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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:23 pm EDT
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Hertz billing problems

I recently rented a car from Hertz and had the rental billed to a business credit card. When I got my statement, I saw that Hertz had charged the wrong account. I tried to contact Hertz repeatedly using both their web site and phone service. Trying to get to the Billing department was a nightmare! I called at least 4 times, was but on hold for over 30 minutes each time and when I actually got a live person, I was transferred to another number and placed on hold again for over 45 minutes.

No one could assist me, being told over and over again that it was "Billing's issue" and was placed on hold. I wrote to the Corporate office and am awaiting a response but I doubt that anything will be done.

This is the WORST customer service I have experienced in my many years of renting with HERTZ.

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teresa371983
, US
Aug 23, 2016 1:19 am EDT

I had a loaner truck due to a repair to my car. The truck was not full when I picked it up. I returned the truck and was charged 83.88 for gas . I had the truck at 3/4 like it was when I picked it up.

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Adin Sofer
, IL
Jul 25, 2016 2:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Adin Sofer
I order a car from Hertz Israel prepaid voucher no:[protected]
Res: G91243569D7
Rental Location Phoenix Sky Harbor on 6/21/2016
Return Las Vegas Mccaran On 28/6/2016
Upon returning I got additional bill of $152.75 ( RR [protected]) for extra insurance LDW & LIS
I did not ask for this nether it was mentioned by Hertz staff while accepting the car.
10 days ago I wrote about it directly to Hertz using their form of past biis. So far I got no answer from Hertz.

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travelergalorer
, US
Jun 15, 2016 8:07 am EDT

DO NOT RENT A CAR FROM HERTZ ITALIA SPA ROMA! This company preys on tourist. They will process unauthorized charges to your card. They do not have a toll free number to call despite having customers from all over the world that they do business with day in and out. This is strategic in hopes that you will not call to dispute the charges and will just pay them.

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Mindy Li
, US
Jan 05, 2016 5:27 pm EST
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I had very bad experience with Hertz (Miami International Airport). I have booked my trip with AAA through Pleasant USA Holidays and my rental car was included in the package (did not know how much the travel agent paid to Hertz). When I was at airport to pick up the car, they told me they could only give me a small car, however if I needed to upgrade to a Corolla, the charge was $25 per day, which including a Navigation. When I spoken to onsite manager, she was rude and inpatient, did give me $25 credit, but charged for additional driver for my husband-$54 (The reservation has my husband's name on it) . When i received my final billing, they also charged for GPS, I had to pay additional $194.73 for 4 days (already paid). Tried to call billing office multiple time, call was on hold for long time, then I was told to contact Miami airport. Hertz should closed. NEVER USE HERTZ AGAIN!

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Joe Moore
Denver, US
Oct 26, 2012 8:03 am EDT
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I was recently billed a total of $960.00 on a four day rental of a compact car. The majority of that cost was because I did not return the car to the point of origin. There was a key problem with car. It had to be towed to be rekeyed. On the phone with customer service, on a 3 way call, I was assured that the total charge for what had happened would be $200.00 and there would be no extra charge for leaving the car in a different place than where I picked it up. Imagine my surprise when my bill was for $960.00. The worst part is the inability to speak to anyone who knows what happened or how to fix this. Everyone pushes me to a different department. It's extremely frustrating and I will never rent from Hertz again. I'd suggest you not use them either.

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nancy121
, US
Oct 09, 2012 9:07 am EDT

I completely agree. I had to finally call and make a different payment on a card after almost 7 months trying to resolve their mistakes. Supposedly I am getting a customer satisfaction credit of 25 dollars which I am still waiting on. Yet to be recieved! I think no one should rent from this company EVER!

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gcfryer
Rye, US
Sep 16, 2012 7:59 am EDT

My experience has been exactly like everyone else.I have been trying to reach billing for three weeks with no success. I spoke to 3 different customer service people, have been put on hold, have had my call dropped and have filed a billing complaint on the Hertz web site - all to no avail. I was charged for gas when I returned the car with a full tank. Hertz is falling apart. I am definitely switching to another rental car company.

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Dave Thorton
, US
May 29, 2012 7:33 am EDT

I agree - it takes far too long to be able contact their billing department. I believe it's intentional on Hertz's part ...they figure folks will just get worn out by the detail, and then just end up being screwed by them and their incorrect bill. Hertz should be ashamed.

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Sid_Bunty
Park Ridge, US
Sep 13, 2011 7:14 pm EDT

I completely agree with whatever you've said. I've trying to call them for a long time now but they either keep me on a very long hold or a live person instantly transfers me to an automated IVR stating that this is a "billing" query and they cannot assist with it. The bottom line is- NEVER RENT FROM HERTZ!

