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Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:01 am EDT
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Home Depot kitchen floor installation

Pasted below is an e-mail message I sent today to Home Depot Chairman and CEO Frank Blake regarding horrible customer service recently received from Home Depot and their subcontractors for a kitchen floor installation.

Mr. Blake---
I am calling to your attention a very poor and disappointing experience my wife and I had with Home Depot that has lasted several months. This message is long, but it is because there is so much to this story that Home Depot and its subcontractors have caused problems on.

We went to Home Depot store #1225 in Brooklyn, NY, in late November/early December 2011, and purchased a new linoleum floor with installation for our kitchen. The subcontracted estimating company, MeasureComp, came a few weeks later to create the estimate. The employee lifted up one tile from the floor to see what the flooring was underneath. Upon receiving the estimate, we scheduled the installation for January 16, 2012.

My wife was eight-months pregnant at the time, and she went with our two-year old son to her mother's house for two days in case any aspect of the installation might be unsafe for them. I emptied out the kitchen, and paid our super to disconnect the stove and fridge. I was given a timeframe of 1:00-3:00 for the installation team to arrive, the subcontractor was American Carpet South (ACS). They called me at 2:50 to say they’d be there in 25 minutes. They did not show up until 4:35, blaming it on another job running long, and made no mention of the fact he had tld me he would be there by 3:15.

After surveying the kitchen, the installer told me they couldn’t do the job. They needed to add a second layer of plywood to use as an underlay, and the concrete under the tiles would take a lot of time to remove and would be very dusty - it would be at least a full day, possibly even would need additional time on a second day to complete. He asked whether the estimator lifted up a tile to see what was underneath, as he should have seen that was needed. I told him the estimator did lift up one tile to look; he responded that the estimator did not do his job correctly. He called ACS to tell them to order the extra layer of wood and that the job would need to be rescheduled.

I called Home Depot a few weeks later to re-schedule the installation for April 9 and asked for the 9:00 am time slot. I was given the time and told to call ACS directly closer to the date to confirm the time. I called ACS about a week and a half before April 9 to confirm the 9:00 am time and was told I would get that time slot.

By this time our second child was born, and my wife took both of them back to her mother's house for a couple of days for the installation. At 9:40 am on April 9, I called ACS to find out where the installer was. I was told that I wasn’t on the schedule for that day; I was told that the day after I scheduled installation for April 9, Home Depot called ACS and told them it actually was April 19. I was never called by Home Depot nor ACS to confirm this, an ACS blamed the mix-up on Home Depot. I also told the representative that I had called ACS a week and a half before to confirm the time. The ACS representative had no response to this comment.

ACS got a hold of an installer who would able to come, but they only would be able to remove the existing floor, with installation having to be done the next day. I was told they would be there by 11:30. They arrived around 12:30. They left after 6:00. During this day, I called ACS around 3:15 to confirm that the installer would be there at 9:00 am the next day and was told that would be the case.

Around 9:45 am, ACS called me to tell me that the installer would be a bit delayed, as the vinyl that was cut for the floor had something wrong with it. The installer himself called me around 10:15 to say he would be there in 25 minutes. He called back at 11:40 to say that he had car problems and the car had to be fixed. An ACS representative called shortly after to say the car would be fixed by 1:30.

I called ACS around 1:30 for an update and was told the driver still was at the Home Depot with the broken down car. I asked to speak to an owner or a supervisor. I also asked why he couldn’t use a different car and have someone else sit with the broken one, or why a different installer couldn’t get the materials and do the job, especially because of the major inconvenience my family already had been put through for this job. I was told I would be gotten back to. I never received an answer to this request, nor was I ever put in touch with an owner or supervisor.

I received a call from ACS a little after 2:00 that the car would be fixed within a half-hour and the installer then would come, which should be by 3:00, actually using the words, "Rest assured, " a choice of words I found mindboggling considering what already had transpired. The installation team did not arrive until 4:05.

After surveying the kitchen, the installer told me that the vinyl they had was 7/10 of an inch too short. He also said he did not have any of the floorboard trim needed for one side of the room. I asked to speak to an owner or a supervisor. I instead was given to one of the ACS representatives I had been dealing with over the course of the two days. He told me he spoke to Home Depot and told them to have the materials ready to go, as the installer would have to go back to get them. The other installer would remain to seal up the seams of the wood underlay. The incorrect materials lack of other materials were blamed on Home Depot. ACS took no responsibility for checking the materials before they came.

The installer left before 4:30 to get the correct materials. The sealing of the seams took 10 minutes, leaving the installer who stayed with nothing else to do. The other installer did not return until after 5:30. The installer determined that we did not need a second layer of wood, the main reason the first scheduled installment was postponed. They did not leave until after 7:30. I had to cancel several things I had planned to do that afternoon, expecting the job would be done in the morning.

An ACS representative called when the job was done to say he would talk to Home Depot about removing the charges for materials and services not used, and that he would discuss Home Depot giving us a gift card for our troubles. I told him that would be appreciated, as my wife and I already had made the decision never to shop at Home Deport again, but that is something that would help address our displeasure.

Home Depot left me a message on April 14 to issue the refund over the phone. I called back the next day, and was told the woman who left me the message was not in that day, and the person answering the phone did not know how to issue refunds over the phone. She put me on hold to find someone who could and left me on hold for 20 minutes. I hung up and called back and got the same woman who said she had just got back to the phone, and was having trouble finding someone who knew how to issue a refund over the phone. I called back the next day and spoke to the woman who left the original message, and she processed my refund.

