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HP Complaints Summary

233 Resolved
529 Unresolved
Our verdict: Engaging with HP, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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HP reviews & complaints 763

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HP hp plasma lawsuit

http://www.HPplasmaLAWSUIT.info

HP 42" Plasma HDTV / HP PL426ON
Model # -- CPTOH-0602

NOTE: I COPY & PASTE

This Complaint From someone who had experience the same thing that I have with HP/HP Support online.

----- First HP contact ----- [protected] HP Tech Support

Was watching TV the other night and heard a loud "pop" sound. Picture went black but could still hear sound and could use the functions and menu's ... even change the channel ... but no picture. Contacted HP that evening to inquire what could be the problem. HP representative said she thought the TV needed to be "reset" she had me disconnect the power supply and then depress the power button while TV was off for 30 seconds. I did just that, then turned the TV back on as instructed ... same problem no picture with sound. She then said it was likely the bulb/lamp in the TV and that she would pullup some specs and see if we could check on that over the phone. When she came back she stated that my product didn't allow for the bulb/lamp to be replaced and then said my TV needed to be looked at by a technician and she would be happy to setup that appointment for me. She informed me that the technician would cost $629.00 + tax ... nearly 700 dollars. She also stated that the technician would only be able to "attempt" to fix the problem by swapping in and out boards in the TV. 3 boards ; YSUS BOARD, CONTROLLER/LOGIC BOARD, XSUS BOARD. As the TV was powering on and off the power board was fine. It was explained to me that if the technician was unable to fix my TV in 3 attempts, that HP would refund half the 629.00 - tax of course because something had to be paid to the technician for their trouble, at my expense. I didn't schedule the appointment that night because it seemed like alot of money to "attempt" to fix a bad board and something seemed fishy about the whole customer service experience I was receiving.

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HP hp photosmart premium web c309 printer

I've been unable to dependably print wirelessly with this model since I bought it 2 weeks ago. I keep getting a "broken pipe" error. There is no way to set up wired printing after the initial wireless setup. I've uninstalled the software and reinstalled it multiple times without success. HP online support has nothing addressing this. I've called repeatedly to customer support and because I have a Mac get transferred to a number that hangs up on me due to "circumstances out of our control".

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10:50 am EST
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HP failure to work

My name is Rikk,

I have serious issues with my HP Plasma 4260N - First, I had an video board replaced, then black lines across the bottom
of the screen, then an all-out color wash screen. 3 serious problems in 4 years, and HP doesn't care. Their defualt answer is the same as everyone else's - 50% of the cost of the TV to maybe determine the problem. This is the biggest piece of electronic junk I have ever bought.

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4:13 pm EST
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HP hp junk and they are punks

I bought a hp pavillion dv6324us just a little over a year ago. IT'S JUNK had problems since day one black screen, blue screen, crashes, hard drive replaced and been to circuit city 30 times. Finally was told there was a recall on the mother board sent it to hp and they sent it back say it was ok. It went black again sent it it now its out of warranty they want $450 bucks or just use it as a paper weight. made several calls and they act like ### and throw you from one person to another you are hp robots and say nothing can be done. one guy said what do you want and i said either fix the computer or replace it. In a smart as tone he said thats not going to happen. well what is going to happen is I or anyone I know will never purchase a hp product again and my daughter will advise all incoming freshmen not to buy hp products as thier fisrt education as college. I hope the word will spread to every college not to boycott hp products as I know I will be Speading the word.. Maybe All the idiots in india wont get any my phone calls either.

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HP slow boot

On February 2, 2010 I purchased a HP Pavilion A4316f bundle (included monitor). When I booted it up for the 2nd time, it took 55 minutes to boot. Thereafter it took an average of 20 minutes to boot. After 4 e-mail communications with their support and complying with their requests, I got the boot down to 18 minutes.

I contacted Staples where I purchased the system and they told me to bring the tower (computer) in and they would swap it out. I did so and was very pleased with their attentiveness.

I currently have a new computer and it takes 15-18 minutes to boot. I do not intend to ever purchase another HP product.

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HP printer ink fraud

I am an American living in Europe, and I have an HP Photosmart C4480 printer. On a trip to America last July, I purchased ink cartridges for this printer. I am now at the point of using them. And they do not work! The package says that the ink is for my printer model on the package. I contacted HP and they said that I must buy ink in Europe. But NOWHERE on the ink package does it say this! Now they will not refund my money, and I am stuck buying more ink in Europe at a 40% higher price. They will not refund the money I paid in the US.

Hewlett Packard is committing false advertising when they say that a product will work on a certain printer if in fact it does not.

There is no excuse for this BAD business practice. I encourage everyone never to buy from HP again. They will not honor their product.