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7:27 pm EDT
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Hertz discrimination, harassment, non responsive and damaging mental anguishness, dishonesty and lack of integrity

Hertz is highly dishonest and lack of integrity and they dont care for customers
Hertz customer care at Oklahoma does not care for any issues . I had billing Problem, they keep putting on a Wrong credit card- I had sent multiple emails still it is not working proper between work and leisure. 2. When you write to them you will complaint to the FTS or any other agency they dont seemed to care. 3. NOw, recently i had an isuse with Hertz Orlando location. Robert at the counter took more than an hour to find a car for me, I am a President circle -[protected] - i rent every week. He did not provide proper srevice. I had tried to reach Manager-they put you on hold 25 minutes and disconnect very rudely. When you call back in Orlando they dont pick up. 5. they have advertised that they give E-pass -E-pass did not work, E-pass agency can sue me or put me in Jail. 6. I tried to reach out Customer care through hertz.com they dont answer either. The lady tells me call me and she does not pick up and tells she is on vacation or contact - we have to keep trying three different numbers and noone cares to respond to resolve it. It has been ages and we can get hold of them. When we try to calll them during business hours you will be on hold for hours together i dont have a time to reach during business hours since i am only bread winner in the family

Damage Resulting
It is causing lot of damage to my reputations with Express authority and more lot of credit card issues...It is causing pain, anguish, stress for entire family during our vacation. They spoil the vacaiton and gives us hard time. they are highly discriminatory -wE need to take action them immediately.
So much stress and spoiling the reputation and credit histroy as well

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harry_palm69
, US
Dec 27, 2009 11:18 am EST

Boy, sucks to be you. Whaaaa, stop ### about little issues. Get a life, sucker.

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timwilliams
Anderson, US
Sep 19, 2009 4:25 pm EDT

Hello; upon flying to Phoeniz, AZ in 4-09 I booked thru Priceline.Com to get a car for 7 days from Hertz. I was required to pay $200 more than displayed on Priceline website at the time. Both Priceline and Hertz refused to refund me the money. The auto was only driven 140 miles and the final charges were more than the round trip flight from GSP, Greenville, SC. When I complained to Priceline, they started posting these hidden charges knowing it was wrong by Hertz and Priceline, but still all refused to refund my $200.00. I advice no one to use Hertz unless no other vehicles available. And, hesitate about trusting Priceline. "May the Borg find you William Shatner." ---- Go Citadel Bulldogs!

Signed: Tim Willimas--www.timwilliams.biz---jaktwilims@yahoo.com

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10:47 am EDT
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Hertz additional charges, scam

Don't use the Hertz office in Sienna

I just came back from a driving trip in Tuscany and fighting a $2, 000+ bill from them for a 2-day rental! It is a nightmare. When we received the bill, we discovered that they had changed the daily rate, added various obscure charges (7 of then) and were trying to make us pay for mechanical failure of the engine. Even though when we were in Italy, we were assured that it was all fine, no problem, etc.

Filing a claim is also a bureaucratic ordeal... I would strongly advice anyone not to use Hertz (or at least not from Sienna)... I feel like they are gauging me because I am back in Canada and unable to complain directly to them.

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Harsha k
Peoria, US
Dec 18, 2014 9:42 pm EST

The rate i was quoted included damage protection. The damage protection was almost third of the car rental. The sales agent did not tell me this and did not inform me that it was optional and that i could decline it. other rental car companies do not include this in the quote. Extremely deceptive of Hertz. My credit card covers rental insurance so i would have declined had I known.

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Reviewer77808
,
Sep 09, 2015 5:33 am EDT

I work abroad and have special holidays with my children who are at school in the UK.

One such time was recently in August this year when I flew home to collect my children and take them to visit family in Ireland.

I flew from Dubai to Birmingham, collected the children then flew to George Best airport, Belfast, to collect the rental car and drive to the meet the family.

I booked everything online, and for the first time booked the car through Hertz rent a car. I booked a Mercedes Premium vehicle, and read that should this model not be available, that they would supply a ‘similar’ standard car.

Low and behold, on arrival after a very long journey, they never had a Mercedes What a shock …not. I travel the globe with work and know this game too well.

Anyway, after a long queue as there was only one man on duty for our flight, we finally got told that the car was a Volvo? No way similar to a Mercedes. What a joke.

But the biggest shock, and even my children laughed at it, the car was absolutely dirty, had cob webs hanging from the wing mirror to the door, a cracked head lamp and wing mirror, and dents and scratches all over it. I reported this to the man in the yard who said it had been washed!

It was filthy really. I mean cobwebs?

As I had been traveling and it was my first day with my children I left it at that. Following the holiday I made a complaint to the Hertz N. Ireland, and they basically fobbed me off with rubbish.

I am totally annoyed at this terrible car hire service and am going to take this farther.

I will tell all my family, colleagues, friends and associates about these appalling standards and the lack of care when I eventually made contact with Hertz.

For an international company HERTZ should ashamed of their selves.

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Mamar
, CA
Sep 11, 2014 9:35 pm EDT

Hello
I rented the car for three weeks at Gatwick Airport UK (from July
29 until August 19th 2017). I returned the vehicle on August 19, 2017 at 8:00 Am
with a full tank. I filled the tank the first time at Headington (August 17, 2017 in
the evening, £41.7), then I parked the vehicle until August 19 morning). On
August 19, arriving at Gatwick airport, I filled the tank twice around 7:30 AM for a total of £8, 68 (twice to be sure that the tank is fully full).

The officer who did the car inspection confirmed that the tank is full. I told to
her that the fuel option on the rental record is checked “accepted”, she told
me to not worry about this, any extra charge will be refunded on my visa card. I
was surprise to see the £72 charged on my visa card, 20 days later by Hertz Middlesex
(UK), .

