Menu
Hertz Customer Service Phone, Email, Contacts

Hertz
reviews & complaints

www.hertz.com
www.hertz.com

Learn how the rating is calculated

1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
Hertz has claimed their business profile
Get notifications about new complaints and reviews of Hertz. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Hertz reviews & complaints 1169

Sort by:

Newest Hertz reviews & complaints

ComplaintsBoard
C
8:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz charged without knowing it for a car I didnt want

I flew in to LAX after a 11 hour flight from Paris, all told, due to nosiy plane and other issues had been up for around 24 hours.

We [ three of us ] had pre booked a RAV4. When we got there, the Ref number we had was not found - even though i had been charged already - and no RAV4 was ready, would take at least 2-3 hours if i wanted to wait.. Of course not, i want to get to my hotel, what can you do for me?

We can upgrade you to a newer car - great. We got, in the end, a C class merc, very nice car, was over the moon. Thats when i saw we had been charged $280 more for this car and another $120 for insurance. Plus $63 for a tank of fuel so i didnt have to fill it up on the way back. This was after the 1st car they tried to get me in was a mini bus about 20ft long. 2nd car had no satnav and i was asked if buying a map book would be an option instead of a car with satnav.

I questioned this, as anyone would. Its ok sir - the $280 is just for show on the bill, you will get the £190 you paid for the RAV4 back and if you fill the tank up with fuel when you drop it off, you get the $63 credited back to you.

Ok, i pay $120 more for insurance but get a C class.. i can live with that..

What i didnt know is the woman behind the desk LIED to my face. All the charges where ON TOP of what i had ALREADY paid and when i dropped the car off with a tank of fuel, no $63 is refuned as i was told.

I would not go near these people again.

I have sent an email to Hertz but told as i agreed to the charges, tough luck - doesnt matter what the person behind the desk told you. Complete rip off and spoilt a good hoilday as now i have to find this extra money from somewhere.

Read full review of Hertz
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
12:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz overcharged

I have called customer service 3 times in the last two days. I was charged an extra day ($78) on the rental for returning the car 30 minutes late. Every time I call customer service, they try to transfer me to the local office, but that always goes to a full mailbox and after having been on the phone for 15 to 12 mintues, I get disconnected.

I have tried calling the pittsburgh airport location number [listed on the hertz site ] directly at least 20 times, but that again goes unanswered to a full mailbox.

I was given keys to the car at exactly 8.45 pm [Can be verified by the time stamp on the CC hold transaction] on the 16th and I was back at the hertz return lot at exactly 9.15 on the 19th. I was the fourth car in line and the gentleman who was in charge of returns took about 15 minutes to get to me. I don't see any reason for an extra days charge when I was no more than 30 minutes late.

My entire rental for 3 days was only $110 but they charged me $78 for being 30 minutes late?

Please help me get a refund for the extra day charge.

Read full review of Hertz and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Cindy Groothuizen
, US
Aug 09, 2015 2:36 pm EDT

We have rented a car from Hertz in Nice. Since we had an accident with our car, we did not return the car ourselves, but it was towed away. The final bill included the charges for the accident, however, the prepaid amount was not deducted correctly. I have been emailing the Hertz office in Nice for 3 months now, but no reaction at all. Our reservation number was [protected]. We should be refunded 31 euro

S
S
Susan Kittelson
Stamford, US
Jan 22, 2015 9:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

My boss rented a car from Greensboro for a day. His rental was to be $130 including taxes and everything. He ended up getting an earlier flight out of Charlotte so he brought his car back to Charlotte; 80 miles away. We notified Hertz of the change in drop off location. The person stated that they have modified the reservation and that was it. No mention of the whopping $300 additional charge for making this very small change to the reservation. When he dropped off the car, they charged him over $400 for the day rental. I called into Hertz over 5 different times and the customer service was awful. No one would help nor does it matter if you are a Gold Card member. One of the agents said.. "Everyone is a Gold member these days. That doesn't matter. " We have many people in my office that use Hertz predominately but this may be a game changer. The lack of effort to resolve this matter of overcharge is bad business practice. Highway Robbery!

