Hyundai Motor America / sent to collections with out knowing money was owed-ruined my credit/and charged for damage that was never done by me!
We just wanted to tell you how disappointed we are with what happened to us with the Hyundai Dealership at Atlantic Hyundai at West Islip, NY. We brought in our white Hyundai Sonata(VIN 5NPEB4AC1DH707889) last year March 31, 2016, during the march madness and we traded it in for a new lease. Our car was in mint condition, as always. Shortly after we received a letter saying we owed money and that the car had a dent in it and we were charged a fee. We texted Mr. Hudson Leogrande, which was our salesman, and told him that we received a letter saying we owed money because of remaining payments and damage to the car, he said would take care of it, because we made sure to pay what we were told and their was no damage to our car! Hubert went to the dealership and Jason Montolvo from financing told Hubert that something seemed wrong and that our money hadn't been applied correctly. So he needed time to look into it. Hubert went back again and was told their was damage to the car. Hubert told him that was not true! We are sure that our salesman Mr. Hudson Leogrande can attest that their was no damage, because he is the one who inspected it when trading it in. Mr. Jason Montolvo told Hubert, "Can you prove that you didn't dent the car?" WHAT?! Seriously! We have been loyal Hyundai customers since 2011. We wrote out a check that night when we leased our new car and that was supposed to cover any remaining payments and they know very well there was no damage to the car!They are covering up that some one on their own staff probably did damage to the car and we had to pay for it. Mr. Jason Montolvo, is telling us to prove we didn't damage the car. This is a nightmare and a horrible experience! Mr. Hudson Leogrande can vouch for us and can he prove that someone else didn't do it and I, Michelle Dallaris am a witness also! Please help us. We are waiting for ch. 7 news-Seven on your side, to get back to us and if that doesn't work we will be contacting our lawyer. Our credit was really messed up because Hyundai took us to collections when we thought Atlantic dealership was in the midst of clearing things up for us. Not one person has tried to make right by us and that is really disappointing. We are reaching out trying to get some justice. I will wait before writing a bad review about Atlantic Hyundai, with the hopes that you will try to help us. Unfortunately, we paid a settlement of $379.49. We want our record to be cleared with the credit bureaus. We are requesting that a letter of explanation be sent stating that there was an error and that we should never have been taken to collections. Thank you in advance for your cooperation.
Michelle Dallaris and Hubert Sealy
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