H&R Block / HRB Digital
Reviews and Complaints

I have been going to HR Block since 1989 I have never had any problems with them I even got a emerald card from them a couple of years ago. But this year 2016 as been a night mare from hell. They charged me an arm and a leg to do my taxes and it only took her 20 mins. it would have taken her less time if she knew what she was doing. maybe her having a cold did something to her thinking. This year they charged me 35.00 to put it on my emerald card THAT I GOT FROM THEM! how stupid is that. Plus I couldn't get my MD put on my card cause the women didn't know how to do it with the emerald car. When it was all done and they tell you how much your getting back usually there fee is already deducted from there but when I got my return I was short 219.95 I called the IRS and was on the phone with them for 2 hours only to find out the money was HR Blocks fee for doing my taxes. So not only did I not get what I was told, it was a nightmare to get it done there. NEVER AGAIN! Beware people HR Block is a total scam. my 8 yr old granddaughter could do a better job then they did.

i filed my tax with H&R block 2008 every thing went ok, 2009 i filed my tax with H&R block i did not get back my tax little do i know that some one used my 2008 info to filed for 2009 i did not get back my money . they say they have a very good security system to protect every one info but how come mine is out on the street and the person file their tax on my behalf if any one have the same problem please email me at ramsammyjames17659@yahoo.com, my lawyers is working on mine we need to take a stand and deal with this nonsense . so please email me .

Yes, It's true. H&R Block is ripping people off. I am a single mother of four. I am a nurse. I work hard but with 4 kids sure did not need to be ripped off by this dis-honest and un-ethical company. We are in big trouble because I took out a big loan from a title loan place based on the block lie and now they are trying to take my vehicle. I hope they are happy. I hope their lies catch up with them soon. Don't EVER EVER do business with H&R block.

I have news for anyone who blames this problem on HSBC. If an H&R block rep tells me I've been approved, they are accountable for telling me that! NOT THE BANK! HR block is a low life company who is preying on single mothers just like me who are desperate for money. They are lying to us up front to take more of out money just because we are desperate to get it sooner. HR BLOCK...you are all complete sleeze!

Don't you people know that this country has changed? Do you pay attention to our economy and what has happened to our banking system? It is harder than ever to get a loan now because of what has happened, This is why you were denied!

was a loyal custermer Never going back got loan in december filed income tax denied rapid refund which i get every year total cost 1400 am still waiting for refund bank fees loan fees rapid refund fees card fees they are scamming millions of dollars every tax season

For the last 3 years my wife and I have filed Jointly using Express Tax (Owned By H&R Block) to do our taxs since it was closer to our house.This year Express closed down and referred us to H&R Block. So we went in December and got a Emerald Advance Loan of $600 from them and was approved Right then. Now its january 12th and we got our W-2's and went in to do our taxs.We filed for the 1-2 hour RAL like we have done for the past 3 years and Was Denied(No reason Given).So they pushed us towards the 2-3 day RAL telling us that we would have a better chance of getting approved for it.Now 2 days Later I am recieving calls from people claiming to be from H&R block asking for our Social security numbers and other information(I NEVER GIVE THESE OUT THEY SHOULD HAVE THEM ON FILE) So i Call the office where we had our taxs prepared and inform them of it and find out that We were DENIED for the 2-3 Day Ral also. But H&R Block is still going to charge us the fees for the 1-2 hour RAL and the fees for the 2-3 day RAL.Now we can expect to recieve our check in 10-15 days with almost $1200 taken out for their fees. This is the Last year I will ever file with them in Gainesville Florida. Now I have 2 bills that are due that i can not pay right now and I am out $1200 more while they sit back and smile about it. THREE YEARS DOING THE SAME THING EVERY YEAR WITH NO CHANGES TO FILING STATUS OR EMPLOYMENT AND THEY DO THIS. THEY SHOULD HAVE A GENERAL IDEA OF WHAT THE REQUIREMENTS ARE EACH YEAR FOR PEOPLE APPLYING FOR THEIR RALS.

And trying to talk to them is like talking to a 5 yr old about Global warming.
email- florida_bytes@yahoo.com

these two websites are fraudstars please block them to avoid chating more people

http://www.youfindmore.com/?aid=248&subid=&q=Cheap+Flights&n=10

http://www.marblehotels-resorts.com/Career_Opportunities.html

If you are attempting to get your refund back quicker than the IRS direct deposit (From the IRS directly) you are GOING TO PAY FEES! ANY money you get before the IRS releases the money to you or a bank WILL BE A LOAN! THERE WILL BE FEES! if you apply for a loan... THERE WILL BE FEES! if you get turned down, it is the BANK who did that, NOT H&R Block.

NOW, are there unprofessional employees at H&R Block? Sometimes yes! If you run into one of those, stop the interview and ask for another preparer or loacation! If they refuse, feel free to go elsewhere, but PLEASE let the company know so that it can be fixed in the future.

I hope next year goes much smother for everyone.

I AGREE WITH THE COMPLAINER BECAUSE I TO INDURED A SIMILAR PROBLEM. THEY APPROVED ME FOR THE EMERALD ADVANCED BUT DENIED FOR A 1-2 REFUND CHECK I AM CONFUSED..

I work for Block. You went in to Block to get a loan with HSBC bank. Since your CPA already prepared your return when you went to Block to get the loan to have money in your had sooner than getting it from the IRS you are an express filer. The Block fee for an express filer is $100. This fee has nothing to do with the HSBC bank fees. The tax preparer has to enter your entire return just like it is done for a client who is having his/her return prepared by Block. The $100 fee covers the time and expertise of the Block preparer. In addition to entering your return for the loan application, the preparer is looking out for you by making sure the return is accurate. Any other fees above that are the HSBC bank fees and have nothing to do with Block. After entering the return, then it is time to send it electronically to the IRS and HSBC bank. Block acts as a facilitator, or bank agent, between you and HSBC bank. E-filing to the IRS has no charge; e-filing is free. Block has no control over HSBC bank and whether it approves a loan or does not approve a loan. Your refund is the collateral for the loan. You are borrowing against your refund. If HSBC turns you down for the loan, then your beef is with them, not Block. The bank, by law, has 30 days to notify you why you were denied the loan. You also get a free credit report. When applying for a loan, from whatever source, you run into the possibility that the loan application may not be approved. This is not the fault of the person or the company who helped you apply; the issue lies between you and the bank you applied to for a loan. You shouldn't be angry. What you did was try for a loan and you were turned down. It's similar to applying for a loan at the bank, there is an application fee at a bank. Paying the application fee doesn't guarantee you will get the loan. By the way, the express filer fee is NOT a loan application fee. I was just trying to give you an example of how it costs someone to apply and how the cost doesn't guarantee approval. I hope this explanation helps you.

CPA's are the reason that HR BLOCK thrives as a business.

call 1800hrblock and report this as soon as possible. i work in the call center and this needs to be reported. she should not be working there and if you make a complaint it is a good posibility she will not be there next season. trust me i take these calls all day long and i know that there are concequences for these peoples actions.

my address was not correct on my tax form, how can i correct this?