Another thing about the Fuel Option in the rental record: the agent who
made the record at Gatwick airport tried to sell me this option under pressure and explained that Hertz will fill the tank only if necessary and will charge me the difference.
I ask hertz for the reimbursement the entire amount of £72. I'm waiting ...

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PSAR
Edgewater, US
Aug 26, 2014 2:08 pm EDT

I rented a car in
Greece that had a power steering wheel electrical issue. I contacted Hertz
several times during my stay in Greece. Hertz did not provide any assistance
because there was no service in the area I was. I had to find my own mechanic
to assist with the problem. The car was not used for three days until the power
steering issue was addressed. Hertz charged me the full amount in my card at
the pick-up time at the airport. I have tried to contact Mrs. Adriani (the
Hertz manager that Athens airport several times and have requested a refund for
the three days the car was not used. She is not responding to my calls /
requests. The Athens airport number is [protected].

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Sciarcmac
, US
Aug 02, 2010 3:10 pm EDT

Debra at Houston airport worked very hard to not help me. I asked for a bigger car and she offered me a smaller car. I asked to put my wife on the policy and she said the $13/day was due and never mentioned that with our AAA that we could add my wife for free. We couldn't use our credit card with my wife's name because I was the driver, "company policy". I rented a car for someone else before from Hertz with no problem.

There was nothing she could do to help us. She was just doing her job and her job description did not include helping customers.

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Steve from Massachusetts
Brockton, US
Sep 13, 2012 3:01 pm EDT
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I reserved a family size sedan (Altima or similar) from Hertz at Palm Beach International Airport, FL through Price Line. I did not arrive at a busy time, but the agent told me that there would be a wait of an hour or two at the pick-up station because they were in the process of putting new vehicles into service and didn't yet have the full compliment. Nevertheless, he began entering my information in the computer to process my rental. I was going to pay for an hour(s) that I did not even have a vehicle. My protests were met with sarcasm.

I walked out and took the shuttle to the Hertz pick-up station. The supervisor assured me that I would have a vehicle in less than 45 minutes and noted that there is a half hour grace period on the contract anyway, so he would not bill me for time without a car.

The car I got was a Corolla. Wrong size.

I have rented twice more since then at the same airport, both times from Alamo without a hitch.

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Mamar
, CA
Sep 11, 2014 9:19 pm EDT

Hello
I rented the car for three weeks (from 29 july to 19 auguste). I returned the vehicle on August 19, 2017 at 8:00 am with a full tank. I filled the tank the first time at
Headington (August 17, 2017 in the evening, £41.7), then I parked the vehicle until August 19 morning). On August 19, arriving at the airport Gatwick, I filled the tank twice around 7:30 AM total of £8, 68 (twice to be sure that
the tank is fully full). The officer (women) who do the car inspection confirmed that the tank is full. I told to her that the fuel option on the rental record is checked “accepted”, she told me not worry about this, any extra charge will be refunded on your visa card.
I was surprise to see the £72 charged on my visa card, 20 days later, .

Another thing about the Fuel Option in the rental record: the agent who made the
record tried to sell me under pressure this option and explained that Hertz will fill the tank only if necessary and will charge me the difference.
I ask hertz for the reimbursement the entire amount of £72.
I'm waiting ...

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Mario
, US
Apr 02, 2010 7:38 am EDT

We were using Hertz b/c of an accident that was not our fault and the cost of the rental(or so we thought) was being picked up by the insured. When we brought the car back, all of sudden we owed $250 dollars and the person had neglected to tell us that we were paying for insurance for 25 days. What a scam-they charged State Farm $700 dollars and us $250. I will never use Hertz Rental ever especially the one in Katy, Tx! We should nver have had to pay this unexplained charge and so I do not recommend this company and I want everyone to know of their unfair business practice!

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second chances
Grand Rapids, US
Aug 02, 2009 11:26 am EDT

It was about seven years ago that we went on line and reserved at Mustang for a fun anniversary weekend. When we arrived we were informed that due to the time of year they didn't have any Mustangs and offered a Taurus as a replacement. The rental agent didn't seem to understand the reason someone would rent a sporty Mustang and why a Taurus wasn't an acceptable replacement. We waited seven years before we gave them any further business. I looked at the prices for our recent weekend trip and saw a considerable difference, thought to myself it's been seven years, and we're not asking for anything special, how can they screw it up? My husband questioned my judgement, but I believe in second chances. Well, we arrived at the pick up time and we were informed that they didn't have any vehicle for us and suggested we come back later and maybe they would have something. So, my question is - why even make a reservation?