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HP hp has the worst customer service to date

Without a doubt, HP has the worst customer service to date. Hung up on six times, false promises, and corporate told me the bottom line was that they would not foot the bill (their words) for an ongoing HP laptop connection problem. I was also told that I could waste my money if I wished, then hung up on.

I am going to file a claim against HP.

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HP hp will not admit that there is a serious problem with the laptops

I have been having problems with my Pavilion tx1219us...I checked and there are hundreds having the same problem...I've done everything that they have told me to do...nothing works..everyone who is having trouble said that it would eventually fry...it has... HP will not admit that there is a serious problem with the laptops...Just check the web or Google "Wayne Sallee, HP and you will see.

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HP bad product

I have owned this HP tower for exactly 43 days. It does not send data to the monitor so it is nothing more than a $1, 000 paper weight. Things happen so I contacted the Customer Service department for warranty repair. After putting up with their mind numbing and inane questions, (is the power switch turned on, is the monitor switch turned on...) read by monkeys from a script, we finally get to the meat and potatoes of the problem, I still have a blank, black screen. I had to repeat that answer no less than 4 times so I am quite sure they aware of the problem however incapable of comprehending the answer. I was asked what I wanted HP to do about it. Are you kidding me? You really need to ask? It is not blatantly obvious that after only 43 days I expect to have in my possession a working, functional, computer. Is it not painfully clear that what I want is a duly owed warranty repair to fix my defective product? Apparently not, I have to tell the CS monkey that I want my computer tower repaired under warranty. No, this cannot happen yet. I have to be referred to a "supervisor" who after waiting over 30 minutes on hold comes online to tell me that I am going to have to send my tower in for repair. Duh, I did not see that coming. At this point, I am told that they will ship me a box in which to pack my computer. I don't know why, I have the original packaging but they did not ask me about this nor did they seem to care. I will have to wait two to three days for this special box. I can, I am told, spend $50 to expedite the box to my house and shorten my waiting time by one day. I'm still going to have to wait a week to ten days for the actual repair to occur but hey, why not gouge me for $50 while I'm already unhappy with the actual product. But wait, they are not done. I am told that I will also have to pay another $50 for them to back up my hard drive before they reformat it which they will surely have to do. Why, because I am told by the monkey that knows naught about computers that isn't included in his preprinted script that they are going to have to replace my motherboard. Really, wouldn't we want to check the video card first? Maybe check the bio system? No, they want to go straight to the motherboard. Seems to me that when your customer spends $1, 000 on a product that has a lifespan of less than 45 days it would be a small token to extend an offer to at least provide a back up service at no charge. What the heck, I am going to be inconvenienced by the loss of my system, I have to send it to who knows where for who knows how long and get back what? Nothing more than a hope that I have a good working system.

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HP they have lost a customer for life

We bought a HP TV 52 inch about 3 years ago. The bulb has blown at least 3 times. They were initially good about fixing the problem and the last thing they did was actually replace the TV with a refurbished one. It worked about 5 months and the bulb blew again! Obviously this is a defect in the TV's. This time CS said they wouldn't do anything and I should be happy with all the free service I had received. First off, I shouldn't have had to have service. I bought a TV for $1000- it should work. But second, he said that TV's are only expected to last 3 years. What a buch of crap. HP should stick to computers- but I won't be buying any of those either. They have lost a customer for life.

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HP faulty laptop

Ok. what do I say now. suffering since the day I bought this hp pavilion laptop & ldquo;special edition” (hp pavilion dv2700, s/n: 2ce8081ldg, p/n: kp131pa#acj, service tag: dv2762tx). and now finally it has become just a box made of plastic. as all hp pavilion special edition laptops, my laptop too has got a broken hinge, loose speaker wires, and damaged motherboard which makes the screen display in six parts.
The worst part is that the company has gotten so pathetic that the customer support people don’t even tell if I can avail the & ldquo;one time service enhancement warranty. & rdquo;
The worst company I have ever come across. and after the worst and so expensive service I received in the initial stages, I am fully ready to initiate a pr plan against hp. I am very much in a mood to pull the image of hp down as much as possible through whatever ways possible. I have been in public relation so I don’t think I need to tell you what pr tools I am aware of.
And I will make sure that I defame this company in every way possible - blogs, answers, communities, etc. , so that people could stay aware of a fraud company like this which produces faulty devices.
Piyush (piyush. [protected]@gmail.com)

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selvaraju
, IN
Jul 26, 2010 4:21 am EDT

the labtop is not good to user.. it will be heat very soon and happen fault in motherboard soon...

M
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mohit123345
, IN
Nov 18, 2010 12:16 pm EST

i am also having the same laptop and the same problems.feel quite helpless after buying such an expensive laptop..how much for i can sale it now..

