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4.3 976 Reviews

HSN Complaints Summary

33 Resolved
171 Unresolved
Our verdict: With HSN's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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HSN reviews & complaints 212

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Newest HSN reviews & complaints

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R
3:30 am EDT

HSN non-delivery

I bought a laptop and chose an express delivery. It never arrived. I contacted customer service and was said that it's the third party's fault. I asked them for a cancellation and it took them 4 days more to do it. I placed one more order with the same product and delivery, and everything has repeated. No shipping, no laptop. Now I want a refund and after this I will be done with them.

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J
9:41 am EDT

HSN iphone scam

I purchased a cell phone from HSN. Sprint is my cell phone provider some how HSN has put a lease on the phone without my authorization now that's fraud I have a complaint against them because the supervisors hide behind the phone reps. I have my paper work I didn't give you permission for you lease program, beware I've been charged $30.00 a month it will be a year in September I will never purchase anything else from this company.

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D
10:42 am EDT

HSN tracphone+1200 minutes

In June I bought a Tracphone from HSN.
I was pleased with the purchase and was assured that they would transfer my old cellphone number of 39 years with no problem and no loss of minutes.
This was not true!
Tracphone demanded I purchase more minutes. I refused.
Traccphone agrees that I have plenty of minutes left and that they are quickly fixing the problembut after more that a month of phone calls and waiting, this has not occured!
I am elderly, disabled and alone and I need the phone for emergencies,
This is a crime against the elderly, a violatiion of fcc rules and fraud!
HELP!

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N
11:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HSN closed account without any notice

I have been very loyal customer with HSN for almost 25 years or more now, and have spent thousands of dollars on their products for my family year round as well as special occasions, holidays etc. There have been times when something didnt work out as expected, and i either exchanged it and if no exchange available, it was refunded.

Recently, when i tried to reorder my serum from signature, that i use, it would not complete and told to contact customer service. Not aware there were any issues, i was shocked and dismayed to be told that my account was now closed, due to too many refunds? What? Where did this come from out of the blue? Nobody ever contacted me about this nor was there any note posted on my account online to make me aware of this being any issue. In fact, every item sold on hsn, they remind you that you have 30 days to try and if you have any problems, just return it! I have recently lost weight over the last two years and have had problems with sizes, do did try different sizes sometimes, having to return. I love dg2, marla wynne, iman, guillana, serious skin, signature, and andrew lessman, and reorder these when i get low. We use these steadily.

Will you please reopen my account so i can continue to reorder the items which i use every month? I cannot be without these! They have improvef me and my husbands health- he is disabled and i am a senior citizen. We depend on hsn to provide us with them. Please, please, allow me to place orders again to get them? I will be more careful on what i order so will not have to return anything.

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M
3:37 pm EDT

HSN broken item/hsn will only post positive reviews.

I ordered a Michael Todd makeup brush for $80.00 off HSN. It worked a grand total of 2 times. I wrote a negative review and noticed there were several similar complaints. The brush is now on again for $40.00. I looked at the reviews and noticed ALL the negative reviews were gone. There was not one less than a 3 out of 5. What a scam! Do NOT trust the reviews. I am out of $80.00 and livid!

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J
4:58 am EDT

HSN phone: samsung galaxy alpha

I bought this phone on May 12, 2017 and it was delivered about about a week later. The phone freezes and goes black every time. I have to keep restarting it. For example when I click on maps to use my GPS it freezes and I have to pull over and wait for it to wake. Even in my house I have speed internet but it still goes to sleep. I called customer service and was told to call the manufacturer, Samsung. I called Samsung and they told me to take it to Best Buy for service. I am sick and tired of this. I paid $410.00 and deserve a working phone. My son had told to buy HTC but I told him that I am loyal to Samsung. Now Samsung has let me down. I need to know how I can return this phone and have it replaced with a better one. I am greatly disappointed. Please send me a return label. My email is [protected]@gmail.com

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2:13 pm EDT

HSN shipping and return service

I ordered a Bear paw boots, middle of June 2017. I've been waiting for over a month but did not receive anything. I got an e-mail today saying that HSN received the returned item and that I'll be refunded. How would I return an item I did not even received?

