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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:06 am EDT
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Home Depot the service at home depot

I'm at my wit's end with the employees at home depot. It's hard to find someone willing to help and have even had some start coming up our isle and turn around and walk away when they find out we need to help. Today was last straw. My husband was returning latches for our cabinets cause wrong sizeable she( heather) was very rude and said there is no exchange buttons on cash register along with horrible attitude. With such rude behavior our business will now go to Lowe's. It's so uncalled for when we're just trying to shop.

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2:10 pm EDT

Home Depot customer service

06/07/2018
The customer service at the macon ga home depot was terrible! We were there to buy a zero turn lawn mower-very large purchase-and the associates literally acted like they clueless. We had to ask 3 associates for help and none of them were truly helpful. The mower we picked out was leaking some type of oil, so we said we did not want that one but the one on display outside would work. Oh boy did we inconvenience them by saying this. Then we go to pay and they wouldn't accept our military discount because it was not a holiday? Needless to we went to lowes, has a fantastic sales associate, did not have to ask for help, ended up spending more money with them, and got the military discount.

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oh no not Home Depot rip off
, US
Jun 11, 2018 8:13 am EDT

I've been trying to get warranty work on a side by side and struggling with Home Depot as it was already defective when I bought it. My warranty runs out in 3 days and I am still fighting with them, they don't know who does the warranty work, all they know is they don't. When I bought the side-by-side I was told Western Auto does all their maintenance work, Western Auto says oh no we don't. Now because the rubber boot was ripped when I bought it, I bought it as new but it was obviously used. The CV joint is now going bad. Customer service just gives me the runaround. I also bought a zero turn mower from them and was told by Toro that because they're not an authorized dealer the warranty isn't worth the paper it's written on.

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1:00 pm EDT
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Home Depot installation of a samsung gas range model nx58h5600s.

On June 8, 2018 the Home Depot contractor delivered my stove and we also paid for installation kit and installation. The older person checked the fittings on the gas valve and found that the fittings in the kit were the wrong size. He then dismantled the end of the valve which caused a gas leak in the house. I informed him that the fitting was not a re-moveable portion of the valve. He ignored my warning and continued to install the adapter into the valve. When he tightened the fitting the valve was jammed. He put the valve back together and informed me that I would have to purchase the correct install kit. I informed him that was not my problem and he became belligerent and indicated that I could refuse the order. My wife called Yomanti at the contractors office and was informed that they would have to get the correct install kit and return the next week. When I spoke with her she informed me that I would have to purchase the right kit. I told them to leave and I would install the range myself. Because of the damage that was caused by disassembling the valve, I was forced purchase a new valve and the proper install kit. Took me 10 minutes to connect the range. This is the second time for poor installation service from Home Depot. Buyer beware!

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10:45 am EDT
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Home Depot sliding glass door handle

My handle broke on my sliding glass door over 3 months ago and brianna at home depot keeps giving me the run around. This is the second time i've had problems with this sliding glass door since it was installed in 2011. The first time the lock broke on the door and when they replaced the handle, tommy the repair man replaced it with the wrong screws so inevitably it was bound to break again. When he came to my house he asked if "someone had tried fixing the handle" and I said"no you were the last one to work on it". So this is what you get when you buy a "double warranty" from home depot. All I have received is double the headache, double the lies from the outside and inside sales rep and repairmen that doesn't know what they are doing.
I am still without a handle. I swore after so many bad experiences with home depot that I would never buy anything from their store again. And whomever is reading this take my advise never never never buy any home improvements from this place. Their customer service sucks.
#fixmygddoor

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3:08 pm EDT
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Home Depot non-delivery of order number w927512538

Date: June 7, 2018
Time of incident: 3pm ET
The delivery personnel was extremely rude and disrespectful to the 72 year old female consumer by yelling and speaking negatively about the living arrangement of the female. The dark skinned driver was loud and kept stating that he was running late and did not have time because he was getting off of work. The dark skinned driver told the elderly female that her home was junky and that she needed to get help. He further told her that he was running behind and he will not deal with trying to get that refrigerator into her home. Because the dark skinned driver was running late, he took his frustrations out on a 72 year old elderly woman. The yelling and cursing was not called for. The dark skinned driver told her that the delivery will be rescheduled. He yelled at the other driver and told him to "put that s**t back on the truck". The younger driver was going to help move three items but the dark skinned driver told him "no and to get that s**t back on the truck".

