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Home Depotre: / order# w555093804 online purchase on 01/072017

I purchased an Ariens single stage path pro -SS21E 21" 208cc/ Model# 938032 Snowblower which I picked up on 01/19/2017 at my local home depot store -#6928 in Ny 11433. Customer service was excellent there.
At home I opened my box and found that one of the wheels fell off because the two washers (a flat washer and a lock washer ) on the left axle was missing. The right side wheel is ok because those washers were on. Of course, ou see my problem. I can't roll my snow blower.. cannot use it. I understand that these things happen so I called Customer service at home depot .com. The gentleman I spoke to made me feel stupid, telling me that if he gave me a discount to procure the part, then thereafter, if I have a problem I can't make a claim to home depot. He promised to make an effort to get the part from the company but if that fails, then a credit will be given to procure the part and I can't get any help if I get further problems. I haven't even started the equipment yet. I spent over $500 and have been a frequent shopper at Home Depot and this totally upset me. I made this call today 01/20/2017 to1-[protected] at around 7:00pm and spoke to a male

  • Updated by Robso, Jan 20, 2017

    [protected], thats my contact #
    Name Robert Sookram

Ro
Jan 20, 2017

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