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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2412

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4:24 pm EST

Home Depot flooring installation botched

We purchased laminate as well as carpeting to complete a basement remodel. Both to be installed by a Home Depot contractor.
The laminate was installed first and when I got home from work I couldn't believe what I was looking at. Mind you we had the baseboard installed prior asking that contractor to leave space so the flooring would slide right under as we didn't want to use any quarter round.

When my husband got home his reaction was the same as mine, not at all happy so, he called the installer supervisor Scott and he agreed to come out to inspect the job a few days later.

What Scott said was the flooring needed to have a 3/16 up to a 3/8 gap for expansion. Ok, we both understood that but most of the gaps were up to 11/16. He also was not pleased with some of the areas but said they were within reason and quarter round would hide everything.

My husband asked him to quote us a price for that installation hoping we would receive a break in price given the finished product. We never heard from Scott again even after my husband leaving him several voicemails.

I am so disappointed this group is working under the Home Depot name and I'm sure this isn't how they would want their customers treated.

My husband and I, remodeling novices went out and purchased the quarter round and finished the job ourselves. Nothing close to a professional job but it's at least done.

I want Home Depot to see the work being done in their name. How would you feel if this was your home? Yes, it can all be fixed or covered over but why?

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7:06 pm EST

Home Depot billing/fraud

My credit card was fraudulently used by someone ordering from Home Depot on the Internet. Merchandise was sent to a person in another state. When I called my credit card company, they investigated the fraud and removed the charge from my bill. Home Depot put the charge back on my credit card even though I cancelled the card.
This is FRAUD and Home Depot is contributing to it.
Home Depot had an internal breach in the past by employees. And look what the company does! Terrible Company.

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6:39 pm EST

Home Depot re: / order# w555093804 online purchase on 01/072017

I purchased an Ariens single stage path pro -SS21E 21" 208cc/ Model# 938032 Snowblower which I picked up on 01/19/2017 at my local home depot store -#6928 in Ny 11433. Customer service was excellent there.
At home I opened my box and found that one of the wheels fell off because the two washers (a flat washer and a lock washer ) on the left axle was missing. The right side wheel is ok because those washers were on. Of course, ou see my problem. I can't roll my snow blower.. cannot use it. I understand that these things happen so I called Customer service at home depot .com. The gentleman I spoke to made me feel stupid, telling me that if he gave me a discount to procure the part, then thereafter, if I have a problem I can't make a claim to home depot. He promised to make an effort to get the part from the company but if that fails, then a credit will be given to procure the part and I can't get any help if I get further problems. I haven't even started the equipment yet. I spent over $500 and have been a frequent shopper at Home Depot and this totally upset me. I made this call today 01/20/2017 to1-[protected] at around 7:00pm and spoke to a male

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Update by Robso
Jan 20, 2017 6:41 pm EST

[protected], thats my contact #
Name Robert Sookram

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12:22 pm EST

Home Depot home depot flooring

After 2.5 months, three separate measurements, 7 trips to the store, and picking up and moving the materials in and out of my house 4 times, I now have to return the materials and cancel the service order for a refund. Even though the measurements (at 3 different times) indicated that installation of the Pergo (floating) laminate flooring was possible with some sub-floor preparation, the company which installs floors for Home Depot, American Carpet South (ACS), refused to install it, saying that it was not possible. ACS did remove a carpet in one of my rooms, but in the process, removed (and took without return) the transition from that room to my foyer, and tried to charge me for moving furniture in a separate room and removing almost 200 square feet of tiling, which they never did. I called the Home Depot Corporation HQs in Atlanta to complain about this all, but they simply referred me back to the Springfield, VA store, who could have cared less about my situation. Also, try calling the flooring department sometime; despite several attempts throughout the 2.5 months, I was never able to get through to anyone, even after waiting 15 minutes or more Please do NOT consider Home Depot for installation of floors; you will be better served by going elsewhere, even if it costs you much more.

