H&R Block / HRB Digital
reviews and complaints

We did our taxes at H&R Block last month in Country Side, IL. 2/21/2017
The lady that did it was fast and efficient. She did a amazing job. Since my husband was not with me at the time we agreed to sign the copies later. I brought the signed copies the next day. left them at the front desk with specific instruction and the name of the lady that did them. Today we checked on the tax refund status and apparently it showed that we have not filled them.
We called and were not able to talk to a representative. Today we went to the office and the only they said was that they have miss placed the documents. First they could not find them.
After they did find they, they said they are sorry and that was that. I understand it is tax season and you are busy. But do not guarantee 100% tax refund in 21 days and don`t deliver. It takes more that I`m sorry.

I went to your office in Sun City California again this year (2nd time) I have used this office. In 2016 I was charged $140 for my 2015 year filing. This year 2017 I was being charged $463.50 for my 2016 filing. After I raised the issue of being over charged they lowered the fee by only $100. I feel this increase is way out of line given the fact that the 2 returned were identical. Monica Golden did a good job but time spent was only 45 minutes in total.

Your offices should advise a client of this large an increase before they start work, note: no extra work was required this year, no additional schedules needed. I raised this point to Paula Cannon, EA who I believe manages this office to no avail, she stated I had received a special off last year? Both these women were very helpful, polite and professional but to the tune of $366.00 per 45 minutes, CPA's don't even charge at this rate. I will seek services elsewhere in the future due to your excessive fee schedule.

So far this card has been a disaster. I picked it because there is an ability to link it to a bank account.

Note: I'm computer literate. I'm not missing menus or not reading the help correctly.

So, I get logged in. Good.

To link a bank account, help tells me to:

"Go to the Transfer Money screen and select the Manage Your Linked Account tab. Then, enter your Routing Transit Number(RTN) and Account number twice and click Add Account."

Doesn't exist.

I make a long phone call to customer service. I have no problem with people who are not good with English, but it is clear that the customer service operator literally does not understand enough english to discuss the problem. His job is to listen for a keyword like "link my account" and then talk me through the menu. He isn't capable of understanding that I've already logged in. I log back out to another browser, and log back in, following his instructions.

When we get to the part where I don't have that menu, he realizes he's out of his depth and begs off the phone call promising to send me an email with steps to follow. I figure I'll give it a try, I've dealt with highly counter-intuitive sites before.

The email says:

"You can't beat the convenience of transferring funds from your checking account to your Emerald Card⁴. There's no cost to enroll and you can set up automatic transfers so that your money is there when you need it. Visit hrblock.com/emeraldcard and look for the "My Linked Account" widget."

"Select "Manage Your Linked Account" tab and enter your external checking account information. You will receive two small deposits to your external account within two business days. Return to the "My Linked Accounts" widget and enter those 2 amounts in any order. This process has to be completed within 14 days or you'll have to start over. Once you have completed linking your external account, you can begin transferring funds to your Emerald Card. It will take 5 business days for the funds to be verified and transferred."

You guessed it of course. There is no "My Linked Account" There is no "Manage Your Linked Account" tab. I search the page for hidden links, etc. Nothing. It isn't there.

If you look carefully at the main page, the claim about linking to your bank account contains a footnote which says it won't be available to all customers. That's news that wasn't mentioned when I signed up.

That's probably the problem. I call Customer Service back.

This CSR has no more ability than the first to figure out what I am talking about, but he's quicker to figure out that he's completely out of his depth and does not have enough English to even understand what I am asking. Note that we deal with overseas CSRs a lot and I'm not terrible at stating things clearly and in simple terms.

He forwards me to his "supervisor."

I'm letting the phone ring just for fun. At 3 rings per second, it has run about 1800 times now. Are you surprised there is no answer.

There's no live chat feature, and the automated menus when you call are set up to *really* dissuade you from trying to reach an operator.

Basically you are NOT going to talk to a useful human here. There is no "customer service" outside of the help menus, and people who read the help menus to you. You're on your own.

