU — I have done the offer and imvu didn't reward me!

    Date January 5th 2018 the offer said "if your between 18-65 complete the online betting questionnaire! You...

    London

    IMVUimvu hacked my account, and lied about it

    imvu hacked my FionaFoxPrincess, and removed my [protected]@hotmail.com, and lied about it, started a week ago (August 30th, 2017, and continue today)

    I tried to put in my email address, and they lied, it doesn t exist, then how come, I m using my [protected]@hotmail, as we speak (or type) ???????????????????????????.

    It even lied my pw don t match, when I changed my pw, to which I use now.

    When I filed a ticket with my other imvu account (to report my fiona fox being hacked), and put in [protected]@hotmail.com, so imvu could investigate it, but imvu refused, by lying my email address don t exist ?????????????????.

    I missed a week worth of daily spin, because of imvu s illegal, and abusive behaviours. Not to mention imvu owe me 3 months VIP, that they ripped me off (about 2 years ago. When you go and type in fionafoxprincess (within IMVU), you ll see the tagline "imvu owe me 3 months VIP", that my line, to tell the whole imvu community, of imvu crimes.

    Tell imvu I m pressing charges of :

    - fraud
    - theft of my account
    - abuse
    - breach of trust
    - corruption

    I will not rest, till imvu pay for their crimes.

    My name is Sally (my real name), btw

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Updated by Fiona Vixen · Sep 08, 2017

        it doesn t tell me, if IMVU have been charged, much less allowing me to get my account back

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free

      IMVU — imvu

      Ok so a year ago on October 10, 2016 I made an imvu account and I got on may once a week in the morning...

      Imvu Inc — copyright infringement

      "Zeur: and I'm assuming that all the copy right Nike logos at the top of the catalog haven't actually been...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      IMVU — banned for 29000 days?

      I've been on imvu for about 2 years now. I've had my account for 2 years and today i tried to log...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      IMVU — unfair banning

      I was a user if Imvu up until Monday, March 31. 2014. I had 2 accounts with Imvu. 1 was a creating account...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      IMVU — wrongfully banned

      It all started off what day, I thought I would make my girl friend happy, so I bought a marriage package from...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Imvu Inc — wrongfully disabled

      IMVU wrongfully disabled my LostKitty account and fails to provide me with proof they say gathered of me...

      IMVU — account permanently disabled

      my account taha7arb2 was pemenantly disabled because i used other programs to log in the site i have bout...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      IMVUmoney

      i bought credits with my card(nov.18.2012) and they told me 1-2 buissness days but i never got them now i am (nov.21.2012) and my credits are not here imvu has robbed me.i swear i will sue tis company plz i n.eed my money

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Ka
          KandiPlays Apr 25, 2017
          This comment was posted by
          a verified customer
          Verified customer

          I was playing IMVU. And I bought some credits. And then, I couldn't buy any free apps! My mother just got me my allowance, but it's not working. And I couldn't even get all of my purchases restored.

          0 Votes
        • Ch
          chartara Nov 25, 2013
          This comment was posted by
          a verified customer
          Verified customer

          I went to get on imvu and saw that everything I had was not there but I found out that their system was down but I still lost all that I paid for with my credits I think for us waitng for them to get the system back they should also give us credits for the wait and gift us I was highly upset people buy a lot of credits to fix their houses and get their clothing it takes time to get things like this it is not easy how could they do something like this everyone now feels like they wasted their time in getting credits and fixing their avatar just the way they wanted it is not right very upset we should get 20, 000000 credits for the wait they say the sytem should be back up in running within 24 to 48 hrs we will see its been down since sunday I hope they fix this its already a lot of very upset people right now

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        IMVU — cyber bullying

        IMVU Banned my account 420darklover420 said its inappropriate and yet I see many others with 420 in name ppl...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        IMVUscared about virus

        everyone is saying imvu has a virus! is this real? will they charge my parents extra money? websites for kids are supposed to be fun not freaking scary!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Th
            thel May 27, 2014
            This comment was posted by
            a verified customer
            Verified customer

            while this isnt a complaint i will still answer it asif it is. all the rumors about them stealing money, giving you viruses is false. when you break down those complaints that claim this you find they did something wrong, went to a 3rd party site [can give viruses and steal money], or just didnt act appropriate.
            is it safe for kids and not scary? cant say there is a place online that meets that criteria. imvu has gone to great lengths to seperate adult and kid access items. it is safe from what i have seen. im a ap member and i have had only 1 issue which was my fault cause i missed info from the promotionary pass i had. otherwise its been fine.

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          IMVU — unfair disabled account

          IMVU is the worse site ever.! The customer service is terrible and so are some of the people.! This game i...