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HP don't buy their laptops

I purchased my laptop and within the first 6months had problems with internet connection...went thru the HP customer service(what a joke)...after supposedly running tests, they said it was the connection, so...i go back to my provider and guess what? it was the computer! had to get it fix independantly, HP said there was nothing wrong...then 3months ago i had problems with dvds and cds, contacted HP again, and they couldnt help me of course...ive not had the laptop a year yet! it wont play dvds or cds and HP's solution was to send me a new driver but wanted me to erase my entire hard drive...and still couldnt explain why, except for some BS policy...then if i wanted the new part, they said i had to give them my credit card info...i would have 15days to receive the part and return the old one to them in the same time or id be charged...I'D BE CHARGED?!?!?! and they couldnt or wouldnt promise me that it would get here in that time...and to top it all off, the so-called 'rep' disconnected me...WTF?!?!?! i will never buy another HP product ever, and i will tell everyone i know and even people i dont, NOT to buy anything from these people btw...i have a laptop for sale if anyones interested.

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HP customer service department is incompetent

Never rely on customer service for HP products in Ireland! The amount of misinformation I have ben given is off the charts! I only wanted to repair my laptop under warranty, however I have not received it yet after 6 weeks and I have been waiting numerous times at home for the courier as advised by the staff with no result! I don't know when i will get it and there is only so much patience I can have! Also the complaints department failed in offering a quick solution!

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Ameer Youssef
, IE
Apr 27, 2013 8:22 am EDT
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totally agree
100% this is by far the worst customer service I ever experienced in my entire life
misleading, awful communication, time wasting service
awful awful awful

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12:57 am EST
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HP hp pavilion dv9000

Youtube example - http://www.youtube.com/watch?v=kgh6q1UNF_0

Website example - http://www.notebookhingecrack.com/2007/11/05/another-hp-dv9000-notebook-hinge-crack-update/#comment-3075

I purchases a HP Pavilion DV900 about 1.5 years ago. The company knew the laptop had a design flaw. Long story short, HP WANTS THE CUSTOMER TO PAY TO FIX A PROBLEM THEY KNEW EXISTED AT PURCHASE.

This laptop cost about 1400 dollars and is now a piece of junk.

In my research I learned they have other issues just as this one with other laptops.

I WILL NEVER PURCHASE ANOTHER HP PRODUCT.

THIS COMANY IS SO BIG IT DOES NOT CARE IF IT HURTS ITS CUSTOMERS.

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HP irresponsibility by engineers sent by service center

i have launch my complain regarding my hp pavilion desktop on 18th of this month my display was not coming.they assured me and they told that workers will come up to saturday from kota to your house they came .but motherboard which was advised by thein hp engineer going to be come along with them.they took that motherboard but its seal was broken by them, as it was written on the box that seal should not be broken but it was fully opened.i told him that you have changed this equipment but he assured.that it is original one only.but i was not setisfied .when i open my cpu box i saw that pins was broken, and also nut bolt which support motherboard was also lost by them.and also it seems to be old (motherboard).i am not setisfied by them so i want fully assurance from hp owners.my complaint was launched at jaipur service cener.my complaint no was;-CAO897158.so as early as possible...my contact no is [protected], [protected], [protected].

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HP new gas connection

Sir,

I am working in MSETCL, KARAD i m parmantent resident in Pune so i want a new hp gas connection but gas deler said u submit the ration card and take a new connection. Actually i produce the my
joining order & residing proof & photo & identy proof gas dealer. But he can not give me a gas connection. so please solve my problem and give me a gas connection.

please reply on my email id ([protected]@rediffmail.com)

regards

M. S. BAGALE.

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HP bad cusotmer service and bad tech service

I spoke with Sam, a case manager who handles my complaint. He promised he would call within a hour. It’s been 3 hours and I haven’t received a call back from HP. Also, the Executive relations office representatives were very rude to me. Their names are Deborah and Patty. Patty refused to give out her name when I asked her several times. What kind of customer service is this? Also, my correspondence with [protected]@MAIL.SUPPORT.HP.COM was not productive at all. They kept on asking the same questions over and over again. They never offered any help by sending out my unit to be checked and fixed. This only happened last night when I spoke with Jet. There are a lot of inefficiencies in how the process works. If only I had know what my options were then I wouldn’t have wait for this long.
I have attempted to resolve this problem with HP so many times and they only told me last night that I need to send this unit for repair.I feel frustrated because I corresponded with them since April about the problem but because they are using other employees from other countries like the Philippines and India, I guess there was a communication gap gping on. They also asked me questions and I have attempted to trouble shoot but my screen is still shaking. I have attempted to resolve this issue so many times. Too many times that i can't even remember how many times I have sent emails, done trouble shooting while chatting and so many
other means just to fix the problem. I am a current graduate student and I need a lap top.
I am so annoyed by my screen shaking all the time. My eyes is already strained and I even went to the Dr. no one offered me to send it According to your website, one of your values is passion for customers. It states “We put our customers first in everything we do.”
Customer loyalty
We earn customer respect and loyalty by consistently providing the highest quality and value.

