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Hometown Buffet

Posted: Jul 16, 2017 by    

Management/food

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On 07/16/2017 I went to have dinner with my family at the Santa Maria location, we love the variety of food that this place has. But my experience today was absolutely horrible. The lady at the register was extremely rude to begin with. Once we got settled in our booth, I served myself some orange chicken, as I start eating it I saw hair in my food, went to the front desk and asked for a manager who did not want to tell me his name, I told him what had happened his response was "this happens all the time, I have had hair in my food so many times" I was so shocked by this. Me and my grandmother asked him if he could refund my meal because of the inconvenience and he told us we could eat somewhere else. The manager was extremely defensive and lacked of costumer service skills, he did not say sorry once! What kind of manager is that? I am extremely shocked. I'm calling corporate tomorrow.
Complaint comments Comments (2) Complaint country United States Complaint category Restaurants & Bars

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N  17th of Jul, 2017 by    0 Votes
DId you really find a hair in your food or did you place it there for a free meal.I bet in reality you did not "find" the hair in your food until you were done eating and full. Well if you cannot afford to feed yourself you can try going to a soup kitchen or see if your church has a food drive?
N  17th of Jul, 2017 by    0 Votes
Or perhaps you can get a job so you can afford to feed yourself instead of claiming you "found" hair in your food. You mistake being told no as rude and with your childish attitude no wonder you were told to find somewhere else to eat.

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HomeTown Buffet Logo HomeTown Buffet
Customer Care Service
9635 Chapman Ave
Garden Grove
California
United States - 92841
+1 800 871 XXXX
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