HP

I purchased a F335 deskjet printer from HP for around 50 dollars. I print so little. I have printed about 40 pages of material and the ink cartridges faded out. I called HP support and talked to them for a bit. I found out that HP only sends printers out with "host" cartridges. Host cartridges are meant to test functionality. After that you are suppose to buy "trade" cartridges. These trade cartridges cost in this case 30 dollars at discount. HP never labeled this product as having no cartridges, "host" cartridges, or "trade" cartridges. In the past the custom has been to have fully functional cartridges. Needless to say, HP sold a printer for 50 dollars that also was going to need "trade" cartridges to operate beyond a few prints. So the product actually costs 80 dollars or you can buy another printer from someone else. HP still has cheated you out of your hard earned 50 dollars and will nickel and dime you on cartridges. I can see HP invents, they invented a new way to steal.

A-Drive in HP Pavillion failed about 8 months after purchase. HP phone routers in India confirmed that it was a warrantiable problem and took an hour of my time getting details for shipment of a replacement drive. This included obtaining my credit card info. I was told then (early December 2007) that a new drive would arrive before Christmas; then before New Years; then early January; then mid-January; then January 21; then February 6. Today is February 6. The HP web site tells me that they are sorry, but the part has not been shipped. Tomorrow, there will be a new date of shipment.

Each time I try to follow up on the matter, I end up talking to people at a "phone routing department" in India--and when I ask to be transferred to someone who can really help me, they transfer me to another idiot in the phone routing department. Incidentally, the persons at "phone routing" don't SAY that they are in "phone routing"; they speak as if they are technicians who understand my problem and can address it, but they really are only there to listen to complaints and tire one out. The HP warranty is empty, useless, frustration. Real technicians or warranty people are unreachable.

Don't buy HP if you expect ever to use the warranty.

I purchased an HP Laptop from Costco on 5/16/2007. Unfortunately, on 1/16/08 the computer crashed and would not reboot at all. I called Costco Concierge services and they connected me to HP who then sent me a recovery disk which was to no avail. Then on 1/18/2007 I called HP again and their rep, Warren, told me they have been having an ongoing issue with their motherboards and hard drives with some of the laptop systems and to send the computer in for a bench repair. I understand they are willing to repair it but I have an online business to run and without the computer for 2 weeks during the repair will cost me a lot. Furthermore, I want to point out that the HP Case Manager I spoke to Trystin Noel was very rude and not helpful at all... It seems they just do not care... not about the customer or their product... they know about the defect and they should have never sold me the computer or anyone else if they knew about the issue!

I purchased a HP Pavilion dv4000 laptop about 2 years ago for $1100, brand new. Within a year I started having performance issues with my hardware. I was under warranty then. However now, I am having issues with my hard drive once again. I called HP, spoke to a few representatives and supervisors who not only did not empathize with the big picture, but none were able to give me a phone number to a case manager, or executive's office. They all were continuously telling me that they apologize, are sorry, etc. It honestly sounded like a programmatic approach. When I asked for names and locations, I was only given first names. At least 4 reps all asked me for the same information including serial numbers each time that I called the same day! I was on hold for a case manager, only to find out that I was transferred back to a service representative, who then told me that case managers did not work on the weekend and operated m-f 8-5pm PST?

They wanted me to of course pay $49.99 for a 14 day warranty to give me my specified product key for my notebook? Again, not looking at the big picture as a whole with me having so much difficulty with the product for the first year.

What is becoming of HP customer service.? I have a home and office consumed with multiple HP products, that have done me extremely well over the years. This product failure is an issue, but not as much as the ill trained service that I have been getting in reference to this product. If they had efficient, effective approaches in place with well trained representatives, the technical issues would be worked out properly. Without that dazzling, expertise service in place, as far as I am concerned, it is time for me to replace my HP products and give another product line a chance. I am saddened and disappointed by this entire poor service experience. I call multiple times in the same day because I really wanted to feel the appreciation and consideration and could not believe what I was hearing. I wanted to be help and had high hopes on looking for professional experience from a "reliable" company. I have not had much experience with call HP customer service or technical support, so this journey has shocked me and made me turn my cheek. It is time for me to part ways with HP...

