Menu
Hyundai Customer Service Phone, Email, Contacts

Hyundai
reviews & complaints

www.hyundai.com
www.hyundai.com

Learn how the rating is calculated

2.1 843 Reviews

Hyundai Complaints Summary

233 Resolved
609 Unresolved
Our verdict: When using services from Hyundai with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Hyundai has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Hyundai. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Hyundai reviews & complaints 843

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Hyundai reviews & complaints

ComplaintsBoard
H
9:11 am EST

Hyundai operations manager/service department

AC broken while car was still under warranty - service department could not find a leak - replaced the freon - I had the car their four times yet they could find nothing - now the car is 5 months past the warranty and the AC is not working again - the Operations Manager is a horrible representative of Kerry Hyundai, Florence, KY - I would not have him represent me in any fashion.

Read full review of Hyundai
Hide full review
ComplaintsBoard
T
6:03 pm EST

Hyundai unethical sales treatment and poor customer service response

I was driving from Shreveport to Houston with my Hyundai Santa Fe 2013 when the engine seized up. When a local tow truck took me to a local mechanic, the diagnosis was frozen ball-bearings. The cheapest option would be to get a used engine and replace at around 5, 000 dollars. Unable to afford this, and assuming the car was outside of warranty, I looked for what trade in value I could get with the option to buy a new car.

When I told Hyundai of Lufkin my situation, they first tried to sell me a brand new car and then a used one. After searching several dealerships, I bought a Mitsubishi outlander as the Hyundai seemed to have the best deal.

However, a day later I was informed my Hyundai Santa Fe (which was towed to the dealership) had a known engine issue with the bearings (a problem I described to the sales and then general manager) - and that there was a possibility my Santa Fe might could get a new engine. When the new engine was confirmed, I expected the dealership to extend the same courtesy as their parent company and take back the Mitsubishi, since they could have told me there was a possibility of my Santa Fe being fixed. However, not only would they not even talk about what price I might pay them to take the Mitsubishi back, they ignored me an put off both the calls of me and my family.

It turned out, months later, that the Mitsubishi had several recall items I was not told about and should have been fixed before they ever put it up for sale.in addition, the transmission blew out and I came to find out the brakes were already worn dangerously low after having the vehicle checked out on my own twice - but they would not take it back or discuss lemon laws.

Furthermore, the installation of the new engine on the Santa Fe was done incorrectly, and has cause the battery terminal to not tighten down all the way without a repair of significant cost.

Hyundai Motor America has had some of the worst customer service I have ever experienced as we tried to get help with some of these issues. Once you ate assigned a case number, (as I was [protected]) Their agents are not available to take calls - only make outgoing calls - so if you miss their one incoming call a week, it might be another entire week before you hear from them again.

My family and I will now be pursuing legal action, especially on the unaddressed recall issues... if Hyundai does not make it easier to deal with them on this issue.

Read full review of Hyundai
Hide full review
ComplaintsBoard
T
6:13 am EST

Hyundai hyundai is making excuses and avoiding, to sort, out my car which is a year old still under service and warranty

Name: thobile c duma
Id no: [protected]
Vehicle:hyundai i20
Reg:nd191328
Contact :[protected]

Purchased a car at hyundai pinetown about a year a go, been taking the car in for service as required. I recently had a problem where I was driving in the early hours of the morning on the 21/01/2019 and the heat gage went down, I realized that I needed to get to the nearest garage to fill in water, when that was done I drove off and all was back to normal, I stopped and the robot and I when I attempted driving off, the vehicle switched off, I realized that the vehicle needed more water which was arranged, we poured that water but it seemed as though all the water was leaking somewhere, spoke to my sales person who advice that I take the car to nearest hyundai, which is hyundai 26-27 cato street, durban 4001.

The vehicle is still at the dealership, they informed me that the vehicle was going through an assessment, I then explained to them that my job depend on my car since i'm a sales rep and requested if they could at least provide me with a courtesy car in man time and they will contact me once the vehicle once that was done, it took almost a week to come back to me and I was informed that all courtesy cars are leased out, ive been using public transport since and this has affected my sales performance at work, to the extent that even my manager has contacted them.

They came back to me and informed me that they cant fix my car, cause this was caused by water damage, they implied that I drove my car into water, I then informed them that there hasn't been that much of rain for me to drive through water and I wont drive into water cause I know of the damages it causes to a car. I told them that the only water I used on the car, was the one poured by the patrol station attendant and the one that was filled when the water broke down and I kept leaking and would stay in the water bottle/radiator.