I called the customer service, the one who answered said she can't understand what happened either. She was very apologetic and said will put a note about my complain and just gave me a spendable cash, but that's not what I want. I want the item I ordered.

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D
12:28 pm EDT

HSN unethical behavior

I am a personal buyer and opened an account with HSN. they took my money and my orders and then cancelled them all without notifying me and closed my account. When I spoke to their security dept, they stated the could not identify me or my customers. I asked if I provide physical documentation can they reopen They replied no. they have their own internal system and would not discuss it further. They have damaged my business and I would inform everyone not to buy from them.

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11:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HSN return of unused induction burner

HSN would not take it back even for store bucks. I will never shop there again. Macey's or Penny's would have happily taken it back/

I ordered this in February. I was in the hospital from an accident and could not return it within their 30 day rule.
It was returned to me.
It was in pristeen condition. I will never shop there again.

I would like for them to take it back and refund me store kash.

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K
2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HSN return policy

I purchased their Bose Soundlink portable Bluetooth speaker. Not being completely satisfied with the quality, I tried to return it via their pre-paid return policy. First off, there was no return label on the packing slip. Then when I tried to print one out on the HSN site. That was not possible because after calling, I was told Bose does not participate in that $6.95 return program. So I have to pay $28.00 via USPS to return a product I am not satisfied with. Next time ( which there will not be a next time) I return something, I will lie and say it's defective so I get the pre-paid return.
Extremely disappointed in the whole process with HSN and will no longer make my purchases with them due to a terrible customer service experience

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J
12:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HSN ordering department

The worst shopping experience of my life, no exaggeration! The representatives who take your order are polite and professional but if you need to talk to anyone in any other department concerning your order, forget about it. Incompetent, condescending, awful. Talk to 10 different people to fix a problem. It's fixed, it's not fixed, then it's fixed again. A few days later, not fixed, fixed, not fixed, NOT FIXED! How does this company stay in business?! I will never order or buy from them ever again. I strongly advise that people go to ANY of the other online or order companies out there to purchase their products. Word of advice, STAY AWAY!

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L
2:35 pm EDT
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HSN failure in customer service

I ordered a mother's day gift on 4/29/2017. Called today 5/12/2017 to check the status of my mother's day gift not yet being received and learned that item was never ordered due to what they claim "technical difficulty". They did not inform me of the issue. I only learned of this when following up today. I have received two items from them (not as important as a mother's day gift) and I am sending them both back as a result of my most important order FAILING. Had they informed me, I could have made other arrangements for a mother's day gift for my mom who lives in Calif when I live in Hawaii. I am so livid and disappointed in HSN simply because I am left with no time to make other arrangement for mother's day. I promise to tell as least 30, 000 of this experience.

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C
3:35 am EDT

HSN account assure program

I have an HSN card for which I do not remember ever agreeing to the Account Assure program. However, upon review of my transactions I've realized that they have deducted over several months a total of $225.72. Upon calling Account Assure a representative said they would cancel program immediately and process full refund. Subsequently calling HSN to find they did not cancel the program and no refund relected to date. I am so angry about this. I suppose my fault to a degree for not noticing before this but how can a company get away with this? Each month the charges were made in three very small increments; never in one deduction so as to make detection less visible. I will continue to pursue the refund but feel this will be a challenge and am requesting help.

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J
7:01 pm EDT

HSN hp 17.3" touch intel quad-core 8gb ram, 2tb hdd laptop + support

3/22/17
Don't know client number, but was ordered from zip 37716 and on Dutch Valley Rd

Problem with both HSN and manufacturer. Was very upset I didn't get order tracking number to plan ahead, later found out it somehow went to an old email address I had. I don't like creating an account and shouldn't feel obligated to. I'm also very upset with manufacturer putting a signature needed on such a cheap item without my input.

Simple resolutions: Next time on guest accounts provide an area where you can put in a email address where this important information can go. If this already exists, someone really messed up and I demand compensation. Also, I understand why a manufacturer wouldn't want to leave items in populated areas or if item is over 800, but I'd let them know there limits made it very inconvenient for me if I didn't know when the package was coming. They need to relax their limits on non-holiday times or if not entering heavily populated areas to make things more expedient for their customers, if that actually is what I am to me.

