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Hughesnet.com / no service!

AZ, United States Review updated:
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I have paid in advance for internet (wireless) services and for the last month and 1/2 I have been unable to access the internet. I am going through a horrible time in my life and have minimal resources. Up to this point of my life I have been able to meet all my bills but at this time, lets say, if I am not going to have the services I paid for I'd rather have this money for other bills.


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  15th of Jul, 2008
Agree Disagree 0 Votes
I've had HughesNet for about a year now. About three months ago the modem lights would go off regularly. I had to disconnect everything and connect it back in a certain order to get the modem to start working. This went on for a couple of months. Finally the modem totally died. It took over a week to get my new modem. When I connected everything I could not access the Internet. After several long conversations I was told I would have to pay $125 to have a technician come out and realign the dish. I'm paying over $90 per month for this service so needless to say I wasn't happy. And as far as mounting the dish on a pole, mentioned in an earlier complaint, I think they do that to everyone. Apparently nobody has an acceptable roof to mount it on.
  27th of Jul, 2008
Agree Disagree 0 Votes
After a recent "no service" situation, I understand and sympathize. I would be tempted to just not pay them; however, that would hurt your credit rating. I was told I'd been cut off because I exceeded the Fair Access after the service being down with a recording saying they were sorry for any inconvenience. Next day, they claim I had over 200 MB which again exceeded the allowed amount. Again the following day the same thing happened. So I disconnected their modem and used my phone line instead. Today, It's back on but for how long who knows. I am very dissatisfied with their service! If I had it to do over, I would stick with dialup modem or ANY OTHER SERVICE AVAILABLE!!!
  25th of Jun, 2010
Agree Disagree 0 Votes
We have been without service through out the day, starting at 6 am, and will get service back around 6 pm. We have called about this and they told us that they were having problems with their systems due to the storms they were having. Come on, this has been going on for 2 weeks now and i run a business from my home and with the bad service, i am loosing money. We have had HughesNet for 1 year, but if this is the kind of service we are gonna get, we will find another means, even if we have to go back to Dial-up.

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Hughes Network Systems Logo Hughes Network Systems
Customer Service
Overall Satisfaction Rating

421 Reviews
841 3 Fountains Drive Unit 248
United States - UT84107
+1 844 797 7890
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