I was told that I will have to get a new engine, I will be given a discount for my engine that will be ordered from korea and it will take 21 working days, to me that seemed like a win situation to them because they were benefiting from diagnosing my car with a water damage, which I disagree doing. When I told them that my car over heated I was told that that was impossible cause it was still new and this showed that they were not aware or didn't know that diagnosis of my car, cause that is exactly what happened, it over heated and that radiator and water was leaking the radiator.

I need my car repaired urgently, my job is at stake and im using public transport to this very day, kindly assist.

Read full review of Hyundai
Hide full review
ComplaintsBoard
R
3:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hyundai hyundai tucson 2016 model

I bought this car in 2017 (second hand) from the Hyundai dealer in Sherwood. I had no problems driving the car in Durban. When I had to go to the Eastern Cape, I found that the bonnet flaps when there is a gust of wind or an oncoming truck. I complained to the salesperson and he asked me to take the car to the Springfield Hyundai workshop the next time I am down in Durban. In January this year, I took the car to Springfield, Durban. They told me that the bonnet was faulty and it would have to be replaced. I told them that I was driving to Port Elizabeth the next day and was told that I could take it P.E. They also told me that I would not be liable for the costs. I phoned the salesperson to arrange a booking for the vehicle in P.E. The salesperson asked me to send him photos of the inside of the bonnet and the release catch. He then told me that he will look at some of the same models and come back to me which he never did. After numerous sms's and phone calls, I eventually got hold of him and he told me that the Springfield branch had no records of my vehicle being there. He also told me that the warranty does not cover the bonnet. I suspect that the car was involved in an accident before I purchased it. The salesperson says that they did a 20 point check on the vehicle and they did not pick up any faults. The right front tyre wore out completely while the other 3 tyres still have half life. The bonnet is slightly raised on the left front side and I assume that this is causing the bonnet not to lock completely. All my further calls to the salesperson is to no avail. He doesn't answer.

Read full review of Hyundai
Hide full review
ComplaintsBoard
E
9:31 am EST

Hyundai elantra 2016

Case #[protected]- purchased 7-19-2018 miles 84, ooo. Chicago illinois Nissan dealer. Vin#...5NPE24AF3GH398814 now has 94820 miles and need intake manifold replacements. A complete shut down. Owner Demarius (Maury) Mccaster. [protected]. I am the grandmom and will be speaking on his behalf Emma Mccaster [protected]. I am on disabilty and can't afford to help him financially. He's working trying to pay off student loans. So repairs is a problem for us. We need help with this situation. Hoping to get it resolve through you. Thank you

Read full review of Hyundai
Hide full review
ComplaintsBoard
H
12:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hyundai tail lamps, steering, transmission, and faulty paint

Yes I am the owner of a 2011 hyundai sonata 2.0t and I have had problems out of the car here and there since about 4 to 5 months after purchasing the car from the hyundai dealership including engine seizing up turbo charger not working and few other problems but those have been fixed for the time being but the problems I have now that haven't been fixed is my steering makes a funny noise when turning and going over bumps and I seen there was a recall on it but for some reason I was told that my car wasnt in that recall at the time I asked to have it fixed. Also the transmission makes a hard thump like noise when I go to shift from or to park most of the time. My passenger door lock does not work if I try to lock or unlock it with the key fob or the electric lock/unlock inside of the vehicle I manually have to lock or unlock the door by hand. Fourth problem is the car basically eats light bulbs I have to replace them every 2 months or so and my tail lamps/ brake lights have got so hot it has melted the harness that the bulbs and sockets are connected to which also melted the back of the bailst where you insert the bulbs and it keeps doing it I have replaced them already once and it has done it again. And since I had the engine replaced/ fixed from the recall on it now my cruise control dont work the light dont light up or anything when I try to cut it on via button on steering wheel and the engine now has a slight shake or shimmy maybe even referred to as bad vibration that is felt worse when idling in park and setting still in neutral or drive at red light etc... Also the rear view mirror is barely visible from sun damage or just a manufacturer flaw and has been that way since right after purchasing and now to the last and most visible defect that hyundai is now becoming known for in the hyundai owners reviews and boards is that my paint is pilling or popping off in spots some as big or bigger then a half dollar coin on the bumper and roof above the windshield really need some answers for my problems I feel like I bought a lemon with all the problems that I have had to deal with and still dealing with and the car has been took care of not neglected would really like to give hyundai corporation a chance to make it right before seeking legal advice

Read full review of Hyundai
Hide full review
ComplaintsBoard
S
3:22 pm EST

Hyundai parts rip-off

December 23, 2018

Alternator went on our 2010 Hyundai Santa Fe Limited while we were on our way to NJ.

Had the car towed to Ideal Hyundai/GMC dealer in Fredrick, MD. Since it was the holiday I had to wait until December 26 to hear back from the service department. They diagnosed the problem as the alternator and gave me an estimate of $900 for parts, diagnostic and labor. I thought the price was high but we were stuck.

