Home Depot
reviews and complaints

A year ago I was making a small purchase in Home depot. The cashier asked if I would apply for a credit card. If approved I would get a discount. I filled out the brief application and was approved. Within 2 weeks I got my card and it came with a $3000 limit. Today I go in to make a $47 purchase because I am trying to do some small improvements, yet my purchase was denied. This I thought to be unusual. I have never been late for a payment, I did not even come close to exceeding my limit. I called their customer service (what a joke) and all they could tell me was that I had some issues with my previous credit. Those same issues were there when they issued me the card. I feel that Home Depot was afraid that I was going to go wild...not even in my wildest day. Home Depot suckered me in and they were quickly to push me out on a bogus credit issue. They were refusing to listen to what I had to say. It was all based upon the 3 major credit reporting agencies. Rest assured I will take my business down the street to Lowes.

To whom it may concern,
I just received a Pre-Approval offer from Home Depot’s credit card department with a reservation number on the top. After thinking about accepting the offer, I decided to go ahead because I plan on doing some things around the house soon and it would be nice to have. So after going to the home depot’s website and entering the reservation number and other personal information, it told me I would be notified 5 to 7 days for a decision. What? I was already Pre-Approved I thought, I even had a reservation number. So I called the 1-800 number and I was told by the home depot’s customer representative it was not a Pre-Approval. I read to the representative what I received in the mail, and the home depot customer representative told me they were sorry but I’m not Pre-Approved, ” No one is”. So I asked why did home depot send me false advertisement stating I was Pre-Approved knowing that I’m not? The Home Depot Customer Service Representative laughed and told me that’s how we get your information sir; otherwise most people would not apply. Can you believe that? Not only did the home depot representative acknowledged that no one is ever Pre-Approved, but home depot also skirts around the law to get your personal information by stating you are Pre-Approved knowing you’re not. Is there anything that a company can’t get away with doing to customers? That is very disrespectful, deceitful and wrong. I will never shop at Hope Depot again, for “anything” and I will urge everyone I know to do the same. I will drive 5 miles out of my way just to avoid this company. Customers Beware………….
Jack

Two years ago I purchased new air conditioning system and they also promised to make an installation. This company’s name is Home Depot Chilltrol HVAC. They promised to make it during a month. After two years still no system installed. I don’t know what to do! Please help me!

my name is John Kemp I have lived in Beaumont most of my life I have traded with Home Depot since the first one opened in San Bernardino California on hospitality Lane I was one of the first customers in the door Home Depot was a very good and efficient place to buy stuff for my businesses and my rental houses and at one time apartments every month I spend a lot of money at home depots mostly the one in Beaumont California also the one in Indio California as I have a ranch there my complaint is you have some very good employees at the Beaumont Home Depot that are very knowledgeable and helpful when you're looking for stuff over the last several months I have noticed some of your best employees are now missing they have went to other home depots and that is forcing me to go elsewhere you have employees that work at the desk like Jenny and Louise a young Hispanic that will try very hard to help you find anything you have Tom who's missing now Curtis in the plumbing department is one of the most knowledgeable guys you have an as of tomorrow you have employee Andrew this man is such a an asset to your company you are moving him to Redlands California the management promotes in Beaumont not on ability but on looks or friendship I'm not sure what I am in Home Depot at least 3 to 5 times a week spending lots of money repairing rentals and things out at the ranch I think you should take a good luck here and see what's going on I have had businesses most of my life and I am unhappy when I see such buying employees that is very knowledgeable and helpful with everybody leave the stores like Beaumont it needs all the help it can get the Palm Springs store was a very good store but recently you change the management there and I noticed the manager was that the Indio store apparently it made him unhappy and he is no longer with Home Depot I'm not sure what your logic is but please try to keep our good service clerks at the Beaumont store in Beaumont after all not all management is correct you have a few great employees like Cynthia she is rather new but without hesitation she will help you yet you have some that are lazy and can't be bothered with you now I know I am only one person with an opinion like my own but I hope you do one thing take a look at the whole store and keep those inquiries. Beaumont that we as customers can count on by the way I have been in the Redlands store many times once to buy a very expensive pressure washer at six o'clock one evening I asked for assistance to get one out of a lockup I was there 43 min. I went back up and asked for some assistance again I waited another 21 min. at all times I had people waiting on me for the pressure washer so I left went across the freeway to Lowes and bought the pressure washer plus I spent over another $700 there so I could clean up a rental house if I can't get proper help I leave I thank you and please reply
John W F Kemp

I started working for estes specialized in June 2010 we did the flatbed deliveries for home depot . home depot started doing background checks on me in aug. 2010. they ran a total of 3 background checks. from Aug 2010 to Oct. 2011. All without my knowledge or permission to do so. When I got hired by estes they ran there necessary background and went back 10 years. they hired me and I worked for them for a year and a half. in Oct. 2011 home depot runs a third background check revealing a conviction from when I was 19 years old. They ran to estes and informed them and I was terminated after being hurt on the job. Home depot and estes participated in illegal actions and violated my FCRA rights. They never had permission and I am sure that because of there business practices there are alot more victims. I am looking to get a class action suit against them. Have you been screwed by either company?