I called ACS on April 19 for an update on the gift card they said they spoke to Home Depot about. The representative said he was surprised Home Depot hadn't contacted me yet, and he said he would give them a reminder, as he was told we would receive a $100 gift card. I called Home Depot on April 30 and left a voice mail for the expediter. Nobody ever called me back. I called and left another voice mail on May 4. I received a voice mail back asking for our home phone number associated with the order (I had left my cell number to contact me). I called back the same day and left another voice mail with the home number. I never heard back from anyone. Today now is May 20, and we have not received a gift card.

Home Depot's customer service is sorely lacking, and its subcontractors cannot be trusted. In addition, it is important for Home Depot to be aware of the customer service ACS provides on its behalf, their complete lack of responsibility, and blame they place on Home Depot for any problems. The installers several times during the day told me that Home Depot frequently messes things up, essentially shifting all of the blame for the past two days to them. In addition, ACS made no mention of the fact that their employee is the one who postponed the initial installment because he said we needed a second layer of wood. No apology was made for this.

I appreciate your time in reading this message, and expect to hear back soon. I am sending a copy of this message to ACS and MeasureComp, and also submitted it through the 'Contact Us' page on Home Depot's website. I wanted to send a copy to store #1225's manager, Kevin P. Bracken, but his e-mail address is not provided on your website. I also am sending this message to consumerist.com, complaintsboard.com, complaints.com and pissedconsumer.com, and will be posting about this on my Facebook page.
---Eric Deutsch

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Update by linkhogthrob
May 21, 2012 9:25 am EDT

From OP:
Home Depot called and e-mailed me before 9 am today. I spoke with someone on their Executive Escalation Team, who apologized for my experience. They e-mailed me a $150 gift card. I also received a voice mail from ACS, asking me to call back and saying they had sent me an e-mail response, although I did not receive the e-mail. I plan to call them back tomorrow.

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Home Depot sand paper products

Went to buy sandpaper for my electric sander. They only have 1 brand available now. It's called "Diablo" and the paper is Red. No other brands to choose from. Diablo is the "Devil" in spanish. And NO Other Choices! We will be shopping at Lowe's from now on.

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patg001
Lakeville, US
Jun 07, 2012 6:41 pm EDT

In addition since the small holes that are used in the Diablo brand force the sawdust into the sanding pad.
Sandpaper will slip off after a while because it clogs up the hooks.
Be ready to buy a new pad after just a few months of using Diablo sandpaper.

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patg001
Lakeville, US
Jun 07, 2012 6:39 pm EDT

Have went through two sanding pads using this sandpaper in the last two months. My eight holed Dewalt has always worked good.
The Diablo brand is junk.
The wood I'm using is Cedar. A softwood and the sandpaper ruins the surface of the sanding pad.

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MauiAL50
, US
May 17, 2012 11:09 am EDT

I guess it is safe to assume you don't have a Dirt Devil vacuum cleaner.

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Home Depot uneducated/shady employees

I went to Home Depot to get stuff to repair my rubber roof. Home Depot didn't carry the item I was looking for (which Lowe's does, but I happened to be closer to Home Depot) so I consulted with the "roofing specialist" and he handed me the "perfect" product to repair my roof. First, he tried to sell me a brand new roof and when he realized I only had a simple $100 repair and I was NOT going to replace my roof, he raved about this product and told me how easy it was to use/how to use it and so on and so forth. Well, it turns out that this "perfect" product is NOT to be used on rubber roofs because it actually eats the rubber away. So after applying it to the tear and all my seams as advised, I now have to have a new roof put on my house because the damage cannot be repaired. So, my $100 repair has now cost me $3400 for a new roof thanks to the either uneducated or simply shady employee. I will never shop at a Home Depot again, nor will I trust anything that comes out of anybody's mouth that works there.

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Home Depot return hell

I ordered a vanity online, it was what my wife wanted (so I had no choice). It came in damaged, which happens. The marble top had a compression break in the top. I called Home Depot to return it which they gladly said they would. The return phone call was on March 31st. Home Depot informed me that it would be 5 business days before the shipping company contacted me for the return and once they had the return, would refund my money. My wife ordered another vanity and paid for it (which I had no choice - happy marriage and all). On April 5th, as I had not received a call from the shipping company, I called Home Depot.com. This is where it starts getting bad. Home Depot .com told me to contact the shipping company directly. I did, and the Shipping Company had no record of the return. I called Home Depot .com back and relayed what the Shipping Company had told me. I happened to get the original person that I had talked to earlier. She told me, "Oh, I see we need more information on the type of damage". I rolled me eyes but kept the sarcasm out of my voice (okay, the best I could) and described (again) the damage. Okay! 5 days they will pick it up. April 11th, called back, still no call from the shipping company, still no refund, and talked to Home Depot .com again. Lot of excuses, lots of "We are sorry sir" and "Just be patient sir" and a heck of a lot of "I have to put you on hold, sir" . Finally, after talking to the supervisor, Home Depot .com has contacted the shipping company and in 5 business days... blah. To summarize, I am forced to take Home Depot to small claims to try and get my money back on the damaged goods return (which I understand happens sometimes). Home Depot .com just won't follow their own protocol but, they said I could return it myself (I am old and cannot physically handle it esp. with my handicap) Never again will I shop at Home Depot .com for any reason, would pay more elsewhere if I had to. I truly hope that no one else has this experience, but one way to insure that is to NEVER SHOP AT HOME DEPOT.COM. Let them go the way of Block Buster Video. They don't deserve to participate in Customer Service.