ComplaintsBoard
H
10:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz charged for services I was unaware I was receiving

Here's another lesson in reading the fine print... and making sure you actually receive the reservation voucher!

A few weeks beforehand, I pre-paid for a rental car for our honeymoon in Bari, Italy. I had difficulties with the Hertz website and so I completed this reservation on the phone, where I was assured by the Hertz agent that this was the total rental fee. When I tried to print a receipt for the rental (presumably with terms and conditions attached) I could not. I called Hertz again, and the woman I spoke to in customer service was unable to email me anything, though she assured me everything was in order. I never received a reservation voucher.

In Italy, because my husband doesn't have a credit card, I handed mine to the Hertz agent only after he assured me that it would only be used for liability purposes. We pressed this point and the man at the agency told us repeatedly that we had already paid in full, and that my card would not be charged unless the car was damaged or returned with a less-than-full gas tank. We verbally declined every one of the additional services and forms of coverage.

Yesterday (4 days after returning the car on time) I was billed 635.30USD (plus 19.05USD foreign transaction fee).

Reading the fine print, I see that we were blindsided. I can only conclude that both the telephone customer service agent and the agent in Italy lied to me directly.

- We declined having an additional driver, yet there is a charge for one on the rental agreement (I never drove, nor had any intention. The agent asked explicitly if we wanted an additional driver to which we responded "No.")
- I was charged for an extra day, apparently because we were scheduled to pick the car up at 4pm, and our flight arrived early so we picked it up at 3:28pm (and returned it before 3pm two weeks later)
- The agreement lists additional coverage and charges, but I was not made aware of these services at any time, and it is impossible to know what they are.

After calling Hertz half a dozen times, emailing Customer Service ([protected]@hertz.com) repeatedly, disputing the charge through my credit card, and waiting almost two months, I received the following email back:

"On Mon, Nov 10, 2014 at 5:01 PM, Hertz Customer Relations wrote:
Dear _______:

Thank you for taking the time to contact us about the optional services billed on your recent rental.

I apologize for any misunderstanding regarding the charges billed for (LDW and TP). Upon reviewing the rental charges, our records indicate you accepted this additional service and had the benefit of it during your rental. My research indicates the charges billed for your rental have been correctly invoiced.

I would like to take this opportunity to thank you again for contacting us. We look forward to serving you again soon.

Sincerely,

Tonya Y
Customer Correspondence Administrator
OKC Customer Services
The Hertz Corporation
P.O. Box 26120
14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134
U.S.A."

Read full review of Hertz
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz bait and switch approach

On 10/10/14 we reserved a rental car from Hertz Car Rental and used our AAA discount. We received Hertz Corporation Confirmation # G...832 for a mid-sized SUV for pick-up on 10/12/14 @ 11:00am in Mobile, AL at the rate $227.77 and return date 10/16/14. When we arrived at the counter, no representative was present. After approximately 15 minutes a no-named tagged Customer Service Representative (CSR) appeared. We were third in line, the first waiting customers were told she couldn't rent them a car for the price quoted. Subsequently, the first customers left. The next customers were successful in obtaining a car. When we approached the counter, we were told by CSR that our reservation was in the system but she could not give us a SUV for the confirmed printed quote. It appears the printed documentation we presented from Hertz's web site with a confirmed code and rate was useless at the Hertz's rental ticket counter. To us this situation appears as though Its the old bait and switch game. The CSR indicated the system she was using would not allow her rent the vehicle at our confirmed rate, but would have to pay a higher rate. We did not rent form Hertz and walked away. When we asked the CSR for her name, she refused to provide it stating its a Corporate problem not hers. I believe AAA members and all others should be aware of Hertz's practice, we took the bait but will not do so ever again. Coping AAA perhaps they may want to disassociate themselves from Hertz Car Rental.

