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Customer Service

Antenna Media Centre, 9A Beck St.
Nottingham, England, Nottinghamshire
United Kingdom - NG11EQ
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed

Complaints & Reviews

Changes in items that I bought

Im a user of Avakin life for over 6 months I spent alot of money on game. Buying avacoins to buy items in the...

Customer service support

Hi. I need to launch complain a bout the unprofessional way which Avakin life team deal to with me to get back my account. My account had been Hacked for two times I gave them all the requested information for first time they spent one month to resolve it the second time I got hacked I provided them same information they requested but they are not professional to know that the same information is matching my account I need to solve this problem ASAP I paid a lot of money on purchase items to enjoy the game but I feel unsecured from hackers. My account is under the name ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤava

Avakin Life underage suspension

I have been wrongly suspended for being underage. I am an adult. I have used this game as an escape from real life as I'm going through a tough time and, like many other people, have invested a lot of money in the game. I have sent proof of my age both in game and on the support page but I have not gotten any reply yet, its been almost 24 hours which I know is not considered a lot but for me it is. I haven't done anything wrong that I know of. I want to be able to enjoy what I've paid for, either that or be refunded so I can use the money on something else. Please help me

Suspension for 3 weeks now and no help from customer support they seem to not care

Hello my avakin friends told me I can come to you for help on getting my account back! I was hacked not a hacker and they alll can stand up for me on that one I sent all mg information in proof of receipts and everything I have been suspended 3 weeks and I'm getting no help

My user name is:°ƛƧӇ°ƁƛƳƁЄЄ°

Avakin life was my escape from the real world after my grandmother passed away past year of may! I will never give my information out again I promise can i please have my account back today
Email- veronicamitch.[protected]@gmail.com

  • Updated by Ashbaybee · Jun 03, 2020

    Avakin support team messages me back like once a week! I was hacked and suspended!!! I sent them all the information they needed! Every time they replied I replied back right away.so today I finally got a message saying send a new email you want to link to your account so they can finalize everything!!!AND I DID. A FEW HOURS LATER I GET A NEW EMAIL FROM THEM ASKING ME TO ANSWER QUESTIONS I ALREADY ANSWERD WHEN I WAS FIRST HACKED!!! LIKE WHAT IS GOING ON? I FEEL AS IF THEY DONT CARE ABOUT THERE PLAYERS, I PUT SO MUCH REAL MONEY ON TO MY ACCOUNT. AND SPENT SO MUCH TIME!!! AND THEY WANA GIVE ME THE RUN AROUND AND NO HELP MY USER NAME IS °ƛƧӇ°ƁƛƳƁЄЄ°. I sent them everything to prove I was not a hacker and it is really me and still nothing but messages that are useless I am so hurt avakin was my favorite game to play and escape from real life and they let me down

  • Updated by Ashbaybee · Jun 03, 2020

    My avakin name is °ƛƧӇ°ƁƛƳƁЄЄ°. And the support team doesnt help the way they are suppose to! They have all my information they asked for to get my account back and they gave me a bit of hope today by sending a email saying send a new email to link to your account!!! And boom hrs later a new message saying for me to answer questions they asked me when I first got hacked? What is going on? Do they even care? I worked so hard and put so much real money on my game and time and effort! I am so sad cus I want my account back already and they are putting me through a run around!!! Its either tell me ima get my account bk or not!!! It takes a whole week to get one good response then out of no where they send repeated messages to every thing u send them.i just beg for help, to be shown I matter!avakin was my favorite game to play I will never disappoint them

Permanently suspend these hackers, they violate game rules.

Avakin Developers, you all need to pay attention to these hackers and you all just permanently ban them because hackers and modders like this user provide no financial support to the game and why let hackers like these users take over your game? this user is illegally using hacks and mods to get coins to buy whatever they want illegally and they violate the game rules. I added up the totals of the in game items this hacker hacked to get, and it was $3, 000, 000 million dollars worth of stuff like homes, furniture, wings, pets and clothes this hacker hacked to get. This user hack to get these things by illegally using hacks and mods to get coins. When I visit the hacker homes that they hacked to obtain, they used a hack to get 6 of the gold cars that cost 249, 000 avacoins each, they used a hack to get as many coins as they want and that's illegal and they violate game rules. And that's extremely unfair to the players who actually spend money and work hard on their accounts. But this hacker did not work hard or spend money on anything because they used a hack to get coins to buy illegally whatever they want. And this hacker used a mod booster to get to high level because nobody can get to level 45 in 4 months, levelling is not fast in the game and someone who has been a member for 4 months is still a new player.