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Home Depot truck rental

I waited in line at the rental center for a good 15 minutes to rent a truck. My turn came up and I was asked for my proof of insurance which I didn't have on me so I went back to the car and returned in less than 5 minutes and waited for at least 30 minutes to be waited on and I thought everything was ok. I was told they would have to call and verify my insurance. They called and was on hold for 10 minutes or so and my agent was closed so it went to the call center for State Farm and they for some reason couldn't suffice Home Depot and I was told I couldn't rent the truck until Monday when my agent was open. I understand Home Depot has to protect themselves but what makes this so frustrating is I had rented a truck from another location a few months ago within a half mile from their World Headquaters and had no problem. If any store is following policy, I would think it would of been that one. Verry dissapointing and ruined my day.

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Home Depot return/replacement policy

I bought an over-the-range microwave oven at the above Home Depot to be delivered and installed on February 21, 2012. The oven was delivered and installed February 23, 2012 by a third-party installation firm. After installing the oven, one of the installers made five attempts to heat water, finally telling me the oven was working correctly. The installer then left, taking my old microwave oven. About 20 minutes later I tried to boil water to make coffee. I ran the microwave for twenty minutes, but was able to heat the water only to lukewarm. I put a bag of microwave popcorn in the oven and pressed the "Popcorn" button on the microwave. The popcorn would not pop. I called Home Depot February 23, 2012, to report the defective microwave. A clerk in the appliance department told me he was sorry my microwave didn't work, but that he didn't know what to do with a defective appliance after it was installed. He said he would have to talk to his manager. He called me back February 24 and told me they had two of the same microwave at the store, but that they had to find someone at the store that knew how to install them. He said he would call again later. I receive a call the same day or the next from the clerk who sold me the oven. He said he called to reassure me that they were working on the problem. I believe it was Monday February 27, the first clerk that had called made a second call to tell me they were still working on finding a way to replace, "or repair" the defective oven. I reminded him that I wanted a new oven, not the defective one repaired. He said they would continue to work on finding a solution. Today is Wednesday February 29, and nobody has called with any solution. I'm afraid the more time that goes by with nothing being done, the more difficulty I will have getting my problem resolved. I am thinking of filing a complaint with the Oregon Department of Justice Consumer Affairs Department, and possibly the Better Business Bureau. I would appreciate any advice that Complaint Board readers could give me. Thank you.

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Home Depot false/deceptive advertising

The front page of Home Depot's Sunday Circular (for 2/19/12 - 2/22/12 was a huge ad stating "Special Buy" LG Graphite Steel 4.5 Cu Ft. Washer & 7.3 Cu. Ft. Steam Dryer" - $1098. The ad does NOT say each or per, it says AND. All other washers and dryers in the ad are listed as "each" or a separate price given for each one. The way this ad is worded it indicates that the pair would be $1098. This is not the case. The store said the price is for each. Talk about misleading and false advertising. They won't be getting any of my business!

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Howard Kleger
, US
Mar 23, 2016 7:43 am EDT

I took their service where it counted atleast five times from them, each one a memorable experience I wish I could forget. I basically usually commute as walking pedestrian, rain or shine. Out of experience, to save myself the stress and weathering of a futile trip, I call to make sure the availability is accurate for an item on their specific store search log. Consistently, it is not, Instead, it is the next available similar item at twice the price, or a custom order, in this latest particular case, artificial grass. I called the department that seemed to fit best for the listing and waited 6 minutes on the phone, and just gave up, as I had other errands along the "exercise path." I usually hope, fingers crossed, the item is actually on the shelf, or, perhaps, in the back ( so customers believe it actually isn't there, possibly if they considered rebuking false listings. I wrote down all of the details on the items and the sub name of letters and numbers. I left out the sku. I went to the carpets and custom cutting area in the back, and an item twice the price was fronted on two aisle ends. I attempted to ask, and the department head glared at me, after initially ignoring me for 3 minutes, and said, "excuse me, you'll have to wait. another customer is ahead of you. So, I waited, and a minute later, he said "It will be a while. Come back. And glared at me again." It appeared he was cleaning up the floor and adding rolls with a new person, and I had no idea that he was helping a customer until the lady popped out of the other aisle! I went to the front, and wanted to avoid consulting with him, and went to customer service with the issue/query. They looked it up on their cel phone on the site, then went to the site, and, mysteriously, it was gone. She couldnt even locate preset rolls. Just overpriced custom cuts.She called the carpet help, but, again, he refused to answer the phone, invluding on intercom. I hiked there for the deal..not the other brands. I new from previous instances, not to express my emotions, and pursue further, so I just said .."forget it." and left. I'm also boycotting the store. I new several years ago, they have no interest in the customers, and an overall ingenuine interest in the products they sell! Please pass this on, and have other people boycott them. It will take years off of your life, literally.

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Shaytonair
Baton Rouge, US
Oct 31, 2012 4:06 pm EDT

When you get hired at Home Depot, you are told the company is all about customer service and taking care of the customer. Then you find out that the customer is not on the top of the list. First is the stock holders. Second is the upper managment flexing their power. Third is the assosciate success sharing. Forth is what they call inter working relationship between staff and vendors. Fifth is the profit margin. Then finally comes the customer, but there always seems to be something else that comes before the customer. Wow

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JR Wat
Elk Grove, US
Feb 29, 2012 3:36 pm EST

I too experienced the same issue with Home Depot regarding this ad. Funny, one of their corporate values is "do the right thing"
doesn't seem to me they practice what they preach. I'm done with them and plan to tell everyone I know to stop shopping there.

