IDBI / Poor service!
IDBI Bank (Bangalore Indira Nagar Branch) provides top up loan for existing customers and i always beleived that private bank will "behave good" with existing customers(now i realised that it was big mistake). I applied for Rs 13 lakh for loan for house extention. Loans are taken care by DST(Direct Sales Team), which is the "ONLY" interface to customer, i tired reaching many times behind this layr to talk to some one from IDBI(DST is not employed by IDBI, they are agents). But structure of IDBI never allow you to reach there , so fially you fate is decided by DST.
DST took more than 2 months to collect requirement documents from me. They keep coming back with additional document. so processes which started in april 2007 , loan could be filed on 31st May 2007.
During processing first agent (lets call executive) resigned and he handed over file to some one else but this i came to know only when i called the executive, he said that he already resigned. THERE IS NO PROCESS TO INFORM CUSTOMER THAT EXECUTIVE PROCESSING HSI FILE HAS LEFT THE BANK.
New executive pushed the file to next level (now loan is sanctioned) and he resigned too. AGAIN NO COMMUNICATION FROM BANK. Finally file went to a "SR EXECUTIVE" working since last 2 and half years. He did show all sympathy with me about what happened. but asked for all document which are now old due to 3 mots long processing. So I had to get bank statement s, EC once again till date from April.
Now comes the FINAL DAY when Sr executive promised that today Payorder will be ready. Suddenly collection department wakes up and says that you have Rs 305 as over due( Should that be checked very very early stages of TOP UP loan processing?)
Payorder is stopped , so i had to rush to bank to clear over due to Rs 305. Now once again i was assured that payroll will be ready by friday late afternoon. And will be directly deposited tomy bank(ICICI). I kept checking CICI account till saturday night but nothing happened. I called the executive sunday morning (apoligising for calling on sunday and asked about status. Very confidently he said its weekend thats why its late done worry monday morning ti will be ready.
Monday morning suddenly Sr executive calls and say " Sir there is error in pay order so it has come back from ICICI. I will correct and deposit again in half an hour".
Nothing happen till monday evening. Again I called up , Sr executive asking my my ICICI a/c (though he has 36 checque leaves from ICICI bank, authorization letter mentioning a/c). Then he realize that one digit is missing in Pay order(he was supposed to correct this mistake in morning which he is doing in evening after i approached him). He went back with a promise to correct the error in 5 minutes.
It 30 minutes , i am waiting for his call if he has corrected the error. Wish me good luck and BEWARE OF IBDI bank sales team.