IKEA reviews & complaints 395
Keywords
delivery customer service order experience store furniture website manager email company disappointed phone purchase situation frustrating doors warehouse complaint courier social mediaNewest IKEA reviews & complaints
poor return policy
Several months ago I purchased a glass-topped desk from Ikea for our daughter. I later found that the desk was too large for the space. I found every receipt except the one I needed, and not having a receipt, Ikea refused to allow me to return the un-opened desk.
I was polite as was the Ikea representative, I mentioned that we are good customers and that we paid for the purchase using a credit card and we knew the date of the purchase as well. This fell upon polite but unsympathetic ears, and I was informed rather matter of factly that they were sorry but no returns without a receipt. She added that they were unable to trace the purchase in their system. This of course was untrue as all large stores have this capability. It was not done because Ikea does not want to do it.
No, I do not hold Ikea responsible for my failure to find out about their return policy before shopping there, and I do not hold them responsible for losing my receipt. The problem I have with Ikea is that they have a poor return policy. Honest and good people can lose receipts, and indeed I have don so. Since I knew the date and could provide the card number on which the purchase was made, Ikea could have confirmed that the purchase had been made by me and should have refunded my money or at least provided a store credit. Though they seem friendly their return policy is not.
Before the end of the call, the Ikea representative and I wished each other a pleasant day. I began making calls to find a glass cutter to cut the table-top. It cost us $120, but Ikea lost much more: I am an instructor at a local college, I make a point to tell my students to check return policies of stores before shopping. I always reference my experience at Ikea. So far I've reached hundreds of students each year. Not to mention friends and family. Ikea proved they had little regard for me as an individual shopper, but we are all capable of spreading the word about unfriendly policies of merchants who are fortunate to have us as customers. I no longer shop at Ikea and I know a lot of other people who don't either.
The complaint has been investigated and resolved to the customer’s satisfaction.
misleading delivery dates and lousy service
Went to buy a sofa and bed at Ikea in New Haven CT and could not even get any sales help. Foolish me I went home and ordered it off the web and was given a delivery date.
When the delivery company called to schedule the delivery I was told they don't even deliver on the date given on the web site. When I asked why they said "deal with it" or cancel.
I am still trying to get Ikea on the phone as it's a separate company but no luck there either. Guess they don't like keeping customers happy or care about sales.
bad quality
I bought a buffet or as IKEA named it "side board" which I liked, and it worked for 5 years. Last few months the cabinet buckled under its own weight and it became worped at the bottom. I tried to return it and of course they told me that the furniture has no such long warranty. But should anyone spend $400-500 for furniture that colapses under its own weight? They answered that under no circumstances I would not get a refund from them. IKEA is not backing its own product. IKEA HAS BAD QUALITY ITEMS AND I AM NOT GOING TO TAKE A CHANCE TO BUY ANYTHING AT IKEA AGAIN.
their ad is too sexual
Ikea Houston advertising 69 in bedroom. This is vulgar and disgusting advertisement. They alude to the position even though they act like they are meaning June 9. It is still disgusting and Christian women buy furniture and most of it. Is this what a homosexual mayor gets Houston? Shame on Ikea!
Really? This is what you are concerned about? LOL
ooo...the homosexuals are out to get you! maybe it's you with the dirty mind.
Huh? What the heck does a mayors sexual orientation have to do with a Swedish company?
I really don't think your mayor is consorting with the advertising agency that IKEA uses.
In regards to the commercial itself, it is offensive and insulting. They know full well what were doing when they filmed it.
Make you voice heard. Complain directly to the company and store and do not shop there.
i agree with above issue.
the service is bad at the home delivery counter
The service is bad at the home delivery counter. I waited over 40 min in line. There was one person at the counter for a while. The employees seemed confused running up to the counter having leisurely conversations.there wet little kids in line who started to cry from waiting was the worst shopping experience. Buy online or go somewhere else.
the company is crap and staff are ### . like the managers
At my local IKEA store i had a nightmare gettign any cuatomer service in the store - they the food in the restaurant was disgustin and the parking assistant was so rude and obnoxious - I will never go back out of principle!
