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IMVUunfair disabled account

S Review updated:

IMVU is the worse site ever.! The customer service is terrible and so are some of the people.! This game is basically a money scam. I was with imvu for 3 years and my account go disabled because I used the wrong password. I may sound bitter.. but I am so upset.! This service is NOT user friendly. Their isn't even a number to call and talk to a real person.! In order to to get something done it has to be through emails. They refuse to work with customers properly and are extremely terrible. Even the client can give you viruses and make your computer useless.! I don't not suggest this to anyone.! If you like crappy customer service, spending countless money on NOTHING, and like getting viruses this is the service for you.!

Responses

  • Ca
    Caramel Angel May 30, 2019

    Imvu DELETED my account. I was not hacked, I did not ever do anything on it wrong and I never even socialized on it except with my friends who I brought over with me to take pics together on our avatars and it was not inactivity since they claim they only disable accounts for inactivity after 2 years. Not even an email before or after doing it so I sat trying to get into account that doesn't exist anymore. Communicate with your players for gods sake and get your stuff together imvu!

    0 Votes
  • Al
    alexusatus Sep 25, 2018

    imvu disabled my account for "fraud". and heres the funny part, they gave me a name of a person I don't even know! this is crazy.

    0 Votes
  • Ab
    Abdel Rahman Youssif Aug 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    IMVU is an organization that truly aim for gaining as much money as possible and deal with users like they are insects or nothing. They don't care if you are a long term user and they don't care if you're a respectful person. They will simply wait for you to make purchases and spend money and if you stop spending for a while they will eventually accuse you nonsense and disable or ban your account.

    That what happened with me .. I have been a user with IMVU since 2007. I got my 1st account banned with a reason of "suspected in fraudulent activities" and not specifying what was done exactly that was considered a fraud. Which i know for sure that i never attempted any kind of fraud. Account name "SirOrtega".

    I left IMVU for a while (few years) and when i finally decided to forget about it and start fresh i created a new account in 2014 and just recently few days ago. Suddenly got disabled again with a reason of "Being Associated with a ring of users defrauding IMVU". I tried so many times to create tickets and try to understand more about what do they mean by associated with users ? and how come i am being held responsible for other user's action they kept posting saved replies saying that the account is permanently banned and they have evidence but they do not share these evidence. Account name "Tega".

    All cases and conversations with IMVU for both accounts are attached in this reply so everyone can see and raise awareness that IMVU is dangerous and do not spend 1$ cause you can suddenly lose everything in a second without doing anything to deserve it.

    Check screen shots attached.

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    1 Votes
  • Ti
    tim225 Jan 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    imvu is not goin git away with this

    0 Votes
  • La
    Lana_a Mar 29, 2018

    @tim225 I got banned for offers as well. Why display it for users to use and then ban then for using it without a warning first? It's a [censor] unreasonable and not at all fair. These staffs are absolute [censor] when it comes to help tickets as well. They play with your time and tell you to create a new account as if banning your previous account that people worked so hard on was nothing. IMVU isn't considerate of anyone and will do anything for more money as though people are actually going to come back on a new account like nothing happened and restart and continue spending hundreds of thousands of dollars on their [censor] game that they enforce [censor] rules on.

    0 Votes
  • Ti
    tim225 Jan 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    why are we banned for simply earning credits from the same source that dosent have a limit, encourages you to keep going by showing an indicator of earnings, and the videos stay up allowing you to continue earning, many websites have daily videos that sometimes in one day come back multiple times, i called tech support and they said theres an earning limit in the terms of service... i cannot find such limit, also you should make it more well known and attach to every link saying "warning you may be banned for earning too many credits" also its not anything new, ive been earning credits this way for over a year and just recieved a permanent ban ... its a bit ridiculous to ban users for using a link thats posted on the imvu client home page in the top bar... also i paid for vip, ap, and credits, im also a creator with over 80 products... and run a room with a couple thousand views, now many people i know cant talk to me, this really makes me lose all faith in spending money on imvu for the future, im sure the other 100, 000 feel the same way... you may have lost more money by ruining your trust base with the banned users and even now the users who didnt get banned are more weary of spending money, worrying about getting banned for earning credits.