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3:32 pm EST
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Home Depot no limited warranty as stated on product

I purchased a Home Accents Holiday 7.5' Sierra Nevada Christmas Tree (Dual LED) in November 2016. It served its purpose and was a beautiful tree for the holiday. Upon taking the tree down today, two of the smaller branches fell off onto the ground. I feel that this tree was defective, as the branch wasn't being pulled or forced in any particular direction; I was just removing the ornaments. The box (and online information) says it has a 3-year limited warranty; however, there is no information as to who to call to get this warranty. I would like my tree replaced, as I do like the tree & would like to have it again for next year. So, I called the Home Depot I purchased it at & I was told that they have no phone number for the manufacturer and that I would have to bring the tree in for a full refund. Then, I'd have to purchase another tree next year before Christmas. I am not happy with this result. I would still like my tree REPLACED, not refunded by Home Depot. The 3-yr warranty should be upheld by someone & I would like to know who. I purchased this tree at a fair price, and if I purchase another one next year, it may cost more than what I paid for this one. If Home Depot can't find this manufacturer and get my warranty, then they shouldn't be dealing with that company. Very disappointed in the answer I got from Home Depot.

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10:56 am EST

Home Depot carpet installation

Home Depot in Inverness contracts through Romanoff Renovations. Carpet was due to be installed this morning. They sent out someone that was down in his back and in obvious pain. He said he would not be able to do the seams. Call Romanoff and they have no one else to send today. So here I am with crap everywhere and Christmas is in 2 days. I called my Home Depot to complain and they said they would call me back. That was an hour ago. I paid over $3000 and am complete dissatisfied! Get reliable contractors!

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2:25 pm EST

Home Depot shipped wrong toolbox, missing parts, and charged me over $70 to deliver it, no help w/manager or store at all.

I went to the Camarillo Home Depot last weekend to buy a large rolling toolbox for a Christmas present. After talking to the salesman, we went to order it online, with delivery. They upcharged to get it here before Xmas, and when it got here, it was the wrong toolbox, it was missing parts, etc. Tried calling customer service, wanted me to return it (wouldn't make the Xmas deadline), then they wanted me to drive to Oxnard (30 minutes) to pick up SOME of the parts, they would mail the bolts. I didn't like this, so I suggested they waive the delivery fee (wrong product, couldn't get the right one here on time) I would buy the hardware and liners, which I did...approx. $50. They declined, more calls, maybe a partial refund... so, I paid $70 to get the wrong item, had to pay $50 to put it together, and Home Depot feels this is acceptable. By the way, it was $100-150 lower 2 weeks before, so they are NOT losing any money, just regular customers. I will also file a complaint w/the BBB.

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11:23 am EST

Home Depot advertised promotions not available

I went in to purchase the carpet with the free 72-hour/seven day installation promotion at the Manteca Store When I took my sample up to the clerk to order it, she said it was they were behind, and it would not be installed for four to five weeks. I decided to wait on purchase at that time, hoping to find a sooner installation date at other Home Depot locations. I therefore called other Home Depots in the area, looking for a sooner installation. They had the same answers. I went back to the Home Depot in Manteca to see if they had possibly hired additional help to cover the installations. They had not and at that time had a sign posted stating there would be a delay in installation. Four to five weeks is a huge delay, when you are expecting to go in there and buy carpet to be installed within a week. I am really disappointed that a store of this size cannot honor their promotions, whether they have to hire more employees or not, or offer up any other solutions.

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4:05 pm EST

Home Depot delivery guys unprofessional and rude

I bought a gas range in Home Depot. Sale person was nice and very helpful. Home Depot should and contract with Spirit. They sent subcontractors for delivery.So many good people looking for work and you hire the laziest people who don't do their job right employees . All of these terrible reviews don't shape anything new in this company. My delivery was today. 2 guys parked their truck far away from my house even on another street. They did it because they didn't plan to do anything. The guy came in and told he can't connect new range, because it's no ceramic tile under the old one? He gave me the option to drop a new, but not connect it.
I asked him to wait until I will talk to Home Depot, they told they busy and run out from my house in 3 min. I called to Spirit co and asked them to bring my range back and my friend can do connection, but they never came back and I have to wait for another delivery another week.
Home Depot will loose their customers.