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syllasa
Walland, US
Aug 24, 2011 9:35 pm EDT

I rented a van for june, 6 months in advance called 2 mt to make sure that they still had me down for the rental called 2 days theysaid yes they had me down to pick it up on friday. they called me on thur, to see if i still wanted it and i said yes, at 5 o`clock. My son and i got there at 4.30 and they said that it had not been return. It was to be there at 3 o`clock we said we would wait untill it got there . They called and it was returned at the airport and they rented it out to another person and that they was sorry they did not have a van for us. We had a family vac book for 10 mt in advance, now we had no tranportion I stoped at the airport we found something we could use cost us $350.00 more. from an other company. delaying our travel, and all the saleperson for hertz said was sorry I have rented there for four years with your company and I am very disappointed with the company and we where treated. Thank you. Sharon Everett @severett8602@charter.net

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7:27 am EDT
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Hertz overcharging

My partner was travelling to Germany last week and booked a car with HERTZ for collection in Memmingen airport - she was quoted approximately €83. When she arrived she collected the car ok and proceeded to her parent's home approx 2hrs drive away.
On Sunday morning she had to catch a flight at 11.00 am so left her parent's home very early. She was unable to find an open petrol station en-route so the car was left nearly empty. When she got to the airport, there was nobody around to check the car and only 1 person in the office who accepted the keys of the car. My partner told her of the problem with the fuel and agreed that she would be billed for the fuel.
Yesterday she received an letter to inform her that €813 was being deducted from her credit card - this included approx €40 for fuel - this was in addition to the original €83 which had already been deducted.
The letter indicated a charge of €750 for insurance as well as a further €20 for 'location' charge. There was no damage done to the car and the car was being returned to the office from which it was rented so we dispute the validity of either of these charges.
She has contacted HERTZ and has, to use their words, 'opened up a complaint' - we await developments but she has, since yesterday, already heard numerous 'scare stories' of similar such instances and these do not inspire us with confidence.
My partner has been a a frequent customer of Hertz, both privately and in her business role, but is now warning everyone that she meets of the perils of doing business with this company.

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say_what??
Federal Way, US
Mar 21, 2011 9:42 pm EDT

Not sure what happened to Hertz and their franchisees after the friendly PE people took over the company... customer service has gotten to be awful, and I'm hearing these "damage" stories more and more - seems Hertz's approach to increasing profit is through billing customers for what reasonable people would consider to be normal wear and tear on the vehicles.

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4:47 pm EDT
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Hertz bait and switch

Over a month ago I reserved a Toyota Sienna or similar vehicle and was told by reservations in order to guarantee this particular class of vehicle I would have to secure the rental with a major credit card at the low cost of 396.49, which I did. Fast forward to the day I went to pick up the vehicle, not only was it not available, even after they sent me a reservation confirmation notice guaranteeing the price and the vehicle, they pulled a bait and switch, offering me a smaller car for a larger price! 799.00 in case you were wondreing. I will never even consider renting from this fraudulent company under any circumstances! I can't believe this company is still operational after the way they treat their customers! All turned out well in the end because I went to a reputable business...AVIS which was much more willing to accomodate me and my family. Thanks to Avis the vacation was a vacation after all. Lisa & Joey D

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Kim Whitted
Poughkeepsie, US
Jun 26, 2015 11:01 am EDT
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The property appearance of this business is a eyesore, The fence has been falling over for years now. The landscaping is nothing but weeds. The general appearance is a disgrace for a national chain. Avis car rental is just a few feet down the same road, and has a clean well maintained appearance. There is a traffic light directly in front of this Hertz, which gives people plenty of time to be disgusted and shop for a car rental elsewhere. The management is not doing their job and someone from corporate should follow up with this complaint.

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Antoinette Harton
Howard, US
Jul 06, 2015 8:09 am EDT

My insurance company asked me to call Hertz to set up an appointment to get a car while my car was being repaired. The appointment was for Monday morning. Hertz NEVER showed up. I called Hertz and was told they sent the car to Columbus and not Mount Vernon, Ohio. I did give them the address of the body shop in Mount Vernon. I had to reschedule for the following Monday as the body shop needed all week to work on my car. Once again HERTZ did NOT show up! No phone call NOTHING. I called my insurance company and asked them to send another company since HERTZ was so inconsiderate.
I will NOT do business with HERTZ again. I hope my insurance company, State Farm will also stop doing business with them.

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Smith Construction
Georgetown, US
Jan 13, 2015 10:43 am EST

On 1/13/2017 I had a vehicle rented at the Hertz location on Chapman Road in Chattanooga Tennessee. Confirmation#G4494697113. I called and talked to a female at 9:03am and was told that they would pick me up at the Repair Shop in 30 minutes. At 10:10am I called her and was placed on hold for 3 minutes and she then told me she had just rented her last car and they would not be coming to get me. No Sorry just have a nice day sir.

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T S D
, US
Nov 12, 2014 10:31 pm EST
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Rented for the weekend of Oct 17 at the Denver Airport. The reps that helped to get and return the car were great. We left and took shuttle to airport and realized my husband left his phone in the car. Not 20 mins since we turned in the car and he was back to get his phone. It was already gone. The porter and the car cleaners where the only ones that had touched the car and surprising the phone was no longer there. even worse the phone rang and then someone shut it off. So the part that really made us mad, was I had to keep calling, never getting the returned call that was promised. I was told the District/ Regional Manager would call me, never happened. My husband is a President Circle member because he rents so much for his business and they could care less. Yes, our fault for forgetting the phone, but really bad customer service for trying there best to make things right. Yes an employee of Hertz stole the phone and yes the Denver Airport Hertz Management could care less about follow up and customer service.

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rex261
Cincinnati, US
Jun 13, 2010 7:22 pm EDT
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my daughter had book a car online two weeks before a trip to Cooperstown NY where my grandson was to join his team play in once in a life time baseball trunament. his team had fund raised for over two years to be able to go.the night before the trip we went to pick up the car.only to told by the sales person (Chris), they had no cars.and the only said to us was "sorry"! my family, friends will never rent a car from herzt again.

