I had the same issue with HSN; when I tried to sign in, I could not because of a mix-up of password, etc. I then called and talked
to Sales Associate. She changed my shipping and billing address over the phone and gave me a temporary password so I could
now enter and complete order. I went ahead with this and changed both shipping and billing address again. After I submitted
order, I received note re Colorado state tax. Since my new address was in Arizona, I knew there was a problem. Contacted HSN
and sure enough, they had sent order to Colorado. Not understanding this error, I requested that shipping costs be reimbursed
and they said no. I sent 3 more e-mails and they would not address my problem. I asked to talk to a Manager or someone in
charge over a week ago and I never heard another word from HSN. What bad service! Be careful if you try to change something on your account and don't trust talking to a live person either.