Just wanted to let everyone know how terrible Ikea are and how non-existent their customer service is.
I worked for breezmoumt for nearly 5 years I don't appreciate these comments not to be funny you people try and get up at 4 in the morning and work all day carry heavy things up and down stairs I am sorry but half of you people could not do that they are a vey good company this use to be a driver who worked for them till this day I still work for them
Received a text this morning saying my order from IKEA was scheduled for deliver today between 11 and 3 pm. and to call to reschedule if no one was here. I have never ordered anything from IKEA. Also got a recorded phone call from the delivery company stating the above. Is this a scam?
guys all i can say is sorry on behalf of breezemount!
i have nothing to do with them, just a being human.
i have worked for them very recently and i know exactly how you all feel.
but iam not here to moan or complain but i have a solution.
why dont you as cutomers find a better option rather than relay on breezemount. I have no idea why ikea would want to carry on being partners with suck lowlife and disrespectful bunch of fools. my solution is that customer find the best home delivery option to suit them. why go out of your way and rent a van and do the delivery yourself?! it would be very costly and trust me ikea flat packs are famously heavy.
i am willing to provide a home delivery service to all of you lovely ikea customers and maybe with your support i can be able to stand side by side with breezemount and doa better job thanthey have ever imagined. if anyone would like to know more or get in contact with me then we are SHADOW TRANSPORTATION t/a EXPRESSHOME.CO.UK SERIVE TO YOU :) [protected]
I so agree with the comments and complaints expressed above about Breezemount. Having purchased goods at Ikea in Milton Keynes, they promised delivery last Thursday. It cost £54. Between Ikea and Breezemount they have variously told me that the order was somehow incorrectly cancelled, and it was later discovered that on trying to arrange a new delivery, that they had lost the goods in their storage area. Then they offered courier delivery, which was cancelled by them. I was not told this until changing all my plans and had returned home early to accept delivery. They consistently failed to return any calls. When getting through to them it was implied by the supervisor it was my problem. At no point have Breezemount ever offered an apology. Not even a "sorry that you have been caused these problems" type of statement. They have refused to discuss anything but a retry at delivering next week, when I shall be at the other end of the country. This again is not their problem but mine - Breezemount consider they will be fulfilling the contract in doing this. When challenged they put down the phone (this was the action of a supervisor at Milton Keynes who was the most senior person there : yes 'J' I refer to you). They refuse to accept that I want to make a complaint, have told me they have no complaints procedure and refused to give the email address or name of the area manager. They have not offered any sort of compensation or to even refund my money. Basically they refuse to accept any liability for their failure which they contracted to undertake.
If you are seeking to have something delivered from Ikea I would suggest you use your own courier not Breezemount who truthfully do not deserve any business from anyone. Insulting, aggressive and wholly uncooperative are a few simple descriptions which come to mind.
The IKEA customer services staff on the other hand, I would say are the absolute opposite. They have been trying to achieve delivery for me for days now and I have nothing but praise for them - also I have sympathy for them as they try to work with such a shoddy and totally disorganised delivery provider. DO NOT USE BREEZEMOUNT.
Breezemount provide a terrible service, will never have a home dilvery from Ikea again would rather rent a van and do it myself next time.
i also worked at breezemount in epsom, they dont care about there staff, they treat u rude, ur on the road from 6 to 9 sometimes.loads of people have been sacked or left, most of them are dodgy apart from a few, also it is double standards there, this company will no last if they treat there employees the way they do,
Rob... ex DHL drivers have a tendency to moan, if they were so good, they'd still be working on the contract.s they lose.
