Huntington Bank
Reviews and Complaints

Huntington Bank periodically has an offer to get $150 by opening an asterisk-free checking account. I decided to take advantage of their offer, and started the application process on-line. After entering all my personal information, I could not go any further...it said I had to go into a branch office to verify my ID. This was on a Saturday, and the branch offices were closed until Tuesday, and the promo expired on Sunday. I went in to a branch office on Tuesday, showed my ID, and said I needed to finish my application. I was told by the banker that the $150 promo had expired, even though I started the application before it expired, basically too bad, so I left. I went home and on Huntington's website, they showed a new $150 promo, so I started to apply on-line for that one, then I received the same message I received before, have to show ID. So I went to a branch to finish opening; the banker had no idea what that promo was, he had to bring it up on his computer after I told him it's in the front page of their website, and was told that the offer applies only if you open on-line; explained I started to apply but it wouldn't let me finish. The banker then called customer service and explained the situation; after being transferred and on hold numerous times, he handed the phone to me, and the person took my application over the phone and assured me I would get the $150, he just had to find the promo code. So I finished applying, was put on hold while he looked for the code; he couldn't find it, he told me he would call me back tomorrow while he researched this. I'm still waiting for his call 2 days later; I'm going to close this account if I don't get this promo, I've wasted 2 hours of my life trying to get this promo that they advertise, and not going to waste any more time.
In short, Huntington offer a $150 promo, but makes it nearly impossible to actually collect it, due to their own internal incompetence.

My name is Todd baker, I opened a home equity loan with Huntington bank in 2005. It's been ok up until last month, In the last 7 years I have never paid any fee on this loan. However last mounts I was charged a $96.00 Annual fee? After calling the customer service line, I was told that they only can go back to 2011. According to Huntington no annual fee was charged both in 2011 or 2012, when I told them I have never paid an annual fee since opening the account in 2005, I was told that this maybe a bank oversight. What? You say you have a $96.00 annual fee, but have made on oversight for 7 years? Not sure I'm buying that! What a scam!

10 years ago I opened up a line of credit with Huntington bank that was actually attached to my home in Michigan, I used the money to go to school, which was 15K. I continued to go to school and would pay off and use the line as needed. In 2011 I was in a car crash which caused me to rack up over 30K in medical bills. Obviously that had some impact on my debt to income ratio. So now, I get this letter from a Mr. Kirkland in Ohio telling me that I need to re-apply for my loan as it has been 10 years and the revolving line is coming due, (which I didn't know they could mature). So with the banking industry tightening their lending criteria, I apply for the loan, now they deny my loan and tell me that my loan is being referred to the home savers program. It is interesting to me that these big banks can just decide to take away a revolving line of credit especially since it is secured with Real Estate. I am not one to normally complain and post, but this is absolute BS. When I emailed Kirkland about my home and how upset I was, do you think I received any reply back, of course not. I was simply a number for him and way to probably make some type of commission but since I no longer qualified I guess I was no longer important to them. This is all fine and dandy, once my lawsuit settles in the next year, I SWEAR TO GOD, NOT ONE SINGLE PENNY WILL BE DEPOSITED INTO ANY HUNTINGTON BANK, I WILL ALSO TELL EVERYONE ABOUT MY EXPERIENCE AND WILL RECOMMED DUE TO BAD BUSINESS PRACTICES THAT PEOPLE NOT PURCHASE THEIR STOCK. I have never been treated so poorly in my life by a place of business.

I opened a checking and saving account on Nov 3, 2012. I made $25 initial deposit and set up an automatic direct deposit to the new account. But I didn't see $200 cash bonus in my account yet. I sent an email and the following is the reply:

Dear ***,

Welcome to the Huntington Online Banking Message Center.

I would be happy to help further with your inquiry. When your checking account was opened, a promotional code was applied. This code provided a $200 bonus under the following conditions: a new Huntington Plus Checking Account type with a $25 initial deposit and either 5 debit card purchases or a direct deposit of at least $50 within 60 days.

The type of checking account that you opened in November was our Asterisk-Free Checking. I apologize for the inconvenience but you will not be able to receive the bonus because the incorrect type of checking was opened.

I just brought a coupon to the bank and a banker helped me to open an account. How do I know the checking account is Asterisk-Free Checking or not? I called bank three time and left a voice message three times and nobody called me back. I went to the bank where I opened account and I was told I have to wait 25 to 30 minutes. I was asked to leave my phone number and some one will call me back. But nobody called.