My name is Berlin Howard JR I went to your office in middlesboro ky in 2014 and received a refund or right around 4000 I don't have the tax return right in front of me at this moment but it was close to 4000 anyway your tax preparer told me to file head of household married but filing separately now I know nothing about doing taxes I gave her all my paperwork and was claiming my to step grandson's one who is 11 years old and has lived with me all his life the other one is 7 and has lived with me since 2009 now remember I told your worker all this a few months after I got my refund the IRS sent me a letter saying that my refund was disallowed manly due to the way it was filed then I went to the Middleborough office they said they would file a amendment and they said they did and when I went to file in 2015 they said I had to wait till 2014 was clear up and I kept calling and nothing ever got done so I went all of 2015 without filling so I went and got a local tax preparer to do 2015 and 2016 and am being audited for both years so while everyone else has been enjoying there tax returns​ I have not had one for to years due to His&R block only for I have never told a lie on my taxes in my life now I think u should do something to rectify this to me in some way fo not fool with my taxes I have some one trying to fix this but this is not how your company says it will help people I do expect to here from u my email is [protected]@aol.com or phon 606_896_0613 thank u Berlin Howard

Where's my refund? Know one knows! This will be the last time I use them for services! They got paid for the work they provided but sent my return to the wrong bank! I called the help line NUMEROUS times and got a different answer from every person I spoke to in regards to where my money was! Not to mention not one person I spoke to spoke fluent English

I am a college student christina palumbo I took out piece of mind and paid a lot of money for my 2015 taxes to be done by your professionals . I work part time for disabilities and I am a full time college student . I received the first notice December 19, 2016. I live in north haven I went to that h & r block as my mom is separated and my brother is disabled. They sent me to new Haven I went I did the paperwork with Christine gulyban. Lisa Silverstri (teaches of taxes) requested i take out peace of mind I did for the 2015 taxes. My family and I to date have had issues with the north Haven office Lou dawn Lisa all will not comply . My mom and dad stepped in to put in the peace of mine claims only to have the north Haven office stop them . We have been calling your customer service and the calls we were told would b escalated and someone would call us back. No one to date called . We also called the IRS ourselves on 3/20/17 to hear they answer all issues by 30 days ? How can this happen. Also they will not allow me to do my new taxes as I owe 2, 575.00 which I am not responsible for. I took out the piece of mind. Again to help h and r block I went to my college and got a print out of Payments. We only have 1 car therefore my mom and autistic and mentally challenged brother had to come . We did all we could to help h and r block. My dad put piece of mind complaints in o LH to have the north Haven office stop them .. ex. 1327960.. now no record . This is very disappointing business and I am a full time college student woth a 4.0average and I try to help only to be treated inappropriately by the staff at your north haven branch on more then 1 occasion. We again had to go over this weekend . The office manager spoke to my dad he told my dad we didn't give him the info. We did we completed it with your office manager lou on 12/19/17 . He said he would fax it over and follow up. No follow up was done my parents and myself have been running around and they will not abide by the rules they put in place . It is now march 20, 2016 i again put in a peace of mind claim for the 5th time claim number 1329492 and I called the IRS. To date your office refuses to pay or put in the peace of mind. The IRS told me they answer all in 30
Days . I need your help to resolve as the IRS is adding penalties of 24percent and your north Haven branch will not help me ? Now dawn wants me to do my taxes and the IRS will take my New money :( . I can not have this I paid a lot to have your huge company do my taxes. I want this settled immediately as your peace of mind states. And I need to get my 2016 taxes done before the deadline . I don't understand how these specialists messed up my taxes so bad I'm a college kid ?

I need this settled immediately if not sooner .. please help me. My mom is Again taking me and my disable brother back to the branch tonight at 530 6pm as they did not answer us over the weekend as they promised and they did not call us to date with any update . This is so sad and my
Mom and brother r not well . I can't do it on my owns as again I keep getting the run around . I am only 21 I don't understand how a Company can be so cruel after I did all that was asked of me. It is now h and r blocks responsibility to get this done .

I have filed my 2016 Taxes in late January and was accepted to the IRS the following day...Today I was on the phone all morning trying to figure out what was going on with my refund and nobody can tell me anything. It was supposed to be direct deposit into my bank account but for some reason I am being cut a paper check. Now I have to do all this running around because apparently no fees or anything came out. The whole reason I went with you all is so I wouldn't have to worry with anything. Peace of Mind I think not! Especially when I was paying for it.