THE WORKERS AT H & R BLOCK SELL INFORMATION ALL THE TIME. YOUR WHOLE LIFE GONE IN BILLS OF FIVE S. INGLEWOOD, LOS ANGELES, SANTA MONICA AND CARSON ARE NUMBER ONE. ITS THE PEOPLE WHO BEEN THERE WORKING 10-15 YEARS. STOP COMING TO THEM FOUND A CPA OR E.A TO DO THE JOB. H & R BLOCK FULL OF B---L S--T. RUN FAST

I tried to submit my taxes on line through Turbo Tax only to find out someone had already filed a return using my SSN. I told the IRS and now I have to file via mail. I did some more checking (credit reports etc.) and found my 'new' address. I called the IRS back (becasue you need to know your address and SSN to discuss your return) and found that my return was submitted through a H&R Block office 300 miles from where I live, I got the preparers name and all that. Informed the police and filed the paperwork for identity theft with the FTC. Luckily no one had jacked anything else. Wonder what sort of controls the H&R Block(heads) use when folks come in to do taxes and get the instant refund?

I had the bad experience for my tax return of 2011. The made a big mistake forgot I had paid my estimated income tax quarterly. Fortunately IRS paid me back the over payment several months later. Their policy is if they make mistake they will refund the preparation fee. They refused to do that and only agree to give me a coupon of $100 for my next tax preparation. Who would like to go back for their terrible service !
Fairfield, California

Yes H&R Block is horrible. Every visit I have made in the past three years has made me laugh aloud. The "tax experts" are just people who took a summer course and, for the early tax filers, will most likely be their first file they do!

My family members take me along when they go because, although I am not a tax expert, I do know how to file, where to look for deductions deductions, and the overall procedure of income tax filing. Every visit I have made with girlfriend or relative, I have pointed out mistakes and corrected them. Naturally I did miss one of their mistakes and my girlfriend now has the Canada Revenue Agency up her [censor]. On top of that, her mother got cussed out by one the tax reps when she asked “why is taking 2 hours to do my taxes?".

H&R employees brace yourselves, I will make it a hobby of mine to fish out these incompetent workers and bring, justice, for lack of a better word, to those they have screwed over.

Several comments. First, mistakes happen! When you go to the doctor and he gives you a prescription to fix a problem and it doesn't work, do you go get your money back? No you don't! You go back and he gives you another prescription and says, "try this and if your not better in 2 weeks come back". Why does no one ever ask for their money back from doctors?
Second, if they fixed the mistake then you shouldn't complain.
Thirdly, a lot of the mistakes that preparers make are due to uneducated people like most of you not bringing the correct info.

I recently decided to go to HR Block because I had a bad experience somewhere else (LIberty Tax). I went online and picked the most experienced person in the office. To make a long story short, I completed the paperwork on Monday, the refund check should have been ready on Wed. It is not Thursday, my husband calls and he finds out the papers were still sitting on somebody's desk. I'm OUTRAGED! I'm paying them over $260.00 and they have not even doen their job. I want to know who do I contact to get my service charged refunded to me. The manager of that branch has not returned any of our calls.

I AM VERY ANGRY THAT HR BLOCK EMPLYEES OBVIOUSLY NOT DOIGING THERE JOBS! THEY HAVE COAST ME ALOT.

I've been doing my taxes with H&R Block for many years, and last year they really screwed me over big time. I ended up getting re assessed and owed Canada Rev $1700! RIGHT BEFORE CHRISTMAS.

To make matters worse, i phoned head office and complained...they told me that there is nothing they can do and it was not their mistake...i told them that the lady who did my taxes was on the phone with Rev Can. for a while and should have known something was wrong. If i wanted to screw up that badly i would have done the taxes myself! WHAT THE HELL AM I PAYING THEM FOR? They proceeded to tell me that that phone call was not documented in my file...i said that obviously their emplyees are not doing their job PROPERLY because Rev Can. has it documented! I then asked to speak to someone with higher authority! I AM STILL WAITING FOR HIM TO CALL ME BACK AND THIS WAS BEFORE CHRISTMAS!

Any advice?

H&R Block bu-- sh--t I found out that a mgr. In LA Down Town Ca. had 60 ID with her name on it. she has 2 offices. Look out for her.
At H & R Block its a sick lady named Roberta Ly-- telling cilents about a young girl that was in her office buisness. Let talk about your son that die in dec. his head nexts to his body. I hear ever thing that gones on at the block. how family members can work in one distict about40 people said Inglewood Ca.

I just fell into this same trap. as a matter of fact h&r has on its web site that it is a bank. The application also says H&R Block Bank. Therefore I see this a consumer fraud and think the regulators should do something about such bad practices. If I had not called I would still be waiting. The taxpreparer even tried to make it sound good by saying, you will only be charged the fees for the 8 to 15 days. Did not H&R get enough with the last class action suit they lost. i wish the Justice system in this country did a better job.

Upset in Missouri

I posted my story a few days ago, and asked for help from others when the same thing happened to me. I got a big responce. Use the link below to get there and see what all they had to say. It sucks!

http://answers.yahoo.com/question/index;_ylt=Av7vJFV8WEUbrhBtxbWV_lojzKIX;_ylv=3?qid=20090119073348AAP9AYG

Which is a load cheaper in the long run. Getting the money right away is nice, but it costs about what 400 dollars all told? Not worth it to me, but hey, I am not everyone.

Most of the complaints I've read have been due to the RALs being denied by HSBC. This is mostly due to a person having an IRS 'Refund Offset'. This is caused by such things as owing back taxes, owing outstanding student loans, or other government guaranteed loans, or owing back child support.

Neither H&R Block nor HSBC has any way of knowing if this applies to someone until after the return has been filed. Unfortunately, since the return has been prepared, filed and accepted by the IRS, H&R Block CANNOT get it back for you to go home and do it yourself.

However, the possiblity that this could happen and the reasons for it are spelled out in the multiple page loan application. The tax preparer is NOT going to read this whole thing to you, so if you can't read, then get someone to read it to you. It specifies that if your loan is denied it turns into a RAC, your loan interest fees will not apply and your refund will be released to you as soon as HSBC gets it (8 - 15 days) for whatever amount is sent by the IRS less your other fees.

If you don't think the fees for the RAC are acceptable for you, then I suggest you don't apply for the RAL and do your return yourself and get the IRS to direct deposit the money directly into your checking account in the first place.

I work for Block. You went in to get a loan with HSBC bank. There are tax preparation fees due to Block; then there are fees due to HSBC bank plus interest for the loan. The tax prep fees have nothing to do with the HSBC bank fees. Block acts as a facilitator, or bank agent, between you and HSBC bank. The fees to Block are for having your tax return done in a timely, professional manner. E-filing to the IRS has no charge; e-filing is free. Block has no control over HSBC bank and whether it approves a loan or does not approve a loan. Your refund is the collateral for the loan. You are borrowing against your refund. If HSBC turns you down for the loan, then your beef is with them, not Block. The bank, by law, has 30 days to notify you why you were denied the loan. You also get a free credit report. When applying for a loan, from whatever source, you run into the possibility that the loan application may not be approved. This is not the fault of the person or the company who helped you apply; the issue lies between you and the bank you applied to for a loan. I hope this explanation helps you.

