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1 United States
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I had a dental emergency and was unable to use a hotel room reserved for 3 nights through I called them the day i was due, and explained the situation. The woman was rude and unhelpful. She finally agreed to send a form to request a refund based on a medical emergency. I filled out the form, sent in the information from the dentist and a letter of explaination. As is indicated on the information from the dentist, I suffered from a ruptured molar that had to be extracted. Because the procedure was 2 days later (have you tried to get into the dentist, even on an emergency basis) hotwire denied the claim. They did not feel that a ruptured molar constituted a medical emergency (probably because they have never had one.) I am requesting a full refund and the request was denied.

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