Computer will not detect wireless network. Other computers in my home do not have this problem. Spent several weeks on phone with technicians. Had it sent away for service. Had technician come to my home. Ask for a replacement - they refused and were very condescending. I have spent several months on this problem to no avail. This problem is supposed to be widespread in HP series 6000 notebooks. HP will not own up to this. They are supposed to be sending ANOTHER technician to my home. I'm not optimistic. Regardless of the outcome, who would want this computer? And how am I going to be compensated for almost 2 months of time, aggravation, and inconvenience in trying to solve this problem. I would like another computer - one that works! I feel this is a reasonable request. Customer Care, Total Care?! I have experienced neither. I have heard there is supposed to be a class action lawsuit regarding this particular problem. If anyone knows anything about it, please email me.

As of Jan 2008, Hewlett Packard is sending out certified letters terminating contracts with HP Authorized Resellers that are authorized to provide warranty service on HP equipment, mostly printers. If you purchase a HP Printer and expect to have someone local in your area service this for you under warranty you will find out different...We dont know what thier logic is behind this move but everyone will lose. So if you want to complain to HP , contact [protected] and let them know that HP has made a bad decision by terminating their realations with your local HP Authorized reseller. If HP continues this road to demise, everyone loses...Please support your local HP Reseller and file a complaint with Hewlett Packard now...

Sir/ma'am,

I hope someone even looks into this matter... I am writing here for the first time.. Hope I get appropiate help...

i got hp pavilion w5160 in two years back.. My pc has 3 years warranty.. (1 yr by company and 2 yrs extended - I paid for it)...

As soon as I got my new machine, after few months I found, one of the sound ports was not functioning correctly.. I called up hp customer care.. And they said we will hve to replace your entire mother board as we do not have any arrangement to repair just the audio port...

A man came and replaced the mother board.. All was working fine.. After sometime I formatted my pc.. And I found that, sound does not come on recording in my tv tuner card..

I called hp customer care and they again brought a mother board defective again this time also..
.. Is this the quality of hp parts ?

I have paid for the extended warranty and they behave as if they are doing me a great favour... They bring recycled parts everytime.. And 3 times it has turned out to be defective... I have lost faith on a company like hp and its parts..

I have suffered a lot profesionally due to hp and I want the company to compensate for it in terms of money atleast (They cant get me the time back) and also replace a new brand mother board for my pc.. No recycled parts this time.. Its all going above my head now.. Please help me..
My email id [protected]@gmail.com

The hard-drive in my 2 yr old Pavilion went out unexpectable. I paid 50 dollars for the HP technician to help me diagnosis the problem over the phone. Seemed like a great fellow, his name was Mayank, he was from India. I purchased a new hard-drive through him for 100 dollars. He said it would come with recovery discs. So far so good, or so I thought.

Hard-drive came the next day, but no discs. Even though I didn't know I couldn't do anything without the discs, I called back to have tech support help me install the hard-drive. I talked to this guy named Gus, who told me it would cost another 50 dollars to get tech help. "Huh?" I protested. "That isn't what Mayank said. He said it would all be covered under my initial service charge". I ask for his supervisor, and Gus puts me on hold for 10 minutes. I eventually realize Gus was never coming back on the telephone. "What a jerk!" I think to myself.

I call back and talk a wonderful woman from Canada named Donna. She says, "Whoops! The recovery discs Mayank said would come with the hard-drive required a separate purchase..." I say good-bye to another 30 dollars since there wasn't anything else I could do. From her tone and the ensuing discussion, I surmised she was familiar with disgruntled and confused customers. I still thought that nice guy named Mayank was simply mistaken when he said "The discs come with the hard drive".