Read full review of Hertz
Hide full review
ComplaintsBoard
D
9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz very bad trip with hertz

We rented a car from the Athens Hertz agency 12 Syngrou Avenue on 20th July 2014 and gave it back at Preveza airport on 26th July 2014.

The bumpers on the car (Hyundai I20, red color) were full of scratches, but we were told not to worry. Those were taken into account by the marks on the car inspection paper.

When we gave the car back one week later at the Hertz agency at Preveza airport they marked a supposedly new scratch on the inspection paper and told us he had to do so because the car was unknown to the Hertz agency in Preveza. We were told the car was from the Hertz agency in in Athens.

We called the Hertz agency in Athens three times, the day after we dropped the car in Preveza — the car was supposed to be back in Athens --- and then on 3rd and 4th of August after my credit card has been unduly debited by 123 euros. The first time I was told, that the car was not yet back to Athens. The second time I was promised to be called back. The third time, they told me that the car didn't belong to the Hertz agency of Athens, but to the Hertz agency of Preveza. It is obvious that at least one of the Hertz agencies is LYING; both said the car doesn’t belong to their agency. This kind of dishonest behaviour seems to be quite frequent, especially from Hertz, according to reports from the internet.

My credit card was unduly debited by 123 euros for a scratch we have absolutely no responsibility for. We contacted the Hertz customer service, but they were very unhelpful.

Read full review of Hertz
Hide full review
ComplaintsBoard
H
12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz lack of response to insurance claim

Hertz rented a car to an uninsured driver w/an expired license who rear-ended my son at a red light on June 23rd 2014. They have been dragging their feet and acting in bad faith. This has caused great hardship for my family, all we want to do is get the car repaired, Hertz has claimed responsibility yet they will not pay out anything towards vehicle repair, it has been close to 4 months now.

Read full review of Hertz
Hide full review
ComplaintsBoard
J
6:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz pick up time

I just got to Fresno to pick up my vehicle today. I arrived 45 minutes early and the lady said that my reservation wasn't until 4:30. I said, "why does that matter? I tried to be as accurate as possible." She said she would check to see if it was ready and then said it wasn't a couple minutes later . I asked her to put me on something else. She said she could but there would be more fees. Really? Terrible customer service . Never had an issue picking up a car a little early. First and last experience with Hertz.

Read full review of Hertz and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
V
V
Velor
Atlanta, US
Sep 14, 2014 7:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have picked up a rental car an hour early but it was not with Hertz.

M
M
MkStItCh
West Seneca, US
Sep 14, 2014 6:19 am EDT

OK, why didn't you just sit and wait 45 minutes?

ComplaintsBoard
B
1:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz insurance added, no consent

Confirmation Number: G3080340967
Pickup Location:
Lincoln Park HLE
2828 North Clark Street
Chicago, IL, US, 60657
My parents do not speak any English, they are visiting from Europe and I made a custom made reservation for them adding the insurance package we were after. Before going to the pick up location they printed out the booking and I instructed them to not to consent to any additional fees a part of the deposit. Upon the counter, the clerk did try to up-sell the additional insurance they were not interested in. Nevertheless, without their consent magically a contract with all possible insurance packages has been presented to them and pushed to sign. They were confused with the end price on the contract, and when tried to push back on this a word Deposit was repeatedly used. This situation has caused loads of stress to my parents and upon the clerk's pressure they signed the paperwork as they wanted to leave, the queue with other waiting people in the meantime has been building up. They picked up the car confused, without an understanding as to what had happened. It turns pout that upon the drop location additional $280 was added to the bill by the initial clerk who did never receive the consent by them (They do not speak English, so clearly it is impossible to receive it, right?). Additional pressure sales techniques have been represented by the your clerks who manipulated the contract to benefit from commission up sell.
I am a gold Hertz member through my corporate scheme, and I know your selling techniques upon the counter, this is why I sent my parents with a print out to receive only what they have asked for. The print out was shown to the clerk. As stated above, the representative committed a fraud, faking statements suggesting some sort of additional deposit fees.
What is more frustrating and disappointing with your company, is your branch manager's behaviour when following up on this case. I just got off the phone with Justin H. from this location who over 40 minutes conversation has been changing statements supporting his employee, even though Justin was not present upon the transaction time. He kindly explained me the official Hertz process, which was not obeyed by the other clerk who added insurance add-ons to the extreme level without receiving consent in English. Justin however claims that everything is fine, and his employees apparently do follow the procedure. For some reason he cannot understand that on this occasion this has not been done. Luckily enough I recorded my another unfortunate experience with your brand representative and if a need be will used in the court.
I am extremely upset with your branch's approach and trying to cover up the fraud or process miss-use. I do not understand how can you receive consent in English from someone who does not speak English and presents you what they want. I thought Hertz trains their employees with ethics behind your sales techniques? Clearly something went wrong there and I do not agree to some kind racist/abusive/fraudulent process which takes advantage of people who travel around the world and not speaking the local language. This is very sensitive situation and I would appreciate if someone could get bakc to me on this, as I am already seeking legal support for this case and expecting a full refund for incorrectly up-sold insurances that no one has given consent for.
Also, stressing out my parents and pushing them to sign something using word "Deposit" worries me a lot. They left your location stressed out and felt they were pushed to sign something just to leave, as they did not know what to do next. When they shared with me their experience I thought I would explode and immediately escalated it to your branch. It has been over 4 days since then I upon my follow up the branch manager Justin H. acts like everything has been just fine?