Final thoughts: I now have to waste gas and wait extra time to get my item. I thought ordering online was supposed to make things more convenient?

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T
9:38 am EST

HSN shipping/return shipping charges

I ordered Perlier face/neck cream which came with body wash; total charges with shipping approximately $24.00. I couldn't use either product as I immediately broke out in hives on my feet, legs and neck. I returned the product to HSN and was refunded all except shipping charges (per policy). However, it is a shame that all charges were not refunded under the circumstances. Terrible way for HSN to make a few dollars. While I am only one customer among many I will never order again from HSN.

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G
9:11 am EST

HSN hp laptop

Purchased a nice HP laptop for granddaughter to complete senior year of college. She had problems with computer soon after receiving. It keeps freezing and you need to restart a lot. Called HSN and if it is past 30 days, they do not help you. They only take your money...$650.00. Called HP and since granddaughter is in college in another city and I will be paying, if need be for repair, they want me to PAY UP FRONT. THIS is unacceptable to me to give my credit card number to someone BEFORE they even know what the problem is. Who makes a product to sell that freezes and has to be turned on continuously...And it is less than FIVE MONTHS OLD. PROBLEMS FROM BEGINNING BUT GRANDDAUGHTER DID NOT WANT TO OFFEND ME SINCE IT WAS A BIRTHDAY PRESENT. Have we reached a point that products are so poorly made, we can't trust anymore. And, I am shocked HSN blew me off so easily. HP has on their return site...If you do not directly buy from them, you cannot return for repair or replace. What do you do?

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R
6:17 am EST

HSN my bad experience

I bought a tablet from HSN store and they charged me twice. I contacted HSN customer service as soon as I found out what happened and they said that was a terrible accident and promised to fix it in no time. Weeks passed and I received my tablet (can't say anything bad about it) but there was no money. HSN customer service rep said that they need more time to fix everything. They replied very slowly and did not provide much information about how things were going on.
I'm still waiting for my money and every time I contact customer service I hear only empty promises. I would not recommend this company, in my opinion they are highly unprofessional.

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B
12:08 pm EST

HSN keith urban guitar set

I ordered a Keith Urban Guitar Set that was suppose to include 30 cds by Keith to teach you how to play. I ordered this set in January of 2015. It arrived on February 9, 2015, Order number [protected], Item number: 381348, Price: $299.95 plus $20 shipping. I became ill in March and had several surgeries. I was not able to look at the guitar until late summer 2016. It was missing the 30 cds. I called HSN and was told that the guitar had a one year guarantee and I was past the 1 year mark so they could do nothing. I explained my situation and she was anything but empathetic! She said "those are the rules" no guarantees after one year". I read the One Year Limited Warranty" very carefully and it was all about damage, replacement and a defective product. Nowhere did it say we will not provide missing product after 1 year. So I called Ingenious Designs, and was told by Jason that "yes, if you are missing the cds we will send them to you right away. It should take about 7 to 21 days." I waited. Nothing came. After my conversation with Jared, I received a letter from HSN saying they were sorry, but these things happen. Call Ingenious Designs and see if they have the missing pieces. By the end of November I called HSN Customer Service again. I asked to speak to the Supervisor's Supervisor. When she finally came on the line she was very rude. She said she doubted if they even had any more of the cds left, but she would check and get back to me. I told her that somewhere out there was a set of cds that belonged to my guitar. Surely she should be able to find them. She said she would call me back within a week. I never heard from her again. I was too stressed out to call again and argue with her. So I gave up. Looking at the correspondence again and especially looking at my guitar I am really mad! How do these companies get away with this kind of nonsense? I was obviously cheated out of part of the product (the most important part) and now I sit here with a guitar I've paid for that I cannot play. I have correspondence, but don't know how to scan it.