          IMVUwrongful banning of account

          IMVU have banned my account PrncssHeavenofSouls due to payment fraud which was not made by me but by a person called XxSpaceBratxX. They say my account is liked to her account because I made credit purchases from her. Well this is untrue and I have shown as proof to IMVU my paypal statement showing all transactions of credit purchases made from the day I created my account and it clearly shows that I have made all my credit purchases via 2 companies, IMVUX.com and IMVU itself. IMVU have acknowledged that I am not the one who has done wrong but they will not reactive my account until this Brat person pays back the chargebacks. I am being unfairly punished for somebody else's illegal actions and this is not fair as I have paid rl money for AP, name registration etc... for my account and now IMVU have just stolen over 30k credits, all my pending profits and my Ap, my whole account. I want my account back the way it was before they banned it, credits and all along with 300 credits per each day my account is wrongfully shut and profits lost.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • Ji
              JinxNe Mar 07, 2012

              I've constantly been banned from IMVU, even when my account was LITERALLY JUST MADE. Like, not even ten minutes after I created my account, I get an email that it was banned for repeated violations. I don't understand where this is coming from but that isn't the first time I have been wrongfully banned.
              I've also been banned on TeeHeeDoll for payment fraud when I never did anything wrong with payment. I always paid fully and then one day I just can't log in and it tells me I've been banned for fraud. I need a real explanation because this is happening all too often now.

              0 Votes
            • Bo
              bou Feb 01, 2012

              From: IMVU
              Sent: Thursday, November 03, 2011 1:13 AM
              To: ruben401_disabled_[protected]
              Subject: Your account has been permanently banned

              This email is not spam.
              You are receiving this email because your email address was used to sign-up for IMVU.

              Your avatar name is: ruben401


              Your account was disabled due to a report of payment fraud. To better understand what this means, to learn where to go to explain any misunderstandings that might have occurred, or to contest these charges and have your account re-enabled, please click Help at the top of any screen at http

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            IMVUsafety zero

            Imvu is zero securing their users, I've made an account from 3 years called Sally nd i spent alot of money for my avatar nd account, and oncely i fell in fight with a guy who threated me to disable my account if i didnt obey his demands, rapidly i contacted imvu for this situation ?
            do u know what happened lol ?
            Imvu didnt respond and the guy send me stolen credits while i amnt online and reported me from another user as i use fake Visa, and then my account has been disabled.
            i've sent email to imvu about the situation, Easily they replied oh sorry we cann't reactivate your account as am the murder !!! how can a big site like imvu dont have the ability to disable recieving credits and they know well this way to disable accounts from unbehaviour users !!!
            Also how imvu dont secure their customers as well ?????? i cann believe that i've lost more than 3, 000 Dollars on a website that didnt even treat me as a normal client ?????? and in the end he treats me with this way.

            i will tell everyone to never spend money in imvu either not to enter this game or chat ever, and am sure that soon someone will go to the judge and the whole company will be closed soon.

            Thanks

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              • Su
                SusieBoo Jan 26, 2012

                Worse site ever.! The customer service is terrible and so are some of the people.! This game is basically a money scam. I was with imvu for 3 years and my account go disabled because I used the wrong password. I may sound bitter.. but I am so upset.! This service is NOT user friendly. Their isn't even a number to call and talk to a real person.! In order to to get something done it has to be through emails. They refuse to work with customers properly and are extremely terrible. Even the client can give you viruses and make your computer useless.! I don't not suggest this to anyone.! If you like crappy customer service, spending countless money on NOTHING, and like getting viruses this is the service for you.!

                -1 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              IMVU — pornography and sexual content

              I have to strongly agree with some comments here concerning this company, and am working on thing...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              IMVUcant login

              i cant login to the actual game it keeps saying something about checking my internet connection when it is perfectly good.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                • Re
                  RellDymone Dec 02, 2013

                  that means you gave your password away to someone who is not your friend they logged into your account knocking you offline and/or changed the password to your account. Possibly took your credits if you had any and disabled your account

                  1 Votes
                • Ro
                  Rose Mrudula Feb 11, 2012
                  This comment was posted by
                  a verified customer
                  Verified customer

                  WTF!! My friend asked my password and i gave her and after a few minutes i got crashed and when i tried to log in it said"invalid user name or password" now what does that mean?it is so stupid!! Why is my account disabled?!! i tried to contact them i filed a help ticket and it says they will try to help me as quick as possible *_*.I'm so ###ed up. its such a lame online game, I'm so upset, i didn't log in for 3-4 days, it does allow me to log in..Its useless to ask help from them! =.= .

                  -1 Votes
                • Cr
                  craftk Sep 29, 2011

                  Same thing happened to me. Contacting them is useless.

                  0 Votes
                • Sp
                  spoolmak Aug 27, 2011

                  password saved when registering and playing for a month was arbitrarily declared invalid . several attempts to log in after getting replacement passwords were thwarted after they too were deemed invalid.. make sure to cancel any subscription arrangements with imvu.

                  -1 Votes

                IN THE NEWS

                Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                A consumer site aimed at exposing unethical companies and business practices.
                ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                You'll definitely get some directions on how customer service can best solve your problem.
                Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.