At this point I was still thinking things were on the up-and-up at HP. Mind you, Donna had told me that her supervisor confirmed HP would offer tech support for the hard-drive installation because we were still resolving the problems addressed in my initial service request. Donna also told me she documented this fact in the work- order notes. I sure wish the whole company only hired people like Donna.

Okay... the discs show up. I call tech support back up. Here is where HP convinced me to never do business with them again. I proceed through a series of phone calls, with each person answering the phone insisting I pay another 50 dollars. Anyway, one of these people from India (named Sam) tells me over and over that the company had issued a refund, and I would have to pay another 50 dollars to get any more help. What? Who authorized the refund? When was it given? What time was this done? No answers...Only "I don't have that information here" Well, luckily I acted stupid and naive enough to keep Sam thinking I was going to shell out another 50 dollars, and he is putting me on hold, checking this-and-that. Eventually Sam gets bored and puts me on hold for good.

It was about here I realize HP was being blatantly dishonest, manipulative, and unethical. So I call up again, and get a fellow named Myrad. Very nice man. Told me my order had been closed by Sam. Huh? I explained my dilemma in detail, and this gentleman guided me through the rest of the installation. So far everything has been working fine.

Thank God for the few people who were sympathetic to my needs. I will never do business with HP like this again. I will investigate all other options before having to buy an HP product. The worse thing is the sense of powerlessness I experienced in my communication with the service techs. When people were blatantly lying to me, I didn't know it. When people were "checking on something" putting me on hold, I took them at their word. I imagine now they were probably taking me for a fool, and having a good laugh about it on the other end of the phone. There was not a damn thing I could do to help myself, I was totally at their mercy. In the middle of my dilemma, there was no recourse available whatsoever, and the people supposedly helping me knew it. They have total control over the situation, and they exploit it stupidly for their own advantage. In my case, trying to get another 50 dollars cost them a customer.

My good fortune is that my experience had a favorable outcome. I can't imagine ever putting myself in that situation again. Good luck to all of you who have to still awaiting answers. I don't know if there is anyway to protect ourselves from their willful malicious misconduct; from their heartless disregard of integrity. I don't think they have it in them to recognize my customer experience with them was insulting and disgusting. Anyway, thanks for letting me vent.

have purchased the hp laptop from the hp dealer with the assurance that after filling some requirements procedure i.e. {sending the draft of rs.800/- in favor of gurnazz kaur, integrated solutions pvt ltd, nehru place, new delhi along with the photocopy of the original bill/original sticker of the product serial no and redemption code} you may get the hp promotion gift.

But i have not received any acknowledgment either from the company about my draft any the gift product since more than one and half month has elapsed. I am very fed up of this whole things and feel cheated.

How does one start a class action suit. I am so fed up with HP. I have checked chat sites and there are hundreds of complaints I see in just a few minutes of searching. I have a warranty I bought for $100. I spilled soda on it within warranty period. They initially told me it was out of warranty. I spent days convincing them it was not. They finally agreed and yet still sent it to a case manager for review. Finally an American. I sent out computer for repair. Got confirmation of receipt and warranty coverage. First confirmation said warranty coverage would have computer back by Dec 13. A few hours ago they sent an update that it would be Dec 27. Both dates are unacceptable as daughter needs it for school. Computer service company saved data is holding it to put it back on computer but projects for school that she worked on will be past due by Dec 27.

I called to see what delay was. First person said she was not authorized to tell me. Second person wanted all the info I submitted before I sent it. Referred me to a supposed case manager. That one asked for same information again and referred me to another case manager. Same thing wanted me to repeat same information. About half way thru conversation I asked is this a case manager because I thought I just spoke to two of them She (still a foreigner) said no she is a Analytical Support Agent. She was asking me when I bought computer, if I bought a warranty (DID I GET COMPUTER BACK YET- UNBELIEVABLE QUESTION SINCE MY FIRST WORDS WERE I WANT TO KNOW WHY MY COMPUTER WILL NOT BE BACK UNTIL DEC 27 AND IT Was Originally DEC 13), she (ANUSHA was her name) asked me more questions on serial number etc. How frustrating that referral after referral asked identical questions and WERE NOT the case manager I was told I was being forwarded to.

