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Hyundai / Santro Xing / duplicity and worst service

1 India Review updated:

Re: Hyundai Service Station

With great frustration & deeply annoyed by HYUNDAI authorized service station, I want to acknowledge following complain I written to Hyundai India pvt. ltd. to every person who want to purchase Hyundai car or already purchased. I have faced several serious problem since 3 years after taking santro from NAVJIVAN MOTORS, SURAT. As I had earlier complained on (Saturday, October 29, 2005 2:50 PM) regarding silencer replacement & that problem solved after your intervention as dealer completely reluctant to do so & for your kind knowledge silencer replaced by your authorized dealer was duplicate which is a serious crime from dealer side as well as your side because dealer in fact representing you only.Whether any customer can expect so daring by a dealer that a so vital as well visible part of car replaced will be duplicate. This is to be noted very seriously as it representing your culture & workmanship which a cheater only can do. I am having photograph & receipt of all wrong doings.This was rectified later on by my alertness. Now I would like to tell you second story.

Front wheels of my car was getting very hot after running a little distance & pick up was worst. I reported this problem during every last 4 servicing in last 3 years but everything got in vain & they have rectified nothing. My car was getting hot as before servicing. I am living 100 Km away from Navjivan, Surat & for servicing only I used to visit this dealer as is costs me Rs 1000/- in single trip petrol expenditure. During the above period my car was either under warranty or extended warranty. I lost interest in my car completely as the dealer have make up wrong theory in mind that it will be never corrected. But for the God sake this problem was rectified by simply replacing a brake master cylinder by analyzing a low level mechanic in the same service center who never had given little attention to this chronic problem but this this time they charged hefty. This definitely shows your lack of sincerity to your customer & product you are selling in the indian market.

From that day till date I am following this complain daily either through your customer service personnel sitting at [protected] along with the dealer but not a single action initiated from your end to arrest my complain & give me back the monetary loss as well as mental agony I suffered in the last 3 years. Every time your customer service personnel told that complain in under progress & forwarding the case again on high priority basis. At the same time dealer told that they have sent the letter to Hyundai for reimbursing. But so far no one has informed me about conclusion you have taken.

But today I had given last date to address my problem as required by your customer service personnel Mr. Sandeep Power & after lot of following up to him, He informed that dealer informed him that they will not compensate the bill as required by me.As I am accepting this is a final decision taken by your company because no one is there in your company to address the customer grievances. You people has left everything to your dealer whether they are tarnishing your image & committing wrong with this customer. Now onwards I am free to take all necessary action which includes publicizing the above incident to print as well as digital medi, reporting to different websites as well as in government consumer protection sites apart from filing litigation against HMIL in Indian court of law.

As I do not have phone nos. of your top management so far & hence I am unable to communicate with them.I will not be responsible for any loss occurred to HMIL due to this fact finding & work culture about your company & acknowledging to Indian public about the reality of HMIL so that other people will not be trapped in myth after seeing nice ads by your company. I have given you sufficient times of more that one & half month to address this tiny problem.

No phone calls from the dealer will be entertained. Only original Hyundai management representative phone calls will be entertained here after for any further clarification. My department may also follow up this case because I am government official.

NAVIN KUMAR

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Comments

  • Sa
      4th of Oct, 2008
    0 Votes

    Hyundai service are really a frustrating experience. They lack basic customer satisfaction orientation. I am not at all looking for a second car from Hyundai. I have a Santro and this is enough bad experience.

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