Home Depot management encourages the sale of it's AC 12 (American Craftsman) window despite the fact that project managers DIScourage it's sale because of it's poor quality leading to frequent complaints. The same is true of it's fibre glass entry doors. As a former salesperson for the company I would run leads which had no chance of being sold because of a prior bad experience with an installation. Why I asked the customer why they would even bother getting a q quote they said they just wanted a price for comparison purposes. They simply have a very poor record of customer service. I've worked for a few home improvement companies but never seen such a high percentage of unhappy customers.