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Home Depot poor installation workmanship & customer care

My husband and I purchased an entry door and a storm door at Home Depot and have the store installed them. We found out the doors were poorly installed and as a result, we had water damage even inside the house. Because my husband was gravely ill, we didn't want to waste time to have HD come out and address the problem, which can take a couple of months. We decided to hire a contractor to repair the damages and reinstall the doors to alleviate further damage. I have pictures to prove the damage as evidence.
After the doors were fixed, and in between the hospital visits, we contacted Home Depot for compensation. A local assessor came out and insisted that was wind damage, which she claims for which HD is not responsible. We tried to explain that the screws to secure the doors were too short (1/2 instead of 3 as required) and there were only two nails to support the bottom part of the door instead of six. Accordingly, the door became tilted and was not locked properly. In addition, the door frames were not caulked at all to seal the openings between the outside wall and the door frames.
We spent more than $1250 for repairs, re-installation, caulking and painting and additional $350 that Home Depot charged for boarding up the door because the HD contractor couldn't install the door on the first visit. I made numerous calls to Mr. Sheldon ** at the Atlanta Customer Care Unit ** (phone # 800- ext. **, ref # **) and I was not allowed to contact a supervisor at the care unit.
I didn't receive any satisfactory answers from HD other than the offer of $250 in store credit. I unwillingly accepted the offer of $250 and send the letter back to Mr. Sheldon ** via certified mail a few months ago. Since I didn't receive any responses from him, I called him on 2/16/2012 and inquired about the certified mail. He blamed me for not contacting me to confirm receipt of the certified mail and I don't understand his reasoning. When a certified mail is sent with extra cost, a sender safely believes that an action will be taken by the person certified to receive the letter. Nonetheless, I haven't received any letter nor heard from him as of today, a week after he promised the letter would be sent immediately (we confirmed my name and address).
At this point, I am so disappointed and angry with the Home Depot Atlanta Customer Care Unit. Now, my husband has deceased and I want to bring the case to closure. Please help me with this dispute and make suggestions. I look forward to hearing good news that will make me a bit happier during this grieving time.

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Home Depot employment practices

I am an unemployed architect. Last year I took a temp job with Home Depot with the comment some seasonal hires would be kept on. None of us were. Instead our hours were often cut, and at the end of the employment term, we were simply handed blank schedules. I tried for a kitchen design job in the same store during the 160 day term, and even with 2 architectural degrees and 20 years experience I was ignored.
This year, with the economy still in bad shape with few jobs, I applied directly to another Homee Depot. They attempted to give me another seasonal job, and I did find out about another Kitchen design job. I went for the interview and did well with the management, showing off my computer drawing skill and years of education and experience with professional credentials, including a college professorship. I checked back multiple times, only to find they "filled the position with an internal hire". They wasted my time. I will never apply to this sleazy, treacherous, and unreliable company ever again.

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Keith25
Herrin, US
Sep 23, 2014 11:33 am EDT

I had two phone screenings with Home Depot before being scheduled for an interview. I arrived at the initial interview on Monday morning and all went well. The supervisor with whom I talked was very cordial and indicated he wanted to hire me and scheduled me for an interview with an ASM. I saw her on Friday and she felt I was a perfect fit for a customer service job. She scheduled me with a store manager who was rude and even seemed surprised they had an opening in customer service. I was told they would call me by Monday. I have initiated calls to this store only to get the run around. Did I waste my time?

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LISABURK
Garnett, US
Mar 14, 2012 10:29 am EDT

You came on here to voice your complaint. You will not always get replies you want to read, however to assume that everyone is acting childish because they do not post what you want to read, that makes yourself rather childish, doesn't it?

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LISABURK
Garnett, US
Mar 14, 2012 10:28 am EDT

To Finally

No one said anything rude or nasty. Just because you don't like their opinion does not mean they have growing up to do. Perhaps you do since you think they are all acting like children by not agreeing with the OP.

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Finally...
Spring Hill, US
Mar 14, 2012 6:20 am EDT
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I don't know how the "'" stuff showed up in my comment. I did not put those characters in my message; must be a system flaw.

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Finally...
Spring Hill, US
Mar 14, 2012 6:17 am EDT
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You guys are too quick to be nasty; don't you have a life? To correct the person that said that I didn't get the job--I DID get the job. And who said that I said that my complaint got me the job? Their system doesn't work that fast; and I don't believe at all that my complaint got me the job. So what's the problem? It was explained to me yesterday that their hiring system AND THE EARLY WARM SEASON (which translates being swamped with business) is what held up the job offer. And I was PROMISED a job offer to begin with.
So there, don't be so quick to anger. Your anger won't help you in the business world. I also thought you were rough on the architect without knowing enough facts. Hope you don't ever have jury duty. Gee whiz! Perhaps the architect was over-qualified; Home Depot couldn't afford to put him on a permanent status when the busy season was over; or they were forced to hire within. Open your minds.
Your unreasonable ### brings your credibility down to ZERO. Grow up and get a life, all of you nasty people.
Signed, "Strung along" and "Finally."

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Finally...
Spring Hill, US
Mar 13, 2012 12:49 pm EDT
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Addendum to complaint by "Strung along": Ironically, I got that call today from Home Depot to come in for my job offer. Who could have known that it would happen on the very same day that I complained. I hope to work there for a long time.

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Strung along
Spring Hill, US
Mar 13, 2012 6:40 am EDT
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I was promised a job offer a month ago from the store manager. That interview went fantastically. I was willing to take anything, even a temp. cashier job, but the store manager said, "I am going to give you a job offer; can you wait until next week [due to corporate schedule requirements]? I want to put you in sales because of your experience, and we have to wait until next week."