Amazingly when I asked her to review the file herself instead of making me go get all this info again, she said she could not refer me to a case manager unless I told her that information. Frustrated I ONCE AGAIN gave it to her. (Involved opening up many many HP e-mail correspondences. When I asked why I had to do it she said apparently it was not previously documented. Then after all that when she went over what I told her she had things wrong, such as how much did I pay HP for the repairs (and this was one of the "smarter" people I conversed with. I told her why are you asking that. You do not pay for warranty repairs. She amazingly asked once again when I bought computer, how long a service policy did I purchase, one two or three years. I said I am not going over this again it has already been discussed. She went into a long conversation about how she had to document my issues BEFORE she could get me to a case manager. Frustrated, I gave it to her. She said OK I'll get a case manager. After a few minutes she said I'm sorry no one is available, I would be contacted within 24 hours. I said that is exactly what was told me when I was verifying warranty coverage and no one got back and I had to recall all info again to someone. Finally I gave up and said ok but I want an e-mail direct from her to tell me she submitted it. She said certainly. I confirmed my e-mail, she read it back to me and I still did not get one as of typing this. Below is the latest repair info.

United States-English

» Contact HP
Search:
HP Customer care All of HP US

Customer service order status

» Service order status

» HP Customer Care home
» Software & Driver downloads

Address information

Billing address:
SAVITSKY , ROBERT
734 W PINE ST
FRACKVILLE , PA 17931

Shipping address:
Same as billing address

Contact HP

For questions regarding this customer service order, please contact hp at the phone number below.

Customer service phone:
[protected]

Current status

Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below.

Expected Delivery Date:12/27/2007

The date referenced above is the most current date available to us. This is the same date available through customer service. For questions or concerns regarding the expected delivery date, please contact customer service using the phone number listed in the Contact HP section.
Tracking information

Packaging shipment (to you)

Shipment date:
11/30/2007 Shipment method:
FED-EX NEXT DAY (10:30AM) Track the packaging:

Product return shipment (to HP) Pick up date: not applicable to your service
Track the shipment to HP:

Repaired product shipment
(to you)

Scheduled Ship Date:
not yet shipped

Defective Unit Receive Date:
12/05/2007

Shipping Method:
FED-EX NEXT DAY (AFTERNOON)

Track your shipment:

Order summary

Order number:
LZD584 - 01

Entry date / time:
11/29/2007 9:44am PT

Model number:
EZ379AV , HP PAVILION CTO NOTEBOOK PC DV9000

Serial number:
CNF64621HZ

Replacement serial number:

Order type:BOX PLUS PICKUP & REPAIR, 1 DAY SHIPPING

Failure : System no function

Warranty status:
in warranty

Service charge:
$0.00

Payment method:
not applicable

--------------------------------------------------------------------------------

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Hello,

I have Compaq V3000 laptop

When i m going to install a new version of windows that is Windows XP SP2 it is giving error (No Hard Drive Detected)

But when I am installing windows 98 it is easily installed.

Thanks And Regards

I apologize if I appear to ramble but I am very frustrated. HP technical support is a falicy and they have no integrity advertising customer support when you purchase their products. In no way do I have a problem with people from other countries providing technical support but there are limits like basic communications skills and simply understanding your questions. When you call customer support to complain about this the simply transfer you to technical support (or lack of it) where the problem exists and nothing gets resolved.

I purchased an HP All-in-One Officejet. I don't know why they entice you with "Office"jet due to the lack of standard business features. It does not allow one to display both company name and personal name on outgoing fax pages. When faxing via fax software provided, it does not provide cover sheet functionality. If one wishes to scan and send it by email, their software supports only Outlook.