I did my taxs last year with h and r block and paid then 109.00 to do my taxs.. When they did my taxs they gave me a check for my return, As i was leaving the office they called me back in and asked me to give the check back, but on the contract papers it says the they gave me a check and they didn`t, and rev canada papers says the h and r block gave me a check refund...hmmmmm Where did the money go. Then I got a letter for rev canada and they sent me a bill for 4000.oo because when h and r block did my taxs and put money somewhere the shouldn`t of with out haveing the proper 2202A papers for my schooling so now i have to pay...can I sew them...who will pay the goverment...How can I fix this...I called h and r block and they told me that it was there folt but i still have to pay the 4000.oo buck for there mistake...and wat really sucks in I had back surgery and didn`t work 1 day or have any income last year...I`ll never use them again..put me in the hole like that...

Dementra...take the letter you have received from Canada to your local H & R Block office. Request to speak with either the original preparer you dealt with or a senior preparer well versed in International Taxes. If, for whatever reason, that option fails you, I would ask for the number and address of what is called a "premium office" that might be nearby. Those types of offices have the most educated preparers that HRB can offer, as preparers there are (collectively) certified to do Estates, Trusts, Corporations, Partnerships, 1040-NR, and handle questions on international taxes.

If you live in a remote area and do not know where to turn, type the company's name into a website search engine and use their "find an office" tool to get the one closest to you.

I'm having issues with them as well, they did my taxes in May and gave me 90$ back, then November came around and the Government of Canada now wants me to pay 600$ by the end of the Month :(

Get over it...

For returns that were filed 1 year ago, does anyone recall that the IRS had a weblink they made available so preparers or citizens could look into the amount of stimulus rec'd? Also, does anyone recall that this link went down during what many at Block call "peak"? We could not validate stimulus amounts received by clients. And guess what - most clients claimed to have received far less than they actually did. I had a smattering of returns that had to be rectified because of this error...odd in that none of them had to be corrected because of the client claiming too much stimulus money from 2008...rather too little.

It is the same situation this year with the $250 ERP that was sent out last spring as part of the ARRA, aka Stimulus Bill. This year, the IRS has no handy-dandy help link and we are totally reliant upon client veracity to make sure we accurately submit information on returns. And guess what - that one area has been the biggest area of rejection this tax season...clients telling us they rec'd nothing when, in fact, they did receive something. I sat with one man just this week for over 30 minutes as he was on the phone with the VA, verifying his ERP status. He had a human on the phone and they verified for him that he'd rec'd the money (client's cell phone he had on speaker mode) and then the client said, "Yea, I thought I might have but just wanted to make sure". I felt like slapping my forehead, as he'd insisted strongly to me...before I suggested he call...that he absolutely had not rec'd the funds.

Again, HRB preparers can be held accountable for mistakes they make, but even on a customer complaint site, let's not fall into the quicksand trap that is believing the customer is *always* right.

And to Michelle and others in the military, if you visit an HRB office, request a person that has many years of experience in completing military returns. If you get a wishy-washy answer in response, then phone another office.

H & R Block made errors on my 2008 tax return resulting in losing 600 on my Federal tax refund. Obviously I am not a satisfied customer and want the $300 they charged me to prepare my taxes. Has anyone recieved their money back?

I agree that H & R Block is a lousy company. They screwed up my 2007 taxes with 2 different mistakes. I have been trying for 2 weeks to get a district manager on the phone. No luck... but they did prepare my 1040X for the corrections. However I now owe 1025. So not only did I pay 230 for them to mess up my return... but now I owe 1025. Good luck every getting a call back from this company. I went to 3 different offices 2 weekends ago... It was like chasing a ghost. I could never find a district manager or for that matter anyone in charge... and at one of the office I confronted by an angry "tax professional" when I was only asking/trying to find out who in the world is running these offices. I also am going to file a complaint with my state Attorney General's office & the newspaper. It is ashamed that others and myself paid good money for horrible service from people who have no idea what they are doing. I think it should be a crime to take our money for such horrible services. Services that in the end wind up costing us more money. And for anyone thinking of having H & R Block prepare your taxes... run away... run fast... because they will never help you if there is a mistake. Forget about "Peace of mind" assurance... HA HA!

2/10/09

I WENT TO H&R BLOCK THEY CHARGED ME $300 FOR FILING FEES THE PREPARER FILED THAT I DIDNT RECIEVE A STIMULUS CHECK WHEN I REALLY DID THE IRS THEY TOOK $900 BACK MY REFUND WAS $657 AND H&R BLOCK TOOK $303 WHICH LEFT ME WITH A REFUND WITH A CHECK FOR $357. WHEN I WAS ORIGANALLY WAS TOLD I WOULD RECIEVE A $1557 CHECK. SPOKE TO MANAGER BILL METRICK WHO TOLD ME THAT WAS MY PROBLEM AND THAT WAS BETWEEN ME AND THE IRS! WAITING FOR A CALL BACK FROM DISTRICT MANAGER FILED A COMPLAINT WITH THE IRS! BBB AND AND WILL BE GOING ON TRENTONIAN NEWSPAPER AND WOULD LOVE TO FILE A CLASS ACTION LAWSUIT FOR LOUSY SERVICE.

i work in the call center. call 1800hrblock and they should be able to help you. trust me if the tax office messes something up do not go back to them to get it fixed, call us we are glad to help you.

i agree with this client because a tax professional that work for block should have known better and did the taxes right because one of our policy is to double check everything before the client leave the office to make sure their tax return is right if the preparer was not sure they should have check with an experience preparer to make sure it was done right

Do yourself a favor. Since their software is the real brains behind Block, download a bittorrent client and use an indexer to find yourself a free copy of H&R block At Home 2009 Premium to do your taxes. 100% free, can e file for free or print a copy and mail them in, and it's the nearly the same as what they use. If you like the software, of course you should purchase it. But at least this way you can try it out first. And unlike their "tax professionals" this software will never charge you an extra amount for a form, tell you to call the district manager, be snotty, call another so called "tax pro" and ask simple questions or make you go home and grab a document you forgot and be a little punk about it nor deny you based on your credit. I've known people who have used this exact method, very good friends (only two, so i'm not saying I know 100 people who do this because that would be dishonest) as a matter of fact, and their taxes are flawless every year. Their results are the same as if they would've paid 500 in blocks office to do it in person. The software helps every step of the way. And best of all is that when you decide you want to purchase it (since you will love it when you use it for yourself) you will find it's very reasonable (only $50 or less) and it can do even the most complex business returns or farm/rental income/investment income, etc. It worked for me the past 3 years excellent and even though they changed the name, it still is the best tax software I've used.

If you do not decide to purchase a copy after using the downloaded software, shame on you, but at least your taxes are done!

H & R Block is a joke. I will not go into detail but to say every comment here by someone who feels ripped off by the Block sounds like my story. Had been a regular customer since I was 16, now 26 and brought my wife in with me for the past 4 years too. The price is far too high now, also..

If anyone considers shelling over hard earned cash to these people- remember.. If you are on the internet now you can manage to do it yourself for free using pirated software made by H&R Block downloaded from BitTorrent which can be found all over the internet. Thousands of us do, you don't have to know anymore than the average tax pro who works at Block (which as I've discovered is nothing that can't be learned in a few clicks within the Block Tax prep softwares HELP section in just a few minutes) and best of all it will do your state AND federal return as an e-file for free..