Read full review of Hertz
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
1:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz not returning deposit

I was stupid enough to rent a car from Hertz. I did priceline to attempt to save a few bucks on car rental...unfortunately the company was Hertz. I have rented 3 times from Hertz and had at least 3 failures each time. Other rentals many years ago.

I get to the desk, 2 agents, only me waiting in line. One carefully tries to look busy, other discusses on phone with friends which bar to go to after work. Phone rings several times other agent sits on their butt, mine won't even look up to make eye contact. The bar situation is more important. After about 15 min I start to get on my phone to the 800 Hertz number so she stops. Can't seem to find reservation, so tries to rent me a car. I open my bags get my reservation, then she tells me I must upgrade 3 kids and a short mom can't possibly with carry on only in a mid-sized car. Of course she could only find a Toyota Corolla or an SUV or luxury car, so I am put in the Corolla as I refuse to pay to upgrade. Then she said since I would not upgrade she has to charge a $50 deposit, but charges $200, but assures me I will immediately get the money back on the 27th when I return the car. That's 10 days now and no refund. I have called the midway Hertz many times no answer, doesn't suprise me, talking on cell phone instead of working and painting fingernails is more important than work. So they steal money from inocent people. I have called corporate, the local Hertz all to no avail. I facebook negative comments on their page...several have promissed to fax/email my bank, but none have...I called Priceline, they got on the phone with Hertz...Hertz has promised to look into it in the next 10 business days, and advised me that it may take 5 to 10days for the banks to process after they finish their investigation. Looks on this site that deposits are not really refunded...just stolen from customers.

Read full review of Hertz
Hide full review
ComplaintsBoard
M
1:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz misleading information

Hertz gave me the option of returning the car empty and be charged for a full tank of gas, or returning the car gas tank "full" and be charged nothing for gas. I returned the car with a full tank and told the hertz attendant. When I reviewed my charges the next day, I saw that I had been charged for a full tank of gas — which they call a fpo charge. I guess this is a standard misleading policy as hertz has a specific "gas issue" number to push when calling the hertz gold customer service number. And the hertz representative (Shanique in oklahoma city) was anything but polite. My wife and I have been hertz gold club members for many years using our platinum american express card for all hertz charges. We will never use hertz again.

Read full review of Hertz and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
AnnaMT
Vancouver, US
Sep 30, 2014 12:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I will never do business with Hertz again because after you returned the car you will get Hurts of hidden charges. We rented a car at Norfolk international airport last August 27, 2014. We told the guy who helping us that we don't need upgrade and we won't get insurance but to our surprise is the opposite way. They charging us $439 for the upgrade and insurance that in the first place we declined to have it.