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TreL98
, US
Oct 19, 2009 3:49 pm EDT

I called to rent a car from tomorrow until Saturday, after calling around Hertz had the best rates so I jumped at it and booked the reservation. I confirmed everything twice with the rental agent and still not trusting her I checked online and found out she shorted me a day's rental! No wonder it was so much cheaper! I called back and the agent I got said that the computer does that sometimes. Can you say scam? Had I not checked online I would arrive at the airport and found out I needed to pay another $73! Talk about being mad!

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Ikaika
Hill AFB, US
Sep 09, 2010 3:40 pm EDT
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manager: Brian
Sell Rep: dywne- You Say it like this (Dawn-Knee)i Arrived at the Hertz rental at 8:54 PM

I sent you my reservation e-mail on the first e-mail from
Coolbreezechill@gmail.com

I'll send my receipt once I get feed back concerning my complain.

The lady assistance me when i drove up and i asked the questioned "Hey did you
already charge me for a full tank of gas cause on my agreement there is only
Stars (***) and i was wondering if not can i go and just put gas in due to that
i am a hour early." the Reason being is because i told the lady that i wanted to
pay for a Full tank before i left and the person that rented me the car was
(dawn-knee)

the Rep reply, "yeah she is inside"

I asked, "can i go speak to her to see if it was a mistake or something, or do i
just need to go fill up the gas so i wont have to pay all this money"

the rep said, "i can hold the car but i have to print you out the receipt, "

after it was printed she said as it stands i am paying 180.90 until they can
figure something out,

I did not know her printing the receipt out that she closed the rental

when i got inside i waited in line and spoke to one of the reps and explained my
situation due to i was not sure if i they can fix their mistake or do i just
need to go fill the tank up.

they lady asked if she gave me a receipt which i said yes, she told me she had
to give this to me to come inside to talk to ya'll, and that she will hold on to
the keys for me.

the lady at the counter than said may i see the receipt,

as i was handing the receipt to her the lady said oh no she closed out your
rental

i said she told me she had to print that receipt out so i can come talk to ya'll

the sell's rep replyed no she didn't have to we can actually close out your
rental from in here,

i told her well she said she had to but she will hold on to the keys for me so i
can come inside to ask my question so i can figure out what to do, because i
came in a hour early before my rental was due to be turned in.

the sell's rep said well it looks like we went over the agreement with you and
you signed it,

i said ok i see under the optional services the fuel service so i was a little
confused this is why i came early to figure out if i did already paid for it...
if not than i can go still go fill it up cause i have plenty of time since i
have it for a hour still.

the sell rep said well once you return it you can't go back and get it,

i said the lady that i returned the car to told me she will hold the keys for me
so i can ask the question since i was unsure.

the sell rep said i will have to call my manager about this. i said ok

after she got off the phone with the manager she told me that the manager will
be up here shortly to speak with you

i asked is there a problem

she said no, but she asked (dawn-knee) will she like to speak with me cause she
was the one that gave me the rental which (dawn-knee) refused to so the manager
will speak with me, so i said ok that is fine.

the manager (Brian) walks up after 10 mins and looks at me and just asked, " Are
you the guy that returned the car with out filling it up"

I said yes

Brain said well you told (dawn-Knee) no to the fuel charges i remember because i
audit her that day and i remember you and your rental and you told her no.

i said i told her yeah sure because she told me hertz was beating everyone else
right now.

Brian said nope i remember you and your rental and you said no, and they get
commission to remember that you said no

i said cause i go and just fill it up cause i still have 50mins before the
rental is due in

Brian said no once you drop off the car you can't get it back

i said the lady said she will hold on to the keys for me

Brian said she does not have the authority to make the decision only i do, and
i put it in my back shop.

Brian than turns to walk away

i said you have to be kidding me

and brian said nope

and i said that's it

and brian said yup thats it.

You see brain was not even out there watching her In fact the only time he came
out the day i went to pick up my rental which was on 09/02/2017 he only came out
cause there was me and another person renting a prius but there was only 1 prius
there. i came 10 mins early before my rental was due to be rented out. the
other gentalmen also made the rental at the same time which we both were on time
but i had to wait 35 mins to get my rental since they had to find another one.
during this time Dawn-knee asked if i wanted to purchase a full tank and i said
yeah sure but they were also running around taking care of other things cause
dawn-knee left me at the counter 5 times which i was standing up there waiting
once they got vehical dawn-knee said i see you declined the insurance, and stuff
which i said that is correct. so i had to fill out a inspection sheet.

See that is the only thing that i declined which i am a gold's club member so it
is in my records, and this was the first time i used my gold's club card as
well.

first i just wanted to my fuel money back, the way i was treated i want all my
money back.
They didn't charge me for what i said yes to the buying a full tank cause they
were distracted by not having the right amount of rentals when i went to put up
my rental
2nd the lady i returned the car told me she can hold the car when she didn't
have the authority to which brian the manager told me
than brian the manager didn't listen to anything i had to say and just blew me
off cause i wanted to see if they can correct their mistake by them charging
what i asked to prior or for my to go and fill it back up before the time for
the car to be due in.

i was lied to by different people and the one that told me that there was no
problem which there was a problem cause they were not even going to try and help
or figure this out with me cause i wanted to ask the question before i was
charge

WHO WILL LISTEN...I'll never do business with Hertz again.
BAD and Worsted Customer Service...