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5:48 am EST

Home Depot closure of my home depot card

I have been a customer and credit card holder for 12 years. TWICE now, back in October 2016 and just recently, I went to use my card and get a 10 percent discount on my total purchase. I was told (much to my embarrassment, the card had been closed). My account is in good standing, I am never late. This is unacceptable. After numerous phone calls, blaming everyone accept Home Depot, I finally got a supervisor to admit they made a mistake! But not once, TWICE. I was told after 7 days the account would be reinstated, and would give me a $50 credit. This is all fine and good. But the frustration and embarrassment, leads me to believe I may want to rethink keeping my card since this error happened TWICE. I want to be assured this situation does not take place again. Please place some kind of notification pertaining to this on my account. I would also like a letter explaining the error and your responsibility. I would appreciate a prompt reply to this email.
My name on my card is: Diane Babiy
454 Florence Blvd
Williamstown, NJ 08094
My email address is: [protected]@verizon.net

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8:20 am EST

Home Depot delivery of appliances

This was in Sept through Oct and into NOv with one screw up after the next on a full Kitchen Aid appliance order; Fridge, stove, dishwasher, oven.

Multiple times I was given dates and times of deliveries and after sitting around for hours and taking time from work they simply never arrived. They had one excuse after the next...

I missed two days of work and countless hours sitting and waiting. i had to cancel plumbers and electricians that were there to hook up appliances.

Then they never delivered my oven after the other items finally arrived... this took 2+ more weeks.

This is the most incompetent group I have ever dealt with in my life... even Home Depot could not help and reel them in. i will never ever order from Home Depot again if they use these hacks... and I flip 3-5 houses per year...

stay away and order from lowes or your local appliance store even if costs a bit more...NOT worth the savings.

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8:11 pm EST
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Home Depot pit bull dogs in the store

Good morning my name is Willie Surry and my complaint is about a young man bringing a pit bull dog into the store it was at the cascade store on 11/15/2016 at 8:00 pm I had my grand child with me and she is very afraid of dogs now I know that some customers have service dogs but this young man came in the store at the return area like he owed the store so I put my items down and left the store I don't see the need to bring dogs in the store unless they are service dogs and I have never seen a pit bull service dog no one said anything to him about the dog and the security person outside was not far from the entrance where he came in the store the dog was a red pit bull as far as I am concern I will not shop in that store until I know that this has been addressed I am going to contact our community leader and let him know about this incident and I will shop else where until I can get a good resolution to this matter and I thank you so much

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1:11 pm EDT
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Home Depot manager, avan and cashier, kavita.

Date of the incident: 11/3/2016
Time approximately 12:20 p.m
Cashier: Kavita
Manager: Avan
Place: self service door.