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3:19 pm EDT
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Home Depot order id: w829769813 window unit

I ordered online and was sent email it would be delivered Wednesday. Just now received email it would be Thursday. I have ordered online twice from you and you have managed to screw both orders up on delivery. The first order i cancelled and i will never buy online or from a home depot establishment again. I have people lined up to help install due to its location and now I have to reschedule them until the dam unit comes in. Hell of a way to do business. Lowes looking better all the time.

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8:23 am EDT
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Home Depot waited for shipment for more than 2 weeks. no resolution.

We ordered Bulk Mulch for almost $800.00 and when 2 weeks went by, we still did not have the product. When we checked to see what the status was, Home Depot said it was delivered to the Carrier that was to take it to our home. It turns out the Carrier had no way of delivering (no means of how to take the Mulch).

Home Depot took absolutely no responsibility for this, and just left us to deal with the Carrier, which did not offer any kind of solution. Meanwhile, Home Depot has collected our payment.

It was very important for us to get the Mulch by this week, as we are doing a remodel to our Yard, and had a deadline. I called back again today, and was told that the order was canceled, which was not the case, and that we have to start from scratch.

Needless to say, there is no way that I will order from Home Depot again, but their lack of assistance, was what really struck me. We were left out there with no help, except for collecting our payment for goods never received. Now, they say they will refund the money which will take 5 days, where I have to wait to order it from somewhere else. We are regular customers of Home Depot, but not anymore. This has been a very frustrating experience.

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1:13 am EDT

Home Depot countertops

[protected]@express. Medallia.com

Unhappy. Lots of movement. Called company and said has flexibility in it. This is totally movement. When to home depot and was to go buy some decorative supports. I'm so so disappointed. I got the bar top extended. I should have been warned the my bar top will move as children eat and lean on them. They are afraid it gives falling sensation. I had friends over and they went to lean on bar top with there elbow while having a conversation. I would return the counter tops if I could. The men who came and did the install were very professional.

Sent from my ipad

Sent from my ipad

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2:30 pm EDT
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Home Depot in store disservice

My name is Ann henry, today is June 2 2018. I was in Frankfort Illinois at a home depot to purchase some potting soil and flowers. As I was trying to check out at the nursery an employee name Jill never greeted me. I swiped my card to hurry the transaction and the strip on the card is sort of wearing off so it wouldn't go through. The employee immediately says do u have any cash or another form of payment, I kindly said no but could u look it up. She said "we don't do that here, maybe someone else can help u". shw was so rude so I went inside to checkout, I asked the next clerk to call for a manager and she went to get a guy name Nick who was supposed to be a manager. I felt attacked. He asked for my social security card, I said establishment asks for that. I told him I have the number. Both employees sized me up and I believe I was racially discriminated against, they believed I was trying to steal potting soil, how humorous is that. Whomever this reach I want immediate feedback, I'm taking legal action. Please reach me [protected] Ann henry

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12:06 pm EDT
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Home Depot kids workshop

Hello today is june 2, 2018 I took my kids to the avondale, az home depot.
Now there were 3 ladies 2 were white and was really nice and friendly the other was a Hispanic lady she asked my kids was this their first time . I answered her . And said no.
She said next time bring their Aprons back she doesn't have that many to be giving out .
I never had a issue before but if there is a shortage in aprons I'll start telling all the people I invite to save theirs kids .
As I walked out of home depot i asked a cashier next to the exit if there is a shortage. And do I really have to bring back these aprons is that a new rule ? She said shes never heard of this . So if the staff doesn't know . How is it this 1 lady is making a rule . She didn't say anything to people in front of me or 2 little kids at the table I was at I asked the mom . I just want to know what's going on .

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8:25 pm EDT

Home Depot customer service disservice and assistant manager being rude

Went to home depot to rent a tool and the sales associate phil was very rude when I brought the tool back because it was broke, he accused me of breaking a drill that I rented that was already broke, the customer service assistant manager was just as rude and beligerant as the associate, cindy was the assistant manager that I spoke to, she was rude, the rudest assistant manager I ever met, please fire these two employees asap they will give home depot a bad name, cindy was so rude she yelled at phil to make him give me my full refund back and he refused to do it and walked away, the whole store as a whole was a mess, the employees there are very rude, the only one person that really helped me was a customer service agent named tresa, she was so polite, promote her asap

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Update by brandon julius smith
May 30, 2018 8:08 pm EDT