If you search and research hard enough you can even find a version that will handle small business, rental, investment income, etc, just like the one I used did!

If you choose to use Block anyway, I hope your experience is better than ours. It's true, when you complain about price they refer you to the District Manager who gives you lip service and then they escalate your issue.. and you''ll never heard about it again. My tax preparer didn't even ask me to deduct the $450 in tax prep fees I paid in ''08 AT Block from my '07 return. LOLOL

Nothing you can't do yourself. They rip ya off, get even.

I am an 8 year veteren tax preparer at H&R. I agree that their fees are too high and the POM is skewed in our favor. You must submit IRS corrispondence within 60 days and we will pay ONLY if it is our error. However, if you can get a tax preparer who has a few years under their belt and have a relativly standard return we are very good. We are very good at standard schedule "A" stuff, schedule "C", schedule "E" etc... When you get into inheritence, K 1's, LLC's, I usually recommend my clients start looking for a CPA, as they are more trained and experienced in these matters. Tax preparation is an art that is subject to interpretation. Many times I call the IRS and they cannot even give me correct answers to questions. We are not infallable, and can make simple human errors. The client is responsible for giving us the correct information and we are responsible for putting it in correctly. It is a joint effort.
If I see a big difference in a tax return from a prior year, I compare the two and see what differences there are. Did the client make more money, pay less tax, pay off the house so less interest...? Get comfortable with your tax preparer and stick with the one you like. Go to them year after year, create a relationship with them. Too many times I see people come in and say "I don't care who does my taxes", but in the end ...you should care.

H & R Block charged me $554.00 to do taxes that took my previous accountant (now moved out of State) 1 hour to do, out the door. I am a very good bookeeper and am informed before going to the preparer, but like to have other's coomplete my taxes because they supposedly "know the tax program".

My previous accountant / tax preparer charged $100 / hour. Asking H & R block up front of what cost should be they can not give you an answer other than "after we put everything in then we will know". Of Course, at the end of session you can choose not to have prepared document submitted. What a crock! My wife and I spent nearly 2 hours with the preparer that had to make numerous phone calls to another office because she could not figure how depreciation and rental housing went into their system. This from a 5 year H & R Block Vetran! After, spending 2 hours with this office in Midland, Michigan, wasting time with incompetance and coached the preparer along in their own program to complete. I was ready to leave. Questioning the fee of $542.00 I was shocked. I tried negotiating with office manager and was advised to contact the District Manager about the unfairness of the charge. All I got was lip service. Figuring we already put too much time into the 2008 returns we paid and got out. After settling a bit, I called corporate business office in Kansas made a formal complaint with no response back. Of course I called to check status 3 or 4 times and get "I will upgrade your complaint status to priority, you should here back from somebody in a couple of days". It would have been satisfied with paying up to $250.00 - but, not happy.

The peace of mind I agree that is a scam. That only does cover their mistakes in calculations. Not entry errors or your errors.

I will never use this rip off service again. A matter of fact I might even apply for a job at H & R Block. Side note! My family owns a dairy farm and has very complicated taxes. They go to a privatley owned H & R Block and were charged $380.00. Wow... most Lawyers charge $200 / hour. Is Henry Block worth it?

h & r block charges their clients per form. the more forms you have to submit the more your tax prep fee will be. h & r block is not your MOMMY and should not have to hold your hand and tell you what to bring to complete your return if you don't have everything they will send you home to get. the tax preparers can be audited by the irs and if they do something illigal then they could have fines, fees, their job terminated and even jail time. they don't know you and they sure as hell are not will to go to jail for you cause you are lazy. think about what you do for a living if someone came in and yelled at you cause you wouldn't do something illigal and risk going to you jail wouldn't you think they are crazy. i know i would, i would do anything for my family but someone who walks in off the street no freakin way! my h & r block office is a franchise and the owner is awsome, he will come in whenever you want to meek even if its 3 in the morning. he gave me his cell # if i had a problem i could call anytime and even if i don't get the peace of mind he is always there to help me. people think that CPA'S know all but i have seen some returns and these people should even be allowed to use the computer. just cause they take a deduction does not make it legal! h & r blocks software will only do the wrong thing if you lie and give them wrong info.

I applied for the loan this year and have NEVER used HR Block before. My husband and I always file jointly though, so I brought his paystubs along with mine while he was at work. They kept insisting that I did not need his income, that I should do it alone. So I did, after 2 experts told me this. They estimated I would get over 6, 000 back, which has NEVER happened. It has to be because it didnt take into consideration my husbands income, but it took our two children as dependents. Well, long story short- I got denied - for credit reasons provided by Experian. Okaaay, my credit isnt perfect, but I got a house and a car on my credit ! And have never made a late payment and we've had the house 5 years, and the car nearly 3 yrs. But what I really don't understand is how the people in front of me walked out with loans when they just told me in the waiting area that they have horrible credit and if they didn't get this loan their car or house was getting repoed because they never pay it on time?!?!?! Then why was I denied? I am very upset. My husband is going to try to do it after he gets off work, but his credit is about the same as mine. I hope he does get it though, otherwise, I don't think my children will get to have hardly anything this year for Christmas.

NEW YORK TIMES NOVEMBER 21, 2008
Let me start off by saying my husband and I have had H&R Block do our taxes each year for five consecutive years now. Each year, H&R Block has offered a Holiday Loan in November and December which is paid back by withdrawing what you owed on the loan from your tax return the following spring. For five years we have participated in this Holiday Loan and remained with H&R Block BECAUSE the loan has helped us out so much in the holiday season. Without fault, we have paid this money back all five years. We are aware of the fact that if we wanted to avoid paying this money back, we could have easily had our taxes prepared by a private source who would not take out the loan money. By doing this, we could have avoided continuing paying $450 dollars to H&R Block each tax season. We NEVER would have done such a thing and thus, have continued doing business with the Block and paying UNGODLY charges to do the simple paperwork. This year, the loan was set to begin on November
20th, my only child's 12th birthday. We made the FIRST appointment available and arrived at the Block fifteen minutes early. On arrival, we were asked if we met the following criteria:

pay stubs showing at least $10, 000 in earnings for the year.

Valid photo ID

Well we obviously met the criteria, and have ALL five years. It's usually a fairly breezy process; in and out in about twenty minutes. This year was "different" to say the least. After the paperwork was filled out, our estimated refund for 2008 was quoted at 3, 800 dollars. The holiday advance is for one thousand. Paperwork was electronically submitted and then... NOT APPROVED. Why? Who knows, no one has yet even taken the time to answer this question for me. We were given a phone number (loosely used) and told by calling the number we would be given a reason why this did not go through. The tax preparer claimed to be "shocked" and stated "WOW, you guys have been approved every year! I've never heard of such a thing!" When we called this STELLAR 800 number to get some answers we discovered quickly that this is a generic number that is a pre-recorded message basically saying "you weren't approved, you'll find out why when we send you something in 6-8 weeks". The number then hangs up on you with no option to speak to anyone. Consequently, our daughter received NOTHING from us on her twelfth birthday. I am not an ignorant person and never rely on something that is not for SURE but MY GOD...FIVE STRAIGHT YEARS WAS FOR SURE! We trusted H&R Block, we have been loyal. SHAME ON US.