shuttle bus
Yesterday on Sat I took the subway from Manhattan to the place in Brooklyn to catch the shuttle, at Borough Hall. I arrived at 12:00 and the bus arrived at 12:36. Your sign says every 20 minutes. We loaded the bus and the bus was hot no air cond. the driver was a white man with a mustache. When we arrived there were several buses just there not loading or going. I had a good experience shopping, I found everything I wanted at very good prices. Had a delicious lunch. I spent about $140 dollars. Got on a smaller shuttle when leaving the store this time a fat black man was the driver. the bus was full and he blasted Caribbean music from the radio.I asked him to turn it down and for the rest of the ride I was told I was depriving all the rest of the people the pleasure of listening to his music. His tyrant never stopped.
you obviously have contracted out this shuttle service to another company. All the positive experience that I had in the store and the restaurant was ruined by my bad shuttle experiences.
i reported the problem to the store but never heard from anyone.
I will think twice and probably not go back to Brooklyn unless I have a car. Your shuttle service is not reliable and the drivers are rude and abusive. And the last driver did not have his seat belt on and was a cowboy in his driving probably since he was so angry about his music.
10/23/19
Bus took over 1 hr to show up. What gives? This is getting ridiculous. We need an app to find out when the next bus is coming. This is an on going issue. 🐂💩
product sucks
I purchased an ikea trofast extend-able bed for my 6-year-old son on oct. 17th, 2009. 4 months later, my son told me that a long wood (Bottom one) of a headboard dropped off from the headboard.
Since then, I found that the two major long woods of two headboards are seriously shrinking.in fact, the other pieces of wood of these two headboards are shrinking as well. They cannot support the bed at all now.
I sent these two headboards back to the store on march 1st, 2010. The store manager, "dan", apologized for the serious quality problem, but refused to do anything with the problem, saying that it has been passing 90 days of return policy.
This product is 100% inferior, with serious quality problem. I believe that this same product will have the problem happening to other kids. However, ikea did not even pay attention on this issue even thought it can kill little children.
Ikea products suck, and their services are even worse!
The complaint has been investigated and resolved to the customer’s satisfaction.
awful business practices
I have just had the most unpleasant experience in your store. We purchased a total of three Poang chairs from your store over the last year. The most recent three weeks ago. We kept the receipt and the box for that one. Yesterday, one of the other chairs delaminated on the right-side and split apart. We packed it in the box and brought it to the store for exchange. Your CSR, Kumar, after looking at it, said it was used and that the receipt and box were not for that chair. Absolutely true, but it was for the same type chair, which you advertise carries a 25 year warranty against defective material or workmanship according to your website. No one disputes it is your product only that the paperwork and the box are not the original. Since when does the box have anything to do with the defective product? Your employee seemed to imply that we were trying to steal something in some way. What we were trying to exchange a defective chair for a new one.
He stated he wouldn't accept the chair and that WE had to remove it from the store. I left it in a cart out front. We had planned to buy a $149 wardrobe after exchanging the broken $60 chair. Needless to say we did not, nor will we shop with you again. So this poor treatment has cost you $149 in sales in the near term, I have called my daughter and suggested she not shop there and I will encourage my friends not to do so either. Monday I will call the Better Business Bureau and file a complaint. Hopefully knowledge about your business practices will either force you to improve them or at least cost you dearly.
The complaint has been investigated and resolved to the customer’s satisfaction.
waste of time and money
I had purchased a Malm queen bed frame last year and had to purchase the added metal frame piece and wooden slats that the matress sat on. I had no problems until about 3 months ago when I was getting up from my bed and the one side collapsed in. I picked up the mattress to find that the wooden slats had slid off the frame and bent the metal supports underneath. I tried fixing it a few times only to have the same result. There is a gap in between where both sides of the wood meet in the middle where the metal support beam is and for some reason i think this is causing the problem. I had gone into the same Ikea store for other items and asked the women in bedding how i would get replacement wood and metal supports since obviously mine were defective. She told me to check at customer service who rudlely told me I would have to purchase replacement wood and metal supports. After spending an addional $50 on top of the original purchases of furnature that were over $600 I went home and took off the bent metal supports and wood. I tried putting the new metal supports on only to find they were too long and that the store had not given me the proper screws to replace the pieces anyway. I decided to try the wood without the metal supports and it fit like the old wood had. After testing the bed the wooden slats again slid off the frame. I called the store I had purchased from and they told me my only option, again, was to purchase new supports and wood. Why would I spend another $50 on the replacement parts if it was just going to do the same thing? I love all my Ikea furnature and this is the first time I have ever had a problem with my items. I don't feel like after all the money I spent on the furnature the first time I should have to keep buying replacement parts that don't work! I love Ikea furnature but I don't think I will buy anything from them again. I would rather pay more for furnature then waste my money with parts that break and are not fixable.