    0 Votes
  • Ia
    iAmLilBluee Jun 16, 2017

    I made an account like 2 years ago and it got banned a few months after that, I decided to leave it alone for a while. I later got the account back by emailing them and making a ticket on their website. I made another account after I got the first one back, IT WAS THE BEST ! I had spent so much time and money on that account. Then all of the sudden IMVU banned me, for bad behavior or something. And now their new website is making it impossible to get it back. They won't even communicate any more, like how they did with tickets. You have to ask advice from people playing the game. THE WORST GAME EVER ! (It's awesome but horrible service). MAYJOR SCAM !😭

    0 Votes
  • Pa
    Paula Pettit Apr 28, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I hate when it makes you do surveys or offers and it says free offer no payment necissary!then i do the surve and at the end it asks me to pay money?!?! wtf?! Also I got my account nbanned for n reasoN!!! idekhow long its banned for fml smh :(

    0 Votes
  • Ru
    Rubypinkye Jan 01, 2017

    Imvu is basically a money scam i spent 10 dollars TWO TIMES, I was logging in today and guess what? my account got disabled for no #### reason..imvu was a waste of money and waste of time, like, jfc i hope this "game" lose popularity.I loved to play imvu, and i play this game for 2 years and nothing wrong happend and TODAY, this game decided to suspend/disable my account for no reason i never hacked it. "IMVU do not ban people for no reason" Then what is this? I WASTE MY #### MONEY on this. Its a waste of time to sent a message to them, they wont help you.imvu keeps talking to me like a 5 year old, holy ### im never wasting money on this game ever again...Also think about imvu right now, its not a game tbh its just a thing where you dress up a 3D avatar and keep doing nothing on a room, just talking to a bunch of emo and edgy people also the animations are good but they could use it to a real game not a lazy "game" that you cant do most anything. (Yes im triggered af)

    0 Votes
  • 99
    99ways2die Jul 31, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Been denied AP twice even after showing an ID. Although I wasn't going to pay yet until I got the money the next week I saved the page so when the answer came in I could. Twice they said I was denied. Now that being said I know it wasn't for money but they are mad at me and I'll say why.

    My second week on IMVU I was trolled by a bunch of people, course they where VIP and course they decided they would be the ones to make a report on me, said they were going to as well so I also made a report. I get a message back stating it was my fault, , , ok what ever IMVU loves blaming the newbie which seems to be the over all attitude about the site and it's (grew up in America yet some how English is their second language just behind Ebonics and just plain butchering of the language as I don't mean spelling I mean over all word comprehension) crowd including those who play Grammar Nazi when you can't understand a damn thing they are saying because they word their sentences in a way that don't even even make up a complete sentence. This wasn't the first time this happened already but this time they said I was on my 14th report. I replied told them take their heads out of you know where, I said it was my third and obviously they didn't pay attention on the other 2 either because it was completely deserving of me defending myself and then it got a little more complicated in my choice of words. So the staff took away my reply button, changed it to 4th report and now (oddly enough) they won't give me AP and yet still they had my record 1 report higher than the actual amounts of report warnings I had in the real world.

    So yes, ok so they didn't take money because you don't pay until you are approved but they are being unfair in the fact they are letting personal issues keep me from upgrading my profile. Another thing when they claim they have a deal in your inbox, you might not get it. You will find yourself all excited and ready for more credits at a lower price you may only to find yourself getting the same as you would any other day. They might give them to you but it's like playing Russian Roulette, there's only one shot only this time you hope you get the prize. So basically your names going into a hat and if you're the lucky one you get a trophy.

    IMVU now allows no free space for one public room because they claim their financially bankrupt but at one time in 2007 when I was on for a month and quit they had 100.000 users at any time but with the crashes, glitching and constant lag it has cut down to half that. Do they fix their buggy software by taking out old corrupt and degraded code before over writing the new corrupt code? No they take it out on the users and take away any intensive to stay on the site so I was lucky, I got my free space just before they changed that policy, which is why they are so ban happy, it makes people have to pay on new accounts for what they can't have anymore and they can just continue selling you a shoddy product and still make more money off of you even though all they have really accomplished is losing half their user base which saves on upgraded servers and making new server farms I suppose is their logic yet they have lost well over 300 to 400% of their profit losing half their users being that allot of them spent allot more of daddy's money off his credit card paying 30, 000 credits just on their first house. Then you have to factor in all the ones with lesser grade computing equipment just tired of all of the poor performance of the site and occasional CPU errors from the constant lag causing stress on the CPU forcing them to buy a new machine if it can't be repaired. Then of course the hackers using the application to put in the occasional rootkit that some times crashes a hard drive and even in some cases making it worse when the rootkits are removed due to IMVU's lack of security monitoring services. Then all the paying creators tired of being disabled while IMVU still sells their products with out paying the creator pocketing all the money instead of just their cut.

