The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hertz Car Rental / very sour note on a great trip

1 United States Review updated:
Contact information:

A great month long trip through five European countries ended on a very sour note. Returning a rental car from Hertz's European division at the Frankfurt airport in Germany, a small nick of about an inch was found low on a front piece of plastic. Had I known about it at the time, I would have fixed the problem myself with some sandpaper, filler and matching color (black). The materials would have cost me maybe 50 Euros and the work would likely have taken me a couple of hours. Instead, Hertz in Germany billed me almost 675 Euros without tax. This figure was "justified" with 85 Euros for labor, 338+ Euros for painting and paint and 248+ Euros for replacement parts. The total conveniently stayed under the deductible limit of 750 Euros for the insurance. But there is another culprit in this sorry saga. Hertz had information on my Regions debit card, which purposely only had $222+ in the account without overdraft protection to prevent a big financial loss in case of theft. I didn't realize that thievery can also have a corporate face that can override any protections I myself devised. The day after I got back to the States from my trip, Hertz had already gotten the entire sum of money they felt they were owed from Regions - an almost $700 overdraft. The bank never asked me if I agreed. I was only notified after the fact. To sweeten the pot, all overdraft fees were dropped. But any leverage I would have had with Hertz's European division was now also gone. It was as if two corporate giants had conspired to give me a nice fleecing. It took weeks with the help of my AAA booking agent (one organization wouldn't even deal with me personally) to get to Hertz headquarters, which referred me to their European division. My letters of complaint got friendly responses and kept referring me to yet another address, until I had enough and decided to write this post (I had warned Hertz's European division that I would do so). As for Regions Bank, there was no way of getting a hold of headquarters after getting "we're sorry" from the nice ladies at the regional office. A message I posted at Regions website remained unanswered. Bottom line: Buyer beware! Be careful what cards you use (credit, debit) and with whom, what cars you rent and with whom and in what shape they're in at all times.

Sort by: UpDate | Rating


  • To
      21st of Jun, 2009
    0 Votes

    Hertz anywhere is a bad choice of a company to deal with. You must realize that the bottom-line is that they will soak you for as much as they can whenever they can Best bet is to steer clear and avoid them no matter what they may say. Many other companies operate this same way! Always avoid these types and never ever listen to their deals always far too much fine print. You would need to be a very good lawyer just to comprehend there legal traps.

  • Sa
      21st of Mar, 2011
    0 Votes

    Agree with both the above. The European franchisees have been exhibiting particularly odious behavior ever since the Private Equity takeover of Hertz Global. I can only assume this behavior is filtering down from the top.

  • Fe
      12th of Jul, 2013
    0 Votes

    Made reservation in USA and got a quote of $724.00 without insurance as I requested. When I picked up the car at the Frankfurt Airport, Germany nobody mentioned any other fee. At the counter I said again "No insurance" and the only conversation was" all looks fine with your reservation sign here for the keys and car. Must admit, I did not read anything, I did not mark anything, after a 11.5 hour flight I just wanted to get out of there. Signed what I assumed was release of car to me and left. Upon return I was presented with a bill for $2500.00. Somehow I signed for some additional insurance that was 3x as much as I was quoted originally. No complaint helped, they just said I signed something.
    You would think that an amount like this would somehow be pointed out, they obviously saw my initial quote. I would have never agreed and rather walked to my destination. BE AWARE!

Post your comment