My son works as an insurance adjuster for a major insurer in NJ and he was able to pull up the costs for this repair in their data base. The cost for labor and diagnostic fee were close but the cost for the part was $110 lower than the dealer quoted. My son indicated that the price in his system was the Hyundai retail price for the part…what Hyundai suggests the dealer sell the part for. This prompted me to call 5 other dealers for comparison: 3 in Maryland, 2 in New Jersey and one in South Carolina. All except one came in with the same price that my son found. The one exception was in South Carolina and was $40 cheaper than all others.

Why is this dealer charging almost 30% more for the part than the others?

When we picked up the car on Saturday I asked why the charge for the part was so much higher...his response was that's what he got from the parts department. I said that this is not fair...I want to talk to a manager...was told he was not in but would be in on the following Monday.

I called Monday and spoke to the Service and Parts Director and told him my story. He said he will look into and get back to me. He called back and spoke to my wife and basically said that the price is what it is and there is nothing unethical about his price. When my wife asked you don't think a 30% markup is unethical, his answer was no. We can charge whatever price we want regardless of what Hyundai sets the cost at.

How nice...Screw the customer...Happy New Year...be aware of your charges and remind me never to frequent this dealer!

Ideal GMC Hyundai
5871 Urbana Pike
Frederick, MD 21704

Read full review of Hyundai
Hide full review
ComplaintsBoard
U
9:53 am EST

Hyundai unethical behavior from service staff at pearson hyundai

The engine blew up in 2009 hyundai accent with only 36000 miles on 6/7/18. Hyundai motor approved engine replacement. Pearson did not want to do it and made all kinds of excuses to postpone it. Finally on 9/14/18 they did replace the engine but did not release the car to me. At that time I did not know it was completed. On 9/15/18 they pulled my rental car and I had to pay for it. Finally, on 11/20/18 they told me I could have my car back. That's when I was given the invoice for the engine (under warranty) replacement completed on 9/14/18. Therefore, jason vaughan, service manager, refused to return my vehicle to me from 9/15/18 to 11/20/18. They lied to me. They also held my car with no authorization. Jason vaughan and his supervisor brook brown are both culpable in this unethical behavior. It should be a criminal offense to hold a repaired vehicle because they didn't like me. It cost me $2750 out of my pocket. Total rental fee was $4723.88. Hyundai paid $1973.26. This should never have happened.

Read full review of Hyundai and 1 comment
Hide full review
1 comment
Add a comment
T
T
Travis Hightower
, US
Feb 14, 2019 5:41 pm EST

Did they try to get you to buy a car instead of replacing your engine in the first place? Just curious. I have faced a similar situation with a dealership in Lufkin, Texas.

ComplaintsBoard
A
12:16 pm EST

Hyundai airbag control unit

I took my 2011 Hyundai for a recall of the AIR CONTRL UNIT to LIA HYUNDAI in HARTFORD CT, when I drove the car into the dealership the front panel was clear and there was NO AIR BAG WARNING when they finished with my car and I started it I noticed the AIR BAG WARNING ON.I immediately told the attendant that there was no WARNING LIGHT ON that this has something to do with the passenger seat weight or module and it may have happened today when the car was serviced for the RECALL and if I wanted to correct the problem I will have fix it myself and pay out of my own pocket I told him there was no way I was going to pay for something I did not do that there must be something electrical they did that caused this problem they ended up taking the car back ln and nothing was accomplished where I needed to make this repair myself and pay for it if I wanted to get it done. I know they mess up my car and who knows how much this passenger seat is going to cost me besides this is something they did I am sure of it.

Read full review of Hyundai
Hide full review
ComplaintsBoard
F
9:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hyundai 2017 & a 2018 sonata

In 2017 l purchased a 2017 sonata & was fraudulently told that bluelink would guide me through how to remote start. Not true! Bluelink told me that without push button start l had no remote start. I had traded in a very nice low mileage 2015 Impala that did have remote start. We have bad winters & my wife leaves for her nursing shift at 4:30 am. She did like the car so l traded it in on a 2018 WITH push button start. Have called bluelink a dozen times. Car status still reporting doors are unlocked so it will not start. TWO NEW SONATAS & still don't have remote start! Take this car BACK; l'm tired of this. I am a disabled veteran with depression issues. I can take this. I will be contacting my senator & state attorney general. Hyundai took thousands off me with fraudulent 2017 & now this on 2018 Sonata. I'm done.