I have come to realize that Hampton bay solar products are complete junk. I have 2 different sets of outdoor lighting, the ones you spike into the ground, anyways some work, one just blinks and 3 don't work at all. I tested the ni cad batteries, one was dead, one had .5 volts and one had 1.2 volts, I took a battery out of a good working unit and put it in the dead unit and it still doesn't work, and yes the switch is set to on. I took the other units with low or dead batteries and I am charging them on a separate charger as we speak. I don't have high hopes but I believe it's a problem with the charging circuit in the unit itself, and if that's the case then the unit is no good. You may notice the quality of these units, plastic spikes, bad idea. I wouldn't mind paying more for a reliable unit, maybe I need to skip the solar idea and just buy powered units. Does anyone know of any solar powered outdoor lights that are good? Thanks

First they accepted a return and credited my debit card, after I walked away they voided the charge, the next customer in line saw this and found me. They finally gave me the refund, but only to a merchandise credit, I bought some items with that credit and when I tried to return the extra items left over, they refused the return, even though I had the receipt! POLICY IS ANYTHING BOUGHT WITH A MERCHANDISE CREDIT IS TREATED AS AN "UN-RECEIPTED RETURN", they also have a sign at thier RETURN counter that says they have the right to refuse any return, this is not listed on their web-site. BOYCOTT AND LET'S START A CLASS ACTION LAWSUIT.

this company is reporting a credit card debt on my credit report when I have no credit cards. Just wanted to report the fraud. I have been reading many of the same issues by other people.
thanks

Home Depot closed my charge card with no notice, because a credit checking agency said my credit had changed. This after 12 years of no late payments, increases in credit limit, and no adverse anything. I have been unemployed for a year and I had one late payment (not Home Depot), but no other credit cards were discontinued. Off to Lowes.

I went shopping today and after almost an hour of choosing almost 600.00 of items, i went to the checkout as i was starting to pay i informed them of my veterans discount and showed them my id. I was informed that in Me. and Minnesota that we would have to go to customer service and fill out what appears to be an application and we would receive discount coupons in the mail. I refused and walked out without my items. I will only shop at Lowes where Vets are treated with respect. I will also start informing all Vets of Home Depots new way to disrespect, the men and women who have given so much.

5/16 i purchased a maytag washing machine and was told next delivery was 6/2/2012.
While waiting i used a local laundrymat and have wondered why the long drug out delivery date?
My life changed and now 6/2 delivery date is not going to work for me.
i called the store left on hold 20 minutes only to find out nobody is available to speak to me.
I phoned the delivery dept and put on hold this time almost a 1/2 hour I HUNG UP.
I went back to the store appliance employee again put on hold eventually a live voice who lectured me on how they deliver appliances I HUNG UP.
Well i told her to SHUT UP and HUNG UP. Everytime i started to talk she interrupted me so I hung up.
I dont have time to be lectured after waiting 3 weeks for an appliance deliver and Home Depot doesnt have time to talk to customers.
I now plan to return the appliance. If i have to wait another week why bother to buy from Home Depot?

Home Depot reported a 30 day late on my credit report. I have always made more than the minimum payment on my credit report and have never defaulted on my account. We moved about 10 months ago and placed a change of address with the post office. We did not receive our Home Depot statement at our new address. I did not have a balance on the account prior to our move; therefore I was not made aware of these charges. My husband is a joint card holder and placed a charge on my card for tools for our business. Without receiving my statement and my husband working out of town, I had no idea that there were charges on the account. I was alerted that there was a 30 day late on my credit report through Citi Identity Monitor. I immediately called Home Depot and made a payment and advised them that I did not make the charges on my account, asking them to remove the 30 day late as a courtesy. Additionally, I have been struggling with major medical over the last year and have had more than 20 stents placed in my pancreas. I most recently had a surgery that required a week stay in the hospital to repair my stenosed pancreatic duct, common bile duct and sphincter muscle.
I understand that Citibank is the financial institution for the Home Depot Credit Cards. I have five other Citibank Cards and a Citibank Home Equity Line of credit. I have never been late on any of my credit lines with Citi. I would hope that Home Depot/Citibank would reconsider and remove the 30 day late from my credit report. This has had a devastating impact on my credit score. I am currently seeking a lender to re-finance my home, but due to the negative information reported on my credit I have been denied a re-finance. I am currently seeking legal advice and have reported this to the FTC for further investigation.