She loved my character and experience; I was humble and friendly--no personality issues here. However, it's been one month now, and I've made a few calls to see what's going on (very humbly and professionally on my part); and I keep getting promises of my job offer coming the following week. I think that they may be stringing me along so I won't go somewhere else. Had my chance to get into Lowe's as a seasonal employee, but now that hiring time is generally past. I'm afraid that I'm getting ripped off and my loss is unrepairable. Any of you had the same type of experience with a job offer that got postponed into oblivion?

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EasyGoing1
Gatlinburg, US
Feb 21, 2012 3:06 pm EST

Home Depot is known to place their own employees in newly open positions first. I think this is great. They should have a chance first, before hiring someone off the street. Maybe you have experience in designing, but do you have great people skills? Maybe there is a reason as to why they did not keep you on, or hire you for a permanent position. Were you expecting an architect's salary?

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Home Depot repair service

Ryan D. Quam, Store Manager
Home Depot #1548
16420 Washington Street
Broomfield, CO 80023
February 9, 2012
Dear Ryan,
I spoke with you at the north Thornton store on Tuesday 1/31/12. While you were somewhat sympathetic, I found the interaction less than satisfactory since there was no resolution to my issue. As you should recall, I dropped off my Husky air compressor for repair at your store. I had already diagnosed the problem as the pressure regulator, which I conveyed to the service desk agent that created the repair ticket. I was informed that a technician would diagnose the problem and call me with an estimate. As I told you, I already knew the issue and merely wished your store to make the repair instead of doing it myself. I believe this entire interaction with your Home Depot fell apart on several levels.
First, I was never called with information that the compressor was not repairable by store personnel. I visited the store on Saturday 1/28/12, thinking that 5 days was sufficient time to find the problem. I was informed that ‘Richard’ was working on the compressor, but was not presently available. The counter person left him a message to call me with current status, but I never received a call.
Second, I called the store on 1/31/12 to again find out what was happening with the repairs. I was transferred several times, and final told that the required part was not available.
Third, I appeared at your store in person to talk with you concerning this situation. The associate asked me what it concerned, and my thought was she was screening me. This was frustrating in that I made a simple request and had to go through some hierarchy of making contact with the store manager. After we met, I was told that the required part couldn’t be ordered. In fact, your technician indicated he couldn’t even find a schematic for the compressor. I found a schematic on-line, including part numbers. I think this lack of knowledge is impossible as Husky is a proprietary brand of Home Depot. Who should have access to parts and detailed information but Home Depot?
Fourth, there was no resolution offered to me for the situation. Instead, I was delivered back my compressor and left to myself to continue to search for repairs or trash the unit.
I totally understand that at times an associate cannot do something, a store cannot do something, and a company cannot do something. However, there are ways to handle situations that serve to satisfy customers and retain business.
First, give each of your employees the complete responsibility of a transaction. Instead of transferring calls or inquiries around the store, the employee should be gathering that information and relating it back to the customer. Commonly known as ‘single point of contact, ’ it is much more satisfying to the customer.
Second, give your employees complete and thorough knowledge of their area of responsibility. Instead of “You should look for your item in isle 5, ” say “Follow me to isle 5 and I’ll point out your item, ” or “I’ll have our specialist meet you in isle 5 to help you.”
Third, give your employees the ability to think outside the box. Instead of “Our computer system doesn’t show your item, so I can’t find a part, ” say “I searched our existing data bases, but I’m looking at other sites to find more information to get your part and the item repaired.”
Fourth, impress to your associates that a sense of urgency in dealing with customer situations is needed. Lax and slow responses are frustrating to customers and will erode confidence in your product, store, and company.
Ryan, I’ve been in the service industry for 40 years. Every industry has competitors that offer basically the same items. The most significant differentiating factor is service. Simply having someone at the front door to greet customers is fine, but empowering employees with problem-solving skills, as well as knowledge, is vital. I am not a master of every subject, but I know that with my co-workers I have all the knowledge to help others.
I hope you find some value in my comments, and any response would be appreciated.

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Update by Mad at Home Depot
Feb 16, 2012 4:40 pm EST

Ryan D. Quam, Store Manager
Home Depot #1548
16420 Washington Street
Broomfield, CO 80023
February 16 2012
Dear Ryan,
I want to thank you for bringing a satisfactory resolution to the issue with my compressor. You graciously provided a comparable replacement at no cost to me. It is unfortunate that I had to jump some hoops to get a solution, and at some cost to your store, however, I am satisfied. It will certainly prove to keep me as a customer.

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Home Depot military discount canceled

I have been shopping at Home Depot ever since their landing in the Roseburg, Oregon area. It was also an incentive to continue buying from Home Depot instead of Lowes or other home improve ment stores because of Home Depot offering a military discount to all military personnel regardless of the number of years they may have served. For example, on April 26th, 2011, I purchased several plants and received a discount, and again on May 03, 2011, I purchased more plants and was abruptly refused a discount.

I was informed by the clerk that this program was only for military personnel that retired from the service with 20 years or more! This was confirmed by the assistant manager when I called him on the phone. I joined the Air Force to contribute to my country for 6 years and also retired from law enforcement in the state of California with a job related disability. I have always been thanked for my service in both careers and I thought I was being appreciated by Home Depot also because of their discount to anyone that served in the military. This discount helps a lot of vets because of their fixed incomes, and it made me a loyal customer, until I and many others just got shot down!