I'm serious, avakin developers, permanently ban this hacker.

And there is another hacker in the game because this other hacker is dancing on their profile and nobody can dance on their profile, this hacker is also using a mod to illegally dance on their profile when no one can dance on profile. The other hacker name is mami nev.

DO NOT continue to let these hackers play their accounts, as they will cause more harm to the avakin community and to other avakin players since they are hackers they will try to take advantage and hack other players accounts and cause overall harm to everyone on avakin. And these hackers also used a mod/hacks to get likes and views they didn't earn either and badges as well that they didn't earn, they just use hacks and mods to get whatever they want and that's unfair to other players. Plenty of valid proof and evidence that these hackers need a permanent ban so they can never play or hack ever again. And these hackers are a danger to the avakin community because these hackers are also asking for other players personal info to try and hack other players accounts.
These hackers break the games rules and violations.

And the other hacker name beri hacked $3, 000, 000 million dollars worth of in game items that they did not buy, because they used a hack and mod to get lots of coins to illegally get as many items as they want.

And the other hacker name mami nev is wearing an outfit that was never even in the game.

And here is a screenshot of the other hacker, obviously you can see this hacker used a mod/hack to dance on their profile, when nobody can dance on profile.

Permanently suspend both of these hackers.

Thank you.

Permanently suspend these hackers, they violate game rules.

  • Updated by luvcatsx0 · May 24, 2020

    I added a screenshot of the second hacker in case the video doesn't show but hopefully the video will work.

    Comments

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Permanently suspend these hackers, usernames are beri and mami nev

Avakin Developers, you all need to pay attention to this hacker and you all just permanently ban them because...

Please bring back Egypt.

The whole reason to play everyday is to get my grand prize box in Egypt. I was very grateful when Egypt was added and have played everyday just to get my daily 200 coins. It's too hard to gain coins without it. Please bring it back. Egypt's removal is the biggest disappointment I have seen in the past 3 years since I joined Avakin. If it isn't brought back I will probably lose interest in playing anymore. There needs to be an easier way to gain coins.

Falsely and wrongfully suspends people's accounts, especially loyal players.

Avakin life is a company with no morals and no sincerity and no compassion or kindness. They falsely suspended my account and when I sent them new dispute suspensions twice to restore my account, they rudely ignore it cuz it shows "conversation closed" and nobody replied back. They don't even care about all these bad reviews and complaints they have on this website and other websites!!! All avakin cares about is the money they're desperate for money by creating all these high prices in their messed up game, and in chatrooms they're all dead barely people in them and if any people are in them in its barely anybody and nobody even talks in them.

And also they will make up incorrect information in game support about people's accounts, when they reply back to people about their accounts were falsely suspended, a bot reply makes up inaccurate information and they got no proof to falsely suspend people's accounts.

And they don't reply to emails cuz I emailed them on their website to restore my account It got wrongfully suspended, nobody replied and an automatic email saying "conversation limit reached" when I don't send them alot of emails.

Anyone account can get falsely suspended by avakin cuz avakin does not care about loyal players who spent money on their accounts, they're basically stealing customer's money by wrongfully falsely suspending people's accounts!!!

I have never heard of an app with such extremely unprofessional ignorant customer service, they will rudely ignore your emails if you message them on their website and they will also rudely ignore any in game message you send them and they definently ignore everything that people on avakin reddit post about how terrible and wrong the app is.

This app is gonna one day be taken off the app store due to high prices and terrible customer support that rudely ignores you each time you send a message in game to restore account and they ignore emails and what's on avakin reddit.

Even on avakin reddit plenty of people are saying how terrible and boring avakin is and that they need to restore accounts they wrongfully suspended.

I have never heard of an app game that just cares so much about the money and downright ignore loyal players who spent money and falsely suspend accounts and then rudely ignoring people to restore their accounts back because they just keep rudely closing the conversations.

When someone account gets falsely suspended, a real company isn't supposed to rudely ignore people and closing conversations when they falsely suspended loyal players accounts they're suppose to restore their accounts back.

