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HSN reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Return of merchandise was posted on Mar 17, 2021. The latest complaint false advertisement was resolved on Sep 25, 2014. HSN has an average consumer rating of 2 stars from 159 reviews. HSN has resolved 33 complaints.

HSN Customer Service Contacts

+1 800 933 2887 (Customer Service)
1 HSN Drive
Saint Petersburg, Florida
United States - 33729
Mon8:00 AM - 1:00 AM
Tue8:00 AM - 1:00 AM
Wed8:00 AM - 1:00 AM
Thu8:00 AM - 1:00 AM
Fri8:00 AM - 1:00 AM
Sat8:00 AM - 1:00 AM
Sun8:00 AM - 1:00 AM
Mailing Address
PO Box 9090, Clearwater, FL 33758

HSN Complaints & Reviews

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Resolved
HSN - Innova / Ultrex Cookwareultrex cookware

I purchased a set of ultrex cookware from hsn. The teflon on my skillets are peeling. The cookware is supposed to be guaranteed for a lifetime. From reading other complaints, it appears that innova, the manufacturer is out of business and that hsn is not honoring the warranty. I paid the money to hsn, not to innova. I will never shop at hsn again.

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    Home Shopping Networkdefective products

    I purchased an Acer Netbook, it turned out to be defective. I returned thru the USPS and HSN claims they never received it. Now fighting with them for my refund. Have filed several complaints from the BBB, Atty Gen Offices (FL, CA, TX), and with the USPS (postal inspector - mail theft). When I told HSN I was also disputing chrages with credit card company - they stated if I did so, I would not be allowed to shop with them anymore -how ridiculous is that statement? I also filed a complaint with Acer, as I feel that HSN's policy severely reflects on the brands they advertise and sell on their network.

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      HSNorder issue

      i ordered a roomba vaccum from hsn on may13th, and about 5 mins after order was placed i realized my old apt# was still on account...i called hsn customer service and advised them of the error. the rep i talked to was very nice...she stated that she would change the apt #. about 3 days later i got an email showed delivery confirmation, but to the wrong apt number even after i called and told them. so i called them back she said not to worry they would dispute it with ups. about 2 weeks later i got a letter from hsn stating they researched it and ups shows it was delivered. well i called them and they said once again it will be fixed dont worry you wont be charged. its not july25th and guess what it showed up as a charge on my checking account..now they state they dont show i called 3 days after i placed the order to change it..i have now had to file a dispute to get my money back from hsn...

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        • Sh
          Shirley Morganfield Jan 30, 2011
          This comment was posted by
          a verified customer
          Verified customer

          I had the same issue with HSN; when I tried to sign in, I could not because of a mix-up of password, etc. I then called and talked
          to Sales Associate. She changed my shipping and billing address over the phone and gave me a temporary password so I could
          now enter and complete order. I went ahead with this and changed both shipping and billing address again. After I submitted
          order, I received note re Colorado state tax. Since my new address was in Arizona, I knew there was a problem. Contacted HSN
          and sure enough, they had sent order to Colorado. Not understanding this error, I requested that shipping costs be reimbursed
          and they said no. I sent 3 more e-mails and they would not address my problem. I asked to talk to a Manager or someone in
          charge over a week ago and I never heard another word from HSN. What bad service! Be careful if you try to change something on your account and don't trust talking to a live person either.

          0 Votes

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        HSN Home Shopping Network — ultrex cookware

        I bought 2 sets of ULTREX cookware from HSN. One had a 50 year warranty the other a 75 year warranty. HSN...

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        HSNno refund on return

        I returned a computer router to HSN within 7 days of receiving it viaUSPS. Didn't hear from them, they can't find my return. Didn't use tracking nor insurance. Dumb me. So i'm out $95 plus $9 postal charge. I'm sure its sitting in a warehouse in Comptom California waiting to be processed.
        The item in question is being sold for $20 less today at Wal-Mart. So I'm really a doofus.