M
M
MkStItCh
West Seneca, US
Sep 05, 2014 7:07 am EDT

When you rent the car, you would have signed the contract saying that they will fill the tank OR you will fill the tank. If you signed that they will then I find it that you are saying that you will never use HERTZ again because you did not read what you signed when you rented the car?
In addition, any time I have had a problem with my Hertz bill, they are always happy to go over it with me to fix the problem.

ComplaintsBoard
S
11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz charged for preexisting damage

We rented a car in Grand Caymans for two weeks. No incident. Returned the car as received. Agent said there was a dent in the roof. I could barely see it. We had no incident, no scratches. We were charged $250 for repair. Later they said they would repair it after the season. I seriously think this is a skam and how many others have been charged. I checked with Hertz and they have no record of repair. If this was not repaired. I feel I should have my $250 reimbursed. This does not speak well for Hertz rental philosophy.

Read full review of Hertz and 2 comments
Hide full review
2 comments
Add a comment
R
R
RMitchell
Tyler, US
Sep 15, 2014 6:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing happened to us with Dollar/Thrifty. It looks like Cayman car rental has started their version of an airline baggage fee.

M
M
MkStItCh
West Seneca, US
Aug 27, 2014 6:34 am EDT

If you get into a car accident and the other person pays you for the repairs, You are NOT under any obligation to get the car fixed. The money is yours to use as you wish.
The same is true if they choose NOT to fix the car. It would make more sense for them to not fix it as they have a large turnover in cars. They will not even have that car in 2 years.

Honestly, it is not your concern what they do with the money. That's like saying they did not make a car payment with the rental money you paid.

ComplaintsBoard
D
3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz extra charges on credit card

I rented a car in June 2014 for the amount of Euro 233 in Venice Italy and my credit card was charged together with Euro 80 which was the damage excess refund amount. I now have been charged on my other credit card twice on 23 July 2014 for the amount of euro 42.70 (twice) I have no idea what this amount is for and why it was charged one month later. The car was returned without any damage. I would like an explanation / reimbursement for the above Euro 85.40 as there was no agreement / authorization for this figure.
Could you please advise if the euro 80 is also reimbursable if there is no damage to the car?
I am sending relevant credit card statements and car rental documents for your easy reference.
Thanking you
Dorothy Drivalas- [protected]@yahoo.com

Read full review of Hertz and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
R
R
Roger BN
, FR
Nov 13, 2014 6:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

The same happened with me and some more. I rented a car from Hertz in Milan for 4 days during the first half of July 2014. I was robbed by a thief on a motorcycle who pierced one of the tires and due to this, another car slightly hitted mine. When I gave back the car to Hertz, I was charged for the tire and the damage as it turned out I did not have full coverage although I understood from the employee who rented it to me that I had full coverage. My mistake was that the Hertz employee talked with me in English. I may have better understood if she talked Italian or Chinese.
After that, I started receiving charges on my credit card. The first one came for 56$ on october 2014, and then another 2 weeks later. I id not know who to talk about these charges and complained to my bank. The third charge came 2 days ago for a similar amount but it was not accepted. I hope by now they will stop trying to charge me. I suspect it is a hoax as a respectable company like Hertz would not do such a thing. But maybe I am wrong and Hertz Italy is a special case.

ComplaintsBoard
C
1:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz collision / liability coverage

I rental a van from 7-12-14 to 7-19-14 from hertz conf #g2351488e6. the agent that completed the rental (over the telephone) was linda #681. I rented with my aaa visa that does have collision/liability waiver coverage. the is a enhanced upgrade. linda explained that if I declined the hertz liability coverage my credit card would be blocked in the amount of $1250.

When I arrived at the owen roberts airport hertz area, the agent asked who was supplying the liability coverage for the rental. I showed him my aaa visa card and he stated "aaa does not cover auto liability here"I tried to explain that my visa has all the upgrades for the coverage (he did not care) told me we must take the coverage, never mentioned about blocking my card for the previous $1250 mentioned prior. I was standing with my seven family members and did not think this was the time to debate this issue.