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Benskie
Hove, GB
Nov 17, 2009 7:01 am EST

Tried to rent a car with Hertz for a day to attend a funeral. Prebooked online entered my partners name as driver and my credit card details as i don't drive and she doesn't have a credit card. That was the fatal mistake since in the terms and conditions it says the names have to be the same. Yet somehow eventhough they can't accept payment from a card in a different name, they have no problem taking the payment off the card all the same. Presumably using the incorrect name for the card. When we turned up to collect the car they refused to let us take one as the card was mine, the staff were rude and refused to help. I assumed that cause they could not accept the card to pay, that no charge could have been taken. But ofcourse the workings of this firm is a mystery that someone can pay for the car and yet not be allowed to pay for the car at the same time.

I find this practice disgusting, payments should not be accepted if the name is incorrect and if it is legal to still accept the payment it could be checked and hertz if that's their condition reject the reservation at that point. But no they deliberately allow the transaction and just put the condition in their terms and conditions, so they can still take the money. This is a disgusting shameful practice.

After finding I'd been charged complaining was an even worse experience. Customer relations are downright rude and even tried to threaten charging us more as a no show fee to cover there costs is more than our rental was. Do not use hertz they have no service standards and will try their best to charge you as much as possible in all circumstances.

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Bunny
,
May 20, 2008 12:41 pm EDT

Worst service - representative appeared impaired. Quote for mid-size rental was $33.99. Called for pick-up approx 3 miles from Hertz location. Told would arrive in 15 minutes. Arrived after almost 1 hour. Had called location 2 times while waiting and was told driver got side tracked and should be there. Sounded surprised he was not. When opened door to vehicle there was a distinct odor which both my companion and I thought was marijuana. When asked what took so long, driver stated he went the wrong way, was not given the address although he stated the exact address when repeating his 'boss's' directions. Also stated he just returned from lunch. Note there was a functioning GPS in the car so the being lost does not appear feasible. Arrived at location in less than 10 minutes in rush hour traffic. Driver came in to complete transaction attempted to sell insurance which I had to decline 3 times. Stating but it is only $9.00 even when I had told him twice it was covered by American Express. First bill presented was for over $72.00. He stated it was for two days - today(it was now after 3pm) and tomorrow. I stated I would not pay $72 for 24 hours. He stated he was giving me the shop rate and it was on days not hours. Walked to back office, immediately returned and gave me the rate quoted over phone. I requested my Costco discount and he stated he supposed there was one but he would have to look up the code. Then stated I could not have it because I was getting a shop rate. When I was given the rate over the phone, it had nothing to do with a shop. I did not receive the Costco Discount. Then I requested the Southwest Airline mile credit. He stated I could pay with that credit card but no points would be applied because of the shop discount. He then had problems with his computer and had to try to use the other computer. Failing to be able to operate either computer, he did a hand written form. He told me I would be taking the red Chevy Cavalier he picked us up in. I told him the car was gray. He appeared confused and then said it was gray. He handed me the keys after over almost 50 minutes in the office of trying to get the paperwork completed. We asked where the car was and he stated around the corner of the building somewhere. We exited alone and tried the keys until we located the correct car. There was no walk around to check the car or anyone to answer questions. We just got in and drove off. The whole process of renting a car at this location which was completely empty of customers took over 2 1/2 hours. I had my employee with me and had to pay him for this unproductive time. It should not have taken over 30-45 minutes for such a close pick-up and processing. I am very upset at the total lack of professionalism and customer service. I have rented from Hertz several times and never had such poor quality service. Attempted to find and contact a Hertz consumer service satisfaction site or number but have not been successful.

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EMMA SPENCER PEREZ
San Jose, US
Jul 12, 2012 8:44 am EDT

Rented my vehicle from 4/27/2017 and returned by due date of 5/1/2017 with full tank. several days later I found that they billed me until the 7th of May and a re-fuel charge of $80 totaling to $380. When the original bill should have been $102. This is the 3rd time this company has did that. This should be illegal. When I call the Hertz billing they make you hold for 30 minutes to discourage you. The office whom rented keeps telling me they adjusted it, billing tells me they haven't. Its complete circles. Consumers need to be aware!

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Hertz overbilled credit card

I was renting a car from Hertz a few times in a row. All with the same deal-through American Advantage Credit Card and AAA discount along with a 50% off package. Everything seemed normal and they new me in the offic en and said I could drop off the vehicle.

Two months later my credit card bill was mysteriously over the limit and found a $1200 error made by hertz and strangely, accepted by my credit card.

I called Hertz and spoke to Jarrod, the Manager of the Beaverton location. After admitting fault, sending me to another department (aka-the run around)NEVER The Advanced Customer Service Department gave me a detail-by-detail account of what Jarrod needed to do to repair the error...to communicate with Jarrod, the Manager of the same company.

