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Hp Pavilion Notebook Laptop / refusal to repair computer under warranty.

1 Burlington, KY, United States
Contact information:
Phone: 859-801-6540

3/27/09 The port for charging my laptop is defective. I cannot charge the battery except by manipulating the power adaptor to make contact. I returned the computer with adaptor. After several days I looked up repair ticket online. The ticket stated the computer was out of warranty and the power adaptor needed reapair at a cost of $315.88. Numerous phone calls have resulted in no action and much double talk. Every time I get a different story about what needs to be done to it. The last call a technician tells me the adaptor is fine, but the port is defective and needs repair at a cost of $298.00. It is obvious HP doesn't want to make good on warranty work. By the way I am locked out of the website and my only information comes through these questionable customer dis-service people. An e-mail to the HP CEO has gone nowhere. I've bought several HP products in the past. No more. Awful service.

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