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Hometown Buffet

Posted: Jul 16, 2017 by    

Management/food

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On 07/16/2017 I went to have dinner with my family at the Santa Maria location, we love the variety of food that this place has. But my experience today was absolutely horrible. The lady at the register was extremely rude to begin with. Once we got settled in our booth, I served myself some orange chicken, as I start eating it I saw hair in my food, went to the front desk and asked for a manager who did not want to tell me his name, I told him what had happened his response was "this happens all the time, I have had hair in my food so many times" I was so shocked by this. Me and my grandmother asked him if he could refund my meal because of the inconvenience and he told us we could eat somewhere else. The manager was extremely defensive and lacked of costumer service skills, he did not say sorry once! What kind of manager is that? I am extremely shocked. I'm calling corporate tomorrow.
Complaint comments Comments (0) Complaint country United States Complaint category Restaurants & Bars

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HomeTown Buffet Logo HomeTown Buffet
Customer Care Service
9635 Chapman Ave
Garden Grove
California
United States - 92841
+1 800 871 0956
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