Unfortunately, Jarrod never took another call from me, again. He dodged me like a rabbit and then went on vacation. His Supervisor-promised to call me back with some information to “clear this up.” No such luck. In fact I have never received a call from anyone at the Hertz Corporation.

Then I submitted a chargeback to my Credit Card company and provided the endless paperwork requested. Every time I spoke with someone they could not believe the ridiculousness of the charge. But it did not go away.

When Hertz provided a unsigned invoice to my credit card company: it was created three days after the original charge was submitted. charges don't even show for a few days. So, my credit card company (over the phone) said it was outrageous and would be resolved.

After a 9 months, I received a letter that Jarrod, the manager of hertz rental Car in Beaverton, Oregon said he didn't understand why there was a problem and that was enough for Citi Advantage Mastercard.

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Hertz overcharge $1,200.00

Absolutely unbelievable! Mistakes may happen, but refusing to fix a $1200 error, after admitting fault, sending me from department to department (Aka-the run around) never returning calls, answering only from another phone number... So never taking my calls and then stalling my credit card company for a year?

I submitted every single piece of paperwork to prove the charge was not mine. This is a dirty, disgusting business, and cannot believe they can get away with flat out stealing.

The manager jarrod could not be a bigger liar. He spoke with me, acknowledged the mistake, and said he could not repair (Total lie) and sent me to the customer service department. They gave me a detail-by-detail account of what jarrod needed to do to repair the error.

Jarrod never took another call from me. He went on vacation-permanently and his supervisor-promised to call me back with some information to “clear this up.” no such luck.in fact I have never received a return call or answered incoming call from hertz in beaverton. I attempted contact over 100 times. They promised to call back every time I got a live voice on the other end.

Even better? They actually made up a random number to charge me. The charge went on my credit card on a friday and the bill was created the following tuesday. Pretty disgusting. I still have no clue how they stonewalled citibank long enough and hard enough to make the charge stick. Citibank told me the entire year to get an attorney. Why would I need an attorney with proof that the charge was not mine?

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Hertz rental car fees

I made my reservations online. the rate quoted was $129 with another $40 in estimated taxes and fees. After I waited over an hour in line, another $38 in fees were added. This made their rental cost more than most of the other quotes I had researched online. They get your business with with a low quote then charge you nearly $80 in fees (a small portion is taxes).

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Hertz - rental car in ireland

We rented a car in Ireland and paid for it well in advance. When we arrived after 24 hours flighing. They said they did not have the car and gave us a different one and charged us an additional $700.00 we are still trying to find out how to fight it. I have since found out this happens often. They will rip you off.

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Hertz overcharged for vehicle

I have called numerous times to speak to a representative regarding my problem with Hertz, and I was told to submit my complaint in writing to you. I appreciate your understanding and your cooperation with this matter.
Rental Agreement #[protected]
Date of invoice: 7/15/2009
Invoice #[protected]

Upon arrival with my family of Five, (3 of them children), I was told by hertz that they don't have the vehicle that I had reserved. They also told me that in order to fit 5 People I must rent a different type of car. My original reservation was for a volvo s80 or comparable to fit 5 passengers. How can they tell me that they dont have a vehicle to fit 5 passengers when our contract guarantees a vehicle to be comparable? I was stranded and was given no choice but to take the car that was offered. I was charged an additional $300 and other fees as well. I trusted hertz to stand by thier promise and follow the contract agreement.It was my impression that I was in good hands, especially traveling in a foriegn country, to choose a reputable company.

Please advise!

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George W DeRoche
Tewksbury, US
Oct 13, 2009 7:12 pm EDT

Oct. 3, 2009 I rented a vehicle in Cancun, Mexico for 7 days. I was quoted the price of $749.00 USD. with insurance in which I agreed to. On Thursday Oct. 8th I tried to use my credit card and it was declined, Hertz put a $2, 500 hold on my Mastercard without my knowledge which put my card over the limit so I couldn't use my card. I had to call my sister in Florida to wire me money via Western Union so I could finish my vacation. When I got back to the USA I called Hertz to complain and I was told that it is a independent franchise and there was nothing they could do. The woman at Hertz named Lee told me to go to www.customer relations@ herzt .com. This website does not exist. She then told me the final bill was $926.89 WTF. I am calling the Massachusetts Attorney General office to have them investigate these fraudulant charges.