The complaint has been investigated and resolved to the customer’s satisfaction.
will never buy anything from them again
I bought book shelf at IKEA for $100. and since it was my 1st time in one of their stores I looked at many things and thought after I experienced putting the book shelf together and finding out how easy it was I would go back to the store the following day and buy a dining room set, which was a little pricy, but I like the way it looked. I passed by the book shelf I had bought and noticed it was $30. less because it was on sale. I went to customer service and encountered a very rude & sarcastic woman who said she was the manager. She told me she would not refund the difference. I asked her if I brought back my receipt the following day would she then adjust the price? She became even more sarcastic & rude so I left. I went back the next day and showed her my receipt. She laughed and said that item isn't on sale today, when just the day before it was. I went and looked at the item and she had removed the sale tag. I sent all the information to IKEA Customer Service, but they did bother replying. I WILL NEVER BUY ANYTHING FROM IKEA AGAIN.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible company
I tried to retun a chair today on Nov 8, 08 at Ikea covina. I was at the customer service. The customer svc representative said it was opened box and took my item and went to back room and said he has to inspect it. And it took him about half and hour. Finally, he came with the chair assembled and told me nothing wrong with it.
It looks sturdy to him. And he won't issue the refund because it was assembled. But the item was opened for seeing but never installed or used. But it is ridiculous because he assembled it, of course, it is assembled and considered to be his definition "Used" and against the store return policy. So, I asked for customer service manager. There was a young girl came out and I recalled her name is Shiela, and she is the person in charge there which I doubted. And she said she could do us favor and grant me 70% of the original value store credit. I refuse because I won't shop again at this store. I tried to take some pics there so, I might be able to post on the net to share my experiences. But she was trying to take my camera away. I told her that you better not to touch me. I was totally disgruntled! Bad Service! Unbelievable & Amazing! Never See this kind of customer service In USA. And customer service will risk their company reputation or facing possibilites of violating a consumers's right for a $ 50 merchandise.
The complaint has been investigated and resolved to the customer’s satisfaction.
misleading their customers
I had the same problem. I bought a foam mattress from Ikea after I asked the lady responsible of that division about their return policy. She said clearly that it is 90 days if you are not satisfied “Satisfaction Quarentie”. I tried to return the mattress after 10 days since it was a vey bad quality and they had the following excuses:
I am returning a used mattress. Which I couldn’t be satisfied if I don’t try it. I am not returning the mattress in its original package. There is no ways I can package the mattress again in its original package. The packaging they have is designed not to be reused. Then they took the mattress to their warehouse to inspected, and they mentioned that it has a stain and they can not take it back. Of course, I couldn’t go with them and probably, if there is any stain, it would be from their dirty floor.
I will never shop in Ikea again since they are misleading their consumers about the return policy, so they can sell their products.
The complaint has been investigated and resolved to the customer’s satisfaction.
late delivery
In November, I bought a pax hemnes wardrobe, without the doors, on the basis that the doors would be in stock within a few weeks (as instructed by the in store staff). I had rung Ikea Nottingham several time to see if the doors were in stock, to be told that they weren't but that they would be in X number of weeks. Every time I rang after that number of weeks, I was told that they were not in stock and that they would be in X number of weeks. So I tried to order the doors online, but they seem to be the only product that is unavailable to buy online.