My common law spouse and I went to Block this year in January to get our taxes done (Canada). I was on maternity leave since October, and my spouse had drawn unemployment a few times because the company he works for was doing a buy-over. We called the office ahead of time to check and see if the tax "proffesional" needed these statements to which she replied "no, that's fine". We went and had our taxes done, everything was fine, until a couple months later when the tax preparer called my spouse saying that he owed her over $800 because he didnt tell her he had drawn unemployment! He said he wanted documentation of the amounts and how she had come to this conclusion, and she denied them to him unless he went in to sign a paper saying he was going to pay the money back. She said she'd get her boss to call the following Monday, and of course, he never did. We received a couple of letters from her saying that the money had to be payed within 10 days or interest would be applied, but we ignored the letters because there was no documentation to go with them. Today, we received a call from a collection agency telling us that we have to pay the money back asap or its going to be put on our credit report. Why in the world should we have to pay for a mistake that we clearly tried to avoid?! This woman should not be doing taxes. Any comments as to what we should do would be greatly appreciated.

i work for block sorry that you all feel that way about block may be you haven't met the right tax professional to do your taxes i have been doing taxes for them for 16 years and my first priority is to do my best for my client the client must come first before anything else no matter what it take you must always make the client feel comfortable with you doing their return and so to all of you that had a bad experience with block i apology for the tax professionals that you had a bad experience with and hope in the future that you will find someone who will put you first when it come to your taxes because doing taxes can be a scary thing to do.

This year we filed our taxes with HR block. They charged us the normal filing fee, no problem. Understood that. Then they tell us to get a renters certificate from our landlord to collect the homestead renters credit here in wisconsin. Ok, we go to get that. Then, once we are there, they charge us 49.95 to go back and fill out the WI-H form and send it in. Ok, now waitaminute. Last year, that was included in the original filing fees and prep costs. Every year it has been. But now you punks are gonna charge me 50 dollars for what amounts to writing a few numbers, a paperclip, and a stamp?

I am supposed to have a year round line of credit. Bank has taken paycheck with out approval and. Line is supposed to be $800 and the $800 has been paid now they say my line is only $300.

thats wrong I have been a client of H&R bank since I started working and did not get appoved for the loan It comes right out of your taxes there is no way to rip them off most people with good credit have money and dont need a loan what the hell!

I also am a very unhappy customer: I excepted there Emerald card advance. Then they sent me a bill witch I paid,then they took it out of my refund amount again. They admit they have a credit for me but are unable to tell me when they will but it back on my card, it has been a month and I can not get any answers from them. Very unhappy with them and will never do my taxes there again! They need to be put out of business for good.

I TOO HAVE A COMPLAINT ABOUT HR BLOCK BANK I DID MY INCOME TAX ON THE TAX CUT SOFTWARS AND FILED ON JANUARY 13,2008 AND I HAVE YET TO RECIEVED MY TAX RETURN I HAVE CALLED NUMUEROUS TIMES TO CHECK ON THE STATUS EACH TIME HAD A WAITING PERIOD OF NO LESS THAN 45 MINUTUES BEFORE SPEAKING TO A REP JUST TO HAVE THEM GIVE ME THE RUN AROUND CALL HERE CALL THERE THIS HAS BEEN THE WORST INCOME TAX YEAR YET GOING THROUGH HR BLOCK BANK I WILL NEVER EVER USE THEIR SERVICE AGAIN NOR WILL I RECCOMEND THEM TO ANYONE THEY RIP PEOPLE OFF WITHOUT GIVING ANY SERVICES AND IM SURE THERE WILL BE A CLASS ACTION LAWSUIT.

Don't pay even $89 to have someone fill out a 1040EZ! There is nothing they or anyone can do on that form that will get you even a penny more in refunds, or a penny less owed if you've underpaid. It takes literally five minutes once you've done all the legwork of gathering up your W-2s and other info.
Anything that would help you get more back or pay less would require at least a 1040, if not even more paperwork.

Even if you think you need the money desperately, obviously you've all survived the ridiculous delays they've put you through, right? Which are much longer than if you'd just waited for the money to come to you unaided.

File it on your own (it's free through H and R Block online for the 1040EZ); with direct deposit and it's in your account in 8-10 days, and you owe nobody anything related to it. Even a hard copy check will be in your hands in less than three weeks if you prefer not to do direct deposit for whatever reason.

I just looked at our H & R Block fees, $389! I think that is crazy! Especially since I just looked up what it costs to use Turbo Tax online and its a fraction. I dont get what the hell are we paying so much for? I can input the same info online, what advantage do I have going to "professionals"? They didnt give me any tips or breaks that I couldnt do on my own. I will NEVER go to them again! Crooks! Im super pissed right now. Have you ever seen a breakdown of exactly what you are paying for? Cause I have no idea.

Mystery Responder must work for HR Block. Clearly if you the statement you will see that she is not complaining about the card but HR Block. If the IRS already deposited her money what is the reason for the hold-up? HR Block has been doing these types of things for a while now, I am just glad that I am smart enough to know better. I havent use HR Block in three years and I plan to never go back to them.

Who is the idiot, if it says 8 to 15 days then it could take up to 15 days. Also who ever explained the process to you must not have explained it correctly. The cards are set up so that people who do not have a checking or savings account to direct deposit their refund in to have access to the card to use as a savings account that draws 4 % interest on the amount on the card. Also it makes it easier so u dont have to pay someone to cash your check, and you can have your payroll check direct deposited to the card. If you had questions you should have asked them when you had your taxes filed. Plus it is not H&R blocks fault, the irs did not pass all the tax laws til the middle of Jan so there were a lot of peoples stuff held up. Also there were other tax laws that did not pass til Feb 11th. If you want to complain about something then complain to the irs about the situation. The irs has to approve all tax returns before your money is put on the cards or direct deposited or you get a check printed for it to be legal, no matter what tax company you let do your taxes.

We paid almost $300 for our taxes to be prepared and filed by these idiots. We opted for the 8-15 day refund to be put on the Emerald Card... which was mailed to me a month or so ago. They "claim" that by putting your money on that card you will receive it quicker. Well, I went on the IRS website and it showed that our money was "scheduled" to be put onto the card on the 15th day. If my refund has been approved and released by the IRS, then why am I waiting until the last day to get my money? These people are liars and theives and should not be allowed to mislead the American People any longer.

Sometimes people seem to forget that we all are humans and therefore subject to human error. That goes for H&R block and any other business. This company does have a Peace of Mind offer where they let the clients know that human error can occur and if so, they hold themselves accountable for it. Please try not to be so critical of people and consider yourself as if it were you the tax professional. Could you do it? Turnover in this business is high. Thank God that someone is willing to be trained to do YOUR taxes even though they have to get help. That is what managers are for... to help the staff. I know that their error was a costly one, but try not to be so hard on people for their humanity. You just might find yourself on the receiving end of the same kind of treatment. How will you measure up?