Read full review of Hyundai and 1 comment
Hide full review
1 comment
Add a comment
J
J
JACKSON Nate
, US
Dec 04, 2019 11:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought my 2017 Hyundai Sonata in March of 2018 from a dealer known as AUTO GIANTS in Temple Hills Md and I did enjoyed the car until this past Thanksgiving holiday on my way to dinner the car was knocking and eventually the engine shut down on me . I got the car towed back to the dealers and after the diagnostic of the issue come to find out that the car needed a new engine due to the timing belt broke and the dealer is trying to charge me 6, 000$ and have the nerve to tell me that I should've bought the warranty when there should've been a 5yr warranty on the engine and tran, , I need help to find out what to do next, , If someone can give me a call and advise me on what to do feel free to contact me at [protected] Mr. JACKSON.

ComplaintsBoard
C
11:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hyundai leasing

2015 Hyundai Eleantra SE is a LEMON!

We have had problems with this car for years now. It is one thing after another. We had the car in for several issues with the car. Two of the issues the dealership could not even fix the problem. I made a list of all the issues that we are having with the car.

On 11/15/2016 with 12, 185 miles on the car, we had to replace the battery on the car.

On 05/22/2017 with 15, 516 miles on the car, we had to replace (2) tires on the car because the tires were bald.

On 11/03/2017 with 18, 268 on the car, we had to replace the other (2) tires on the car because the tires were bald. We had problems with the car stalling. The dealership could not find anything wrong with the car.

On 01/18/2018 with 20, 747 miles on the car, we had a problem with a sound when the car starts. When the car starts it sounds like metal on metal clinking. It does not matter if the car is cold in the morning or anytime of the day. When I start the car, it makes this sound. I had to tape the sound so the service advisor could hear the sound. The tech could not hear it.

On 02/08/2018 with 20, 749 miles on the car, we still had the problem with a sound when the car started. When the car starts it sounds like metal on metal clinking.The dealership kept the car overnight. The next day the tech did hear the sound. They tested the alternator and it was bad. They had to replace the alternator on the car. Even after the dealership replaced the alternator I still had the same sound as before when I started the car a two day later. The replacement of the alternator did not stop the souund.

On 03/20/2018 with 20, 802 miles on the car, we are still having the same sound when the car is started. It does not matter what time of the day the car is started, the same sound happens. It sounds like a metal on metal clinking. I had a tape of the sound, the tech did not hear a thing.

We are still having the same issue with the sound when the car starts. I am scared to start the car because the dealership can not find out what is wrong with it. I am scared it might blow up when the car starts because of this issue, metal on metal. I had taped this twice but the dealership will not fix this issue because the tech could not hear the sound. Something is seriously wrong with the car or the dealership is lying. It should not be making this metal on metal clinking noise when I start the car. I had several people hear this noise but not the dealership.

We had this one issue with the car since 2016. I have told them about the issue but they never did anything about it or even looked into it, just looked at me like I am nuts. The issue is this. When I fill the car up with gas the (Range for the miles to go on the car) it does not stay the same thing each time. One time it will be 301, 304, 299, 289, or 275. Something is wrong with the Range miles to go. Just the other day, I put gas in the car. I started the car, the Range started at 279, then dropped to 256 before I even left the gas Station. The Range keeps dropping while I am driving. In 1 mile I go, it drops 4 miles or more. I am not in heavy traffic or stop and go driving. I am not speeding or have anything heavy in the car. I do not even know why this issue happens. When I first had this problem, I had to get a new battery. I had the dealership check the battery. The battery was fine. This is happening all the time with the Range issue.

Now, as you read this we had to replace 4 tires, 1 battery, 1 alternator. Still have problem with the metal clinking sound when I start the car and the gas range. I am so afraid when I start the car because of this issue the car will catch on fire or blow up with my mom or myself inside. Since they can not find a thing wrong with the car. This car is a true Lemon.

The car was serviced on 10/29/2018 with 24, 829 miles on the car. The dealership kept the car overnight to see if they can find the issues I am having with the car.Lilly contacted me the next day. The dealership did not hear the issues I heard, but they will repair what they think is the issues with the car. They just went blind on the issues that I was having with the car. They replaced the starter, the fuel level sender and bracket assy roll rod replaced trans mount. I got the car back on 10/31/2018.

The car still was driving rough. The Inspecter from the leasing company even said it was running rough. He said it should not be having this issue. When I started the car a few days after I got the car back, I heard the noise again. The metal on metal sound. The dealership did not fix the issue. They did however, fix the Range issue.

The car is unsafe. My mom called the Hyundai Leasing Company and told them we will be turning the car in because it is unsafe and it was a Lemon. They sent an Inspector out to check the car out. He did hear the issue with the car running rough. He popped the hood up and felt the engine. You could see the engine shaking.He made the statement that the engine should not be doing this. We passed the Inspection. We turned in the car to Hyundai of New Port Richey on the 11/10/2018.