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          • Zc
            ZCKinsey Jan 03, 2011
            This comment was posted by
            a verified customer
            Verified customer

            Please, please, please people - stop shopping at HSN! Their products are substandard and their prices are not the lowest around. They have made a killing off of people who like shopping from home but they often buy low quality products, perform product deoms that convince the consumer their getting a great bargain but when you get the items, they usually don't work well or not at all! They don't stand by their products and have a 30 day return policy that's does nothing but stall for time until the time is up and then you can't return the item. Stores like Kmart have longer return policies and many of their online items can be returned right to the store for a refund or exchange. As part of the consumer public, I will never again buy from HSN. The pocket video camera I purchased for my niece for Christmas (in November) was refused to be returned or exchanged because it was over the 30 days limit. Now I had to deal with the manufacturer, who will more than likely send me a factory refurbished piece of crap that won't work for long - despite the fact that I paid the price for a "NEW" pocket cam. BUYERS BEWARE OF HSN - that great deal you think you're getting is probably a "dud in sheep's clothing"!

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          Ingenious Designs/HSNtodd english cookware

          I purchased a set of todd english cookware from hsn. I foolowed all the suggested instructions on caring for this cookware. They are peeling and cannot be used because no matter what temperature you cook on everything burns! I contacted hsn and was told to contact ingenious designs which I did twice with no satisfaction although they advertise a warrenty with these products. Ingenious designs has never followed thru by contacting me. Now i'm stuck with nearly $200.00 of inferior product.

          David starkman

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            • Ji
              Jim Ellis Mar 20, 2011

              The Todd English Green pan became a "stick" pan after cooking green peppers and the sauce pan purchased in the $149.00 set discolored after warming Trader Joe's Carrot Soup. Tried boiling water in the pans several times and used the green cleaning pad, all to no avail.

              Although heavier, should not haven given away my All-Clad. With these results, I question the safety of the pans that produced these chemical reactions all over medium heat...pans have never been used on high heat.

              Jim Ellis

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            Home Shopping Network — religious hate

            HSN banned me from posting on their forums and reviews without any warning. They claim you get 3 warnings. I...

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            Home Shopping Networkwon't refund

            While taking care of my 88 year old grandmother with dementia, I found all the closets in her house filled with HSN and QVC products. Still in the original packages, with receipts. I have spent months sorting out the mess, and I have to say QVC was a class act, took everything back. HSN on the other hand wouldn't even discuss it, although all of the items are still on their website for full price and they would lose nothing by taking back this junk and reselling it. Instead they have robbed an old woman of her social security checks!

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              • We
                westyjames Nov 23, 2009

                you are so right!! hsn is very deceiving, as well as total liars. I could hear the tv from my computer where I was looking into something they were showing on tv & they were actually saying things that were not true according to their own web site. how do they get
                away with being thieves? anyone else would be in jail by now. they actually sent me used ( I could tell that it was used already) products. 1/2 empty jars of creams that I immediately returned only to be charged a return s&h fee. I had went through kind of a run with them all at once & could not believe how many problems I had with their items. I could go on & on, until I wised up & stopped stopping with them.

                0 Votes
              • Jz
                JZE Nov 17, 2009

                I had never purchased anything on HSN before.
                Until I purchased a Kodak camera that was false advertised as coming with a lithium rechargeable battery. That statement is what made me purchase the camera.
                When the camera arrived, it not only did not come with the rechargeable battery, as the description stated, but Kodak informed me that the model was not even compatible with one. Meaning, I could only use it with 4 AA batteries which only last through about 4 uses. I asked for a refund and never got one until months after I filed a complaint with the better business bureau. I asked in my complaint that HSN be made to take off the false advertising about the camera off their website and last I looked it was still on there and another lady I "met" experienced the same problem I went through.

                I will never purchase anything from them again, this was my first, and last experience with them.

                It is unreasonable for anyone to conclude that because of this experience I am a "whiner".
                People should be forewarned of this. This presented an extreme inconvenience to me which HSN never apologized for.