I rented a tool from the home depot in homewood illinois, the agent that helped me was phil and he gave me a rental drill for a 50 dollar deposit and when I went home the drill worked to only drill a few holes in concrete slab, then it broke, it just stop drilling,... It was a drill hammer jack made for concrete drilling, so I took the rental tool back and told phil the associate that the drill broke, he said [censored], so he snatched the drill bit I bought out my hand that I bought from the home depot and put it in the hammer drill and went outside to see if the drill worked but it didn't... So he said I broke it, all I did was rent it, I think he already knew the drill was broke because he kept begging me to get the extra insurance on this drill and I did, so me and phil had a disagreement I asked to speak to the manager and the assistant manager named cindy came and she was belligerent and very unprofessional, I tried to explain to her she rolled her eyes and gave me a look that killed, I will never ever shop this store again in my life n my business associates know that the home depot has disserviced me... Please fire or terminate cindy and phil employment asap, they should not be anywhere near a customer with the bad attitude and customer service they projected, before I left the store I went to the customer service desk and asked to speak with the store manager and he was not there, they told me he new and he never really be in the store, so I said I want to speak to cindy about my refund, cindy refused tpo come to talk to me the customer service agent named tresa told me and she said I can help you, she was very polite, tresa should be promoted to assistant manager,

Update by brandon julius smith
May 30, 2018 8:28 pm EDT

Phil and Cindy at the Homewood Illinois store need to be terminated

Update by brandon julius smith
May 30, 2018 8:27 pm EDT

please fire Cindy the assistant manager for her rudeness and phil the rental tool associate as soon as possible before you lose more customers...these two employees showed me examples that the home depot need to train there employees and teach them people skills and etiquette

Update by brandon julius smith
May 30, 2018 8:18 pm EDT

Went to home depot on may 30 and they was rude and beligerant over a rental tool I rented that broke... Please fire ]ohil the tool rental associate and
Cindy the assistant manager

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5:22 am EDT

Home Depot price match competition / advertised price match plus 10%

I am a contractor and spend a lot of money on supplies. Like everyone if I can save a few dollars by shopping around I can bring more home to my family.
Home Depot advertising in store and on large signage inside and outside of store states

Guaremreed! You find a competitiors lowest price and we will beat it by 10%

I had a manager tell try to tell me that lumber at Home Depot is not the same as Lowe's. like seriously? I had to identify there signage and Guarentee. Still being push aside. Only after I forced the issue and educate this pro deck manager on what he was saying was false. The store in Toronto off Weston road is the worst I've had to deal with. Thinking of switching to lowe's

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8:24 pm EDT

Home Depot paid extra for installation and didn't get it

Paid close to $2,000 for a new washer, dryer and matching pedestals. Paid for installation of the pedestals that included breaking and tearing down and disposing of the huge boxes they came in. It was warm on the day, the 2 men came to deliver the items. We gave them ice water and took off our doors, so that they could better deliver the items into our basement. When all appliances and corresponding pedestals were in our basement, we showed the delivery guys our receipt that we paid for the installation of the pedestals. Mind you, it took 2 large men to lift the washer and dryer. One of the delivery guys said, we have no such order to install. Said to me, "I'll give you a number to schedule someone to do that" and left my house and drove away. I never got a phone number and never got the installation I paid for. I was w/out a washer & dryer for weeks and all Home Depot could say is "I'm sorry that happened". Nothing further. No, reimbursement for non-installation. Nothing. You just lost a good customer; as I plan on telling a lot of people.

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8:17 pm EDT

Home Depot 48 box large packing kit and three (3) 2-pack packaging tape

I ordered three items on line from Home Depot; two are noted above and the third was another kit for kitchen packing. Not only was I overcharged for express delivery, something I didn't request or want for which local HD management (Durango CO store) allegedly issued a refund on 05/14/18 but as of this writing has not appeared in my bank account — but also the 48 Box Kit was delivered by UPS in a severely damaged carton. My oldest son, Michael Clark Hetland, is a Vice President with Home Depot. He has worked there since he was in high school and always speaks highly about HD. I have been a valued customer spending thousands of dollars over multiple years. Based upon this most recent transaction I will NEVER use HD for any future needs and I intend to also share my disappointment with every friend, acquaintance, business partner/colleague in my Rolodex and client books.

The refund which has yet to appear exacerbates my disappointment each day. I am retired living on a fixed income and this refund represents money which I could use for medication and/or food.