Yet when you tell avakin to suspend the hackers, bots and modders, they also rudely ignore that too, and even when you have and show proof and evidence that they must suspend the hackers, bots and modders, they rudely ignore everything because they don't care, what kind of app game just let's hackers take over their game like that and then rudely ignore people who have proof and evidence of it? avakin does.

A many of app games would listen to you and take action to suspend the hackers.

Avakin doesn't care about the players, especially loyal players, they only care about the money.

But avakin life better watch out, cuz KARMA is a real thing and if they continue to ignore the loyal players accounts who they falsely suspended and stealing loyal players money by falsely and wrongfully suspending their accounts and keep ignoring everyone's complaints, and continue to ignore the loyal players to have their accounts back because they wrongfully suspended them, and keep raising prices and continue to make the game and chats boring and nothing to do in the game itself, etc., they will get bad karma for what they have done, they'll eventually go out of business and avakin life will get removed off the app store.

Falsely and wrongfully suspends people's accounts, especially loyal players.

Avakin life is a company with no morals and no sincerity and no compassion or kindness. They falsely suspended my account and when I sent them new dispute suspensions twice to restore my account, they rudely ignore it cuz it shows "conversation closed" and nobody replied back. They don't even care about all these bad reviews and complaints they have on this website and other websites!!! All avakin cares about is the money they're desperate for money by creating all these high prices in their messed up game, and in chatrooms they're all dead barely people in them and if any people are in them in its barely anybody and nobody even talks in them.

And also they will make up incorrect information in game support about people's accounts, when they reply back to people about their accounts were falsely suspended, a bot reply makes up inaccurate information and they got no proof to falsely suspend people's accounts.

And they don't reply to emails cuz I emailed them on their website to restore my account It got wrongfully suspended, nobody replied and an automatic email saying "conversation limit reached" when I don't send them alot of emails.

Anyone account can get falsely suspended by avakin cuz avakin does not care about loyal players who spent money on their accounts, they're basically stealing customer's money by wrongfully falsely suspending people's accounts!!!

I have never heard of an app with such extremely unprofessional ignorant customer service, they will rudely ignore your emails if you message them on their website and they will also rudely ignore any in game message you send them and they definently ignore everything that people on avakin reddit post about how terrible and wrong the app is.

This app is gonna one day be taken off the app store due to high prices and terrible customer support that rudely ignores you each time you send a message in game to restore account and they ignore emails and what's on avakin reddit.

Even on avakin reddit plenty of people are saying how terrible and boring avakin is and that they need to restore accounts they wrongfully suspended.

I have never heard of an app game that just cares so much about the money and downright ignore loyal players who spent money and falsely suspend accounts and then rudely ignoring people to restore their accounts back because they just keep rudely closing the conversations.

When someone account gets falsely suspended, a real company isn't supposed to rudely ignore people and closing conversations when they falsely suspended loyal players accounts they're suppose to restore their accounts back.

Yet when you tell avakin to suspend the hackers, bots and modders, they also rudely ignore that too, and even when you have and show proof and evidence that they must suspend the hackers, bots and modders, they rudely ignore everything because they don't care, what kind of app game just let's hackers take over their game like that and then rudely ignore people who have proof and evidence of it? avakin does.

A many of app games would listen to you and take action to suspend the hackers.

Avakin doesn't care about the players, especially loyal players, they only care about the money.

But avakin life better watch out, cuz KARMA is a real thing and if they continue to ignore the loyal players accounts who they falsely suspended and stealing loyal players money by falsely and wrongfully suspending their accounts and keep ignoring everyone's complaints, and continue to ignore the loyal players to have their accounts back because they wrongfully suspended them, and keep raising prices and continue to make the game and chats boring and nothing to do in the game itself, etc., they will get bad karma for what they have done, they'll eventually go out of business and avakin life will get removed off the app store.

  • Updated by Mia Davise · May 14, 2020

    and they don't care to make the game itself fun or entertaining.

  • Updated by Mia Davise · May 14, 2020

    but I'm gonna make sure I get my account back as I did nothing wrong on it!!!

Falsely and wrongfully suspends people's accounts, especially loyal players.