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bobthebuilder
fake town, US
Aug 02, 2013 11:08 pm EDT

Home Depot's current policy is that the 10% vet discount is only given if they are an active member currently serving, retired after 20 years of service, or was disabled in some way while serving besides those circumstances the vet discount is only given on certain holidays. while some may disagree with this policy to many people were taking advantage of it by buying objects through family in friends just to get the discount, it is just a case of a few people ruining it for everyone.

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billster
temecul, US
Apr 29, 2012 3:24 am EDT

Although your military service is commendable, I don't think it is Home Depots responsibility to offer a discount to any and all that have served. I applaud their decision to offer discounts for those currently serving, and those who have retired with 20 years or more of service. How are they to verify you have served in the military? The only proof anyone has of military service is generally a Department of Defense issued DD-214. Retirees are issued identification cards, someone who serves anything less than 20 years is not.

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corysti
, US
Feb 20, 2012 8:02 pm EST

I worked for home depot for well over 5 years. While its true that there are some restrictions to the military discount . There is no rule saying u had to have over 20 years before u can get the discount. I would suggest u get the name and number to the district manager and talk with him or her. Good luck and thanks you for your time and service.

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Home Depot refuses to honor contract

We purchased GE, Gas, power vent, 12 yr., Hot Water Heater (HWH) from Home Depot (HD) in Mar. 2006. And we got a Home Depot LIFETIME Service Contract. # [protected] On the morning of 1/25/2012 the hot water ceased flowing in the middle of my husband's shower. I called the phone number on the HD Letter that came with the Service Agreement as instructed. I was forced to speak w/ someone in a foreign country who I could barely hear on the poor connection and who I could hardly understand. He had the same problems on his end. After 20 min. he finally gave me the name of a local plumber he would send out to check the HWH. The Plumber was nearly deaf & could not understand me without a shouting match. He called the extended Service Provider and gave his “possible” diagnosis. The plumber told me maybe calcium build-up. He actually could find NO external problem and was just speculating on what might be inside because gas hot water heater cannot be opened. He told me that the Extended Service Provider people refused to cover the problem. I called the Extended Service Provider & got a totally different story. Next morning I asked the owner of the Pluming business to call the Extended Service Provider for clarification. The owner called me back and said they still refused to cover the problem. Soon the Extended Service Provider called me to say they refused because “they didn't cover a leaking tank”. I explained the tank wasn’t leaking and had never leaked. They said I could get another opinion but still did not think I would get any coverage. We had already been without hot water 30 hours.
I drove to Home Depot with all of the Hot Water heater purchase papers & service contract. The Assist. Manager, Vicki Worley heard my story & assured me that Home Depot would stand by its products. It took Mrs. Worley over an hour, being transferred several times and being on hold for long periods of time but she did get an authorization from GE to replace the HWH. She was told a replacement $ amount that they would pay Home Depot and the new Model # that I was allowed to have installed. It took the next 2 1/2 hours dealing with the extended Service Provider to try and get the numbers she required to process the exchange. And she was trying to get the Extended Service Provider to agree to pay for the installation. After Mrs. Worley had put in 3 1/2 hours on the issue she could not go on with the Extended Service Provider. She had called someone in Atlanta and asked for assistance
I would NEVER have gotten any help from GE who had already refused me even though we were only 5 yrs. 10 months into a 12 yr. manufacturer warranty. And I know I would have never gotten anywhere with the Extended Service Provider. If they would not even listen to Mrs. Worley telling them that she read their contract and it DID/should cover this problem for 3 solid hours, they would not have even given me the time of day. Sitting in HD that day for over 4 hours is what it took me to get a Warrantied product with a Lifetime Service contract replaced. And it was only done because Home Depot did the right thing.The HD Extended Service Plan is absolutely WORTHLESS. It costs a couple hundred dollars and all the customer gets is lies, refusals, the run around, service reps who don't speak English and a worthless piece of paper. They lied to me over and over telling different stories whenever I called. After they leave you stewing on hold for 15 minutes or so they transfer you to another employee who does the exact same thing. They want you to give up and go away. I will not recommend the Extended Service Plan to anyone and I will take the time and effort to discourage everyone I know from an extended service contract with HD/GE. Not everyone will be lucky enough to have a Home Depot willing to put in the man hours for a Marathon Phone-athon. And after all that, not even Home Depot could get the Service Provider to honor the Lifetime contact.
I do have photos of the hot water heater and surrounding area to prove it was in perfect condition outside and had not been leaking, if those are needed.

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Home Depot could not return item to store

I ordered some not so discounted Christmas items form Home Depot online, but thought it was something I was looking for. Before I ordered, I made sure I would be able to return to the retail store if I did not like. One item was suppose to be a 36" wreath, which came in a 27" box. Figure that out. The other was hideous decoration, not at all like described. When I went to return (after a 40 min drive and an hour in the store) they told me I could not return at the store and get the refund from PayPal since they were having some problems. My options were a store credit, or they would email a shipping label to return. I wanted my money back, so I opted for the label. Since the label did not show up in the 24-48 hour window, I called to find out how much longer it would take. The response was 24-48 hours. The label never showed, so attempted to go to another Home Depot and they flat out told me, after another 30 minutes, they could not return. I have now had to pay out of pocket for some junk that was supposedly "RETURNABLE". I have ordered thing online for years and never have had this type of experience. STAY AWAY FROM HOMEDEPOT.COM!

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JillywantSushi
, US
Jan 21, 2012 3:57 pm EST

Nice. That's a slap in the face lol.

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JillywantSushi
, US
Jan 21, 2012 2:48 am EST

Where did you find that information from Tasha3?