Dear sir or Madam:
I was working as a security guard around 12: 30 p.m by the self service door in the home depot store in Jamaica. A Cashier earlier was trying to talk to me. She then, came to my post told me that " I want to tell you some thing, I know you will feel bad about it. I asked her that is it? She told me, " I need to wash my hair". I told her that there is nothing wrong with my hair. I just washed it today before I came to work. Later, she told me I have t0 color my hair . I told her that I can not color my hair because my hair color is natural. I did not know the cashier was trying to start problems with me with the personal conversations. I continued to check the receipt for the customers. Approximately 12:200p.m, a man came to me said, he just forgot to pick up his change, a 20 dollar bill by the the self service register. I tried to direct the man to the cashier by the self service area at that moment. Later, the cashier came with another cashier, they told the man, they can not help him about it. Then, I asked them if they can notify the manager about it, if there is a possibility the man can be assisted by the manager. The casher, Kavita was angry, when I saw her, I tried to tell her that a customer was assisted in another home depot in the past after her left his change in the counter. Therefore, I suggested her to speak to the manager. The cashier, Kavita was constantly urguing with me about it and I told her that I do not talk to her any more. Kavita later called Avan, the manager. So, When he came to my post, he started threatening me at my post. There were customers coming by the door at that time. Avan, looking at me anxiously, yelling at my face, "if I hear you telling any customer again that in another home depot, a customer left money and was assisted by the manger there, then I will strictly remove me from the store right a way." Then, he told me that that was reason he removed me from the store the last time I was here. This was not true, this was never the case the last time I was there I know. So, I told the manager that he was trying to be very unprofessional front of the people at that time. I notified this incident to my security company, Metro one. The told me they are reviewing this incident. Avan, the manager has harassed me before when ever, I tried to refer the customers to him for good services. The last time, I was in the Jamaica store, he tried to get me hurt by his violent friend who was also a cashier. He never reported this incident to anyone. In the past I observed he allowed Kavita take lunches and breakfast from the customers in the store. When ever anyone ask him a question, he tried to avoid them, including the securities in the store. The cashier and the managers do not allow me assist the customers with the right services. They urgue and threaten us by acting rude and anxious. So, how I am supposed to do my job as a security. The manager asked me what is my job? He told me checking receipt only. I tried to tell him that we also answer customers questions, tried to assist them the right way as much as we can. The manager said, he can not listen.
The last time a few months back I was working as a security in Jamaica home depot. the head cashiers were not printing out the trainiee receipts, so I was not able to attatch them with my recovery reports. I was telling the store LP about it and the manager would not like me to report this incident to the LP. There fore, he did not allow me work in the store.
Our company, Metro one sands us securities, as the employees. The manager all the time, sands me home because he does not like me to help the customers with the right services at all or he does not like my race. I hope the New York city labor department and higher rank professionals of the home depot take this complaint seriously and discipline that manager for threatening me in my post for no reason. The cashier should be disciplined also for making remarks and inter fearing with my job on purpose.
Thank you for your time dedicating looking at this complaint.

Shipu Fowla Ahmed
security guard

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Update by Shipu Ahmed
Nov 03, 2016 1:13 pm EDT

waiting for the status

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7:08 pm EDT

Home Depot terrible service with roofing leaking problem

Our roof was replaced by The Home Depot, Ottawa, Ontario, Canada in Dec. 2012. In fact, it was contracted out to a third party through its partner – Peak Installations Inc. Here is a link from the previous manager on how the installation business was operated by Home Depot (https://ca.linkedin.com/in/paolo-hribar-ab090851)

Since the installer left, our nightmare began. Fifteen minutes later, we noticed there is air leaking from the Sky window. The noisy hears like hurricane whistle, very loud and noisy. However, the installers never came back due to the work is one time business for them. A few days later, the former peak installation manager Paolo sent a person coming over, who said he did not do this type of work; Several weeks later, Paolo sent a drywall worker, he said the could not do this type of work either. One month later, it was caulked from inside. However, we can still hear the wind blowing noisy during the heavy wind.

Another problem is that the damaged roof plywood was not replaced as we required in the contract because the installer did not care and they could receive same payment from HD without doing extra work.

Next, the water leaking problems happened one month later in Jan 2013. The leaking places include three area: a. ceiling area in the main bedroom on the back side of the house closing to the chimney; b. ceiling area in the 2nd room in the front side closing to the roof valley; c: front side wall area closing to the eave and window. Later, what we was told the leaking problems were caused by ICE-DAM, were not be related to roof installation.

However, during the summer time from 2013 to now, we found that the leaking problem in front side wall area under the eave closing to the window still exists. The answer what we got from The Home Depot was that the eaves trough was blocked, which caused WATER BACK flowing from the roof edge to the front side wall.

The eaves trough was replaced in Jul, 2014. We found that the leaking problem in front side wall area is not gone. This time what we got from The Home Depot it was due to the attic; there was no problem with the roof installation.

There is no ice-dam in the summer anymore. However, the wet front wall problem directly under the eave still happens after heavy long raining now. The Home Depot still insists there is no problem with the installation, it is due to the soffit blocking of attic. When we showed the wet picture to the current supervisor Ralph Cassin, he said he cannot see the difference between wet area and dry area.