Avakin life is a company with no morals and no sincerity and no compassion or kindness. They falsely suspended my account and when I sent them new dispute suspensions twice to restore my account, they rudely ignore it cuz it shows "conversation closed" and nobody replied back. They don't even care about all these bad reviews and complaints they have on this website and other websites!!! All avakin cares about is the money they're desperate for money by creating all these high prices in their messed up game, and in chatrooms they're all dead barely people in them and if any people are in them in its barely anybody and nobody even talks in them.

And also they will make up incorrect information in game support about people's accounts, when they reply back to people about their accounts were falsely suspended, a bot reply makes up inaccurate information and they got no proof to falsely suspend people's accounts.

And they don't reply to emails cuz I emailed them on their website to restore my account It got wrongfully suspended, nobody replied and an automatic email saying "conversation limit reached" when I don't send them alot of emails.

Anyone account can get falsely suspended by avakin cuz avakin does not care about loyal players who spent money on their accounts, they're basically stealing customer's money by wrongfully falsely suspending people's accounts!!!

I have never heard of an app with such extremely unprofessional ignorant customer service, they will rudely ignore your emails if you message them on their website and they will also rudely ignore any in game message you send them and they definently ignore everything that people on avakin reddit post about how terrible and wrong the app is.

This app is gonna one day be taken off the app store due to high prices and terrible customer support that rudely ignores you each time you send a message in game to restore account and they ignore emails and what's on avakin reddit.

Even on avakin reddit plenty of people are saying how terrible and boring avakin is and that they need to restore accounts they wrongfully suspended.

I have never heard of an app game that just cares so much about the money and downright ignore loyal players who spent money and falsely suspend accounts and then rudely ignoring people to restore their accounts back because they just keep rudely closing the conversations.

When someone account gets falsely suspended, a real company isn't supposed to rudely ignore people and closing conversations when they falsely suspended loyal players accounts they're suppose to restore their accounts back.

Yet when you tell avakin to suspend the hackers, bots and modders, they also rudely ignore that too, and even when you have and show proof and evidence that they must suspend the hackers, bots and modders, they rudely ignore everything because they don't care, what kind of app game just let's hackers take over their game like that and then rudely ignore people who have proof and evidence of it? avakin does.

A many of app game would listen to you and take action to suspend the hackers.

Avakin doesn't care about the players, especially loyal players, they only care about the money.

But avakin life better watch out, cuz KARMA is a real thing and if they continue to ignore the loyal players accounts who they falsely suspended and stealing loyal players money by falsely and wrongfully suspending their accounts and keep ignoring everyone's complaints, and continue to ignore the loyal players to have their accounts back because they wrongfully suspended them, and keep raising prices and continue to make the game amd chats boring and nothing to do in the game itself, etc., they will get bad karma for what they have done, they'll eventually go out of business and avakin life will get removed off the app store.

  • Updated by Mia Davis · May 14, 2020

    Avakin life is a company with no morals and no sincerity and no compassion or kindness. They falsely suspended my account and when I sent them new dispute suspensions twice to restore my account, they rudely ignore it cuz it shows "conversation closed" and nobody replied back. They don't even care about all these bad reviews and complaints they have on this website and other websites!!! All avakin cares about is the money they're desperate for money by creating all these high prices in their messed up game, and in chatrooms they're all dead barely people in them and if any people are in them in its barely anybody and nobody even talks in them.

    And they don't reply to emails cuz I emailed them on their website to restore my account It got wrongfully suspended, nobody replied and an automatic email saying "conversation limit reached" when I don't send them alot of emails.

    Anyone account can get falsely suspended by avakin cuz avakin does not care about loyal players who spent money on their accounts, they're basically stealing customer's money by wrongfully falsely suspending people's accounts!!!

    I have never heard of an app with such extremely unprofessional ignorant customer service, they will rudely ignore your emails if you message them on their website and they will also rudely ignore any in game message you send them and they definently ignore everything that people on avakin reddit post about how terrible and wrong the app is.

    This app is gonna one day be taken off the app store due to high prices and terrible customer support that rudely ignores you each time you send a message in game to restore account and they ignore emails and what's on avakin reddit.

    Even on avakin reddit plenty of people are saying how terrible and boring avakin is and that they need to restore accounts they wrongfully suspended.

    I have never heard of an app game that just cares so much about the money and downright ignore loyal players who spent money and falsely suspend accounts and then rudely ignoring people to restore their accounts back because they just keep rudely closing the conversations.