We will never buy another Hyundai again. With all the issues we had with this car and now what is on the news. I do not feel it is fair to charge us for the $400.00 fee to return the car. If the car was safe we would have kept it. In the news it tells about the fires Hyundai is having in their cars. The Sonata, Elantra, Santa Fe, under these conditions we are afraid to keep or get another Hyundai car. The car was just serviced, low miles of 24, 829, very good condition, the Inspector even said that it was in excellent shape. We told him that we kept it garaged all the time. We took very good care of it. I hope you will junk it so that no one gets hurt. We have reported about the car to several agencys. We were told by Hyundai employees that the $400.00 is to clean and prepare the car to be sold at a auction. When we returned the car the car was cleaned inside, wash and waxed outside a total detailed. We should not have to pay for the $400.00.
The car was perfect inside and out. It even had gas in it.

Read full review of Hyundai
Hide full review
ComplaintsBoard
B
3:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hyundai customer service

I have to write here because I have never dealt with such unprofessional people in my entire life. In today's world with competition so steep it is hard to believe business people like this still exist!
Salespeople are pushy and only care about making a sale. The one I dealt with had zero knowledge about the product he was selling and could not explain the difference between the many levels of each model.
The Finance Manager provided the financial information on a post-it note, it consisted of the amount of monthly payment and the downpayment amount, when I asked for other information like the terms he became insulted.
When I pushed for answers why a $23, 000 car would cost me $32, 000 he became irate and told me it was simple math and If I did not understand it I was either stupid or drunk.

Needless to say, I am educated to know to never go back there and do business, I would like to save anyone the grief and humiliation I had to endure!

Read full review of Hyundai and 1 comment
Hide full review
1 comment
Add a comment
M
M
Ms Glover
, US
Oct 24, 2019 9:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am currently dealing with an issue with my 2018 Hyundai Sonata Sport vehicle. First of all, it's been in the shop for the engine light coming on REPEATEDLY 5 or 6 times in the past few months. This last time, Hyundai said they don't know when I will get my vehicle back. As of today, I am driving a rental car (they are paying for) because a loaner vehicle I had (2019 Sonata) had a problem that I kept going back to Hyundai for (check engine light). I asked them to put me in a vehicle other than a Hyundai until I get mine back...IF I GET IT BACK. That was after they put me in an Elantra with the tire pressure light on.

A couple of weeks ago, I got corporate involved. Originally they offered me two car payments for all of my trouble (phone call) but then I received a letter that was quite confusing about what they were asking me to do (settlement). Not being a lawyer, I went off with a letter of my own because settlement sounded like they were trying to get me to relieve them of responsibilities for 2 car payments. Melissa kept telling me that the letter was standard and nothing can be changed on it. How can you send a standard letter when there are so many different situations. After talking to a couple of people, including my local Hyundai dealer, I decided that the least they could do was that since this was the SECOND on-going issue I had with my relatively new vehicle (1st was steering wheel rubbing with large sound that took 3 or 4 trips for it to get better...not go away). So, I guess because I had a rant in my letter (never cursing, calling names, or anything...just frustration) they stopped responding to me as regularly as they were initially. I retrieved my statement, told them I better understood after someone explained, and sent the signed form in for the 2 payments, but now I get nothing on that conversation. Yet, they STILL HAVE MY CAR!

This is my 3rd Hyundai in 9 years, as I really LOVED Hyundais and the service received at my local dealer in Warner Robins, GA. So many other vehicles I could have gotten, but I WAS loyal to the brand. So now, in a couple of days, I've only heard that a new person is working my case and that someone will get back to me regarding Hyundai Motor America purchasing my vehicle back under under Georgia Lemon Law. I messaged Christopher back immediately and have gotten no response regarding me being reimbursed in the meantime. Again...I STILL DO NOT HAVE THE VEHICLE that I pay over $450 per month for.

NO...don't get me a loaner with the same darn problem my vehicle has! Don't give me an Elantra when I'm paying for a Sonata! Don't ignore me as a loyal consumer to Hyundai because I expressed my frustration for losing lots and lots of money every time I take my car to the dealer to be fixed! Either fix my car or buy it...immediately. Already this month, Hyundai has had my vehicle more days that I have! Be professional and own your responsibility of selling a sub-standard product. It's man-made, so stuff happens. I would have been far more interested in possibly purchasing another Hyundai, as I am not an unreasonable person with unreasonable expectations - I want what I pay for! My next car was going to be the Genesis, but NOT!

ComplaintsBoard
M
12:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hyundai 2011 hyundai sonata

My wife and I have a 2011 Hyundai sonata in which the motor went out. It ended up being a recall. We got a replacement motor. Ever since the motor replacement we have experienced issues with our steering. Never being a problem before, i decided to to back to the dealership( Graham's auto mall, Mansfield oh). A service rep told me there is no way they caused the problem when exchanging the motor. I said even still it is a recall itself (steering shaft 097 recall) they still refused to fix it and telling me it is not their responsibility. I am going to pursue my complaint until it gets fixed. I have filed a complaint with the NHTSA prior to this complaint.