A former H&R Block employee was assaulted in her home in 2014. After eight years of employment, the former H&R Block employee refused to return to the company after receiving repeated threats from two co workers. During the time of her employment when making reports of the sexual harassment and threats, her boss Amber Moreland Cooke Howell only compared it to the duties and the hostility to her husband's job in Law Enforcement. H&R Block's attorneys prevented Amber from turning over the Deputies involved and covered up the crime with the assistance of her husband and his friends. https://www.facebook.com/InsearchofJustise/

I filed my 2016 taxes on Jan.31 I have used H&R block for about 15 years but anyways I was told that i could not file my state tax return because part of my years income was from Illinois and they were not excepting tax returns yet so I said ok and was told they would call me when I they can send then I waited three weeks called them nine times before that told me they were still not excepting them and it is now march 8th and I have still not heard or found anything out I am so upset because I feel like my problem does not concern them I have paid for their service for many years and am now at the point I really don't think I will another year.

i didnt get my state tax return and it was filrd on feb 11. i called on the 28 to check status it was sent electronically on the 28th yet i still havent received it and i thiik it went to someone else h and r block needs to give me my 264.00 refund i was only offered 60.00 and filed a complaint with attorney general i paid h and r block 342.00 to do my taxes and i want my state tax refund

My complaint is more so towards the website than the actual advisor I worked with. When I went on the website, we put in our zip code and it funneled us to the closest location which was this one. I booked the location without realizing this place was going to charge an arm and a leg to file a simple 1040 E-Z return.

My husband and I decided to forego Turbo Tax because we had a ton of changes this year (ie, bought new cars, bought a house, got married, switched jobs, had salary increases, etc). Needless to say, we could have filed our taxes on turbo tax for hundreds of dollars less because the standard deduction was the best option for us this year.

We also wanted to weigh our options, was is better to file seperately or jointly? Unfortunately we had a misunderstanding with our tax advisor and she filed my husbands without filing mine, which we didn't realize until we left the office that his was completed, I would need to schedule my appointment and we didn't get a chance to look at our option of filing jointly. Later that night, I submitted everything on turbo tax. Filing seperately we both owed state & federal, filing jointly we had over a $4, 000 return. I was ticked, so I called and told them we would like to have mine done with my husbands. We found out we would have to wait for his to go through & then go back in and file an amendment. Once that payment went through in a couple weeks we scheduled to have his amended and mine added to file jointly. We were then charged an additional $57 for the amendment, which was actually the mistake of HR block. I called customer service and have not found a resolution thus far with them. Again, unfortunately this was a misunderstanding with our advisor but I think it's insanity to charge $400 for a simple return with someone who isn't even a CPA. I could have gone to a CPA for less than HALF of that. I am irritated and will continue to complain with customer service until I have found a resolution.

AVOID AVOID AVOID unless you have a complicated return but bear in mind you are not meeting with a CPA.

A friend of mine went to hrb in sioux center, iowa; told them she wanted to file "married, filing separate. They told her she could not because she was married. She insisted, later founding out they filed her 'married, jointly'. They then told her they could not change it because the paperwork was already done and she would have to sign.

Don't know, but this sound like she could sue them. ?

What can she do?

I filed my taxes with H&R Block in Dandridge, Tennessee 37760. Mistake was made on checking account numbe. They say I filled out paper and I made mistake ok my fault but first of all they should have made a copy of check for direct deposit like that has been done in past. I ask for manager to return my call 3 times and he never did. Bank rejected deposit so it was sent back to IRS so I kept on complain until the workers finally found out when it was being mailed to me a paper check. I got e-mail on monday February 27 2017 from H&R Block saying I would receive check within seven days. No check still on March 5 2017 which was 7 days. I called Dandridge office explaining again about all of this and why had I not received check. Finally they let me speak to manager. He was being VERY sarcastic with me and I told him he was a smart ellic. He never give me an answer except it was in bank hands.. I told him it was just another lie with the email they sent me. He said I am going to hang up if I was going to act lime that. I told him that he never returned my call. His comment well. Unsatisfied with him greatly I told him tey do not stand behind what the say as far as they guaranteed they stood behind their work. I feel like we have been treated with no reapect. I will never use them again. My husband and I have used them for 20 years but no more.