The main problems what we experienced with HD are:
Every time we got different inspector or installer involved, because it does not have itself crew. So that we got different answer from different inspector or installer each time. During winter time, the inspector could tell us that it was frozen and snow covered now and he could not go to top, please call him later. In the spring or summer time, when we tried to call the same guy, you cannot reach at the same guy anymore because he left(eg. Ben XXX, Paolo XXX) or he was a thirty contractor for the one time work. During the raining time, they did not come immediately due to no staff. When they found a contractor to come over two or more days later, it is dried out. Maybe that's why the supervisor said he could not see the difference and he never saw the winter leaking problem before because he is a new replacement. He want to us wait another year until he himself see the winter leaking problems although we have a lot of pictures.

Do you want to know how he inspects the leaking problem?
The supervisor Ralph just pulled his head out of the open window. He never went to the roof top to have a look. Ralph, could you please explain how the wet wall is related to the Soffit Intake during the summer time?!

How frustrated we fell with doing business with the Home Depot! Why could not you come over during the raining time to have closely and carefully inspection?

Lots of picture or video will follow up!

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9:57 am EDT

Home Depot citibank credit card - 24 month promotion

Back in June of 2014 we bought a new house, and we were looking to remodel the kitchen. We went to Home Depot and worked with a fabulous designer, who told us that if we placed our order in July and opened a Home Depot credit card, we could get 24 month no interest financing.

I remember filling out the credit card application, and signing the paperwork for the promotion. Our paperwork with the Home Depot reflected a 2 year promotion payable by July 2016.

We paid off our Home Depot card a week before the interest would accrue and called to get confirmation that it was applied to the account. But then, when I went to get a HELOC against my house, it showed that my Home Depot card was virtually maxed out - it lowered my credit score enough that I had to take a high interest HELOC. Upon investigating it became apparent that Citibank had back-charged 4K of interest to the card.

We called to have the situation investigated and they said it would take 60 days to determine what happened. We waited 60 days but no one ever called or notified us of the results. When we checked back with them, they said they determined that we actually had 6 month free financing, not 24 months.

Several damning pieces of evidence exist to indicate that they are lying:
1. I have an image of the promotional flyer for July of 2014, stating 24 months with the Home Depot card.
2. I have prior bills from the credit card showing that the deferred interest was for 2 years, due in July.
3. This also happened to us when we bought our fencing material this year - the deal was purchase more than 2K and the promotion extends to 24 months. It impacted our decision to re-fence the full yard, instead of just once side. The card was reflecting 6 months financing on that purchase as well when we called about the other issue. Fortunately they did rectify that situation, but it indicates a pattern of misconduct to me.

This refusal by Citibank/The Home Depot to acknowledge the terms they offered will impact the terms of my mortgage refinance ( I have to refinance my mortgage to eliminate the high interest HELOC I was forced to take because my debt to income is still showing 4K higher than it should be due to THD). In other words this "mistake" is costing me a lot more than just the fraudulent back interest being charged by Citi...

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LisaR1127
, US
Nov 05, 2016 9:16 am EDT
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This happened to me also... I was advised that I had 24 interest free.. I had $200 left on my balance & was back charged interest on the entire purchase.. I understand paying interest on the remaining balance but I was never informed that if you didn't pay 💰 the entire bill off they would charge interest in the entire purchase. My account was charged $853.00 in interest... it's like I am paying interest on interest now.. I will never ... ever do business or shop at Home Depot again & am looking to file a compliant as I was advised by a representative & also a manager that there was nothing I can do..

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8:41 am EDT
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Home Depot behr paint/stain rebate scam!!!

Purchased 1 gallon of paint and 1 gallon of stain back in early June and was given 2 rebate forms to submit. I received a notice in July saying that I needed to fax additional information in as the original info did not qualify. Faxed the same info in and called Home Depot and was told it would take an additional 4 to 6 weeks to process. It is not September 15 and I did not receive my rebates. I contacted Home Depot once again and was told again that the info was not updated and was given a new rebate tracking # and told it would be processed in 4 to 6 weeks. I asked to speak with a supervisor as this was unacceptable. I spoke with Christopher who informed me that it would take 4 to 6 more weeks because the rebate has now been updated correctly. I then asked to speak to his supervisor and he transferred me back to the original answering pool. This is such a BIG SCAM that HOME DEPOT is pulling. They know they are making money if even a small percentage just gives up! Looks like LOWES is my new home store!

