Hughesnet / inconsistent or no service
Inconsistent or no service. I am not getting what has been promised or advertised by Hughes net. I have been a customer with this company when it was formally known as Direcway and there were problems on occasion, but nothing near what I am experiencing now. I recently upgraded to a new modem with the promise from this company that I would have faster speeds and better performance from the Satellite internet service they offer. To get the new modem, I was required to either pay for the modem up front or sign a 2 year contract. Since I have no other option for Internet service other than dial up and I need the speed to upload photographs I sell, I opted for the 2 year contract.
Since that time my service has degraded and I have called in for technical support at least 1 to 2 times per week since august. I have jumped through all the hoops to eliminate the possiblity of a problem with equipment on my side. Since I am very skilled in electronics I have built and fixed many computer systems and I am certain that the problem is on the Hughes net side. Its very ironic that everytime I call in that my service improves shortly afterward.
I would like to cancel my contract but I am stuck with a $300 cancellation fee if I cancel before July of 2010. I am exploring the possibility of canceling anyway and taking my chances in court. I am printing records from the Hughesnet website that do show very degraded service so I can present them to a judge.
Some one needs to step in and force Hughesnet to provide the service it advertises nationally to its customers.
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