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Hughesnet / repair bill

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Hughesnet high speed internet
I was not able to get on line for 7 days so hughesnet sent out a repairman. I was told a service call would be 125.00. I agreed but when the serviceman came out he said I wouldn't have to pay the service call because the part on the dish was installed wrong and moisture got in and keeped the signal from getting through. He also said I was still under warranty. Then I get my Discover bill and they charged me 44.21 for which is what I should have paid for the month minusthe charge for the 7 days I was without service. Instead my discouer statement showed 169.21. 125.00 plus the 44.21 reduced monthly charge. I called them and complained and they said they would have to check with the boss and call me right back. I have not heard anything from them for two days. July 5 th is the last day of my warranty and I think they are waiting to tell me I'm out of warranty. If you can help I'd appricate it because being retired and on a fixed income a125.00 is a lot of money. Thank you.. Gary,


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N  27th of Jun, 2009 by 
Agree Disagree 0 Votes
What you need to do is call back and tell the rep you want to speak only with a sup. or member of mgmt about your problem. If they try to insist on not letting you speak to 1 or hang up on you report them to FCC immediately.

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Hughes Network Systems Logo Hughes Network Systems
Customer Service
841 3 Fountains Drive Unit 248
United States - UT84107
+1 844 797 7890
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