Evidently they just do not care about these issues and the customer support is a mockery. I scoured their website for solutions and these issues are not to be found. I tried several attempts with each of the "customer service?" offerings (telephone, online chat and email).

Telephone support: You have to repeat your problem 13 times. If you ask a basic question they put you on hold to try to look up the answer. In my opinion, this is not "technical support".

Telephone, online chat and email: In most cases their response is useless, irrelevant, or just plain incorrect or doesn't exist.

Online chat and email: Their English is poor which explains why you cannot get a solution addressing your problem. Most of the time when you ask why they do not answer the question or where they are located, they either say they are from the U.S. or make excuses. If they are indeed from the U.S. as many of them claim, HP should be embarrassed by hiring people with such poor language skills.

What ever you buy, do not buy a hp computer! My laptop had a lcd problem 15 days after I purchased it. (I could have taken it back to the store after 14 days, but missed out because the lcd stopped working 1 day too late)
I sent my computer in (To india!) and 19 days later I still hadnt heard anything. After numerous calls, I finally get it back, sans battery. Ok, call me an idiot. My fault. I didnt catch the part about not sending the battery—i thought I was not to send the power cable—but now it's been 3 weeks of calling hp, 3 weeks of hearing that a case manager will call me and it never happening, 3 weeks of repeating everything again and again, first to someone in india, then again to a person in canada or houston or where the _ ever, all because no one but the case manager can put my battery in a box and mail it back to me. Plus, i've continuously been solicited to buy other things from hp, and have even been scolded 3times for having sent my battery in the first place. I've just finished another 20 minute call and a case manager (This is the second one i've ever had the pleasure of speaking with) said it will be sent to me w/in 3 days via fedex. We'll see. The last cm that told me that didnt follow through.
Save yourselves a lot of hassle. Buy something else.

On november 22nd, I received my hp pavilion notebook that I had sent in for repair under warranty. Unfortunately, hp service team has not performed well because I am now required to enter a password which I never had to do before.

I am disappointed because when I called customer service on november 22nd, november 23rd, november 24th, and november 26 the agents assured me that it is not possible to find out who at hp has set this password.

The only option I was told was to do a system recovery which would mean the loss of all of my personals files, contracts and legal papers.

I am an independent contractor and have two lawsuits going; loosing these files was not an option. The agent then disclosed that hp, upon receipt of my notebook, has already removed all of these files. This was not disclosed neither on the warranty, nor has my permission been given to do this. My notebook had lcd cover issues so the removal of these file, if that's what they did, was completely unnecessary and illegal.

I was promised to get a call back but that never happened. Each time, I was forced to speak with agents that hardly knew the language. The average phone call lasted about 64 minutes and I was on hold or transfer a quarter of that.

To resolve the problem, I called, sent emails and certified mail. I mentioned that I hoped that the information I received was misrepresented and that hp has not deleted these files. I would appreciate if they could track whoever has set this password so I may assume my work as an independent contractor.

I will wait until december 26th, 2007 before taking legal action.

This is with ref to the hp lpg gas distributer "abhay gas agency, jagdishpur, dist - sultanpur, up. Who is charging 320 / - per cylinder which is acutally a 300 / - cuz along with each cylinder he is giving a tea power woth rs.20 / - forcefully, aslo in a day he provide only 10 to 15 nos though lots of people r stading there & whole truck come with filled lpg.

Not only as per my knowledge he do a malpractise as his godwon for the same is around 2 km far from acutal place where he gives a reciept.

Sir.. Request u kinldy look in the same n take serious action against him.

I purchased a HP Pavilion dv2500t laptop from HP shopping.com. I got delivered after 10 days. After 2 hours of operation, the stupid LCD broke down and I called their HP customer service. They sent the box to ship it back to the company after 5 days. I got the box, packed my laptop and sent it. Then they suddenly stopped responding. I kept on calling the customer care which didn't have a ###ing idea where my laptop was and what holding it back. Can you imagine how many days they took to fix my laptop ? 35 days ! Yes. I am quite frustrated with the HP service and I would certainly try to return it back to them.