I called bank again and a lady said I direct deposited to my saving account. She will check if I can get $200 bonus and will call me back. But I never got any call.

I hope someone here can help!

Applied for a mortgage loan. Loan originator was not responsive to questions and did not provide any help with the purchase transaction. It came to the point my realtor even commented that this LO was not getting it. Seeing that this was heading towards disaster I cancelled the loan prior to any other expense other than the credit report. No appraisal was ordered. The application fee was $500. Huntington kept the funds and did not refund anything and won't. After asking them why they feel they should keep money they did not earn or provide services for, the reply was useless.
I am in the industry myself and know they never cancelled my loan like I requested since they have never sent HMDA papers which would be required since I had all of the elements of an application including a purchase contract and property address.
This is an excellent example of how Banks continue to rob, steal and not follow the regulations in place. Since they are so big they think that they are beyond any affects of audits since its a numbers game. They violate lending laws and their is no civil recourse for consumers. Fines and pointed fingers do not scare financial institutions because the have coffers full of money taken from others they did not earn to pay the fines and to hire attorneys.

i been using them after my girlfriends put in check in atm then later over the month i do not have any money to pay back to bank but guess what overcharged fees for 24hr a days for 7 dollars per day i not like this bank they are BIGGEST RIPS OFF ! i am going to move a new bank very soon DO NOT GET THIS BANK! THEY ARE HUGE RIPS OFF SERVICE AND NEED GET RID OF 24HRS OVERCHARGED FEES OUT!
they need to fixed or pull overcharge 24hrs per day out i am sue to this bank

On July 31st I get a flyer in the mail "open up an asterick free checking account and get $200 free bonus .(with stipulations) I had chase at the time but thought this was a great deal the flyer stated you have to set up "an automatic direct deposit of $1000.00 with in 60 days so I go online and apply for the offer and enter the promo code I get a pop up message saying I needed to call the bank to finish the account setup so I did . While on the phone I ask "does it mean 1 auto direct deposit of $1000.00 with in 60 days or does it mean auto direct deposit of $1000 with multiple deposits adding up to the $1000.00 with in 60 days " she says as long as you have direct deposited a total of $1000.00 within 60 days you will be good to go I said Great Because if it would have been 1 single direct deposit I would not be doing this today because I'm paid weekly and don't make that much lol so fast forward to sept 20 2012 my final direct deposit goes in my account where I finally hit $1000 I call about the bonus. GUESS WHAT. I'm not eligible it has to be 1 direct deposit of $1000 so I explained that I asked this on the phone and even said after the fact I get paid weekly and wouldn't be doing this if it had to be 1 deposit they say they will pull the call and listen to it 5 days go by and I get a call that they talked to so and so and she says she didn't say anything to me of that nature (lie) I kept my calm and asked them if they listened to the call the had the date and the time frame they say "we couldn't find the call" (gut feeling lie) she goes on to say so and so didn't open the account and it wouldn't matter if she said that or not I had already opened it 2 minutes prior ! I was ballistic ! So I say I'm closing the account and calling the better business bureau and filing a complaint and she might want to arrange not to find this call too I was misled and lied too I read the flyer and I like I'm sure a lot of people when your not sure about something you ask QUESTIONS and expect the truth. She knew I wasn't going to be able to meet the requirements for 1 single deposit because I said it to her that was the time to say it is 1 direct deposit ! sorry if its all mushed together the more I typed the more angry I got lol

Because of our excellent credit scores, my husband and I were asked by our local Huntington bank branch if we were interested in refinancing our home. Keep in mind, the mortgage loan officer approached us on the subject. Because we could get a better rate we decided to fill out the paperwork. Once she found out that our current mortgage was not backed by Fannie Mae or Freddie Mac she seemed less interested and it took her over a month an a half just to get back to us after giving her all our initial financial information. Then, in our next meeting she took $350.00 up front from us for an appraisal. The company...Blouw Appraisals in Jenison, MI was assigned to do our appraisal. We live in the country on 10 acres, have a barn and horse/cattle fencing and approximately 1100 sq ft 3 bedroom stick built house with oak siding and wood flooring. All mechanicals are newer and everything is working. A guy comes out to our farm in a suit and tie, driving an expensive BMW. He spends approximately 15 minutes walking around. Our appraisal comes back at $46, 000. Now...I understand that some homes are underwater, but we were compared with foreclosed, vacant doublewides, a house that had a gaping hole in the roof, mold, wood rot, had septic problems, had three dogs locked inside during the day, and had been foreclosed on and vacant for over two years! I knew all this because the house was right next door to ours. My husband and I had asked the realtor about buying it and she said it was selling for vacant land value because the house needed a bulldozer! He also compared us to a one bedroom house seven miles from us that I found still listed and active on realtor.com. I spoke with the listing agent and he said he had no records of it having been sold in the past year. Why would you comp our 3 bedroom house with a one bedroom house over 7 miles away that according to the realtor, hasn't even sold yet and is listed for $58, 500? Why didn't he comp us with the 10 acres and house that Schultz Realty just sold in this area for $125, 000 with a comparable sized house? Or the house Shultz Realty sold on 5 acres for $130, 000.
Anyway, the moral of this story is...don't hand over $350.00 to Huntington Bank unless you ask which appraisal company they are going to use. If they are using Blouw Appraisers in Jenison...run far and fast.