One day EIGHT months later, I can buy the doors online. BRILLIANT. Not really. My order is put back a week, and then the day before I am due to have the doors delivered, I get an email confirming my cancellation... WHAT? It appears that the card had been declined, yet they only bothered to tell me this the day before I was due to have them delivered, despite the fact that someone from Ikea had called me to confirm the delivery. S
o, I ordered the doors again with another card...and when I checked my bank statement they had taken the money out! Why would you cancel an order saying there was a problem with the card when you have already taken your payment?
So yes, back to the present, I have paid AGAIN for the doors, and lo and behold, someone rang me a couple of days ago saying that the doors wouldn't be available for my delivery date, and that they would be delivered in a weeks time. Do I believe this? Well, no. During this process I have written to Ikea twice asking them why I haven't received my doors. The first time I was told that they would be in at a certain time (which they werent) and the second time I wrote in asking for some sort of compensation (or at least my doors!), but they replied saying they couldnt offer me anything and that they were pleased I had managed to re-order the doors. Had they not been paying attention? Obviously I am not going to get these doors this time around either. OR EVER.
So, TEN months down the line and I am still doorless, and £140 short.
The complaint has been investigated and resolved to the customer’s satisfaction.
very rude staff
The ikea staff are rude, never call you back, the managers never call back and speak to customers like s*t. The staff in the leeds store argue with customers and chew gum whilst taking to you! Don't want to see whats in there mounth! Have you no manners at all. Avoid ikea at all costs. I will never shop at the ikea again ever..
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharged
Yet another complaint about ikea. 2 weeks ago I went to ikea to order my kitchen. All was going so well; very helpful assistant, everything would be delivered, etc. The bill came to over £200 more than I expected but I hadn't know exactly what price the double width worksurface would be so although the assistant and I scanned down the order checking the price of items - but not the total for each items - and everything seemed in order. Aware of a queue forming behind me I decided to check further at home. This is when I found the mistake - mr ca had ordered 33 plinths for me instead of 3 - enough to plinth my entire town! - at an extra cost of £270.
I called ikea immediately and was told someone would call me back - which they did the next day although I was not impressed when the man said I would have to show them my paperwork first. I suggested he looked online as this was an order waiting to be delivered and he would have all the information there. He called back, confirmed the mistake and said it would be forwarded to the relevant department. (Don't you just dread that phrase?)
The following week my credit card bill arrived; ikea's full amount was on it but no credit. I called the bank first to check it wasn't being processed. Then I called ikea. They promised to call me back, that day or the next. Nothing. 2 days later I called again. They promised to call me back later that day. Nothing. I've checked with my bank again this morning to see if anything is being processed - no. So I called ikea again and have been told someone will call me back.
My credit card bill is due next week. This kitchen cost £2000 - should have been £270 less! - and I clear my cards each month so I don't get charged interest. I do not want to pay the extra £270 and wait another month for my credit.
I am writing on this board because ikea has no complaint department you can email or write to. You can call them - and they can promise to call you back, or you can chat online. But I want to write so my full complaint is logged.
I have been given a delivery date but reading the forum on ikea deliveries I am not holding my breath...
The complaint has been investigated and resolved to the customer’s satisfaction.
I wanted to purchase an IKEA coffee table for my granddaughter's birthday so I told my daughter to take her to a nearby IKEA store to pick out one so I could have it sent to her residence where she goes to university. I ordered one, plus a storage shelf online. No final billing appeared. I always print them out. I checked email to see if they had sent oone but they had not. My granddaughter received her two pieces on time and was really pleased. When my credit card came I learned that, though the items totaled $114.00, the tax plus shipping or whatever brought the total bill to $371. +.
I tried to fax my letter and complaint to IKEA but they do not have a fax number. They did send a confirmation number following the order and, when I emailed about it, they did not recognize the number. First time I called I was on hold for so long that I gave up. Later tried again and got a woman who found my bill right away and emailed a copy to me. She said that it was correct because that is how much they charge to ship.