Refunds are never guaranteed. The higher your income, the higher your tax liability which may result in a lower refund. When you stated that your income was over twice the limit compared to what was entered when you applied for the loan, it changes the anticipated refund during tax season. Unfortunately for you the difference in actual tax refunds are in part due to clerical error when assessing your last pay stub. Hopefully by now, you should have heard from the district manager in your area. 1-800-hrblock or if that fails, you should have arbitration forms in your possession. These are forms that you sign before you file for any product. The loans against refunds and pre season products are heavily geared toward the poor and underserved. I have yet to see a wealthy or rich person apply for those type of products. Good luck

I went to H & R Block this year to get my taxes done. The girl, Connie was GREAT. She TALKED to me, asking questions in order to allow me to get the best refund (if any). Other places I have used just assume you already know EVERYTHING that you can show or not show on your taxes. If I knew all that, I would do my long form tax return myself. She was VERY good at customer service relations; Yes I would highly recommend her. The problem: The cost H & R Block charges you to file is ripping off the customer with all the gusto they can. Connie was wonderful with me doing my taxes (a SMALL business with a lot of home issues, mortgages and etc). Yes, I did receive a little over $500.00 in refund, but H & R Block charged $450.00 to file taxes. I don't have an extra $450.00 lying around to throw away, just living paycheck to paycheck. I called the local office to find out where I could call and complain about the outrageous cost, and am waiting for the district manager to call me. Bottom Line: I will call H & R Block next year to see if Connie is there--hoping she will go some other place where they don't take you to the cleaners, but I will NOT use H & R Block again and be ripped off unless THEY MAKE SOME CHANGES IN THEIR FILING CHARGES. THE GOVERNMENT SHOULD STEP IN AND STOP THIS. MAYBE THEY WILL HAVE TO GO OUT OF BUSINESS...

Every tax pro has a contract that they must sign and agree to, before working for H & R Block or its Franchisee' you should have read your contract and adendum before beginning work. If you did not understand the contract you should have asked.

H&R Block not only rip off the clients but also the people they recruit to work for them. They charge a fee of $200+ to take the cousre. A required 69 hours with 80% passing grade. Then you go to another 30 hour class. They have you go to the office you choose to work in to do case studies and state that they pay you (OJT); but they wait until some time has passed and tell you just before the tax season starts the the time you spend in the office doing case studies that you got paid for will be deducted from your commissions. One person told me the first year he really didn't make any money.
They charge the clients exhuberent prices on doing the return and getting an advance loan on the return. I was so disgusted I left and didn't go back. They not only want you to work for free and you're also a bank agent when you offer products for HSBC. The commissions ( no mention of what percentage ) come from the products/services the clients purchases. I agree with you totally, they are a ripoff. That why the IRS is offering tax preparation on their website for free poor poeple can't afford those rates. With the situation the economy is in right now (2008/9) you need every dollar to live. Con Edison, MTA, Food Perscriptopns, everything shot up.

Complaint #1...I had an appointment with my agent in 2017 to file my 2018 returns. When I went to the appointment they told me the agent no longer worked there and I'd have to make an appointment.
Complaint #2...I'll give them another chance. Made an appointment with a specific agent for 4pm. At 4:20 I'm still waiting. Before leaving I told them this was my giving them a second chance and 20 minutes late for my 4pm appointment was totally unacceptable.

Highly discourage people needing their tax return done at the H & R Block at the Monroe Shopping Center in Monroe, Michigan. They are totally disorganized...so do you trust them with your return?
Susan

H& R Block is a NIGHTMARE! Their customer support is a joke and they do not live up to their guarantee. I took my Taxes to Peoples Plaza on May 5th, they were not completed until June 18th, when I called inquiring they could only tell me the agent was not in; apparently no one else bothered to look into it. When I was finally able to pick them up, I paid of course for the service 281.25. was told refund should arrive in 6 - 10 days. It's now August 3rd, and I just found out yesterday that H&R Block never filed my taxes with the IRS. That is not until yesterday, when following my inquiry they decided to find them and process them. I am terribly inconvenienced here. I have been waiting for those funds to travel for a medical specialist in NY, next week. Now I have not funds, will have to wait another two months to get another appt. with the specialist; someone in the office giving me bogus names and phone number of site supervisor, and head to call 4 times a beg to speak with an corporate supervisor who then said he could only escalate (their definition of escalate: 7 - 10 business days) an order to have the situation investigated. This has got to be a cruel joke! DO NOT GO TO H&R BLOCK. AND WHENEVER YOU DO DO NOT TAKE THEIR TAX COURSE ... its a rip off too!

Husband went to Anderson, Sc office to efile federal on 2/2/16. We told him we had partial health ins for 2015. 2/22/16 We recieve letter from IRS stating we need to file form 1095 A, that same day we went back to reefile. 5/9/16 We recieve letter from IRS stating verify identity, we cant do it over the phone, we have to go back for a third time. Husband has lost wlrk days because of this.We ve never had problems with them before. We are angry and will never use H&R Block again! 😠

turbo tax saves you alot of money and much faster they will help you out on the phone barely 130 bucks you get your money in your bank or card in no time...hr blockers can get you extra money they charge higher fees cause of this they have lawyers and accountants that can return more cash...with donald trump as president we will see higher weekly paycheck be less taxes on you

watta hell, they forgot to file for GST/HST return i Got 0$ for low income

It is not at all reasonable nor justifiable that your preparer pay your taxes for you ... error or not, the income taxes due remain by lawful tax regulations still the full responsibility of the taxpayer. On the other hand, an ethical tax preparer, if tax preparer fault can be honestly determined in the matter, that person should always indeed pay the interest and penalties on their own true licensed tax preparer errors.

Put another way: If you worked in a factory handling auto parts, and you reached for but slip up and drop a part and it breaks, should you be honestly obligated to pay for it out of your own pocket if you dropped it by accident? What if it was a $1, 000 retail part ... should your employer dock you for $1, 000 out of your pay when you are not honestly nor truly at fault, simply because accidents happen?

I have personally had taxpayers claim that they gave me a Form W-2 or 1099 that did not show up on the original tax return. But my constant policy (for 34 years now) is to always immediately return all but the copy B of the W-2 and all the copies of 1099 immediately to the taxpayer, giving them those other copies for their long-term records ... but then they claim they now cannot find any of their records. That final fact alone proves that ethically speaking the true error was theirs, not mine, because they now indeed and in fact cannot prove that I did in fact do anything wrong ... and so far I have defended myself and won two such cases in small claims courts over the past three decades because I was dead certain that I was in the right ... and the judge agreed.

Tax preparers are human beings trying to work through a myriad of very complex federal tax code regulations on a computer with not-always-so-trustworthy tax software (that's why there are "updates" sometimes by the hour, but more often daily). If you are wise, you will find a year-around local independent tax preparation service and work with the same person each tax season. Dealing with that same person year after year makes them far more accountable in the services they provide to you, but you really should also need to know and see in real time the person who is really doing the work and if they are duly-qualified to do so.

Imagine this: Your barber and beautician must be state licensed, even the person who drives your child's school bus must be licensed, your insurance agent, your dentist, your doctors, your vet, your dentist, your attorney and a considerable number of other professionals in various fields of professional endeavor must be licensed either locally, and/or by the state, and/or by the federal government to deal with you and your loved ones, your health, your household finances, etc.