                1 Votes
              • No
                nomorewhining Nov 17, 2009

                I used to work for HSN and, quite frankly, still cannot believe how customers think companies should take back items that were purchased 6 months, 1 year, even 3 years (yes- I had a customer like this) prior. Come on! These companies are running a business. No one conned your loony grandma into purchasing things. I hated the customers that would run up all 20 of their credit cards and then call customer service asking how they are supposed to pay for it... Seriously, no one told you to order a bunch of crap and run up all 20 of your credit cards. If you walked into Wal-mart asking how you are supposed to pay your credit cards that you ran up or return aged items--- they would laugh you out of the store!

                1 Votes
              • Jz
                JZE Jul 10, 2009

                I need HSN fax number. Does anyone have it?
                What state is their corporate office located in?
                please email me [email protected]

                0 Votes
              • XXXXXXXXXXXXX May 05, 2009

                HSN is a bully. They bully their customers. QVC is pretty good at helping out when Grandmother goes wild.

                0 Votes
              • Ci
                Cindy Apr 28, 2009

                So sorry about this situation with your mother. I am glad you had a good experience with QVC, as mine was terrible. They refused to take back a jacket I bought because it was over 30 days from the date of purchase. They also refused to help me get reimbursed for an AeroBed that was defective. The second time I used it, the valve broke off and would not retain air. I finally sent them back my credit card and I am still fuming. Oh well, live and learn.

                1 Votes

              The complaint has been investigated and
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              Home Shopping Networkno cust. service

              HSN deliberately deceives customers concerning shipping policies. While the information relayed on the web site is 5-10 days for shipping, Customer Service tells you verbally that it is 16 days.

              It has been 12 days since I ordered a ring and am still waiting for it. HSN refuses to do anything about it until at least April 4. However, they have my money. Their statement is that, 'It will arrive any day now.'

              I tried contacting Corporate, and they say there is nothing that can be done.

              Warning: If you buy from HSN, be careful. You may or may not receive what you order.

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                Home Shopping Networkterrible company

                I purchased a Gateway notebook through HSN. I started having problems the day Igot it and wanted to return it. I contacted HSN and was told ok to return computer to HSN Returns, Dock-SPC 10, 4697 Crossroads Park Dr., Liverpool, NY 13088. I sent it through USPS and insured it for $800.00 I was told that tracking information through my local postal service will be connected to my insurance receipt. I return computer using the above address to warehouse in Liverpool, NY. When I contacted Gateway return department I was told that they never received my computer and they have no way of tracking the package and they can not provide me with any warehouse information. I would have to contact USPS since they are the shipper. I contacted HSN and they told me the returns are handle by Gateway and they will not be able to refund me my return if gateway don't have tracking information. So I went back to USPS and they said it was delivered to Gateway. USPS told me to get a letter from Gateway stating they did not receive my computer, but Gateway has given me the run around.

                Nither company is taking ownership of the problem or to locate my return I have been getting such a run around... Both companies refuse to give me any help. I have over 12 phone calls to gateway and over 8 hours of being on hold or just hung up on.

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                  • Li
                    Lisa Apr 28, 2009

                    While taking care of my 88 year old grandmother with dementia, I found all the closets in her house filled with HSN and QVC products. Still in the original packages, with receipts. I have spent months sorting out the mess, and I have to say QVC was a class act, took everything back. HSN on the other hand wouldn't even discuss it, although all of the items are still on their website for full price and they would lose nothing by taking back this junk and reselling it. Instead they have robbed an old woman of her social security checks!

                    0 Votes

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                  Home Shopping Networkdon't do business with them

                  I ordered a canon FS10 camcorder with bag. The price was good but when I read the reviews on the site i was skeptical whether I should use this site or not? I had heard of HSN before on TV promos.

                  I thought I would take the risk for the price I'm getting. Amazingly I got the product in 2 business days and the condition was perfect.
                  I would not mind doing business with the seller in future.

