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HSBC / disgusting level of customer service!

United Arab Emirates Review updated:
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My HSBC Master Gold Card was charged twice with an amount of AED 3611.98 and since 11/12/07 i am in constant touch the bank staff, even visited the Sharjah Br.Met one Ibrahim.D-Customer service agent on 03/01/08 who agreed to bring the stars from the sky (big mouth). Another lady by name Anita called me and informed me to keep me posted on the development but until date the status remain the same where i started on 11/12/07.

The worst customer service I have ever come across in the UAE. The better vocabulary cannot be used in this print media.
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  7th of Oct, 2008
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YES - HSBC Dubai is without question the WORST BANK - it has security problems, IT problems, safety of your money problems, inability to access your own funds problems, it is expensive and just more than doubled its charges without so much as an explanation or an apology, the telephone banking is based in India and the staff literally have no capacity to deal with a problem or anything out of the routine, I like so many others have wasted far too many hours of life trying to get even the most fundamental level of banking service let alone getting a problem solved - do what many others are doing - leave for a better option - assuming that there is a better option in Dubai??@U^%$^$#W!^%$@

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HSBC Holdings Logo HSBC Holdings
Customer Service
Overall Satisfaction Rating

365 Reviews
PO Box 6125,
Coventry
England, West Midlands
United Kingdom - CV39GW
+44 122 626 1010
+44 345 587 1244
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