    The problem isn't they are broke, the problem is they are cheap, they play favorites, they don't like a user confronting them for anything so they use political means of pay back and they are con-artists. The other problem is they are very good at basing them selves in countries and US states such as California that will bend over backward for corporations and kick the little guy who makes the corporations their money to the curb and forget about customer service. They are there to make it appear as if they care what you have to say but do it in a way that completely blows you off while they say they did everything they can. You are better off not wasting your time with those jokers.

    THOSE are the problems with IMVU.

    0 Votes
  • Vu
    vulturehere Dec 15, 2015
    This comment was posted by
    a verified customer
    Verified customer

    IMVU let scammers steal credits without taking any action, guest_kikbabe has been stealing credits for months yet imvu do nothing. I reported this scam but they did nothing

    0 Votes
  • Al
    ALICE HARRIS Nov 08, 2015
    This comment was posted by
    a verified customer
    Verified customer

    hat is write his account was not disabled its being held.When it is disabled it says it his does not.They have disabled 3 of my accounts and we have spent over $5000.00 on 2 of our accounts buying credits and and creating.IMVU are thiefts.

    1 Votes
  • Aa
    Aaron Harris Oct 19, 2015
    This comment was posted by
    a verified customer
    Verified customer

    they didn't disable my acc they are holding it and wont let me log it on I have will over 3000 dollar on it in the 7 years I was on it

    0 Votes
  • Aa
    Aaron Harris Oct 19, 2015
    This comment was posted by
    a verified customer
    Verified customer

    yes AP is a joke I was on imvu for 6 yrs my vip ran out and thay delete my acc I hade over 300 pages in shop the acc was making 30k a day the same day the vip was up imvu delete the acc for nothing yea im pissed over it as will

    0 Votes
  • Mo
    Mortaldragonflames Jan 25, 2015

    I been on imvu since 2005 and never had no problems. I had many ACCTS but deleted them cause of haters. But had no problems with imvu. I'm still a developer on imvu still today and love imvu.all places u will have problems its part of life.to me I'm happy they have imvu.its a awesome place and made a lot of friends.I'm mafia on imvu and love it. To me imvu is so u can leave the real world behind.and be in a world u want to be .thank u imvu for making my life better

    -2 Votes
  • Th
    thel Jan 07, 2015
    This comment was posted by
    a verified customer
    Verified customer

    @Ellie Skye,
    are you even a creator?
    i know for a fact that we get dev tokens. if you dont have a dev token you cant make items. this was done i belive so people cant derive off other's work and make copies. this way imvu doesnt have to get involved with a copyright dispute or theft arguement.

    as for the credit offers, read the rules of each sponser. if the sponser states that you need to do say 30 day trial, and you dont do the offer completely than imvu wont get a offer completed signal from that company. which means they do not have a obligation to give you the credits. if it was take a survey and thats it then they give you credits soon as the company sends the completed signal. this as it states on the offer page around 30 days be payed out. if it is beyond 30 days than you contact support with the details of the offer and the pay log that you get when you complete the offer [there is a log of earned credits that you need to redeem in order for it to register in your account]. if you have redeemed the credits but it did not get counted than contact support with the data.

    0 Votes
  • El
    Ellie skye Jan 06, 2015

    I AGREE STRONGLY. IMVU NEEDS TO BE BANNED PERMANTLY.
    THEY HAVE US DOING DECEIVING OFFERS AND WE NEVER GET THE FREAKIN CREDITS WE DESIRE! ALSO BEING A CREATOR ON IMVU IS DIFFICULT ALSO WE HAVE TO PAY TO CREATE THINGS WHICH ONLY BECAUSE THEY KNOW CREATORS WILL RUN OUT OF CREDITS AND THE PEOPLE ON IMVU ARE SOOOO RUDE AND DISRESPECTFUL. IMVU IS A RIP OFF AND IT NEEDS TO BE BANNED!!!