Then there is the new and unknown-to-you person who is ill-trained, ill-paid, struggling and trying to complete your tax return under pressure to generate refunds and earn commissions. Unfortunately, you will find most all franchised tax preparation firms are usually actually owned by licensed professionals (I.E: Attorneys, CPAs, and Enrolled Agents) but the staff you meet and who handle your tax matters are often both poorly trained and poorly supervised. A large franchised business will have "seasonal" offices and "seasonal" help at the reception counter and at their desks and in cubicles, but you should always remember that these folks generally took a "crash course" in prior years' taxes, and then were selected and hired, and then retrained by some degree to deal with the current years' tax issues as best they can.

The common complaint against most tax preparation firms is that they are "tax refund mills" that ask you too few questions while promising "expert results" from their tax preparation efforts in your behalf in the shortest time span possible. You get charged for a depreciation lapse schedule, but you don't get a copy of it; you pay for one kind or another of "insurance" to cover "mistakes" on your tax return, but you rarely get a chance to actually go over the paperwork and have a way to make certain it is correct in every point, and when errors are found, you have to fight with the firm to even claim your "insurance coverage". You have questions to ask for your own peace of mind, but there are five or six people sitting there waiting to get their own tax chores out of the way, but that preparer before you doesn't know enough about federal taxes to explain to you why you should not use the federal income tax withholding system as a "forced" savings plan, nobody tells you that your aged mother might qualify as an added dependent on our return, or that you could save thousands of dollars in taxes by being incorporated instead of being a sole proprietor, etc., Etc.

If you procrastinate and find that you must use a franchised firm one year very near the filing deadline date, then the following tax season make a real effort to file earlier with the help of either a state-licensed tax attorney or CPA, or a federally-authorized and licensed Enrolled Agent that will spend at least an hour with you. True tax professionals tend to first complete the current year tax return and then perform "due diligence" with you in your presence to see what you are doing right on the one hand, but wrong on the other. Many truly-licensed tax professionals will look at your prior years' tax return on a "no change = no charge" basis, and that "second look" by a true professional will all-too-often help you to personally determine to amend that last-years'-poor-quality-return now, right now, before the IRS sends you collection notices or show up on your doorstep or at your workplace.

Will a true tax professional cost you more in fees than the person did at the "income tax refund mill"? That is likely ... but that licensed person can provide you with some "protection" you don't get with most franchised firms: (1) the preparer that performed and signed your return is the self-same person that attends to IRS notices and/or IRS examinations with and for you; and (2) they can also be the self-same person that "goes to bat for you" with IRS collections efforts situations, and (3) up to and including even to IRS Appeals. You want a tax professional that stands behind and is willing at all times to defend the tax work they dealt with for you ... not a stranger, not a "ninety-day wonder" that will be your landscaper or housekeeper or your plumbers' helper next year, and not a person that prepares your taxes for a fee but never takes responsibility for his or her errors if or when errors occur, and cannot suffer loss of their license when they violate state or federal ethics laws simply because they are unlicensed.

I have used H&R block years. We did the Emerald card advance in 2011. I had a job as did my husband, we both brought in out last pay stub and they entered the information into the system. We got our advance and went about our business. As soon as our W-2's arrived, we filed. Well, about a week ago we received a letter from the IRS stating my W-2 was not put on the report. We provided all our W-2's. On our Emerald advance paper work the annual salary amount is correct. That year our taxes "were lost" in the system. I saw the same tax preparer tell another lady this exact line this year too. I would be willing to bet that she gets a letter next year. I provided all the info and they messed up. I have started a peace of mind claim, but it seems as though all I have to look forward to is being denied or getting just the $28 in interest. This is complete bull. If you forget to add w-2's to taxes you should be responsible. Seems like this is a common issue. If I am not reimbursed I will contact every new agency I can.

We went to H&R Block (Jacksonville, FL Merrill Rd at Dames Point) to see if it would be better for them to do our taxes or to continue doing them on our own. I did ours online but didn't proceed because I wanted to see if they came up with the same result...which they did. Plus they wanted 200 + 29.99 to file them when I can do it online. She acted like she didn't know what she was doing and continued to mispell/and put in wrong information even though the information was right infront of her. We informed them that we did not want to continue and the lady became very rude. She tried to keep all of our information (W2's, daycare, and school information) and when we said we wanted to keep them she said "you can't go anywhere else, you have to do them here" NEVER AGAIN!

We have been going to H&R block for our taxes since 02 and we never had any issues. Because our returns are a bit complicated we always bought the peace of mind contract. This year when we tried to do our taxes with them they informed us that they made a big mistake and that they will be ultimately responsible. So far my tax lady has been really responsive and giving me every possible scenerio within the law to figure out the least impact on my taxes. I feel that they are handling this issue in a really professional matter. I wouldn't go anywhere else. I also took the course this year but decided not to work for them due to the low pay but the knowledge I gained was worth my time and money.

Of course you are gonna agree, you work for a company stealing hard earned money from people who desperately need every penny owed to them. In your line of work i'm sure you all make more than enough with out having to steal from those of us trusting you with our money. The upside to a statement you made was what goes around comes around comes around, and I feel confident that one of these days you people at H&R will find out what karma is all about!
So you just keep loving doin taxes and taking our money!

I also work for H & R Block, their training is great. I am very good at what I do. I am fair, understanding, and caring to my clients, they come back to me time and time again. In LIFE we ALL have choices, just like in our jobs. I never tell my clients which choice to make on getting their refund, that is up to them. I explain each one, and I ask them if they understand each one, then they make their choice. Everyone is complaining about the RAL, after the fact that they took the Money. You could have said NO, like most did. If I believe in a service or product, then and only then will I tell my clients about them. There are products that I agree on and there are others that I don't. I am an Honest person, and I treat everyone with respect. I believe in "What goes around comes back around but worst". I LOVE PREPARING TAXES!

Usually the lies are coming from the people trying to get something for nothing, not the people who want your business. They have no reason to lie.

I will never use H&R Block again, and neither will anyone else i talk to. Had nothing but a run around and lies filing taxes this year. Never again H&R Block.

That is the chance you take with companies like Jackson Hewitt, Liberty Tax and HR Block. The person above is right. These "chop" shops open up for a couple of weeks during tax season-here today and gone tomorrow. You never know if the person doing your taxes can do math, operate a computer correctly, or even read. A lot of times they are just high school students. They do a rush training job- about a week and sometimes less than that. Liberty tax was running Rapid Tax classes which were one day sessions in January. You're just as well off doing your own taxes and using Tax Slayer, Turbo Tax or Tax Act - all free or very low cost about $14 for state and a free Federal If you can read and answer the questions, it's all interactive and user friendly. You can pay extra for tax audit insurance and still come out cheaper than iberty, JH or Block. Better yet look for a VITA/TCE office. I'm a VITA volunteer. We start training in October, have to take IRS courses from the IRS website and certify through Advanced level taxes. I just certified through military taxes and health savings accounts in addition to advanced level taxes. It was not easy. You can get your taxes done free of charge at a VITA site.

My friend and I went to H and R Block, but since I did not have all of the paperwork I needed, she went ahead and did her taxes, and I was to come back the next day. When she finished, I was shocked to learn what they charged her. All she was filing on was unemployment she received, and they charged her 136 dollars, and said she had to get the Emerald Card, they could not send a check. No she did not read the paperwork, just took what they told her at face value, but none the less it is just awful to do a senior this way...