Pasted below is an e-mail message I sent today to Home Depot Chairman and CEO Frank Blake regarding horrible customer service recently received from Home Depot and their subcontractors for a kitchen floor installation.

Mr. Blake---
I am calling to your attention a very poor and disappointing experience my wife and I had with Home Depot that has lasted several months. This message is long, but it is because there is so much to this story that Home Depot and its subcontractors have caused problems on.

We went to Home Depot store #1225 in Brooklyn, NY, in late November/early December 2011, and purchased a new linoleum floor with installation for our kitchen. The subcontracted estimating company, MeasureComp, came a few weeks later to create the estimate. The employee lifted up one tile from the floor to see what the flooring was underneath. Upon receiving the estimate, we scheduled the installation for January 16, 2012.

My wife was eight-months pregnant at the time, and she went with our two-year old son to her mother's house for two days in case any aspect of the installation might be unsafe for them. I emptied out the kitchen, and paid our super to disconnect the stove and fridge. I was given a timeframe of 1:00-3:00 for the installation team to arrive, the subcontractor was American Carpet South (ACS). They called me at 2:50 to say they’d be there in 25 minutes. They did not show up until 4:35, blaming it on another job running long, and made no mention of the fact he had tld me he would be there by 3:15.

After surveying the kitchen, the installer told me they couldn’t do the job. They needed to add a second layer of plywood to use as an underlay, and the concrete under the tiles would take a lot of time to remove and would be very dusty - it would be at least a full day, possibly even would need additional time on a second day to complete. He asked whether the estimator lifted up a tile to see what was underneath, as he should have seen that was needed. I told him the estimator did lift up one tile to look; he responded that the estimator did not do his job correctly. He called ACS to tell them to order the extra layer of wood and that the job would need to be rescheduled.

I called Home Depot a few weeks later to re-schedule the installation for April 9 and asked for the 9:00 am time slot. I was given the time and told to call ACS directly closer to the date to confirm the time. I called ACS about a week and a half before April 9 to confirm the 9:00 am time and was told I would get that time slot.

By this time our second child was born, and my wife took both of them back to her mother's house for a couple of days for the installation. At 9:40 am on April 9, I called ACS to find out where the installer was. I was told that I wasn’t on the schedule for that day; I was told that the day after I scheduled installation for April 9, Home Depot called ACS and told them it actually was April 19. I was never called by Home Depot nor ACS to confirm this, an ACS blamed the mix-up on Home Depot. I also told the representative that I had called ACS a week and a half before to confirm the time. The ACS representative had no response to this comment.

ACS got a hold of an installer who would able to come, but they only would be able to remove the existing floor, with installation having to be done the next day. I was told they would be there by 11:30. They arrived around 12:30. They left after 6:00. During this day, I called ACS around 3:15 to confirm that the installer would be there at 9:00 am the next day and was told that would be the case.

Around 9:45 am, ACS called me to tell me that the installer would be a bit delayed, as the vinyl that was cut for the floor had something wrong with it. The installer himself called me around 10:15 to say he would be there in 25 minutes. He called back at 11:40 to say that he had car problems and the car had to be fixed. An ACS representative called shortly after to say the car would be fixed by 1:30.

I called ACS around 1:30 for an update and was told the driver still was at the Home Depot with the broken down car. I asked to speak to an owner or a supervisor. I also asked why he couldn’t use a different car and have someone else sit with the broken one, or why a different installer couldn’t get the materials and do the job, especially because of the major inconvenience my family already had been put through for this job. I was told I would be gotten back to. I never received an answer to this request, nor was I ever put in touch with an owner or supervisor.

I received a call from ACS a little after 2:00 that the car would be fixed within a half-hour and the installer then would come, which should be by 3:00, actually using the words, "Rest assured, " a choice of words I found mindboggling considering what already had transpired. The installation team did not arrive until 4:05.