My credit card people tried to help but could not. I wish I could get a refund of some of the shipping cost which is ridiculous, but am afraid I am out of luck. I will never shop at IKEA again and will tell everyone I can about the failure to receive an invoice at the time of purchase (I would have cancelled the order) and the overcharge.
snapped finger
I bought a folding chair from Ikea about a few months ago and today my daughter fell off the chair. When she went to pick up the chair and put it right it folded on her and her left index finger got caught in between the folded legs. Within seconds her fingertip, nail and mass all snapped off her hand (imagine pulling a soft prawn apart). I had to pick up her finger from the floor and rush her to A&E where I was told that the finger can not be sewn back. She now has to have an operation tomorrow to do something for the bone sticking out. Do you know what it felt like to see my 7 year old child's finger on the floor and her hand missing a finger with blood and mass gushing out.I thought these chairs were supposed to be safe but I am now proof that they are not.
The complaint has been investigated and resolved to the customer’s satisfaction.
return policy
We bought a book case from Ikea for a kids room.
We assembled it halfway & then realized that it will be too big for a small room. We had not even open all the pegs & the screws. Everything was in its original packing. Two day later we went to return it to the store.
First it was a two mile long return line. Finally after standing there for 1 hour we got our chance to speak to the customer service rep. He was the rudest person we ever met. His eyes scanned every single shelf for 20 mins & then in the end he pointed to a less than 1mm spot on the shelf where the paint was chipped. He said the book shelf can't be returned. We never even opened it to assemble & it was among the last shelves.
Bottom line, after talking to the rudest of the people including the managers & wasting 3 hours of our time, we were told that the item couldn't be returned.
On top of that they literally, opened every single pack & threw it in the corner for us to pack & take it home. They didn't even have the decency to put it together if not in the original packing then at least something we could carry home.
Bottom line, Ikea is good to shop for stuff which does not require assembly. Because once you open it there is no way they can return it easily. I think they have been schooled to make the return process as difficult & pain sticking as possible so that the customer takes the stuff back out of sheer frustration.
Ikea your return policy sucks !
The complaint has been investigated and resolved to the customer’s satisfaction.
Very rude cashier
was there yesterday, the cashier (her name is Michelle, i believe it was cashier counter #8 or 10) was extremely rude. Asked me to take stuff out of my bags like she was ordering tacos in a drive-thru lane. when i lay out all the items right next to her (i would say about 12" away from the chair she was sitting on) she kept staring at the good and refused to count all 7 of them while repeatly asking me "how many?" and "hand them over to me". when i told her i was not going to do her job she gave me the F word and said i aint doing this shxt no more and get ur shxt out of here. and when i asked for a store manager and her name she said i dont need to know her name and if i want to know, i can ask someone else.
having a reason to sit does not mean she has any reasons to be rude and cuss at the customers. a staff in a self serve store should respect others like all other stores, period.
no idea who you are calling an a hole and no idea why are you talking about the "as is" problem on this thread, since there is no "as is" issues here. maybe we should all be laughing at you because you ridiculously replied to the wrong thread and ridiculously calling out the wrong people.
The complaint has been investigated and resolved to the customer’s satisfaction.
listen, you're an idiot. It says ALL OVER that AS-IS sales are FINAL SALE. where the hell do you come from and NOT know what FINAL SALE means?! No returns, no exchanges, no nothing. If you don't know if it'll fit - don't effing buy it. If you're so cheap that you need to shop in the as-is section, maybe you need to re-evaluate yourself before you have a conniption. Just because you're dumb, doesn't mean everyone else is. The cashiers there don't sit unless they have a valid reason - ie they're pregnant, injured, or disabled. So before you go nuts on the girl, maybe she had a real reason not to get up. Ikea is a SELF SERVE STORE, that's how they keep prices low :) AND i'm sure they were all laughing at you because you're ridiculous. Learn to read, a-hole.
awful, awful, awful
I recently went to the closest ikea store 40 miles away. I needed to buy a few items to finish a kitchen remodeling job. While I was there I tried to return an item that was bought online. They would not accept the return because it was purchased online and there way nothing they could do. Any other store would have no problem with a return. I stormed out of the store so they could not take any more of my money. When I did I was attacked by they loss prevention manager. The stores are more communist now than they ever were. Lawsuit pending!