After returning home, I checked with my visa card and they verified that my card does cover collision and liability even when the car is in the garage being repaired, called "down time".

I am asking for the additional charges for the liability and collision be returned to my card.

I can supply my insurance declaration for proof of coverage along with my hertz contract. what is the best contact source to supply that information.

Carolyn marzinsky
1009 maple st
Pottsville, pa 17901

[protected]@comcast.net
[protected]@comcast.net

Read full review of Hertz and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
NE traveller
Omaha, US
Sep 23, 2011 6:38 pm EDT

Booked a Hertz rental and the rate quoted was lower than they actually charged. Personnel at the rental agency was rude and the "customer service specialist" from Hertz that contacted me was totally unwilling to help. Won't use Hertz again.

ComplaintsBoard
A
1:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz incorrect charging

Hello, here is Andre from Brazil. I was charged on my credit card statment for a EU 268, 36 bill that I did not make. This supposed charge was done in Rome on the 27th of May (2014). I hired a car from the 21st until the 25th to drive around Toscany with my wife returning the car in Florence. That is, I have never driven in Rome and they are charging a bill made in Rome. I wonder if it is HERTZ doing fraud or someone else.

Read full review of Hertz and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
Bert G.
Livingston, US
Jan 26, 2011 10:35 pm EST

Just recieved a letter in Italian stating that we have recieved a "Verbal Fine on Line", in the sum of 36.00 EUR.
There was no documentation as to what this fine is about, and from reading other postings, it appears to be a scam.

H
H
Henning Farner
, NO
Jan 12, 2011 9:11 am EST

I have been charged for an unexpected fee of 36 euro, january 11.2011, This is 5 months after I was hiring a car on Sardinia. I can see that others have had the same experience. I want this amount to be paid back to my account. I have not been informed about this fee or agreed in paying it.

T
T
tonio (notanitalian)
, NL
Aug 16, 2011 2:53 pm EDT

just got two of the same billings from Hertz, with a notification time on the same day, 4 hours apart from eachother. Did you ever got the fine that was announced? They will charge it from my creditcard, did you fight the bill from Hertz?

ComplaintsBoard
D
9:21 am EDT

Hertz bad services and products as well as rude agent

I was upset with the quality of services of the website www.theninehertz.com. I spoke with the agent and he promised to provide the best web services. But their services and products are crap. After several days I already needed their help, but they refused to provide it and told to wait. The agent was rude and was really annoyed with me calls. He told me a lot of unpleasant words and I was shocked. Please, post your comments and share your views about this company.

Read full review of Hertz
Hide full review
ComplaintsBoard
T
9:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz overcharges

We rented a car on a Thursday and were scheduled to pick the car up at 4:00. Went to pick the car up and no one in the office. We waited 20 minutes and left. Finally reached them on the phone and they said that they had to pick up a car and were back at the office. Returned to pick up the car and had to wait again for them to return from picking up a car. Got the car and everything was fine until we were on the return from our trip from Texas and noticed a bulge in the right front passenger tire. We had hit nothing and had driven 95% highway miles. We called Hertz who directed us to the Texasarkana airport in Arkansas. We made it to the Hertz hub at the airport and as we were pulling into the parking lot the tire blew, again we were going less than 10 miles an hour and coasted into a parking spot so no damage to the car! We were told that it was a normal wear and tear and that we would not incur any additional charges! We exchanged cars and were on our way. When we returned to Columbus they took care of the return told us they would charge us 120.00 in addition to what we were charged in Texasarkana when we had to get a different car which was a total of the original agreement. A week later they charged our bank card 3 times the agreed rental price without a phone call or any explanation. We have called and tried to be reasonable but they refuse to work with us stating that the tire is an extension of the car and therefore damages we are responsible for since we elected to lower our personal deductible and increase our personal coverage of our own insurance to cover damages to the rental rather than take their insurance The charges for the tire contradicts the wording on the back of their contract as to damages related to tires. A very unprofessional company!