I appreciated reading several of the posts here while going though my "ordeal" with HP. If you want some detail on my case, I’ve provided it at the end.

It is clear that HP needs to improve the processing of situations where they have failed to perform to contract. The "Quality Case Manager" who is expected to resolve these issues apparently is not given the authority to do so. The customer is told by the Quality Case Manager that they "represent Corporate" and there is no course of appeal. My case manager seemed uncaring about the impact on my business and, based on what I've read on "complaint" forums, this is the norm. Also, my case manager did a poor job of returning my calls and keeping me informed. In my case, the Case Manager sent the first email to the Repair Center inquiring about the status of the case on October 22, but was unable to get any response from the Repair Center until Nov 8. Obviously, she did not have the authority to require a response by the Repair Center. Once the Repair Center spent a little time researching the missing PC, they quickly determined the status... but I was given no status for 17 days.

Based on my experience, and that of others who have posted to complaint forums, HP should:
1. Give Quality Case Managers authority to demand response to problem status inquiries.
2. Require Quality Case Managers to care about customer satisfaction by teaching them customer interaction skills, having customers rate their performance by survey, and removing case managers who perform poorly on the surveys.

Clearly these people have a tough job and are always dealing with customers who are already dissatisfied, but they could still display empathy with customers, return customer calls promptly, and explain up front the process that will be followed and that there will be some kind of compensation for late turnaround of the PC repair.

Advice:
1. Set your expectations; a) the Case Manager is able to do little (although they won’t admit it), b) expect a long spell without your PC and develop a workaround
2. Call the Case Manager at least every other day. Write out the voicemail you will leave (they are very unlikely to answer) and then email it to the CEO email address. I received email responses from some of these so I believe that they do get viewed by someone other than the Case Manager (not the CEO, of course)
3. Open an online case and update it regularly. This keeps the techs involved and while they have little authority, they at least ARE concerned about customer satisfaction and how your troubles might impact their performance review, and they will get back to you and try to help. Post the original case number and the “quality case” number to the new case your open.

I was interested to see a post today that indicated someone had success with a small claims court case. I wondered about that, but the service contract indicates all proceedings must occur in California, so I dismissed the possibility. Hmmm.

Example of my voice mails (and emails to CEO):
“Good morning, Heather... this is (my name), case #xxxxxxxxxx and it’s Tuesday, November 6, 2007, 11:30AM. I received someone else’s PC two weeks ago October 22, from the repair center instead of mine.

I’m reporting in again to help you manage what is apparently a situation that your Company is unable to handle.

It’s now been 11 business days since you told me that I would receive a call from the service center with status and instructions. I still have not received their call... I still have received absolutely no information on where my PC is, when I will get it returned, or why HP seemingly does not care that I have someone else’s PC and provides no information on returning it. In your last voicemail, Thursday November 1, you said you were continuing to try to reach the repair center and would let me know status as soon as you talked with them. Since you have not called back in 2 business days, I assume you were unable to reach them. So, in 11 business days, you have been unable to get anyone at the repair center to talk to you? Does HP give you any authority at all?

Anyway, it has now been 16 business days since HP received my PC, 13 business days beyond the 3 business-day turnaround specified in HP’s Care Pack.
And, it has been 18 business days that my business has been impacted by not having the PC.

As always, if you have time, I would appreciate a call with status of my case. You can call me at either (phone number), or my cell at (phone number).”