I was promised for a warranty extension but never received an email. I was promised a box so I can send my non functioning laptop, but I never received it. What kind of customer service is this? I am so upset. All my concerns were not resolved.

I would like to file a complaint against HP and my case manager April. She sent me boxes with reinforcements that can't fit the laptop. She sent me 3 boxes to ship it back to the HP but all the inserts were not fitting right. so i shipped it unsecurely. she said if my comp gets damaged then she will replace the whole thing.

no return stckers on the box
fed ex refused to give me the labels
promised me`an email for extended warranty
promised me new adapters and battery

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HP short ink usage

We purchased 7 HP Lab top computers and 7 C6380 printers from the Best Buy Store in Bowling Green, KY in June of 2009. We are going through ink cartridges like crazy with only a few pages printed. It is regular letter size print. We are having trouble finding cartridges at Office Supply, Best Buy, and Wal-Mart stores. We found out we can not refill these cartridges either. Do you have any suggestions on how we can solve this problem. Hopefully we want have to trade them for another brand but it is looking like this is our only salution. Thank You Director Jerry E. Smith
South Central Kentucky Drug Task Force

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HP repair issues

Had to send in laptop twice under warranty for problem and came bad twice with the same problem. HP refuses to fix problem saying it is now not under warranty. Wants to charge to do the repairs that were not done under warranty

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SF67guy
, US
Jan 20, 2010 6:27 pm EST

I'd go to the Apple store and get a MacBook Pro.

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HP windows 7

00359-OEM-[protected] Win 7...

Microsoft site says have to come to you to complain...

Hate the fact that all previously used software is GARBAGE now, as I have a ton of stuff I use, and can not fathom the fact that this is so exclusive.

I am returning this to QVC if no remedy is coming (and tried the compatability settings with no use), and will post all over the web for people NOT to buy anything with Win 7 in it, at least until these issues are addressed.

Keith

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HP In-depth Review

Product Range and Quality:

HP offers a diverse range of products that cater to various needs and preferences. From laptops and desktops to printers and accessories, they have a wide selection to choose from. The quality and durability of their products are commendable, with many customers reporting long-lasting performance and reliability.

Customer Service:

HP's customer support team is known for their responsiveness and helpfulness. They are easily accessible through multiple channels, including phone, email, and live chat. Customers have reported positive experiences in resolving their issues and complaints, with the support team going above and beyond to ensure customer satisfaction.

Pricing and Value for Money:

HP's pricing strategy is competitive, offering products at reasonable prices compared to other brands in the market. The value for money is also considered good, as customers find the quality and features of HP products to be worth the price they pay.

Website Usability:

HP's website is user-friendly and easy to navigate. It provides relevant information and detailed product descriptions, making it convenient for users to find the information they need. The online purchasing process is also seamless, with a straightforward checkout process and various payment options.

Shipping and Delivery:

HP's shipping services are known for their speed and reliability. Customers have reported receiving their orders in a timely manner, with minimal delays. The packaging quality is excellent, ensuring that products are well-protected during transit. Tracking options are available, and the delivery estimates provided are accurate.

Warranty and Returns:

HP offers comprehensive warranty coverage for their products, giving customers peace of mind. Initiating returns and refunds is a hassle-free process, with clear instructions provided. The return process is efficient, with timely processing and refunds being issued promptly.

Innovation and Technology:

HP demonstrates a strong commitment to innovation, constantly introducing new technologies and features in their products. They are at the forefront of integrating cutting-edge technology in their product design, ensuring that customers have access to the latest advancements.

Sustainability and Corporate Social Responsibility:

HP is highly regarded for their environmental initiatives and sustainability practices. They prioritize ethical business practices and are actively involved in social responsibility programs and community engagement. Customers appreciate their commitment to making a positive impact on the environment and society.

Reputation and Trustworthiness:

HP has established a strong reputation in the industry, known for their reliable products and excellent customer service. Customers trust the brand and are satisfied with their overall experience. HP maintains high ethical standards, further enhancing their trustworthiness.

Overall User Experience:

Overall, the user experience with HP is highly positive. The combination of a diverse product range, quality products, responsive customer service, and user-friendly website contributes to a satisfying experience. In comparison to competitors, HP stands out in terms of user satisfaction. For potential customers, HP is highly recommended for their reliable products, excellent customer service, and commitment to innovation and sustainability.

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Contact HP customer service

Phone numbers

+1 (866) 625-0242 +1 (888) 999-4747 More phone numbers

Website

www.hp.com

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