After surveying the kitchen, the installer told me that the vinyl they had was 7/10 of an inch too short. He also said he did not have any of the floorboard trim needed for one side of the room. I asked to speak to an owner or a supervisor. I instead was given to one of the ACS representatives I had been dealing with over the course of the two days. He told me he spoke to Home Depot and told them to have the materials ready to go, as the installer would have to go back to get them. The other installer would remain to seal up the seams of the wood underlay. The incorrect materials lack of other materials were blamed on Home Depot. ACS took no responsibility for checking the materials before they came.

The installer left before 4:30 to get the correct materials. The sealing of the seams took 10 minutes, leaving the installer who stayed with nothing else to do. The other installer did not return until after 5:30. The installer determined that we did not need a second layer of wood, the main reason the first scheduled installment was postponed. They did not leave until after 7:30. I had to cancel several things I had planned to do that afternoon, expecting the job would be done in the morning.

An ACS representative called when the job was done to say he would talk to Home Depot about removing the charges for materials and services not used, and that he would discuss Home Depot giving us a gift card for our troubles. I told him that would be appreciated, as my wife and I already had made the decision never to shop at Home Deport again, but that is something that would help address our displeasure.

Home Depot left me a message on April 14 to issue the refund over the phone. I called back the next day, and was told the woman who left me the message was not in that day, and the person answering the phone did not know how to issue refunds over the phone. She put me on hold to find someone who could and left me on hold for 20 minutes. I hung up and called back and got the same woman who said she had just got back to the phone, and was having trouble finding someone who knew how to issue a refund over the phone. I called back the next day and spoke to the woman who left the original message, and she processed my refund.

I called ACS on April 19 for an update on the gift card they said they spoke to Home Depot about. The representative said he was surprised Home Depot hadn't contacted me yet, and he said he would give them a reminder, as he was told we would receive a $100 gift card. I called Home Depot on April 30 and left a voice mail for the expediter. Nobody ever called me back. I called and left another voice mail on May 4. I received a voice mail back asking for our home phone number associated with the order (I had left my cell number to contact me). I called back the same day and left another voice mail with the home number. I never heard back from anyone. Today now is May 20, and we have not received a gift card.

Home Depot's customer service is sorely lacking, and its subcontractors cannot be trusted. In addition, it is important for Home Depot to be aware of the customer service ACS provides on its behalf, their complete lack of responsibility, and blame they place on Home Depot for any problems. The installers several times during the day told me that Home Depot frequently messes things up, essentially shifting all of the blame for the past two days to them. In addition, ACS made no mention of the fact that their employee is the one who postponed the initial installment because he said we needed a second layer of wood. No apology was made for this.

I appreciate your time in reading this message, and expect to hear back soon. I am sending a copy of this message to ACS and MeasureComp, and also submitted it through the 'Contact Us' page on Home Depot's website. I wanted to send a copy to store #1225's manager, Kevin P. Bracken, but his e-mail address is not provided on your website. I also am sending this message to consumerist.com, complaintsboard.com, complaints.com and pissedconsumer.com, and will be posting about this on my Facebook page.
---Eric Deutsch

Went to buy sandpaper for my electric sander. They only have 1 brand available now. It's called "Diablo" and the paper is Red. No other brands to choose from. Diablo is the "Devil" in spanish. And NO Other Choices! We will be shopping at Lowe's from now on.

I went to Home Depot to get stuff to repair my rubber roof. Home Depot didn't carry the item I was looking for (which Lowe's does, but I happened to be closer to Home Depot) so I consulted with the "roofing specialist" and he handed me the "perfect" product to repair my roof. First, he tried to sell me a brand new roof and when he realized I only had a simple $100 repair and I was NOT going to replace my roof, he raved about this product and told me how easy it was to use/how to use it and so on and so forth. Well, it turns out that this "perfect" product is NOT to be used on rubber roofs because it actually eats the rubber away. So after applying it to the tear and all my seams as advised, I now have to have a new roof put on my house because the damage cannot be repaired. So, my $100 repair has now cost me $3400 for a new roof thanks to the either uneducated or simply shady employee. I will never shop at a Home Depot again, nor will I trust anything that comes out of anybody's mouth that works there.