    2 Votes
  • Th
    thel Jul 14, 2014
    This comment was posted by
    a verified customer
    Verified customer

    @OP - I have never had a issue with imvu. while i havent bummped into some of the "vigilanti" admin before it isnt as evil as the above complaints say,
    since imvu has changed allot of things in their permissions of content creators (i have to read these because i am a CC) if another user finds your content of creation to be offensive and inappropriate for imvu in general (this means it should not be used in imvu at all) or you did not specify that it is copyrighted by the proper people. than you open yourself to review by the administrators and possibly banned. when they enacted this rule i went back and put the copyright information on all my works. by doing so i protect my self from dcma violation and imvu violation,

    @imvusucks109 - Um if you never played or used imvu before than how do you know any of that to make a hypothetical scenario? sounds to me like your a complaint troll who wants attention. unless your doing it to avoid people knowing it is you who had that problem and don't want us to know.

    0 Votes
  • Im
    imvusucks109 Jul 07, 2014

    imvu is a pooop

    1 Votes
  • Im
    imvusucks109 Jul 07, 2014

    I hate IMVU! I've never played it before, but I'm gonna imagine what it is like. So, I make account, and enter a chat room. I follow the Terms of Service, 100%. Being nice to people all the time. Then I log out. The next day, I am banned?!? For 3, 000 days? That's 8 whole years!!! I say to myself, "The customer service here is TERRIBLE! I am never going on IMVU again!" Then I call IMVU, and this is what they say. Nothing! Not even one single word! Or syllable! OR LETTER! OR SOUND!!!
    So then I send an e-mail to IMVU, and the next week, they finally replied. And you know what they said? They said, "You have been banned for hacking IMVU." What?!?!? SAY THAT AGAIN?!? "You have been banned for hacking IMVU." WHAT?!? I DON'T HACK! I DON'T EVEN KNOW HOW TO HACK!!! IMVU NEEDS TO BE SHUT DOWN PERMANENTLY AND BURNT DOWN! Ok forget the one about burning. But, seriously, they actually think I hacked? A hacker just guessed my password and started hacking and blamed it on ME?!?!? RAAAAAAAAAAAAGGGGGGGEEEEEEEEEEE! I HATE IMVU! IT IS A HORRIBLE GAAAAAAAAAAAAAAAAAAAAMMMMMMMMMMEEEEEEEEEE...
    And that is what would happen if I joined IMVU.

    0 Votes
  • Pi
    PinksMagenta Oct 19, 2013

    Someone needs to do something about IMVU.com and the banning issues. People spend so much money on there and get banned like its nothing! That's not fair and I don't see how they think it is. Another thing with IMVU is when you reset your password they send you a message asking if you are the owner and if you approved the pass word change.. Well that's not the problem the problem is they send your ip address in that email. So my thing is what if it was a hacker who hacked someones acc and they're sending them your ip address. IMVU has some issues the site and the staff in general. I'm tired of all the b.s that comes with IMVU even if you are a good customer they don't cared. They are very unloyal you would think they would think twice about banning long time IMVU users but they don't. They're just giving hackers more ammo to do the job for them smh. I'm starting to hate IMVU. If second life wasn't so booney ish I would get on there instead.

    1 Votes
  • Sa
    Sandybeaches14 May 08, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @PinksMagenta And Don't forget about DMCA filing for infringement..they'll give you a good scare and would give you emotional distress..and not just that completely out of interest of creating any products since they gave you a good scare 😒

    0 Votes
  • Er
    Ersan27 Jun 22, 2013

    Hi,
    i cant tell you how much i am angry of my self for investing on imvu creating. After 2 years of learning and investing real money they just block me for 3000 days( 8 years lol). DMCA sent me message saying i am a thief. Well how is that possible if all my product are derived? So if original creator is thief, they block him/her as long as all others that derive from them? Am i supposed to know who is thief and who is not? How can i know that? If they disable thief's why should innocent ppl get disabled too? This game suck..especially if u start create. You invest so much money, play by the terms and service...and then they just disable you. Oh ya...and if u try to prove your innocent with dmca...only thing you got is automatic messages, no replays at all, or lies saying they do not take dmca notices true emails anymore.!

