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HP Pavilion DV2046TU / customer service negligence

1 India

I, dr. Vijaykumar s. Kamat medical director and online consultant for biogetica usa based online health portal, website; Would like to bring to your notice that.

I purchased hp pavilion dv2046tu, model no. Re161pa#acj, serial no. 2ce6440xqs on 6th december 2006.

The notebook was not powering & lsquo;on’ so on 18th april I took it the hp service centre located in belgaum and I was told that it would be rectified in 2 days. I called them two days later and was told that there was problem in the motherboard and it would be replaced, I agreed to that and after 2 more days i. E. On 24th april, I was told that they received a defective mother board from the company and they have replaced a 2nd motherboard, surprisingly even this motherboard was defective and when I asked the service representative whether they were replacing a new motherboard, he was silent and did not answer to my question and lateron I was told that they don’t replace with a new motherboard. It was almost 10 days by now. Yesterday i. E. 2nd may 2007 I was been told that the harddisk is gone and they would replace it. Now my question is, even after changing the motherboard for three times and changing the harddisk the issue is not resolved yet.

In this due course of time I have lost immense amount of work, time, and money as I did not have the notebook to work with. Which is an integral part of my profession as an online consultant. I also requested the service executives to provide me with a standby pc so that my work doesn’t stop; I was always assured that my notebook will be ready the next day. Can you tell me who will be responsible for this mental, physical, and monetary damage and loss that I have suffered? Due your inefficient service all my work is stopped and my reputation in the company is spoilt. I could not work efficiently for my company and deliver my work in time.In my profession, time is most important but due to your lack of service and negligence both mine and your name is spoilt. I had never dreamt of this happening to me, when I was purchasing your product.

I have used your hp desktops and printer in the past, I always thought that hp is known for its quality and service and you have proven it to be wrong, I was suggested by many friends to go for other brands which cost much less, but I preferred to go for hp and now I am disappointed with your products, I have realized that I have committed a big mistake to have purchased your product paying extra for no reason I would be better that I have bought a different brand notebook who would for the customer an act fast in their duties and also dont lie or cheat.

I am highly-highly dissatisfied with your work and service and I would also suggest my friends and colleagues to avoid hp products and services.

Now my notebook is with your service centre in belgaum not yet rectified. The engineers seem to me that they are not qualified and doing r&d on my notebook, my notebook has been opened for more than 10 times now and I am not ready to accept it even if it gets ready in some day (I am sure the quality is substandard and the service hopeless).

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