On 2/26/2017, my 70 year old father went into H&R block to get this taxes complete. After the initial filing of the taxes, about an hour later, my father realized that the preparer didn't have his dividends were not recorded. My father didn't originally have it an hour ago so the preparer wasn't aware of it. After finding out, the preparer told my father "don't worry about it. If the IRS catches it they will just send you a letter and amount to pay." Confused because he doesn't know taxes, my father left and came home and told me and my husband about it. Immediately we knew that it was the wrong thing and that you should never gamble with the IRS. My husband called the preparer, Dave, and he called us backing leaving a voice message with the exact statement. My husband called Dave back and told him that he needs to file an amendment to his father in-laws taxes. Concerned about why the tax preparer would be giving customers such bad advice, I called and spoke with the manager. Originally I didn't realize that we had a voice message so when I spoke with the manager she said it was "hear say" and pretty much said I was lying. I was absolutely floored that she would not find this concerning. When I found out about the voice message, I went down to the H&R block to find that Dave nor the manager Susan were there as they were expected to be. I spoke with another lady, Cindy, who basically cut me off twice and then a third time by taking a call. She didn't care about the situation and treated me as such. I'm ashamed that a company such as H&R block is allowed to do business. The preparers take a class, but have no special background education. Some just high school graduates. I left frustrated, upset and mortified at how I was treated and that fact that no one at H&R Block in Pembroke, MA. cared about the dishonesty, especially when I tried to provide evidence of the dishonesty.

I called a HRBlock site near me to ask some questions, gather information about filing my taxes and possibly set up an appointment to prepare my forms. I was transferred to a representative, Paula Nee, who was not helpful at all. I must assume that she was knowledgeable regarding taxes (since she is an employee with your establishment), however I was unable to make that determination based on our conversation. In addition to being very rude and dismissive, it was very hard to get any of my questions answered. Very poor customer service and as a result, I WILL NOT do business with HR Block. Its a shame that one person ruins it for the establishment (at least in my case), but the quality of customer service determines customer satisfaction, and I was completely dissatisfied.

I from near by pontiac Michigan go in for appt arrive 1:45. Appt at 2 pm and waited over 30 min and get my taxes I m getting back 252.00 back. Pay 372.00 use my last money 300 lost all my checking. Should got good pay back no i lost getting 252.00 . I will never go back using my job and ssa . none from rent. Every year I gone there every other gutter more then in ? No fair .. Fee rip off

I went in to the H&R block at 4005 E.Broad st. WhiteHall Ohio, 43213

This is the second time they told me that they could not do my Taxes. The first time I worked at BP in 2007
They did not like the format of the W-2. This time it was about the same thing except I am now an Single proprietor.As such the tax book states that I can use a schedule C with a 1040 to file with a W-2 attached. I had done a 1099misc just in case. Well anyway we get half way through and she does not want to do the schedule c she would feel much better using a 1099 misc. So I pull it out because I had it as back up just in case. Then she just can't do it at all l never liked all this independent proprietor stuff where people make their own forms. So I wasted a good 2 hours 2 different years with the Maine an Afro American lady who essentially seems very nice and cordial but she is not very helpful to me at least not at all.

My name is Samuel buttari I filled a tax return at the Newton office in Virginia Beach VA 2015 with Willam daugtry and he missed two w-2 forms witch we had my taxes amended about a week later and it put me into a different tax bracket and I had to pay in he had stated he'd file a claim under the pice of mind that I always get and nothing happened I moved to colonial heights VA and tried to get it fixed from the heights office and I went to the office the lady stated she had to give it to the manager and she'd contact me Monday I was there Sunday last week your policy clearly states 100℅ accuracy clearly not the case please look at my return I shouldn't have paid anything and the piece of mind should have paid for the employee error that is a member of block I'd like nothing more than someone to attend to this matter my next step will be contacting a lawyer in this matter EVERYBODY I speak to acts like it doesn't matter my number is [protected] thanks I hope

I had a 8:30pm appointment I arrived at 8:15pm I checked in and waited 45 minutes patiently. 2 people came in after me and were helped right away. I was ignored until I left at 9:00pm. I could hear people playing on the website calculating fake returns laughing and having a good time. Not once did anyone say a word to me. I never spoke to anyone before I left. Unfortunate experience. I will never return. I have used HR Block for 30 years. Not Happy

Went into hnR block in sudbury Ontario downtown cedar street, and a miss Becky van horn was extremely rude to me, didnt listen to me at all, yelled over me when I tried to speck, and decided she didn't want to help me because she didn't feel like it and tild me to come back to see someone else! I am Very upset about the way I was treated and the way she conducted herself was very unprofessional ! Will not be filing with you in the future due to this extremely rude unprofessional experience...