Read full review of Hertz
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
6:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz reserved car not available

As a Gold member I reserved a full-sized car. When I arrived I was told I was down-sized to a compact for the same cost as a full-sized car.. There was at least two dozen cars in the airport rental lot parked in front of Hertz signs. Only one was a compact, the one I was offered. I went to National and rented a car. Hertz will no longer be my first, second, or third choice when renting.

Read full review of Hertz and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
Jaxon Smith
, SG
Jun 05, 2014 1:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This
article gives the light in which we can observe the reality. This is very
nice one and gives in depth information.

M
M
MkStItCh
West Seneca, US
May 28, 2014 9:33 pm EDT

NO... You are making this up... No company would down-size you and tell you that you are still paying the full price.

ComplaintsBoard
H
12:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz employee mistreatment

Several of the things occurring at the hertz dfw location should not occur. Here are some of the items that have occurred.
*supervisors customarily interrupt our lunch to scream at employees. There is no duty free lunch.
*supervisors have now told employees that they must ask permission to go to the bathroom and then they deny them going to the bathroom.
*supervisors have told employees that they must ask permission to take lunch, then attack employees during their (Unpaid) lunch.
*some employee injuries are not reported. Neither administrative nor first aid support is offered to at least one employee that I witnessed was injured (Employee gashed his leg on a car door).

*supervisor darryl hopkins opened the door of a running vehicle to scream at me. This put himself, myself, and hertz in danger.
*when bob is supervising, he screams at employees, has favorites, and mistreats others.
-*most of the supervisors smoke throughout the day. This puts us, the employees, in danger by submitting us to being captive to non-stop second-hand smoke.
-*cigarettes are a stimulant drug. There is a high probability that their constant smoking is the main cause of their high-strung disposition and constant screaming.

Please take action to ensure that this situation can be resolved peaceably and effectively. I believe that hertz dfw can run more productively with the demonstration of mutual respect among supervisors/leads and their subordinates.

Read full review of Hertz
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
5:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz cancellation fee mischarge

My name is Mehmet Kaldirim. I have made a car reservation on internet due March 7th with the reference code G13711209E5 for the date March 8th Saturday from 09:00-23:30.

On March 8th Saturday at 09:00 i was ready at the Milan Centrale Hertz office. But we couldn't rent the car because i was asked the international driver license. After that we thanked the lady helped us at the desk and asked her to cancel the reservation in order not to pay no-cancellation fee.

However now i see in my credit card balance that on March 11th i have been invoiced 65 EUR due to no-cancellation of that reservation. But this is not correct and i should not pay no-cancellation fee since i was ready at 09:00 Milan Centrale Hertz office. I think this problem is arising because the lady at the desk did not cancel the reservation from the system when we asked her to cancel.

I ask this no-cancellation fee to be refunded to my same credit card account.

Read full review of Hertz
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz charges

Good evening,

We booked a car through rentalcars.com and the car given as a ford focus and the car provider was hertz. The car was used from 28th mrch till the 31st march. We paid immediately online when we booked. Unfortunately although we filled up the tank with diesel prior to giving the car back we were charged euro 127.36 and when I called hertz in italy they said that it was related to missing diesel in the tank.
This is not true since we filled it up from a pumping station close to the port so we used just a bit of diesel and surely not worth euro 127.36.
When we took the car back to the hertz office at the port of pozzallo the office was closed and we left the keys in the letter box so w could not get anything in writing from them stating that the tank was full.
This is so unjust.
Hope to get the issue solved

Read full review of Hertz and 1 comment
Hide full review
1 comment
Add a comment
nikalseyn
nikalseyn
Alpena, US
Apr 07, 2014 3:51 pm EDT

Dispute the charge. And, if your card company sides with Rentalcars.com don't pay it just to make it go away. Why would you pay something you do not owe?

Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hertz?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hertz Customer Service. Initial Hertz complaints should be directed to their team directly. You can find contact details for Hertz above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hertz. Discuss the issues you have had with Hertz and work with their customer service team to find a resolution.