Read full review of Hyundai
Hide full review
ComplaintsBoard
M
1:47 pm EDT

Hyundai 2019 santa fe ultimate awd

I bought this brand new SUV in Sep 2018 from Sussman Hyundai in Abington, PA . Apart from all the good stuff, one thing that keeps annoying everytime is driver side window noise. As soon the car reaches on or above 30mph, wind noise starts coming and really gets irritating. It is fairly noticeable. The same does not happen on front passenger side.

I reported this to dealer the very next day after my purchase. Dealer themselves verified it & said the problem is somewhere around driver side mirror and window & would reach out Hyundai engineers.

Its been over a month and a half & i have got no update from dealer. This is a brand new car and top of line edition from Hyundai. I expect Hyundai engineers to work with dealer to find out the fix as soon as possible.

Read full review of Hyundai
Hide full review
ComplaintsBoard
A
9:54 am EDT

Hyundai new lease on vehicle

this is my fourth Hyundai leased vehicle

when turning in my Elantra, I asked and was told that there will be and is not any additional money owed

I did receive a bill for 341.41 from Hyundai finance.
Hyundai finance told me that the Eleantra was sold at auction and the dealer Millenium Hyundai Hempstead NY, paid a prtion on the value

AND IT MY RESPONSIBILITY TO PAY THE ADDITIONAL COST OF THE VEHICLE
THIS IS ABSURD!

THE 341.41 IS EVEN MORE THAT WHAT I PAID ON A MONTHLY PAYMENT

SHAME ON YOU HYUNDAI, CAR SALESMEN ARE THE WORST, THEY HAUNT YOU TO SIGN WITHOUT DISCLOSING ALL THE DETAILS!

THIS WILL BE MY LAST HYUNDAI, YOU HAVE LOST A LOYAL CUSTOMER

Read full review of Hyundai
Hide full review
ComplaintsBoard
M
8:55 am EDT

Hyundai lots of issue in new bought hyundai i10.

there is several issue/complaint regarding the new bought Hyundai I10 since i drive my new car two month ago (August 2018).
below is the problems regarding the new car.
1. uneven paint surface on the bonnet. (solved)
2. malfunctin air cond. (partially solve)
3. dented and very rough rubber on top of the car (solved)
4. scratches in the drawer (pending)
5. yellowish dot on some of the places in the interior car roof (pending)
6. damaged wiper (one side change, one side still damage)
after this all issues, felt like i am purchasing an old car rather than a brandly new car.
initially, besides expecting for a new car, i am also expecting for a professinal service from Hyundai, unfortunately the car and the service both make me felt really disappointed.

i provide you with the vehicle identification number for tracking and reference : PL82P51KRF1302315
engine number: G4LAEM250026

customer contact number: [protected]
customer email address: [protected]@hotmail.com

Read full review of Hyundai
Hide full review
ComplaintsBoard
C
9:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hyundai my car is a lemon and afraid it will blow up

2015 Hyundai Eleantra SE is a LEMON!

We have had problems with this car for years now. It is one thing after another. We had the car in for several issues
with the car. Two of the issues the dealership could not even fix the problem. I made a list of all the issues that we are
having with the car.

On 11/15/2016 with 12185 miles on the car, we had to replace the battery on the car.

On 05/22/2017 with 15516 miles on the car, we had to replace (2) tires on the car because the tires were bald.

On 11/03/2017 with 18268 on the car, we had to replace the other (2) tires on the car because the tires were bald. We had problem
with the car stalling. The dealership could not find anything wrong with the car.

On 01/18/2018 with 20747 miles on the car. We had a problem with a sound when the car starts. When the car starts it sounds like metal
clinking. It does not matter if the car is cold in the morning or anytime of the day. When I start the car, it makes this sound.
I had to tape the sound so the service advisor could hear the sound. The tech could not hear it.

02/08/2018 with 20749 miles on the car. We still had the problem with a sound when the car started. When the car starts it sounds like metal clinking.
The dealership kept the car overnight. The next day the tech did hear the sound. They tested the alternator and it was bad. They had to replace the alternator
on the car. Even after the dealership replaced the alternator I still had the same sound as before. The replacement of the alternator did not stop the souund.

03/20/2018 with 20802 miles on the car. We are still having the same sound when the car is started. It does not matter what time of the day the car is started,
the same sound happens. It sounds like a metal clinking. I had a tape of the sound, the tech did not hear a thing.

