Hertz / pricing gouging
I had made a reservation with Budget car rental at the Birmingham airport, but when I arrived to pick up the car, I was informed by Budget that they did not accept debit cards for payment. The CSR informed me that Enterprise and Hertz accept debit cards as payments, so I went to Enterprise, they were out of rentals, then I went to Hertz. I was informed that cars were available and asked what type of car I wanted. After I gave my information and gave my debit card to the CSR, she informed me that she would have to run a credit check for the rental...though I had never experienced this I said it was ok for her to run my credit. After she ran my credit, she informed me that I could rent a car and said that there was a Camry available...and then here comes the blow...she informed me that my rate would be $164.64, I informed her the would be fine and then she said "a day". I stated to her that price for a 3 day rental for in-state would be over $300 and she said yes, but it seems that you have no options, your the one who needs a car, either you can rent with us or you can thumb your way back home or to where ever your going. I was very shocked that she said this to me.
I felt because she had seen me going to the diffent rental counters that she knew that I was desparate and needed a vehicle. She was right, I had no options but to rent from Hertz. I am aggrevated and I feel cheated because the price was gouged due to my need for a car. I was charged $329.28 for a 3 day rental. When I reviewed my bank statement, I noticed that the charge from Hertz was $529.28. I called the car rental counter in the airport asking why was there an additional $200 charge to my account. After the CSR had reviewed my rental information I was informed that this was a security deposit and that it would be added back into my account. He also mentioned the rental rate. I informed him of what had happened. He apologized for the female's rudeness and did not mention the fact that I was price gouged to the extreme, he just said that the rate should not have been that high and ended the call. I would like to know the real reason why the rate so so high for the rental because as much as I have thought about letting this issue go, I can't because I feel as if I was taken advantage of because I there were no options left for me.
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