It really amazes me how people get mad at the tax offices when they do not get approved for the LOANS that THEY apply for. When you walked in the door, you were all happy and trying to be nice. I understand that things get tight at times but you should never base your bills on something that is NOT guaranteed. Im not saying that its all your fault because the tax preparers should be familiar enough with their products to explain this to you before you start. The one problem that most of you are having at this time is that you did not read all the documents before you signed them and you have agreed to ALL of the terms. So when you go in and you don't get a refund, just remember that YOU signed the paperwork stating that YOU understood the consequences if any.

So before you point the finger, make sure that you ask yourself if you did everything you could have done to prevent this from happening. That would include asking all questions and reading all paperwork that is given to you.

I have been employed with HR Block for 10 seasonl yrs as Customer Serv Specialist. HR block corresponds with employees throughout off-season, via email. I returned from off season and was asked to complete a pre-assessement quiz. I was told paq score was too low; then told "we will not be able to hire you this season, mainly due to low quiz score. i questioned DM about sudden pre aq? I asked why not given adquate prior notice . DM referred me to Human Resource. I left messages for HR but no reply; I am currently in crisis situation ex; returning Holiday items already purchased.

I used H&R Block for the convienience because they had a kiosk set up on the military base on which I live and I couldn't get ahold of my usual tax-preparer. The agent set my bank account routing number from a drop down window, and I said that we should check it because my account was with a subsidiary of the bank in question. I retuned with my checkbook and gave him the CORRECT routing number and was assured that my 1040 would be updated before it was sent out.
My tax rebate and 2007 incentive package never arrived because the routing number for my bank account was wrong. Instead the IRS is sending a check and I can't afford the airline tickets that I desperately needed for my wife and I to come home!
They offered me no refund for preparation fees and refused any attempt at rectifying THEIR mistake. With H&R Block you DON'T have people!

H and R block is a company that trains there tax pro for a week and have them doing taxs thats where all the problem being. Lack of training. H & R Block ask for 300 to 400 dollers to do your taxes but give you five dollers of work. What! Turbo taxes gets you back more money than H & R block taexs cut. Anyways. The people doing taxes are ### ups.

We were audited for 2005 in Ma. My husband got a job in NJ. and traveled twice a week from Ma. to NJ. The woman in the Webster, Ma. office told us that all of the miles that my husband traveled to and from work were tax deductable. Guess what we have to pay $734.95 by April 6, 2008. All of the people at H&R Block keep telling us that they will take care of it, but nothing has happened as of yet. We paid for the so called (SCAM) peace of mind. She also did an amended return for 2006, and we were supposed to get $3771.00 back from the IRS. But the IRS. can't seem to figure out the return that she did for us. They said that it was too confusing, as she did not write the figures where they belonged. If they don't pay for the 2005, we sincerely intend to sue H&R Block for damages as well.

I just got raped by H&R block and I was a college student last year and am a teacher this year, things were not filed correctly we have to go back today and pray we get back the $400 fee we paid yesterday like dummies. This was the worst experience and I walked out in shock after 3 hours of being in there I said and did anything to leave pleasantly and when I got home it hit me how horribly I had been violated.

I am an H & R Block employee for the past 29 years. This year I see a number of complaints regarding the rapid refund. When people apply for the instant or 1-2 day LOAN - that is exactly what it is. A LOAN FROM A BANK. If the taxpayer has bad credit, no credit or has offsets (ie) owes irs, student loans, back child support. the bank WILL NOT APPROVE. There is no guaranteed REFUND LOAN. They must sign a LOAN application, and it is written across the bottom LOAN in big blue letters.

Well, i got my return in eight days... acceptable... but in an ideal world, verbal and written agreements are the law. I still want whats coming to me... i plan to to anything possible to show H&R Block what [censored]es their reps are making of them... i continue to use negative remarks about H&R Block as my word of mouth advertising for them...in a negative way, and strongly expressed i may note. Anyone know anything I can do ? Im no lawyer, and I would love any kind of insight or advice on what I can do to go after this cut-throat company "H&R Block". Thank You.

Hi it's did deposited my emerald card but they say don't get it. I have prove irs did so i will write to goverment to close emerald business down soon thanks bye

My wife and I went to H&R Block for first time in Greenville Ohio February 2020. They never told us the price up front and charged us $326. Gave us all kinds of grief trying to pay with a check. They said that they ran the check two times and it was a fraud check. We went to our Bank which was one half mile down the road. Our Bank gave us a Bank check saying this would stop any problem they had. They still said the check was no good. This I knew to be a lie for there were ample funds in our account to cover this and we never had any problem using our checks with anyone else. Several times they told us that we could pay with cash making us thinking that they were trying to skim some of the payment. We paid with a credit card and left. Later we found out that her brother in another city paid $65 less than us having the same filing with the same Company. those people never told him up front what his cost would be either.
We will not go back. Stay away from these people. They are not to be trusted and way over charge after everything is done.

YES please don't use this card I am a senior and H&R Block gave me my refund on this prepaid visa card they only told me one thing if I withdrew cash it would cost me 2.95 per withdraw. They told me I could spend it anywhere I wanted to. What they did not tell me was if you try to purchase something that is above the balance of the card even by 1 cent they automatically charge you 50 cents every time off the card. When I called and questioned them about the card they then told me if there was a balance on the card after 30 days I would be charged fees. They told me if I tried to withdraw cash from an ATM I would be charged that ATMs fees plus the 2.95 withdraw fee on the visa they gave me unless I went to a DC bank which I had never heard of, but of course they told me there was one at the Casino. After doing some shopping I had to run home to the computer to check my balance and there was 9.45 dollars left now what can I buy for 9.45 exactly to empty off my card so I don't have a balance on it and they can start charging me for fees after 30 days. So I ran to the gas station and bought 9.45 in gas. I was never so happy in all my life to get rid of this card it caused me nothing but stress for 3 days straight and they did get 2.50 cents form this senior for insufficient funds because I did not have the exact amount in groceries that was equal to the amount on the card. NOW I SHALL GO AND BURN THIS CARD and they will never get me to accept this again BEWARE

https://Nextaxpro.wordpress.com/2015/01/03/i-do-income-taxes-federal-and-state-if-audited-i-go-with-you-my-fee-gives-you-insurance

https://Nextaxpro.wordpress.com/2010/12/26/i-do-income-taxes-and-defend-you-from-the-irs

Why complaints board removed the last Link I do not know. Will attempt again.
H&R RIPOFF stock is heading south. I have exposed h&r ripoff and jackson [censored] {also liberty tax is jackson nitwit } for decades. It is too late for you to have your returns amended if done after April 15, 2015. However, I can amend your Federal income tax returns for 2015, 2016 AND 2017 and get you money back that h&r ripoff LOST for you. As of June, 2018, it is not too late. It will be too late to amend your 2015 Federal income tax return { and for most States that have income tax } as of April 16, 2019...

https://Nextaxpro.wordpress.com/2015/01/03/i-do-income-taxes-federal-and-state-if-audited-i-go-with-you-my-fee-gives-you-insurance
https://Nextaxpro.wordpress.com/2010/12/26/i-do-income-taxes-and-defend-you-from-the-irs
https:///link removed/

PLEASE SEE WHAT I have to say about block's dealings on http://nextaxpro.wordpress.com Type in "income tax", or "taxes" or something similar in the "Search" box.