--------------------

Summary log:
October 11, 2007 - Laptop failed under extended warranty; went through normal 6-hour on-phone process to eliminate software suspicions (including wiping the harddrive and reinstalling the OS) and get HP to send the box in which to send the laptop to Repair Center in CA.
October 16 – Laptop received by HP Repair Center
October 22 – I receive the WRONG laptop... completely different model (no battery, no power supply) and I notify HP. After several hours on phone, dropped call transfers, etc., I am told a “Quality Case Manager” will phone me within 24 hours.
October 23 – I receive voicemail message from Quality Case Manager (Heather) who cannot provide status but that I will receive a phone call with status from the Repair Center in 24-48 hours. I phone back and leave voicemail for her requesting call.
October 24 – Receive call from Case Manager... tell her I still have not received a call from Repair Center, and doesn’t she want me to send back the PC I have that some other poor customer is looking for? Get a gruff response telling me to just wait for the Repair Center to call.
October 25 through October 31 – Call Heather every other day and leave voice mail saying have not received call from Repair Center. Email text of each call to the “CEO” email address.
November 1 – Receive voicemail from Heather... she is trying to phone Repair Center...
November 2-6 – Continue to leave voicemails and email text to CEO
November 7 - Receive call from Heather... she has finally been able to talk to Repair Center
and they are investigating. She asks for serial number etc of PC I received. Receive second call from Heather saying they have located PC and will be calling me. I inquire about what HP will do to compensate for the fact that the extended warranty 3-day turnaround contractual agreement has been violated. She said she will extend the warranty by 9 months or give me $x cash... I choose the extension.
November 8 – RECEIVE CALL FROM REPAIR CENTER – My PC is in the mail and also mailing label to return (wrong) PC I received.
November 10 – Receive my PC... 3 hours to configure and reload all apps

This printer is so frustrating - from the day we got it - it hasn't been able to feed the paper... unbelievable - isn't that a basic that printers have been handling forever? I am so frustrated with this thing...

Don't buy Hp printers!

Compaq Presario Notebook
HP - www.hp.com

I will never buy HP products again. May 8, 2007 I purchased a Compaq Presario notebook that was refurbished. The sales assistant in the HP Home and Home Office Department reassured me that I should not experience any problems with the notebook. He stated that being refurbished meant that the notebook did not pass all the tests when sent through inspection the first time. I purchased the notebook and then the screen messed up on or about July 15, 2007. I shipped it back for repair and never heard from Hp. When I contacted HP on the status, they stated they did not want to repair the notebook. This was then forwarded to a case manager, John Thomson, who agreed to repair the notebook only if I purchased a $265.00 warranty, so with no other choice given, I did. The notebook went in for repair on July 24th and was not returned until August 15, 2007. On August 14, 2007 I registered the warranty I purchased via telephone. On October 11, 2007 I turned my notebook on to find that the screen was again not working correctly and displayed only white. I contacted HP that day and was given a case number of [protected] and was informed that my warranty was invalid and not registered. October 15, 2007 I called HP Total Care again after not being contacted by a case manager and being unable to reach one at the case manager number. October 17, 2007 I obtained contact information from Corporate via Rosalynn to send a legal letter regarding the matter. On October 22, 2007 I spoke with case manager, Charlene T., that I was able to reach by phone but she did not work in the notebook department, however, she did give me a new case number of [protected]. On October 23, 2007 I had an attorney send a letter to HP Corporate office and to the case manager. I was never contacted by a case manager within the 48 hour period that is given and then called the case manager number again on October 29, 2007. At that time I did finally speak with the proper case manager, Kathy Walker who then informed me that I could not receive a refund or exchange for another product of equal or lesser value and that she would ship a box to my home for repair under the warranty that I purchased. By this time I was so upset with the entire situation, that her solution was just not good enough for me. October 30, 2007 I did receive a box to ship the notebook out for repair and the paper stated to back up the hard drive because information could be lost. October 31, 2007, I contacted a HP case manager with regards to how I am suppose to back up the hard drive up if the screen does not work and displays no picture. I was advised at that time that I could take it to a computer shop and pay someone to back it up for me, another expense in regards to HP's defective product. It is October 31, 2007 and I have been unable to use the notebook since October 11, 2007. All of these attempts to contact HP and get the problem solved has also taken up quite an amount of my time at work.

I would advise anyone looking to buy computer products to purchase from anyone but HP. I will never buy HP again for my home and as for my office, I will continue to purchase Dell products.