    When someone account gets falsely suspended, a real company isn't supposed to rudely ignore people and closing conversations when they falsely suspended loyal players accounts they're suppose to restore their accounts back.

Game going downhill

Avakin you must really start to do something about the gam it's going downhill people is leaving...

90% of people are married in avakin that are adults now we cant do anything cause of our accounts that get suspend and banned it's really unfair cause we spend so much money purchase coins and for what??? Im sorry but if avakin cant look out for its main income why must we continue to support you? Its a pity cause avakin is the best app ever...

Can't avakin have like a marriage certificate and both must do a age verification and if they do that they can do in private what they want its only fair cause we use real life money to buy our own places our own furniture so why cant we do in private what we want😔😔😔😔
I understand there's adult guys that take advantage of underage girls but do something about it... Get a age verification if we want to do in private what we want... Please avakin im begging you... Not just for us but for you guys also cause alot of people are leaving

Frustrated

Avakin you busy to loose alot of players because the adults can't ava anymore like they used to and its frustrating for everything we do we get warning and suspensions if you keep this up you going to lose alot of business because who is the ones that purchase coins us adults or the kids??? Think very carefully what you guys are busy doing..
I have a suggestion do a access pass like imvu if 2 people that are private and have the pass can talk and do in private whatever they want and to get the access pass do a age verification... Please avakin do something cause us adults are really getting frustrated and its going to make you loose alot of business.
Just think about it

Game went downhill when they started to delete everything

This game did used to be a fun game, then it went downhill when they started to delete everything. This game deletes a lot of clothing items for no reason. They also made this game 12+ up instead of 17+, this made it less fun. Also, the coin offer that they use, tapjoy barely works and doesn't have very good offers. That's why a lot of people are leaving because this game has gon downhill... And every server is dry, I feel like they should add more things and better quality clothes.

Biker chic fashion contest

My username is UnicornFish. The Fashion Contest won't let me submit my outfit because it says that I'm not allowed to wear underwear or starter clothes when I'm fully dressed and bought new clothes from the contest to go with my outfit.

Biker chic fashion contest

Avakin life support isn't responding

I got suspended due to inappropriate behaviour and I havent done anything so j try to contact avakin support and no response I tried avakin on the app no response I had got a message on reddit from another person and he was saying he or she reported me falsely and I tried sending them multiple emails and in app messages mute no reply was given I love the game and the people I've met on it

Avakin life support isn't responding

ID avakin life QWC-FDW

Ada seseorang memainkan akun avakin life saya, saya tidak tau kalau buat topjoy fyber dan akun saya di tanggungkan dan ini jelas bukan kesalahan saya, saya tidak pernah bermain curang dalam game ini, Tolong kembalikan akun saya ini, saya ingin akun avakin life saya kembali Terimakasih

ID avakin life QWC-FDW
ID avakin life QWC-FDW

Missing coin

Im missing 100k coin from an offer. Says i was rewarded but come one xD i would know if i had 100k, i wouldnt be complaining.. I paid for that offer amd i feel scrammed. I have been scammed and I won't be playing Avakin because you refuse to fix it. Bye Avakin. 0 stars.

Missing coin
Missing coin
Missing coin

Being racists and showing different towards different races

I'm contacting you due to being picked on because I'm African American was called a [censored] and I reported the couple that was doing it and nothing was done then I get suspended for something I didn't do I believe my acct was hacked but I'm still to blame but I never did anything I have avoided any kind of altercations so I won't be banned now I'm tired of being picked on

Offer wall is not working on my avakin life account

My tapjoy isn't working for some reason I don't have fyber wall but my sister does and I don't know how or why but please just fix it please its unfair I been broke on the game for months And I know other people have problems to please its stupid if y'all want to get sued I'll do it just fix this problem y'all basically ᴄᴀᴜsᴇᴅ

avacoin services

I am complaining about how I have NOT received my accounts from Avakin Life. Once I leveled up to lvl 20 they said I received my 1, 000 avacoins reward but it would show, so I contacted the services. Then today my bf sent me a bear as a gift and it DIDN'T show in my inventory. Also TODAY a few hours later when I came back online for The Egypt Adventure when I opened the box and they said I got 15 avacoins as a reward but yet again, they wouldn't show!! PLZ FIX THIS GODDAMN BUG! :(