Feel free to contact me directly for details and particulars. I will take photographs of the damaged packaging and will share upon request. My phone number is 714/777-4466.

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8:07 pm EDT

Home Depot home depot project loan

I am writing about my Project Loan account. Tonight was the second time that I was standing in line with multiple people behind me when the store associate looks at me and says your card has been declined. Twice I stood in line with that embarrassed look as I reach for my personal debit card to pay for purchases. When we call the the help number, I sit on hold for another 30 minutes before the woman tells me "im not sure why your card was declined, but i've worked with the credit protection group and your card is showing as active". My question in return is "what is to prevent this from happening again", her response "um, the card is active". Between me and my husband, we have spent almost $25, 000 in materials that I would be glad to provide all the receipts for.
What do we need to do to insure that I am not faced with this humility again?
As you can tell, I am beyond frustrated.

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Patricia Hefferan
, US
Sep 13, 2019 4:54 pm EDT

We had the unfortunate experience of having Home Depot Project Loans redo our kitchen at the cost of $15K. They failed to include the shelves that were 25 years old. Now this is our responsibility. This was not made clear at time of contract. Our installer was wonderful but I want to advise you to stay away from Home Depot. $15K to put in new cabinets? Jeez!

They are sleaze.

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5:50 pm EDT
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Home Depot ryobi days sale (a pole saw)

I ordered online a ryobi day deal (buy a 99.00 drill driver kit) and get another select tool up to 89.00 value for free. I ordered on (may 28th 2018) then a little bit later I got a email saying my payment was declined so they canceled my order and choose another payment method. So I reordered with another card and all went good.
Then in the morning (may 29th 2018) I get a voicemail from a gentlemen at home depot, it said the pole saw I ordered was not in stock they couldnt find one anywhere in the store so they were gonna upgrade me to the other ryobi pole saw they had that comes with battery and charger. So come to the store and we have it all together here for you.! (now all during this I checked and it said on the online site there were six of the one I was supposed to get in stock in the manahawkin
Store.) ok so I go to the store the lady at the pick up desk rosemary said my order wasnt ready yet even though the voicemail said it was... She said we will call you when its ready I headed home got about 20 min away and get a call from rosemary to come back to store and she told me we cant find that one in stock so the manager told me I could give you this $139 one (with battery and charger included) for $80. (remember now the pole saw was supposed to be the free tool) so when I got to the store she repeated that. Which did not make sense because I was supposed to get a free 89 dollar value tool so the difference would be 50 extra dollars not 80. So she was adamant I had to pay 80 dollars for my free ryobi tool. The voicemail had said they were upgrading me no mention of extra money. I feel they should have stood by that not changing the story when I got there. So I got a assistant manager up there who basically said the same thing, but after alot of back and fourth he finally said I can give you that one without the battery and charger for your free tool. (which I never wanted the one with the charger and battery they were saying I had to take it.) so he finally opened the box and took the battery and charger out and kept them. And I got the tool only pole saw I was trying to get. This all took alot of my time... Going to store when I got voicemail... Being told order wasnt ready even though voicemail said it was... Half hour later called to come back and get the drill but they woulddnt have the pole saw... Then about a hour of argueing with them. Also I had told them I was willing to wait for it to be shipped from another store or the warehouse and they told me there is none anywhere and they are never gonnna have them again. They were only there for memorial day weekend. I find it hard to believe ryobi only sells pole saws on one weekend out of the whole summer and whole year. It was false advertising to let you order free item then when you get there want to charge 80 dollars for it... Also online it should not say its in stock if they have none at all and cant get one from another store or the warehouse!

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1:40 pm EDT

Home Depot web delivery

We ordered a dehumidifier on line in March. When we didn't get the product we called Home Depot and informed us it had been delivered.. we told them we did not receive the dehumidifier. They in turn put it in dispute. Thinking there would be. no problem we ordered another one and it was delivered. Home Depot informed us they found against us! That we are responsible for the product! We then called UPS gave them the tracking number. They told us they made the mistake in the delivery and they have the woman's signature that signed for the dehumidifier.. plus they are waiting for Home Depot to call them to settle this problem. Today May 29 I called the HD Dispute and explained what UPS informed us as to what happened. The Dispute person said we may have to file a Cival Suit against this woman that signed for the humidifier! That WE have to be liable for USPS mistake! Also, in 6 weeks we should have an answer! This is unbelievable! Unbelievable!
Tune in later for the answer from HD.