    1 Votes
  • Be
    BellaMarie Feb 04, 2013

    IMVU is the worst thing I have ever experienced_ in my life. The other members are absolutely low-class! All people do in Pulse (which is like the Wall in Facebook) is talk about sex and drugs and cuss out people. But what really disturbed me, is that I deved from this item, and even though I rated it AP because the original one that I deved from was AP, it got deleted, and my account was flagged and banned! What the hell! They deleted mine but kept the ones that were deved from the original product! Not to mention, some of these were GA, which is totally innapropiate. And it makes me angry because I spent a fair amount of money on AP and VIP and credits, and I doubt there's any way I'll be getting a refund for the credits that I bought a day before the account was disabled. Also, whenever I have phoned IMVU do to improper troubles that have happened in the past, no one even answered the phone. What kind of business is this? IMVU needs to be deleted, and deleted for good.

    2 Votes
  • Ga
    Gabicorn Dec 19, 2016

    @BellaMarie ikr, its very disturbing

    2 Votes
  • Sa
    SaharaJack Jan 25, 2013

    imvu.com are scam artists they entice you to invest lots of money in customizing your account and spend hundreds of hours in doing that as well then all of the sudden and for no clear reason they just ban you. Contacting help desk or customer support will only yield canned replies and they do nothing, because you are being driven to start again from zero and lose more and more money. Avoid imvu. It is not a question if you willl get scammed by imvu.com but when.

    2 Votes
  • 42
    420darklover420 Oct 13, 2012

    IMVU Banned my account 420darklover420 said its inappropriate and yet I see many others with 420 in name ppl with names like lickmypussy suckmyballs and other nasty names not banned at all. Also if my name is not appropriate then why they let me make the name and also let me buy my AP with the name before then banned it? IMVU is a lying scamming Piece of crap and needs to be SHUT DOWN! I am not the only one who has these problems. I have a friend on imvu that was banned 2 weeks for making a bowl-less dog bowl pose from the dog bowl pose that IMVU made s that it was inappropriate material because his ### wiggled in the air.. IMVU Made the original pose.. all my friend did was take away the bowl named it eating off the floor. IMVU made him refund 77 people took off all his items in the catalog and banned him for 2 weeks.. THIS IS HARASSMENT & cannot be tolerated!!

    There staff are abusive and all they want is to Ban people unfairly to make more money! STAND UP WITH ME, Document all there abuses and go to the BBB and also hire a lawyer and SUE these ### for all there abuses. MAKE THEM UNDERSTAND they cannot treat there customers like this and stay in business..

    2 Votes
  • Pa
    Paula Pettit Apr 28, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @420darklover420 My IMvu account KawaiiCutie1234 was banned i think but it won't let me log in and after I try a few times it says Your account is banned for 0 more days idk what to do :( I want my account back. idk how long it is even banned for!

    0 Votes
  • Ll
    lL0UD Jul 20, 2012

    IMVU is not really a scam, unless you constantly purchase credits yourself and can't stop because you get addicted. Maybe, in that case, it is a scam to make you keep purchasing credits. There IS an actual IMVU Customer Service Number [protected]), and it's actual people. I've called them a few times myself.

    If IMVU is a scam, so is Second Life and any other 3D Chat Client. Anything can be a scam. But, it's up to you if you register an account, and put your own money into it. IMVU doesn't spam your emails, call you constantly, or inbox you with a bunch of deals to make you buy credits or say you have to.

    But, one thing about IMVU is that they are unfair with a lot of things going on. If I ever get disabled or banned, I'll be done with it. I won't make another account. I've seen people hack and scam IMVU and never get caught. I know one person that did get caught and his account is still banned and was banned back in 2007. So, he made another. I've never done anything bad on IMVU, but if they ever say I did when I haven't, and ban me for it? I'm done.

    2 Votes
  • Sp
    Spinz Jun 22, 2012

    I AM AN ADULT... IMVU TREATS EVERY USER AS A CHILD... I dev products from existing products of imvu creators...rate it appropriately and get my account disable because of improper content, that imvu says I created???? yet the the items deved from remain in the catalog by hundreds of other devs and the original creators product deved from... There are a few self appointed watchdog users on imvu that complain about certain users catalog submissions just because they can and cause account closures and temporary bans...if you are targeted by these people... Its imvu 's way to protect its self because they failed from the beginning in security issues to allow children to access adult products...

    6 Votes

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