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Hewlett-Packard / HP Development Company / laptop hard drive

1 United States Review updated:

My wife bought a brand new !!! HP Laptop. Less than 30 days and the hard drive crashed! Brand New? My wife is in graduate school, so slightly important to have her laptop. Not only do we have to wait til wednesday to get laptop, but had to pay 100 dollars to the Geek Squad at Best Buy where purchased to back up the data on her laptop!
HP just saying to us, oh well, this can happen though rare. Doesn't care about our headache or expense to remedy this. My wife will never buy HP again and I know where I work, I will stress never using HP products.

It wasn't the quality of product, HP is great, but the response of customer service.. WOW

Sep 24, 2018
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  • 9w
      24th of Sep, 2018
    0 Votes

    on the hp site in the contact ( think under corporate info) theres a contact ceo section
    you do have a warranty and they ( hp) should be replacing the hard drive
    as for blaming hp for that I have had atleast 4 maybe 5 hard drives replaced on a laptop In less than 18 months on a dell

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