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R
12:50 pm EST

HSN tablet with dvd player

I ordered this item on Dec. 1 it was supposed to be delivered by the 7th nothing no call no email nothing I called they said hive it until the 14th comming from California waited waited call back 13th they tell me it was stuck and said he would send another only had purple then oh no they have none left i will never order from you people again. You people are so unprofessional a rip off and right before Christmas. I am so angry

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12:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

HSN order not received

I placed an order with HSN on 11/25 and paid $32 for expedited shipping which guaranteed that I receive it by 11/29. I've called the HSN customer service department since 11/29 and keep getting excuse after excuse. No one can tell when my order will be shipped or arrive since there is no tracking information. I placed orders after 11/25 and have gotten the but the order for the camera placed on 11/25 is still in limbo. I've waited on hold for 30 to 45 minutes just to be told we don't know when you will get your order. They have authorized the charge against my credit card but can't tell me when I should receive my order. This is ABSURD to say the least! I was told that the order is coming from a third party vendor but no one can contact the vendor. How is that possible? A company the size of HSN will allow vendors to ship on their behalf but cannot contact them. All I want is my camera!

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HSN Customer Reviews Overview

HSN, also known as Home Shopping Network, is an online retail platform offering a diverse range of products including fashion, jewelry, beauty, home goods, and electronics. Customers can shop for items through their website, which features detailed product descriptions, customer reviews, and video presentations. HSN also provides services such as flexible payment options, customer service support, and a return policy. The site often hosts special deals and promotions across its various categories.

HSN In-depth Review

In summary: HSN, also known as Home Shopping Network, is a well-established online retailer that offers a diverse range of products. From fashion to electronics, HSN provides a comprehensive shopping experience with a focus on convenience and customer satisfaction. Below, we delve into various aspects of the HSN shopping experience.

Website Navigation and User Experience: HSN.com offers a clean and intuitive interface, making it easy for users to browse and find products. The search functionality is robust, with filters that help narrow down results. Pages load quickly, and the overall design is user-friendly, contributing to a pleasant shopping experience.

Product Range and Selection: The product selection on HSN is vast, covering categories such as beauty, jewelry, home goods, and more. They offer a mix of well-known brands and exclusive products, catering to a wide range of tastes and needs.

Pricing and Value for Money: Prices on HSN are competitive, and the site often features deals and special offers. While some items may be priced higher than average, the value is justified by the quality and exclusivity of products.

Product Quality and Authenticity: HSN is known for its commitment to quality. Products are generally reliable and authentic, with brand partnerships ensuring that customers receive genuine items.

Customer Service and Support: HSN provides comprehensive customer service, including a 24/7 live chat option. Their support team is known for being helpful and resolving issues in a timely manner.

Payment Options and Security: The site offers various payment options, including credit cards, PayPal, and HSN's own credit card. Transactions are secure, with appropriate measures in place to protect customer information.

Shipping and Delivery Services: HSN offers standard, express, and super express shipping options. Shipping times and costs are reasonable, and the site provides accurate estimates for delivery.

Return and Refund Policies: The return policy is customer-friendly, allowing returns within a specified period for most items. Refunds are processed promptly once the return is received and inspected.

Customer Reviews and Testimonials: Product pages feature customer reviews, which are helpful for prospective buyers. The reviews appear genuine and provide insight into the user experience with the product.

Promotions and Discounts: HSN regularly runs promotions and discounts, especially during holidays and special events. Customers can sign up for emails to receive notifications about upcoming sales.

Loyalty Programs and Rewards: HSN offers a rewards program where customers can earn points for purchases, which can be redeemed for discounts on future orders. This program adds value for frequent shoppers.

Mobile App and Multi-Platform Accessibility: HSN's mobile app is user-friendly and makes shopping on-the-go a breeze. The app is available for both iOS and Android devices, ensuring a wide range of customers can access it.

Social Responsibility and Sustainability Efforts: HSN participates in various social responsibility initiatives, though detailed information on sustainability efforts is not prominently featured on their website.

Brand Reputation and Industry Standing: HSN has a strong reputation in the industry, known for its quality products and customer service. It has established itself as a trustworthy retailer over the years.

Comparison with Competitors: Compared to other online retailers, HSN holds its own with a unique product selection and a focus on customer experience. While prices may be higher than discount retailers, the quality and service often justify the cost.

How to file a complaint about HSN?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with HSN in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with HSN. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure that each step is clearly defined to guide you effectively through the process of filing a complaint against HSN on ComplaintsBoard.com.

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Contact HSN customer service

Phone numbers

1-800-284-5757 1-800-933-2887 More phone numbers

Website

www.hsn.com

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