We are still having the same issue with the sound when the car starts. I am scared to start the car because the dealership can not
find out what is wrong with it. I am scared it might blow up when the car starts because of this issue. I had taped this twice
but the dealership will not fix this issue because the tech could not hear the sound. Something is seriously wrong with the car or the dealership is lying.
It should not be making this metal clinking noise when I start the car. I had several people hear this noise but not the dealership.

We had this one issue with the car since 2016. I have told them about the issue but they never did anything about it or even looked into it,
just looked at me like I am nuts. The issue is this. When I fill the car up with gas the (Range for the miles to
go on the car) it does not stay the same thing each time. One time it will be 301, 304, 299, 289, or 275. Something is wrong
with the Range Miles to go. Just the other day, I put gas in the car. I started the car, the Range started at 279, then dropped to 256 before I even left the
gas Station. The Range keeps dropping while I am driving. In 1 mile I go, it drops 4 miles or more. I am not in heavy traffic or stop and go driving. I am not
speeding or have anything heavy in the car. I do not even know why this issue happens. When I first had this problem, I had to get a new battery. I had the
dealership check the battery. The battery was fine. This is happening all the time with the Range issue.

Now, as you read this we had to replace 4 tires, 1 battery, 1 alternator. Still have problem with the metal clinking sound
when I start the car and the gas range. I am so afraid when I start the car because of this issue the car will catch on
fire or blow up with my mom or myself inside. Since they can not find a thing wrong with the car. This car is a true lemon.

Read full review of Hyundai
Hide full review
ComplaintsBoard
S
8:01 am EDT

Hyundai service center

I have had my car in the Hyundai shop in Elizabeth city 4 times now.. I am keep being told there is no problem however once I get back home the next day I am experiencing the same thing. I have left the car there over night 2 times now since the problem only occurs 1st start up in am and only last a minute or 2.. however when the car is 1st started it smells like vinager I understand if they can't see a problem It can't be fixed however there has 2 be something that can be done. I have explained 2 rhem several times it's only the 1st start up and only last a minute or 2 I dropped the car off last night again the service rep just told me she drove the car to the back to the shop well hello no wonder the machecics don't smell it.. it only last a minute or 2 at the start up... it's gone in sure time they get in the back..

Read full review of Hyundai
Hide full review
ComplaintsBoard
S
11:50 pm EDT

Hyundai mitchell hyundai in enterprise alabama

I searched for 2 days at this dealership and found the Santa Fe len plus - I needed a co-signer because my credit score was low- I have been disabled for 2 years and have had some medical bills that was turned over to collection services- I had 2000 dollars for a down payment and 2 co-signers willing to help me. I signed the paperwork on 10/15/2018. The next day I get a call asking how I liked my new Santa Fe - 10 minutes later the dealership called me telling me I had to bring the car back because co-signer #1 had a present chapter 13 which he was paying on time ever month- his credit rating was 770 ish and the chapter 13 was not on credit report- the other co- signer bought all of her vehicles with cash - she is a very wealthy person- I was treated like a common criminal when I took my beautiful Santa Fe back- no one would even looked at me- I'm expecting a large settlement in December and I'm so heart broken over the way I was treated I'm not sure I will purchase a Santa Fe- I certainly don't want to go back to that place- my second co signer credit score was over 700 but had no recent credit so they refused her- I cried for 2 days over this- I had even signed the paperwork! I figured your corporation needed to know how this dealership treated me- and maybe this will not happen to anybody else. Thank you for your time.

Read full review of Hyundai
Hide full review
ComplaintsBoard
J
1:19 pm EDT

Hyundai 2013 hyundai sonata engine

I am the proud owner of 2 Hyundai vehicles. My first, a 2013 Elantra, has been an absolute gem. I liked it so much I bought another Hyundai - this time a 2013 Sonata. I bought this car for my daughter who is away at college. I wanted her to have a reliable vehicle. The other night, while driving late in the evening on a busy road, the engine started to smoke and then completely shut down. I was told today that the car needs a new engine. My complaint is that there was zero warning from the electronics of the car - no "check engine" or "oil" lights ever came on, and the oil had completely burned up. There were no leaks at all when checked. I am now forced to pay over $5, 000 for a complete engine replacement. I do not think this should happen especially since there was no alert that anything was wrong with the vehicle. I am thankful my daughter was not hurt. I would appreciate anything Hyundai can do or offer to make this right.

Thank you,
John M. Ruffini
1915 Lakemont Avenue
Unit 335
Orlando, FL 32814
410.829.8231

Read full review of Hyundai and 1 comment
Hide full review
1 comment
Add a comment
A
A
Anne Fischer
, US
Nov 21, 2018 2:32 am EST

Dear John Ruffini,
The 2013 sonata was recalled because the engine died on 500, 000 cars. Contact Hyundai to get a reimbursement for new engine.