LinusOno1
LinusOno1
Becket, US
Jan 21, 2012 2:45 am EST

Venice behave yourself! Or Lucy will get upset.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
Jan 20, 2012 5:04 pm EST
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Thank you for the review. I'd be happy to see what I can do to assist. Please email me at teamsocial@homedepot.com.

Chris
Home Depot Customer Care

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Home Depot faulty blinds

I ordered Lovelor blinds from Homedepot. They arrived in a week. When i opened it to install, i found them to be faulty. Strings tangled and very difficult to open them. I called homedepot and they asked me to call back after 2 days. When i called them, manager agreed to give me another set of blinds for no fee. When i went and ordered new blinds they slipped 15% fee init without telling me(I had to ask them to show me details then i found 15% restocking fee). I told them manager agreed to give me new ones without any fee. They put transaction on hold for a while and finally sent new blinds with 15% penalty. Very dissapoineted with the service.

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Home Depot carpet instalation

I wanted to purchase carpet at Home Depot where they offer 72 hour installation. When I asked about the install they told me it may take up to a week before the job could get done. They told me the carpet had to be ordered. The carpet I wanted to purchase was in stock. I then talked the the assistant manager, Barry who said, " The advertisement is kind of misleading, because it couldn't be done in 72 hours. I left and went to Lowe's and got my carpet.It cost a little more, but at least they didn't misrepresent themselves.

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Beth OH
, US
Sep 09, 2017 12:59 pm EDT

I'm seeing many of the same kinds of complaints regarding the 72 hour carpet. I was just told that the 72 hour install is more like 2-3 weeks! If I had known this, I would have planned accordingly. As it is, I have allowed 13 days prior to my absolute deadline for install. They won't even guarantee that! Their 72 hour carpet advertising is more than misleading. It is outright false advertising!

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Home Depot wrongful termination

A new hire got me fired. He had business being place in a department he couldn't work alone. As usual Depot hired A person with special needs and put them in wrong potition. He was disabled(right arm was dead)and put in Millworks. You have to be able to move doors, windows and trim. You need 2 arms and you don't always have help and if something is going to fall on customer you have to be able to catch product or something. Can be a dangerous department. And being next to lumber you were required to help them as well. I had nothing against him but there were other departments better suited for him. The employee was standing to close to me as I was on the phone with a client and at the same time I was cleaning off the counter by pushing trash off and into a garbage can and an open box of razor blades was swept off of counter ( I didn’t see them, very small package and was under trash) and with the paper going off counter it pushed the package out away from garbage can he was landed on his leg as it fell. Didn’t stick into him, it fell to ground. He went to store manager and accused me of throwing it at him. No witnesses and I asked him(Willie Brown)what proof there was for the allegations and he told me he didn’t need any and told me to leave. No paper work was given to me or mailed to me. I was hurt and angry at what happened and didn’t pursue it. And now that I’m in need of a job, well now I see I should have, but at the same time this is on my record as a no re-hire and am finding it very hard to find any position even at Lowes. I have other HomeDepot’s that would like to hire me but due to this they can’t. The store manager and I had history from another store. Not a bad history, just acquaintances. He was same on the totem pole as I was and we worked same departments but different stores. I transferred from my store to 2 others in a 2 year period before ending up at the Conroe store were he in very short time was manager. Thought we were still on good terms but he let me know we were not. I guess his new position got to his head pretty bad and let me know very rudely that we were not friends any longer. He bought a new home and I asked him when he was going to have a house warming party and told me he was not about to have the trash in this company at his new “CRIB” to trash it up. I told him he was rude and walked away. Since that time we really didn’t get along very well but he couldn’t fire me for anything at the time cause I made them a lot of money as a Millwork specialist and did my job very well. Also there was a certain woman we had there from Columbia as a designer he tried to date and she didn’t like him but did show interest in me and he was very jealous. We didn’t date and she often tried to get away from him by talking to me. I think he used this incident to fire me and get me out of the way. I am findit hard to find a job without being able to use Home Depot as reference due to this. I spoke with Human resource manager [protected]) and she told me there was nothing in my file to substantiate the claim I was terminated for, but wouldn’t over turn it due to both the employee who filed the complaint and the store manager are no longer with company. Employee was fired for making false claim 30 days after and store manager was fired for posting lude pics of himself to venders. (disappointed, [protected]@yahoo.com)

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Update by Disappointed and angry in TX
Jan 09, 2012 6:30 pm EST

Noted. It let me vent and it's not my personal e-mail acct.

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Bill JWilliamson
Vonore, US
Jun 27, 2012 12:04 am EDT
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don't ever think that someone in a position of authority is your friend as you can see they will screw you over for there own personal agendas. Tis really crappy that Hr in light of what transpired between the disabled employee and the manager they wouldn't remove the no hire. Good luck

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Home Depot not honoring original sale price

I am building a new home. On Black Friday I ordered an LG 31 Cubic Refrigerator at the Home Depot store in Festus MO. The price was $2198.00 down from $3100.00. I thought the refrigerator was on order. The paper work stated that the Home Builder would pay for and pick up the refrigerator when the house was ready.

What I thought was an order was instead written up was a "Quote" that expired in 7 days. I did not realize this, and the builder obviously did not know there was an expiration date. Nowhere on the Quote was it stated that it would expire and the purchase price would revert back to the original price? There was a date, but it was not indicated that it was an expiration date.

I argued with two store managers, and I called their customer service at corporate headquarters. All of my effort was to no avail. They offered a $300 discount which still put the price at $2900.00.