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Quackenbush
, US
May 29, 2018 8:48 pm EDT

I am having trouble getting a order, I ordered a Exterior Roller Shade May 04th and was to get it on May 23rd and it is now May 29th, and still no shade. I called home depot, and they told me the shipping CO.hadn't got it yet so I e-mailed them to day . hopefully I will hear back from them . if not will cancel my card .I am not happy at all .

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9:39 am EDT

Home Depot poor customer service check-out

After receiving amazing service from Mr. Ed at our Towson store I left the store feeling irritated and that my business was unappreciated by the initial sales person at the customer service desk. After purchasing a suite in your appliance department, my husband and I saw another appliance suite that we liked better. We went to Mr. Ed to see what needed to be done to order the appliances that we liked best. He was extremely patient as he cancelled the original order and wrote up a new order. Mr. Ed accompanied my husband and I to the customer service desk to explain that we chose a different appliance suite. The customer service cashier made a huge deal about not being able to "exchange" suites. I paid for the merchandise in full. There was a $60 difference between the orders. The Rep asked me if I had enough money to pay for the 2nd suite and wait to be reimbursed for the 1st suite. Even though at this point I didn't like the unwarranted attention that this "return" was giving my husband and I, I replied to the Rep that I DO have enough money to purchase the 2nd appliance suite but that I certainly would NOT. I saw the 2nd purchase as a simple exchange since I had JUST bought the first suite moments ago. By this time 25 minutes had passed and several associates had come over to the register to see what was going on due to the conversation by customer service reps about this sale. At the very moment that I was about to return ALL of it a gentalman named John Garst came over and assisted with the sale. John took charge and could not believe that this return raised such a problem. He explained the process of the "return" and that it was very simple to do. John did the exchange, paid us the difference, apologized to my husband and I and within 5 minutes we were out the door. I am very much displeased at the service given initially at the Customer Service Desk. It was uncalled for and made me feel as if I was trying to do something that would warrant loss prevention intervention. Home Depot should be aware that all people of color do not steal or/and are most capable of purchasing big ticket items. It is my advice to your company that a Professional Development is given to your staff on how to treat ALL customers. It is my hope that you deal with this situation appropriately. Thanks in advance for your attention to this serious matter.
In closing, I'd like to say thank you to Mr. Ed in the appliance Department for treating my husband and I with the utmost diginity and appreciation for our business and Mr. John Garst for stepping in and handling this delicate situation with much professionalism and apologizing on behalf of those that did us the disservice. If not for them I certainly would not bother to walk through Home Depot doors again.

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8:06 am EDT

Home Depot windows purchased and installed by bridgewater nj store.

In 2013 home depot installed 8 windows in our family room. All the springs and balancers in those windows are broken and we are not able to open the windows. I called for service on 4/21/18 and they sent an installer out to access the problems and he was to order 16 new springs and then they would come out and replace all new parts. These windows were over $6000. And have a lifetime guarantee. After 2 weeks, I called customer service to see when the parts would be installed. I have since made over 8 phone calls and was assured that someone would get back to me to schedule the repairs. No one has ever bothered to call us back. As you can imagine this has been a very frustrating experience. I am hoping that someone from the corporate office can let me know when this will be resolved. Thank you. Joan Kurak Anderson.

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11:39 pm EDT

Home Depot flooring department

So on above date I Robert purchased a carpet named sky I was told it was a $1.00 to a 1.05 a square foot. Well the lady working the flooring department was very rude and unkind she wasn't even the 1 the to help me through the process. She jumped in and and and insisted I get rang up in the flooring department it would be faster . She then proceed to act as if she forgot her password and it took forever and patiently I did not notice at 1st what she had done but she had done is charge me more for the carpet and put it under a different name. This to me is unacceptable since then I went to Lowes and spent about a quarter of the price the same quality carpet. To me as a long term customer of home depot. I feel like I have been stolen from. She was not even the one who was helping me so why would she proceed to butt in. She deserves to be fired and even after that I gave her plenty opportunity to corrected and she didn't I don't walk out the storm walk back in and questioned her she didn't reassured me that she was right. Long stringy brown hair with glasses. For this whole process it will be up to the courts to decide what to do. She isn't slicker then them peeps stop the bs. I want my money returned and her to be let go. At the end of the day how Home Depot deals with this situation utimtley how it turns out. L

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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