Today 9-1-12 I went to Huntington Bank in Nitro West Virginia to deposit an money order and to get one in return for my rent. After the hassle I received over the blank money order it was finally processed. But the clerk was still a little unsure so she took the amount from my checking and told me the balance will be replaced after the money order cleared. After I explained to her that a money order is of cash value, she then revered it, and placed the money owed back into my account. Still I was unsure of her actions, I proceeded to the ATM to check my account balance. All moneys had been replaced, ten minutes later I had notice my ATM card had been left in the ATM so I went back to the bank at which to find out they where closed. A gentleman came to the door where I told him I had left my ATM card in the ATM he told me it was nothing he could do for me until Tuesday because Monday was a holiday and then slammed the door in my face. He did not try to help me in any way, didn't even try to give me a number to call, or anything. I felt hurt more then angry, I set in that parking lot and cryed, several employees walked passed me and didn't even try to to help me or show any concern at all. I do not want to believe that the reason for this was because the WVU game was on and the employees felt that they had better things to do, then to help me. I just don't understand what they can do for me Tuesday morning that he couldn't do for me today. Customer service is horrible at this particular branch, the one in Southridge is Friendly and Very professional. maybe the management team in Southridge needs to show the management team in Nitro how to conduct business in a profession manor.

Huntington Bank is the mortgage lender for one of our properties. For the past five months, I have been receiving letters from Huntington Bank that our flood insurance policy does not meet the minimum requirements by law. However, the documents were incorrectly read by the reviewer an in fact the policy of $250, 000, 000 is over 150% of what is required by law. I have been calling the number provided for almost 5 months now, trying to get this issue resolved. I have been told repeatedly that someone will have to call me back as the call center cannot review my case, however I have received 0 return phone calls to date. At one point, I was told that the issue was resolved, and the charges to my account would be refunded and I would receive a letter in the mail within 10 business days. The letter never arrived. In the meantime my account has been charged over $8, 000 and that number continues to grow each day. Since I am unable to speak to anyone at Huntington that can speak to me specifically about my insurance policy, the issue still remains unresolved and I am left with few options other than to resort to legal action. I feel that I am being harassed by Huntington and excessively charged by Huntington for their mistake. In addition, I am pregnant with twins and this ordeal has caused undue stress on my babies and myself. I hope that this issue can be resolved soon before any additional damage is done.

I have a PO Box for my mailing address to ensure my mail is secure while I am traveling for work. Recently I have been having problems with potential "fraud" on the account. And durring one of the many sessions to become "verified" a so called supervisor noticed that there was no physical address on file for my account. She added the address. Now it seems that despite my PO Box being the address associated with my debit card and all other accounts, my physical address is actually my "contact information" (even though USPS won't deliver mail to this address, same reason it took over two weeks to get my debit card-Huntington kept sending it to my physical and it got returned). So now whenever I make a purchase that requires me to enter my Zip I have to make sure I enter the one for my physical address otherwise it will get declined. Same thing happens for online orders etc. My billing/mailing address is my PO Box, not my physical. GET IT RIGHT HUNTINGTON! Needless to say I am waiting for an account with another bank to finalize and I will be pulling all of my money out of Huntington. The call center reps, supervisors, and managers are all useless even up to their complaints department who apparently work directly for the CEO. Not only do their systems need update, but so do their training procedures. I know more about Huntington's computer systems than any customer should have to know.

