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Hotwire / Flexibility on car rental

1 United States Review updated:

I rented an auto through Hotwire for a period of one week.I paid the total amount with my credit card.The day of my flight to Baltimore 18 Feb, I got very sick and had to postpone my flight.The rental agreement I had was from 19 Feb to 26 Feb.I contacted Hotwire and explained the situation and that I would be picking up the car on the 23 Feb and had no problem paying for the ful week, They explained that the car could not be held more than 24 hours after the origional date of the 19 and there was no obligation that the rental company have a car available. I was told if I faxed a doctors note saying I was sick they may give me a refund..Maybe I am wrong in thinking since I paid for the week, any part of that week that car should be mine

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Comments

  • Sr
      20th of Feb, 2010
    0 Votes

    hi sir,
    did get back your money??

    I have same problem.

    Thanks
    Srini

  • Ki
      31st of Mar, 2010
    0 Votes

    with hotwire you bid by the day not the week...second when u got sik and had to change ur airline ticket did the airline charge u a change fee ??? They did...and third if u had a reservation for a car and it wasn't available beacuse someone who suppose to return it did not wouldn't u raise hell and ask for extra discount and all ht other crap because ur car is not there ...is the car rental company or hotwire suppose to cover that discount for the other customer who have a reservation and no car now...pay for the car and stop ###.

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