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                    The complaint has been investigated and
                    resolved to the customer's satisfaction
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                    HSN — innova inc

                    Handles on pots on Innova cookware guaranteed for 50 years have detached from pots. This product purchased...

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                    HSNbad service

                    I purchased a Gateway laptop as a gift in May 2008. It was supposed to come with over $700 of software. I received the computer and gave it as a gift but the software was not with it. When I called HSN I was told it was being shipped separately directly from Gateway. I told te gift recipient that software was coming but it never arrived. I conteacted HSN over and over by phone and by email for months. They kept telling me they would contact Gateway and get back to me but never did and I never recieved the software. I finally recieved an automated phone call tellign me to call Gateway directly. After getting the runaround from them I was told that I had 90 days to report that my order was not complete and since it was now over the 90 day limit I could not get it and would have to contact HSN. So I called HSN again and was again told they would research it and get back to me. I received a letter telling me that the product was unavailable and that I could return it for a refund - HOWEVER I was over the 30 day return period !!! SO I called again and again spoke with a supervisor who told me unfortunately I was never going to get the software but I could have a partial refund which was not enough to cover the missing items. She said she would try again to contact Gateway and call me back. My call was never returned and when I called again tehy had no record of my calls and the very rude supervisor asked me why I waited until November to complain !!! I exoplained to her again that I had called and emailed over and over and she finally found some sort of notation on it. When I asked for th eprevious supervisor I had spoken with I was told there were two by that name and neither was in and she would email them and get back to me. I'm sure I'll never recieve that call...

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                      • To
                        Tonya34 Sep 08, 2016
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Yeah the customer service sucks. They played those cards with me too, stating that they didn't have any record of me calling. Well the jokes on them because I recorded every conversation. I also saved every fax confirmation sent to them from my financial institution. They said they didn't get that either.

                        0 Votes
                      • Te
                        Terry Clay Jun 08, 2016
                        This comment was posted by
                        a verified customer
                        Verified customer

                        I purchased a large set of the huggable hangers and found that the 4 bar hangers break on the first use. HSN would not stand behind them and directed me to Ingenious Designs, who never answers the phone line. I will not be purchasing any more Joy Mangano products not only because of the flimsy product, but the poor treatment of customers trying to contact them

                        0 Votes
                      • Gt
                        GTGT Jul 30, 2012
                        This comment was posted by
                        a verified customer
                        Verified customer

                        PURCHED THE GREEN PANS GOOD OUT OF THE BOX THEN ABOUT SIX MONTHS THEY STICK AND WELD TO PAN!!

                        0 Votes
                      • St
                        St. Louis Sep 08, 2010

                        I purchased a cam corder and a cleaning product from HSN and it was sent to my old address. When checked on order and learned of this requested to have it reshipped. They refused yet expect for me to pay the flex payments on the order. They were rude and not helpful in this matter at all.

                        0 Votes
                      • Ra
                        Rand May 30, 2009

                        I ordered a Bissell floor steamer for my new home. With it I ordered the replacement pads at the very same time. The steamer arrived and works wonderful. The pads never arrived. I called HSN who said they were delivered. I said they were not delivered to me. HSN agreed to refund the pads. A week later UPS informs me they delivered the pads...to my previous address. Remember, I ordered the pads at the same time with the help of a real person. I called HSN to help them clear this mess. "No problem, the situation is fixed." Or it was until I got a letter telling me that they had proof from UPS of the delivery. I called back again and again it allegedly cleared up...until the next letter came. I called yet another time and again, "it's fixed." Yesterday, HSN billed my credit card again. I called back and supposedly, it will be fixed within 7-10 days.

                        If I seem skeptical with HSN, can you blame me!!?? Frankly, I am horrified that this simple transaction has continued this far, for this long without anybody able to override the company's computer and lack of people skills.

                        I suspect this issue will not be fixed and I will be out my almost $27, a small penalty for me but in the end, a lost customer for all time to HSN. I hope that HSN considers it worth it. As a retail district manager for a national retailer, I terminate the employment of associates for this lack of action and failure to resolve a customer's issues.