The complaint has been investigated and resolved to the customer’s satisfaction.
go for it girl im not a lover of ikea hate everything about them good luck
customer service/ policies
Having been to Ikea many times in various states and always having fair customer service I was appalled at the treatment and down right rudeness I was showed today at Ikea's Brooklyn location. I showed up this morning to exchange something I bought 2 days ago from their As-Is section. I bought it primarily because I didn't have time to go through the whole store looking for furniture with my one year old in tow. When the item did not work in my space I looked at the receipt and there was no reference to "exchanging" as-is furniture. The only reference says no refunds; therefore I loaded the item and my son in the car and drove 35 minutes to the store. Arriving at the store I was told to take a number in which I would proceed to wait 45 minutes to see a sales associate. She as very rude informed me that they will not take the item back; I tried to explain I just wanted to exchange it for another item in there as-is section. Finally she called her manager which was just as rude and was actually laughing with the girls making a joke of us. She called the two store managers which explained to her I would have to wait. After waiting for nearly one hour (with my 1year old) the store managers John and Jason who told me that, yes I was correct that it did not say on the receipt, nor was it posted on the wall behind the counter stating their policies however there is a small sign stating it in the As-Is room. I explained that one would only see that sign if you happen to go all the way in the room; as I did not because there happens to be so many items, they spill onto the space behind the registers. I tried to explain my point when he abruptly said "I am done talking to you. and told me if I wasn't buying anything I needed to leave. He then called security to escort me out. Wait...this 6 foot 250lb plus man is scared of little 5'6 125lb me and is calling security? Are you kidding? I asked for the corporate offices address and number he refused to give me the address instead one of the other managers gave me the 1800 # and he said I could go on line and find out for my self the address. When asked what the names of the sales associates/mgrs I spoke to he refused to give me the information saying I am the only one you need to know and my name is Jason as he laughed. I can not tell you how ignorant and rude this individual was and he is representing the company, this is an embarrassment in this economy I don't know how any company can survive with this type of disregard to the customers! We are the ones who keep their doors open! Thank twice before visiting and purchasing at this location!
The complaint has been investigated and resolved to the customer’s satisfaction.
As Is is like buying clearance at Kohl's or JCP. Once you bought it, it is yours. However, the IKEA people's attitude you described was obnoxious. I could see how that was infuriating.
IKEA Customer Reviews Overview
One of the most positive aspects of Ikea is the company's commitment to sustainability. Ikea has implemented a number of initiatives to reduce its environmental impact, including using renewable energy sources and reducing waste. Customers appreciate the company's efforts to be environmentally responsible and often choose Ikea products for this reason.
Another positive aspect of Ikea is the company's customer service. Ikea has a reputation for being responsive to customer needs and concerns. Customers appreciate the company's willingness to address issues and provide solutions in a timely manner.
In addition to its commitment to sustainability and customer service, Ikea is also known for its affordable prices. Customers appreciate the fact that they can purchase high-quality furniture at a reasonable price. Ikea's products are often compared favorably to those of more expensive retailers.
Overall, Ikea is a popular choice for customers who are looking for affordable, stylish, and sustainable furniture. The company's commitment to customer service and environmental responsibility has earned it a loyal following. If you are in the market for furniture, Ikea is definitely worth considering.
IKEA In-depth Review
Product Range and Quality:
IKEA offers a wide variety of furniture and home decor products, catering to different styles and preferences. From modern to traditional, their range is extensive and diverse. The quality of materials used in their products is commendable, ensuring durability and longevity.
Website Design and User Experience:
The website is designed with user experience in mind. The navigation is intuitive, making it easy to find products within specific categories. The search functionality is efficient, allowing users to quickly locate desired items. The website speed is impressive, ensuring a seamless browsing experience.