My son worked in Columbus and did auto deposit from his employer for 18 months into his checking/debit account. He quit his job and moved back home to attend college, and Huntington started deducting $15 per month because he was no longer having an auto deposit. This went on for 4 months before he realized he was getting a fee for something. He had quit using his debit card all together. In all, Huntington withdrew all his money from his account, continued to deduct the $15 per month bringing him deeper in the hole, he had to pay $70 in fees. I (his Mom) went with him to the bank to figure this out. I asked them why they did not call him until today (Dec 27). I asked my son if he had any idea he would be charged $15 per month for not having auto deposit on his debit card...NO. I told the lady this was not right, and WHY DIDN"T SOMEONE CALL UNTIL DEC 27? I told my son to close account, sever all tied with Huntington. The lady said he had to pay all the fees before he could close the account and that the fees would keep adding up daily until paid. Then I told him "You are not the first to be screwed by them nor will you be the last". This is very bad customer service business practice. I wish I knew the right people to contact because this is just wrong.

On 11/11/2011 was veterans day. I had some overdrafts on my checking account and because of the holiday I couldn't take care of the overdraft on 11/12/2011 the banks were closed because of the holiday. I called the bank 24 hr help line and asked them if I made a deposit by 11/14/2011 which is the next business day if the everything would be ok, they assured me that everything would be fine. I had an American Express payment that posted on 11/14/2011 and as a result the money that I deposited on Friday didn't post until Monday so my account was not a negative $100.00 I called the bank once again and to make sure that I would be ok and they told me at 6:00 pm in the evening that if I made another $100 deposit I would be ok, I don't know what banks are open that late at night and even if I had made the deposit it wouldn't have posted till the next business day anyway. All said and done I was charged a $150.00 overdraft fee despite my efforts to bring it current in the 24 hr time frame because of a holiday! It was veterans day and my husband is a 38yr veteran! We got penalized because of a holiday even after being reassured that we wouldn't! Their 24 grace only applies on regular business days, don't get caught in the holiday promises from Huntington, because you will be penalized!

I screwed up! Overdrew checking, I am human. Too bad the bank policy is to charge 37.50 per item daily until the account is in the black. They charge this amount peritem for three days, then I had a 7 dollar charde.

What the hell!

Thanks for hittin us little peons when we r down. What makes you think I have that much money to pay the fees plus my bills?

How much did the ceo and friends receive in bonuses this past year?

By the way, never had this problem with overdraft in the 30 plus years I have been banking with you! So much for takung care of your loyal customers.

Think about the asterik I want to add below!

I am transgendered, and Huntington Bank refused to phone verify me because my voice sounded like the gender opposite their records, even though I had given them all of my account and identifying information correctly. Instead I had to mail my information into their corporate office (with even less identifying information attached).

I opened a new checking account last May at Huntington Bank. I have liked the account and never had any fees, problems, or issues.

I have heard about the new legislation where consumers now have to "opt-in" for "overdraft protection" for transactions on their ATM/debit card. I didn’t really know what that meant. I just always figured if you didn’t have the money in your checking account, the transaction would just be declined. Made sense to me. Well I was called last week asking if I wanted to “opt-in” to the overdraft protection which means that I won’t have those “embarrassing situations” when a charge is declined due to no available funds and the “bank is there to protect me” and I have “24 hours to put the money back into my account” to cover any negative balance and I will “never be assessed a fee.”

Well here is what happened. I rarely use this card/checking account but set it up last May because they sent me one of those free $100 offers if I signed up for a new checking account and put money in it every month by direct deposit. So I put in $100 a month and don’t really use this account much.

Last Friday I had a balance in the account of $45.55. Over the weekend I made a few purchases:

$10.00 – entrance fee (for 2) to a bar/club – balance now = $35.55
$7.80 – late night Taco Bell (bad, I know) – balance now = $27.75
$8.59 – gas station, don’t remember what – balance now = $19.16

Now here is where it gets interesting. I went to the drive-thru for beer (yes, we have drive-thrus for beer in Ohio) at Macadoo’s, where I have been going for well over 8 years now for beer. The beer after tax was $6.59. She ran my card and came to me with the little clip board to sign and the receipt showed $65.90. She obviously mis-keyed the transaction amount and added a zero at the end. Now in the old world, this would have just been declined, she would have noticed and then ran it for the correct amount, which would have been approved and brought my balance down to $12.57. But because I now have this amazing protection from the bank, it ran through and made my account negative (pending transactions only, nothing has posted to my account yet – it’s the weekend). I noticed the amount was wrong on the receipt and I told her so she cancelled the transaction and printed me a receipt for the right amount, $6.59.

