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Hp Home Store / horrible

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HP Home Store
It took me an entire week to finally settle on a laptop from HP

So i decided to shop from the company itself ... big mistake!!!

I live OUTSIDE of the US. I didnot know that HP has a no accept orders policey from outside of the US.

The site was easy to get around. I was able to customized my laptop - which was a plus, get a $150 rebate, an additional 30.00 plus free shipping!

I entered my cc number along with a US billing address, to be shipped to a US address where I would pick it up during my vacation. After pressing the submit button... I got a notice saying... sorry we are unable to accept your order.

Wondering what went wrong... I contacted my bank who told me that hp had rec'd the approval code. So here was my dilemma - almost $800 was on hold from my bank (they can take my word that i would not be receiving the merchandise)- and i would not be getting the laptop. So i tried to call HP- but all called originating outside of the US are BLOCKED - great for a company who claims to be global.

So i got on live chat and spoke with a representative - and thus the nightmare intensified. I tried to explained to the agent that I needed an e-mail from the company stating that the order was not going to be filled- the Bank needed proof that they would not be billed for a laptop.

I got scripted responses that did not address the problem at ALL - I was given phone numbers to call - that were not going to go through because of my location. I keep insisting that ALL I needed from the company was an e-mail so that my bank would release my funds - To no avail.

It is obvious that HP are not hiring intelligent personnel to speak with customers. To date this matter has not been resolved.

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Hewlett-Packard / HP Development Company Logo Hewlett-Packard / HP Development Company
Customer Service
1501 Page Mill Rd. MS 1247
Palo Alto
United States - 94301-1112
+1 800 473 4732
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