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12:36 pm EDT

Home Depot 7 piece posada outdoor patio set

We received the product in April, since then we have contacted Home Depot on several occasions via phone and email. We even sent pictures of the damage items.
The table had a piece of film missing and they put a piece of tape over it but it should have been exchanged for a new table top. We purchased it new and it came in like a second hand piece. Home Depot's solution was to send us paint to fix the problem. Two of the chairs had damage on them and again the solution was to send paint.
We are now into September with no real answer to having them fix the problem. This is a very frustrating situation.

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5:58 am EDT

Home Depot delivery service to home

This is the second delivery issue I have had with Home Depot in the past two months. I have a ten pound lifting restriction due to a medical condition. I am willing to pay the delivery charge, but, I must also asked family and friends to assist with getting the delivery item into my home.

The first was a damaged, torn box and missing parts for an arbor for my daughters wedding. I had to return the arbor to the store due to the extensive damage. I had to get some one to assist with placing the item in my vehicle and did not receive any assistance from the Home Depot staff in the parking lot (they could not be located).

The second order is a 40 foot ladder with a total sales price of over $500. I was informed by the delivery Co. that the ladder would be delivered on Friday, September 9th between Noon and 5 PM. I was to receive a phone call when the driver was 30 minutes away from my home.

At approx. 4:50 PM, I called customer service which was busy for over 10 minutes. I decided to use LIVE CHAT and after several apologies and cals to Falcon delivery, our live chat was disconnected at 5:55 PM.

A little after 6 PM, I received a phone call from someone indicating that the ladder was not placed on the truck. However, after an apology, I was asked what time on Monday Falcon could deliver the ladder. I told the rep it had to be after 5PM due to the need to reschedule my son to assist me with putting the ladder away at my home. She ind. that I would receive a phone call RIGHT Back. I never received a follow up phone call.

Today, at 8:30 AM, I called SEKO who transferred me to Falcon. I was told it was very difficult to deliver to my rural location from Beltsville (due to rush hour traffic and the driver having to get back in the evening), however, they asked what day was I available and indicated I would receive a phone call within an hour to reschedule.

My point is, what about me having to reschedule my work, reschedule assistance at my home and my inconvenience (wait around for 4 hours and no one calls or shows up at my home on Friday). I am the customer and should not have to cater to the need for the delivery Co to get back to Beltsville.

Home Depot customer service should handle these issues. It should only take one phone call to one company. HD should be catering to the customer no the other way around.

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10:49 am EDT
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Home Depot carpet flooring

This company is awful! My measure date was 8/10 its two small rooms. They did one room then had to come back and do the other. Its now 9/8 and they are doing the second room today. I had it booked for yesterday, I booked it over a week ago. No one came yesterday, when I called and asked why no one has been out they said they do not have me on the schedule for today. The manager called me this morning and gave me a estimated time of arrival. He asked me was there furniture in the room I said yes, Home depot said USIG will move it. So I confirmed with the manager that yes there is furniture, very little furniture but there is some in there. The tec arrived on site, ONE tec and said he is not moving the furniture. He has now left the job and I am waiting for someone else to arrive? Awful!

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6:15 am EDT

Home Depot scanned your items too many times

I lived in FL and went to a HomeDepot in NY to help my mom fixed her apartment. In a hurry and talking to my brother at the time, i did not noticed the cashier scan items too many times until I got to my mom's place. I went to a HomeDepot closest to her place trying to get the issue resolved but was told to go back to the HomeDepot where the purchase was make and they can review the video. Long story short, at the HomeDepot where I made the purchase, I was told there is nothing they can do. I am so upset because they are not even willing to fix their own mistake! I will not purchase from HomeDepot again.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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