I ordered a vanity online, it was what my wife wanted (so I had no choice). It came in damaged, which happens. The marble top had a compression break in the top. I called Home Depot to return it which they gladly said they would. The return phone call was on March 31st. Home Depot informed me that it would be 5 business days before the shipping company contacted me for the return and once they had the return, would refund my money. My wife ordered another vanity and paid for it (which I had no choice - happy marriage and all). On April 5th, as I had not received a call from the shipping company, I called Home Depot.com. This is where it starts getting bad. Home Depot .com told me to contact the shipping company directly. I did, and the Shipping Company had no record of the return. I called Home Depot .com back and relayed what the Shipping Company had told me. I happened to get the original person that I had talked to earlier. She told me, "Oh, I see we need more information on the type of damage". I rolled me eyes but kept the sarcasm out of my voice (okay, the best I could) and described (again) the damage. Okay! 5 days they will pick it up. April 11th, called back, still no call from the shipping company, still no refund, and talked to Home Depot .com again. Lot of excuses, lots of "We are sorry sir" and "Just be patient sir" and a heck of a lot of "I have to put you on hold, sir" . Finally, after talking to the supervisor, Home Depot .com has contacted the shipping company and in 5 business days... blah. To summarize, I am forced to take Home Depot to small claims to try and get my money back on the damaged goods return (which I understand happens sometimes). Home Depot .com just won't follow their own protocol but, they said I could return it myself (I am old and cannot physically handle it esp. with my handicap) Never again will I shop at Home Depot .com for any reason, would pay more elsewhere if I had to. I truly hope that no one else has this experience, but one way to insure that is to NEVER SHOP AT HOME DEPOT.COM. Let them go the way of Block Buster Video. They don't deserve to participate in Customer Service.

I waited in line at the rental center for a good 15 minutes to rent a truck. My turn came up and I was asked for my proof of insurance which I didn't have on me so I went back to the car and returned in less than 5 minutes and waited for at least 30 minutes to be waited on and I thought everything was ok. I was told they would have to call and verify my insurance. They called and was on hold for 10 minutes or so and my agent was closed so it went to the call center for State Farm and they for some reason couldn't suffice Home Depot and I was told I couldn't rent the truck until Monday when my agent was open. I understand Home Depot has to protect themselves but what makes this so frustrating is I had rented a truck from another location a few months ago within a half mile from their World Headquaters and had no problem. If any store is following policy, I would think it would of been that one. Verry dissapointing and ruined my day.

The front page of Home Depot's Sunday Circular (for 2/19/12 - 2/22/12 was a huge ad stating "Special Buy" LG Graphite Steel 4.5 Cu Ft. Washer & 7.3 Cu. Ft. Steam Dryer" - $1098. The ad does NOT say each or per, it says AND. All other washers and dryers in the ad are listed as "each" or a separate price given for each one. The way this ad is worded it indicates that the pair would be $1098. This is not the case. The store said the price is for each. Talk about misleading and false advertising. They won't be getting any of my business!

My husband and I purchased an entry door and a storm door at Home Depot and have the store installed them. We found out the doors were poorly installed and as a result, we had water damage even inside the house. Because my husband was gravely ill, we didn't want to waste time to have HD come out and address the problem, which can take a couple of months. We decided to hire a contractor to repair the damages and reinstall the doors to alleviate further damage. I have pictures to prove the damage as evidence.
After the doors were fixed, and in between the hospital visits, we contacted Home Depot for compensation. A local assessor came out and insisted that was wind damage, which she claims for which HD is not responsible. We tried to explain that the screws to secure the doors were too short (1/2 instead of 3 as required) and there were only two nails to support the bottom part of the door instead of six. Accordingly, the door became tilted and was not locked properly. In addition, the door frames were not caulked at all to seal the openings between the outside wall and the door frames.
We spent more than $1250 for repairs, re-installation, caulking and painting and additional $350 that Home Depot charged for boarding up the door because the HD contractor couldn't install the door on the first visit. I made numerous calls to Mr. Sheldon ** at the Atlanta Customer Care Unit ** (phone # 800- ext. **, ref # **) and I was not allowed to contact a supervisor at the care unit.
I didn't receive any satisfactory answers from HD other than the offer of $250 in store credit. I unwillingly accepted the offer of $250 and send the letter back to Mr. Sheldon ** via certified mail a few months ago. Since I didn't receive any responses from him, I called him on 2/16/2012 and inquired about the certified mail. He blamed me for not contacting me to confirm receipt of the certified mail and I don't understand his reasoning. When a certified mail is sent with extra cost, a sender safely believes that an action will be taken by the person certified to receive the letter. Nonetheless, I haven't received any letter nor heard from him as of today, a week after he promised the letter would be sent immediately (we confirmed my name and address).
At this point, I am so disappointed and angry with the Home Depot Atlanta Customer Care Unit. Now, my husband has deceased and I want to bring the case to closure. Please help me with this dispute and make suggestions. I look forward to hearing good news that will make me a bit happier during this grieving time.