On Monday I still showed an account balance of $45.55. However I had 5 pending transactions:

Bar/club - $10.00
Taco Bell - $7.80
Speedway - $8.59
Macadoo’s - $65.90
Macadoo’s - $6.59

So on Monday night/Tuesday evening, even though only the four legitimate transactions were presented for payment, they still deducted that $65.90 from my available balance, which I guess is now what they are using to determine if you overdrew your account.

So they took the largest amount first (even though it was a cancelled transaction, I never signed for it, Macadoo’s never presented the amount for payment) and deducted it from my account. So my balance now equals ($45.55 - $65.90 = -$20.35)

So then they charge me $37.50 each for the other 4 transactions totaling $150.00 saying my account was overdrawn when the 4 items were presented for payment, even though ONLY the 4 legitimate charges were – the $65.90 was NOT. They assess these fees on 2/15/11, however if you look at my account ending on 2/14/11 (actual balance – ignoring that pending/incorrect transaction), it shows they paid all 4 VALID transactions and my true/real/posted account balance never went negative. It did not go negative until after they posted the $150 in fees on 2/15/11.

So my question is this… how can a bank say you overdrew your account on a transaction that will never be presented for payment, was never presented for payment, was cancelled by the merchant, and never posted to my account?

Had I never opted in to the “overdraft protection” they would not have allowed my balance to go negative when she accidentally overcharged me and I wouldn’t have been charged $150 on 4 charges totaling around $30. The transaction would have been declined and the merchant would have noticed – keyed in the right amount – end of story.

The overdraft protection is a scam. It is just a way for the banks to now be able to legally assess you fees. Think about this if you are thinking about opting into this service. It is just a way for banks to make money by bypassing the law Obama signed in July, 2010 to protect consumers from this very thing. By now “opting-in” you are really just allowing banks to manipulate your account as best they can to get more money out of you in outrageous fees.

Oh, and about getting those fees back (the erroneous $65.90 did drop off my account and was never presented for payment), the bank is telling me that it is the merchant’s fault and I have to take it up with them. I doubt Macadoo’s is going to give me $150 for an honest mistake/transaction that she did cancel on their credit card machine and they never presented to the bank for payment. It just still (to the bank’s benefit) sat on my account as a pending charge that they used to deduct from my available balance even thought it was never a valid charge so they could say I overdrew my account – which I never did.

Please pass this on so others are aware of what the banks are up to….

Todd Eckstein
Battelle Memorial Institute
Information Management
505 King Avenue
Columbus, Ohio 43201
[protected]@battelle.org
[protected] ph / [protected] fax

Confidentiality Notice
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and/or otherwise exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, any disclosure, dissemination, distribution, copying or other use of this communication or its substance is prohibited. If you have received this communication in error, please return to the sender and delete from your computer system.

I received a crank call from someone who had my social security number and my checking account number. I consulted our local police and the Attorney General's office and they advised me to close my account immediately. I went to my local Huntington branch, explained the situation, closed the account and opened a new one. NOT SO FAST. First, they NEVER closed the account, Then the new account had a diiferent number on the account from the checks that were issued. I discovered this when a merchant verified that I had money in my account--otherwise, ALL the checks I would have written off this account would have bounced. Now I found that I'm being charged overdraft fees on my original account because THEY NEVER CLOSED IT! I went in the day I discovered this and asked them to close the account. They said the manger would handle it and call me later in the day. She never did. I called customer service and they said they would have the manager call me. Again, no call. I finally (9 days later) got the account closed, but they were suppoed to refund all fees. Didn't happen. When I called customer service (again) I was told the manager was handling this. Yeah, right. It's been two days and she hasn't picked up the phone. I closed this account to prevent theft, and so far the only one ripping me off is the bank!

May 19th I had $67.05 in my Student Checking account (meaning no fees, no minimum balance). I then went and purchased gas for a total of $21.34 which left me with $45.71. I had no other pending purchases. I checked my account and was glad to see it had cleared, because I had some things to buy. I told myself I had to keep it under $45, and I did. I spent $44.73 (cutting it close, yes). The next day I get an e-mail from Huntington. I check and it says I've overdrawn. WHAT? I look at my account, and the 2nd purchase is still pending, as is the fee which is associated with the GAS purchase. After all is said and done they charge me ANOTHER overdraft for the other purchase). Keep in mind, each overdraft is $37.50. After the first overdraft I had $-36.52 in my account. Meaning, I clearly didn't go over. Though I already knew that.

I filed a complaint online and got a generic response. I don't even think they read my comments.