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Hyatt Airport Hotel / fraud and scam

1 United States Review updated:
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I recently stayed at the Hyatt Airport hotel in Orlando, FL. A few days after getting home the charges went through. The bill was $812.52 and should have been $715.52. After contacting the hotel, I was told I had 3 cars in valet (how?). The hotel refunded me for one of the cars $48. I called customer service and corporate offices and was told I would have to dispute the charges on my card as they were not going to refund the extra valet charges. The customer service agent Jason told me I was not telling the truth that the hotel had proof of the extra cars in valet. Corporate offices said whatever the hotel says is what goes. I would recommend finding other accommodations if going to Orlando. The hotel and staff were nice and friendly however it has been a headache after leaving. Is this really how a business is operated? It makes it worse when no one can assist you with the problem.

Va
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Comments

  • Ja
      23rd of Oct, 2008
    0 Votes

    I don't have a complaint!I would like to sign up to be a mystery shopper, I figure complaint dept would be the place to find out to go from here!If you could please direct me the right department I would be very grateful.Thanks, Jacqueline Hernandez here in Va.Have a great day.Jacqueline

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