                        HSN...your services are no longer needed nor desired.

                        0 Votes

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                      HSN/Innovex/Ultrexultrex

                      I made my first purchase of ultrex in 2001 and now I have cookware which is worthless. So much for believing anything hsn says about warranties. Never again! If there is a class action suit filed against this company (Hsn/innovex/ultrex) please count me in!!

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                        HSNscam billing

                        I purchased a GPS system which I returned with insurance. I waited 1 month to be reimbursed and when I wasn't I called and they told me to track the package if it was insured and fax them the tracking information which I did that stated it was received

                        in Atlanta Georgia two weeks after I mailed it. They reimbursed me 2 days later at which time I discarded all information on same. Then 1 and 1/2 month later I was sent a letter from HSH stating they had not received my return and they charged my debit card for the GPS that I did not have. I called and was told that they need a signature from Atlanta Georgia. I was told that Atlanta Georgia was one of their distributors. I told them then get your money from them, they have your package.

                        Then a supervisor told me how sorry they were and they could do nothing!!!

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                          HSN/Doney & Bourke Sachtel Bagsold as authenic handbag not real

                          I purchased in 2006 at the end of the year a Doney and Bourke sachetel style handbag via HSN it was sold to me as an authenic handbag. I contacted them back questioning it's originality and again I was assured that HSN only carried the real Doney & Bourke handbags. At that time I complained that the straps did not appear to the the ture quality like others I had seen. I was told to contact Doney and Bourke and they assured me also that HSN only carried their original bags and I therefore reqested the registration on my bag for which they did provide me with that information. I used the bag for only 3 days when first purchased in 2006 and not again until 2008 in January at this time I began to notice that the strap on the bag was peeling and that there was a very fine cut under the bottom of the bag on the leather part. I paid top dollar for this bag! I visited the Doney and Bourke store in Williamsburg recently to notice and be told that their ture bags always have the name lable and/or tag which is also leather within all of the bags. My bag only has a tag with bar code and the DB initials. What should I do to recoup my monies and make my complaints?

                          Thanks,


                          Constance R. Mason
                          [protected]
                          [protected]

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                            Home Shopping Network — online scam!

                            HSN is issuing credit cards through GEMB. I attempted to pay my account online., after registering my bank...

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                            resolved to the customer's satisfaction
                            Resolved
                            Mastercard HSNelectionic payment

                            Too many problems with credit cards. My purse was stolen and when I got all new cards some of the statements were made electronic, so I said how can I pay it if I dont see it, I dont check in online everyday or even read all emails. Plus if my credit card paid my online bills then everything is canceled. An electionic payment at hsnmastercard waited 3 weeks to tell me they didnt have all the numbers and sent the payment back. Its so funny they didnt charge a late fee but changed my apr to 30%interest. I said u see I tried to make the payment the money is in the bank and the old check information has the same info. I said u can take it back to were is was or I can just not pay it. Paypal did me the same way and then fixed the problem and took my apr back down. Mastercard is still being stupid when its not even my fault they didnt get their payment, it told me when I hand the number in reverse im sure it knew that I had all the numebers in there I did it 5 times and made sure it was right.

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                              • Be
                                Betty Williams Mar 24, 2021
                                This comment was posted by
                                a verified customer
                                Verified customer

                                The people at HSN customer service is very disrespectful I will never deal with yell anymore because yell want to charge me late fee and I don't understand why I have to pay late fee because I called you all and told yell that I have a new card and yell was still was using my old card now I had to pay late fee I will never order nothing from yell anymore and I was a good customer

                                0 Votes

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                              HSN.com / Innova, Inc. / Ultrex Gourmet Quality Cookware — innova out of business according to hsn, all ultrex warranty are not supported

                              I have purchased a 17 piece Ultrex Gourmet Quality Cookware set from HSN with a 50 year Warranty. After using...

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