Hyundai In-depth Review

Overall Rating: Hyundai is a reputable car manufacturer that consistently delivers high-quality vehicles with innovative technology and safety features. With a strong dealership network and competitive pricing, Hyundai offers a great value for customers.

Product Range: Hyundai offers a diverse range of vehicles to cater to different needs and preferences. From compact cars like the Hyundai Accent to SUVs like the Hyundai Tucson and luxury sedans like the Hyundai Genesis, there is a Hyundai model for every type of driver.

Quality of Vehicles: Hyundai vehicles are known for their excellent build quality and attention to detail. The materials used in the interior are of high quality, and the exterior design is sleek and modern. Hyundai vehicles are built to last and provide a comfortable and enjoyable driving experience.

Customer Service: Hyundai has a strong commitment to customer satisfaction. Their customer service team is responsive and helpful, addressing any concerns or issues promptly. Hyundai dealerships provide a welcoming and professional environment, ensuring a positive experience for customers.

Pricing and Value: Hyundai offers competitive pricing across their vehicle lineup, providing great value for customers. The features and technology offered in Hyundai vehicles are often comparable to higher-priced competitors, making them an excellent choice for budget-conscious buyers.

Reliability and Durability: Hyundai vehicles are known for their reliability and durability. With regular maintenance and care, Hyundai vehicles can last for many years without major issues. This reliability gives customers peace of mind and confidence in their purchase.

Technology and Innovation: Hyundai is at the forefront of automotive technology and innovation. Their vehicles are equipped with advanced features such as touchscreen infotainment systems, smartphone integration, and driver-assistance technologies. Hyundai continues to push the boundaries of technology to enhance the driving experience.

Safety Features: Hyundai prioritizes safety in their vehicles, equipping them with a wide range of safety features. From advanced driver-assistance systems like lane-keeping assist and blind-spot monitoring to standard safety features like airbags and anti-lock brakes, Hyundai vehicles provide a safe and secure driving experience.

Fuel Efficiency: Hyundai vehicles are known for their fuel efficiency, with many models offering impressive MPG ratings. Whether you're looking for a compact car or an SUV, Hyundai offers options that prioritize fuel efficiency without compromising performance.

Environmental Friendliness: Hyundai is committed to reducing its environmental impact. They offer hybrid and electric vehicle options, such as the Hyundai Ioniq and Hyundai Kona Electric, which produce zero emissions. Hyundai also focuses on eco-friendly manufacturing processes and materials.

Dealership Network: Hyundai has a widespread dealership network, making it convenient for customers to find a dealership near them. The dealerships are well-maintained and staffed with knowledgeable professionals who are dedicated to providing excellent customer service.

Financing Options: Hyundai offers a variety of financing options to make purchasing a vehicle more accessible. They have partnerships with reputable financial institutions, providing competitive interest rates and flexible payment plans. Hyundai's financing options cater to different budgets and credit profiles.

Warranty and Maintenance: Hyundai offers an industry-leading warranty on their vehicles, providing customers with peace of mind. The warranty covers various components and can be extended for additional years. Hyundai also offers affordable maintenance plans to keep your vehicle in top condition.

User Experience (Website and Mobile App): Hyundai's website and mobile app provide a user-friendly experience. The website is well-designed and easy to navigate, allowing users to explore different models, compare features, and schedule test drives. The mobile app offers convenient access to vehicle information, service reminders, and roadside assistance.

Brand Reputation: Hyundai has built a strong brand reputation over the years. They are known for producing reliable, high-quality vehicles that offer excellent value for money. Hyundai's commitment to innovation, safety, and customer satisfaction has earned them a loyal customer base.

Comparison with Competitors: When compared to competitors, Hyundai stands out for its combination of quality, affordability, and advanced features. Hyundai vehicles often offer similar or better features than competitors at a more competitive price point. The reliability and fuel efficiency of Hyundai vehicles also give them an edge over their rivals.

Recommendations and Conclusion: Overall, Hyundai is a top choice for car buyers looking for a reliable, high-quality vehicle with advanced features and a competitive price. With a strong dealership network, excellent customer service, and a commitment to innovation and safety, Hyundai offers a great value for customers. Whether you're in the market for a compact car, SUV, or luxury sedan, Hyundai has a model that will meet your needs and exceed your expectations.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Hyundai contacts

Phone numbers

8800 333 7167 +82 23 901 114 More phone numbers

Website

www.hyundai.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hyundai?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hyundai Customer Service. Initial Hyundai complaints should be directed to their team directly. You can find contact details for Hyundai above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hyundai. Discuss the issues you have had with Hyundai and work with their customer service team to find a resolution.