Pricing and Value for Money:
IKEA offers competitive pricing for their products, providing value for money. When compared to competitors, their prices are often more affordable without compromising on quality. Additionally, they frequently offer discounts and promotions, making their products even more budget-friendly.
Customer Service and Support:
IKEA's customer service is highly responsive and helpful. They promptly address customer inquiries and concerns, ensuring a satisfactory experience. Support channels such as phone, email, and live chat are readily available for assistance. Their return and refund policies are fair and accommodating.
Delivery and Shipping:
IKEA offers various delivery options to cater to different needs. Their delivery speed is commendable, ensuring timely arrival of products. The packaging and handling of products are done with care, minimizing the risk of damage during shipping. They provide tracking information and maintain clear communication throughout the shipping process.
Store Experience:
IKEA stores are well-organized and have a thoughtful layout, making it easy for customers to navigate and find what they need. The availability of products in-store is generally good, ensuring a wide selection for customers. The staff is knowledgeable and readily available to provide assistance and guidance.
Sustainability and Ethical Practices:
IKEA is committed to sustainability and ethical practices. They prioritize the use of sustainable materials in their products, contributing to environmental conservation. They actively engage in environmental initiatives and promote fair trade and ethical sourcing, ensuring responsible business practices.
Customer Reviews and Ratings:
Customers generally express high satisfaction with IKEA's products and services. Positive feedback often highlights the quality, affordability, and variety of their offerings. Negative feedback is relatively rare and typically relates to occasional issues with delivery or assembly. Average ratings on review platforms are consistently positive.
Warranty and After-Sales Service:
IKEA provides warranty coverage for their products, ensuring customer satisfaction and peace of mind. The duration of the warranty varies depending on the product. Claiming warranty is a straightforward process, and IKEA offers repair and replacement services when necessary.
Online Shopping Experience:
The online shopping experience on IKEA's website is seamless. The checkout process is smooth, and multiple payment options are available for convenience. Customers can easily track their orders and receive timely updates. The packaging of products upon delivery is secure, ensuring products arrive in excellent condition.
Brand Reputation and Trustworthiness:
IKEA has a long-standing history and a strong brand reputation. They are known for their trustworthiness and reliability, consistently delivering quality products and services. Their commitment to customer satisfaction has earned them numerous awards and recognitions in the industry.
Social Media Presence and Engagement:
IKEA maintains an active presence on various social media platforms. They are responsive to customer queries and feedback, promptly addressing concerns and providing assistance. Their social media content is engaging, featuring updates, design inspiration, and interactive campaigns.
Accessibility and Inclusivity:
IKEA strives to ensure accessibility and inclusivity. Their physical stores are designed to be accessible to all customers, including those with disabilities. The website is optimized for online accessibility, catering to people with disabilities. They also promote inclusivity in their product range and marketing efforts.
Innovation and Technology:
IKEA embraces innovation and technology in their products. They integrate technology to offer smart home solutions, enhancing convenience and functionality. Their online tools, such as virtual room planners, enable customers to visualize and plan their spaces effectively.
Community Involvement and Corporate Social Responsibility:
IKEA actively engages in community involvement through various initiatives. They support local communities through charitable donations and partnerships. Additionally, they encourage employee volunteer programs, fostering a culture of giving back and making a positive impact.
Most discussed IKEA complaints
it started out bad, but ended up good!Recent comments about IKEA company
Delivery not fulfilledYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with IKEA?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with IKEA Customer Service. Initial IKEA complaints should be directed to their team directly. You can find contact details for IKEA above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about IKEA. Discuss the issues you have had with IKEA and work with their customer service team to find a resolution.
"This of course was untrue as all large stores have this capability" That is completely incorrect and one of the most idiotic things I have ever heard. Some of the largest chains have some of the most basic computer systems.
Ikea's return policy sounds very fair to me. It's completely your fault that you lost your receipt. I have never lost a receipt that was for something I could someday plan to return.
I hope your students also learn from your story the importance of taking responsibility for your own actions.