Beware when you shop at Home Depot for appliances. They shafted me and they will do the same thing to you.

Daniel J. Mosley

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Home Depot absolutely unacceptable treatment

Ordered a fridge (through Sears) Big problems with delivery (have bone disease and need help)
Called Home Depot and was assured by the 800 and the Leaside that they deliver and go up 3 flights of stairs and could do everything else but I should wait until 12/1/11 fridge was going on sale (Called Leaside several times to ensure they could make special arrangements) so I canceled Sears.
12/1/11 Called Leaside - talked to 1 of the rudest people I've ever talked to who said they would do NOTHING

I ordered it anyway: through Caledonia store. Would not do anything either... Called supervisor etc.

I called Whirlpool - (Amana makers) a week or so later: was referred to the home depot delivery company. The woman I deal with (the delivery company NOT HOME DEPOT) has gone out of her way to help.
It cost quite a bit extra to have old fridge moved to basement and new fridge installed - This was paid to home depot.
All of this time, No body from home depot ever called me.
New fridge DOES NOT WORK - I reported it within 48 hours. I called home depot to report formally (after mentioning this to customer service (Caledonia)
the guy never reported it.

I wait here for over 2 days and fridge is getting worse -> . I called the store today - but the delivery delivery dept. personnel were not there

I would think twice before EVER having any business dealings with Home Depot Canada.
Any advice?
I "invested" quite a bit in the delivery but this is an example of their warranty behavior...

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Update by XTAATX
Jan 02, 2012 7:47 pm EST

Hi Sheronda,
I will be writing to you and to the gentleman who contacted me on December 29th (to make sure the fridge had been delivered – I suppose because of my complaint to the BBB (Atlanta)
Update:
I just had a long argument with "Criss" Customer service (Caledonia store) who is going to send a "Maytag" technician against my wishes since it is a lemon to start with and Home Depot promises replacements if it's reported within 48 hours (which was done).
1. I am NOT going to start out with a bad unit and start out with a technician.
2. It is not a Maytag: It is an Amana made by Whirlpool (I believe Whirlpool makes Maytag too)
I had called Whirlpool to troubleshoot
3. I am strongly considering canceling the whole thing: It is past 30 days of buying but the waiting has all been due to Home Depot.
I cannot associate with a company who (aside from lying consistently) is already fighting me about "warranty".

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HomeDepot_Care
Atlanta, US
Jan 02, 2012 2:41 pm EST
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Hi my name is Sheronda and I'm with Home Depot Customer Care. I apologize for the problems you've had with your delivery. Please email me the details of your delivery, I'd like to help.

Sheronda
Social Media
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

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Home Depot poor customer service

It is a real shame how you get treated at the return desk these days at some stores, now, as it turns out Home Depot @ Henderson is not an exception! Today I took some merchandise back to Home Depot after I have finished remodelling my bathroom and I really had a hard time even with the original receipts in my hand! The manager told me it was very strange that I have been to, , his, , store in the last couple of days and the same day 2-3 times and I payed with cash...I felt offended, because he was basically accusing me of stealing... After I told him I`m not going to shop here anymore because I don`t want to be told how many times I can come in-and-out of this store, he responded by saying: He is not going to return any of my things! Can you believe it? I have been a loyal customer of Home Depot for the last 20 years, but after this experience I`m not sure I will ever return to it`s stores at any location.

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Aracelys Scott
, US
Nov 05, 2015 7:39 pm EST

Worse customer service in cabinet department in Clermont, Fl Store, we are still waiting for our cabinets since August on August 8 measurements done for cabinets, we went to pick cabinets and granite and pay on August 15th Saturday, they came to install first time and after millions of call on Oct 8th, part of the the cabinets came damaged and we are still waiting for them to be replaced them, measurements taken for the granite October 13th still waiting for them to finished, cabinets and granite after calls without answer and 3 months waiting for them to finished my kitchen and 3 month without kitchen, we decide to write this review, we went to Home depot because price and because because we are customers for years right now We are canceling our credit cards and we are not planning to have any more business with Home Depot due to this unacceptable customer service.
my email is anthons2@earthlink.net or aracelys@earthlink.net order no. [protected], [protected]
phone [protected], [protected], [protected]

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HomeDepot_Care
HomeDepot_Care
Atlanta, US
Jan 02, 2012 2:51 pm EST
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Hi, my name is Sheronda and I'm with Home Depot Customer Care. I apologize for the problems you had with your return. Can I assist? Please email me at sheronda_care@homedepot.com.

Sheronda
Social Media
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

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Home Depot returns

Home Depot is corporation of deceiving snakes & pieces of dog feces that only care about their bottom line and not the customer.
I should have organized a boycott of the stores when they had the nerve to tell me that they where bringing customers service back! This is a slap in the consumers face!

PLEASE BOYCOTT ALL HOME DEPOT STORES - LOWES, WAL-MART ALL HAVE LOWER PRICES!
USE THE COMPETITORS DISCOUNT TO BUY HOME DEPOT PRODUCTS CHEAPER AT LOWES/WAL-MART HOME DEPOT IS A RIP OFF, EXPENSES AND DOES NOT CARE ABOUT US - SO WHY ARE YOU STILL GIVING YOUR MONEY TO AMERICANS THAT DO NOTHING FOR YOU!

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HomeDepot_Care
Atlanta, US
Jan 02, 2012 2:44 pm EST
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Hi my name is Sheronda and I'm with Home Depot Customer Care. I apologize the issue you've had. Can I assist in anyway? Please email me the details to sheronda_care@homedepot.com.

Sheronda
Social Media
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.