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Hertz personal car towed

My complaint is a little different than the others that I have read about but it is just as bad if not worse. On wednesday July 15 I went to the airport in Greenville, Nc. I was not renting a car from Hertz because I had already made reservations to rent a car from Budget, which was located right beside Hertz. I was pressed for time because my son had basketball practice in Wilson and we were leaving the next morning for a very important basketball tournament. The car rental at Budget was exceptional. The employees were very nice and they explained everything in full detail. As I was leaving, one of the females from Budget told me to park my car where I was getting the rental car from so when I came back to get it, there would not be any problems. The rental cars were located in an area that only had grass and dirt. I was a little confused as to why the cars were there but I did as I was told. This was my first time ever renting from here so I felt like they knew what they knew talking about. She proceeded to tell me as long a I came to get my car that night that there would not be any problems, I said ok, thanked her, got in my car to drive to the area I was told. On one side of the grass there were 2 trucks and on the other side of the grass, there were about 10 cars. Remind you, there were no signs saying that these were rental cars. I proceeded to park where I was instructed, got the vehicle I was renting and drove off the lot. After leaving my son's basketball practice, which was about 2 hours later, I had someone ride with me so they coud drive my car home. I was still pressed for time because I work 3rd shift and it was about 9pm, maybe a little later but I had just planned on giving her the keys to my car so we could both leave. Well, I drove around the grassy area about 3 or 4 times looking for my car and I did not see it. To make sure I wasn't overlooking my car, we got out and walked the area, just to make sure. My car was gone. I went into the airport to find out what happened and a female stated that the manager from Hertz had my car towed. Im like "how in the world can she do that and I didn't rent from them", she just smiled and asked if I wanted to call her. We got her phone number and called the manager from Hertz. During the conversation, I am asking her questions, and she really had no answer. She told me that I parked onHertz side of the grass, not Budget. I asked her if there were any signs saying that and she said no. I then asked her why she got my car towed. All she could say was, "mam, you parked on Hertz side of the grass, not budget". Like I stated before there was nothing but dirt and grass in this area with no signs. How was I to know which side was which if there was nothing stating that in the area. I explained to her that if my car was out there for 2 or 3 days, then I would not have been mad that it was towed, but my car was only out there for 2 hours and I had intentions on getting my car that night. I called the tow company and he stated that it would be 125.00 to get my car. I had already spent 300.00 on the truck rental, 150.o0 on the deposit, and now an extra 125.00 to get my own personal vehicle back. WOW! Are we in a recession or what? I had to end up calling into work. I went and got my car the very next day and 30.00 extra dollars were added on. So I actually ended up spending 155.00, which was my money to take on the trip. This complaint is just the beginning for me. I plan on contacting her (Delphine) supervisor because I don't feel like she had the right to tow my vehicle. Especially, when she had no legitimate reason. Money is hard to come by but I don't mind spending under reasonable circumstances. This was definitely not one of those circumstances. I will go as far as I need to go to see if Hertz can reimburse me for their manager's mistake. I have never rented from Hertz, therefore besides this situation, I can not talk down on them. I would just like to be reimbursed for the tow fees. Sometimes people take thier manager positions and run with them, please remember that the same way you got it, you can lose it.

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harry_palm69
harry_palm69
, US
Dec 27, 2009 12:37 pm EST

Blame Budget. Why Hertz? Next time, park where you are supposed to be parked.
Also, make sure you allow plenty of time for your schedule.
You're a lame ### idiot, trying to get someone else to pay for your own mistakes.
Get a life.

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anonyMiss
San Diego, US
Jul 19, 2009 6:22 pm EDT
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This is a common problem.

Hertz makes their money by owning as much land by all rental car companies as possible and making business difficult for everyone else.

Please let me know if they resolve your matter, because they are not known for doing so without lawyers involved.

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Hertz over charged

I rented a car from this Hertz rent a car .I we driving the car in town and i went to a friends house i just stop to ask my friend if they had seen my husband .I got off the car but left the car running .When I came back out side the car was gone .I thought that my husband had taken the car. So I asked My friend for a ride home .Later that night my husband showed up without the car . The next day I called Hertz and thats when they told me that the car had been impounded at the U.S. Border Patrol Check Point . They told me that they were trying to get the car. I asked at that time how much it was going to cost me because I only had so much money in my account. The manger told me that they would not take any money until they got the car back . But I keep on checking my bank account, and I saw that they would take 70.00 dollars two or three times a week but then they would put some of it back. So I was very confused. Well now they say they have the car back but they charged me debt card more than 2700.00Dollars. I dont have that amount of money in my account .I did get paid today but my check was alittle over 630.00dollars and I still have bills to pay. So please Help my With this problem. One more thing I need to tell you is that I did tell them that I did not know who had the car .And I dont think I should be billed this amount because they knew where the car was and they never told me that i had to report it stolen . They only said that they would let me know when they had the car back.And that they would let me know what i owed them before they took it out of my account. Please, if you can let me know as soon as possible . I really need my money to pay my bills.
Rental#: [protected]
4226 S. Padre Island DR.
Corpus Christi TX.

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Joseph Corne
,
Sep 17, 2008 2:05 pm EDT

On August 29th I rented a 08 pontiac G6 model from this location because its across the street from where I live. At4-4:30 pm I left the lot. After my buss was done, I returned to Abilene on Sunday, August 31 at 2:30 pm. By 3:00pm I was at the hertz location on Clack to return car. The gate was open, but no one was there, I looked and looked for a key "Drop-Box" but found none.I returned home and called hertz at the airport, I was told I would have to "take a Cab" back to the lot on Clack st. I returned to the Clack office and left the car in the lot. not finding a drop box for the keys I did not want to lock the keys in the car because the Clack office personel seamed to stupid to carry spares, so I took them home. I returned on tuesday after work to turn in keys, according to one person I would get charged for two days I found out I was charged for 4 days . want refund of two days.

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Charlotte Brown
Miami Beach, US
Sep 08, 2009 10:54 am EDT

Hertz Rental car company has really been falling in their general customer service attitudes and the Quality of service delivery.
In a time of economic cgallenges that is affecting everyone, you would think that this company would revamp their marketing strategy with competitive rates and services, Right now this company is currently operating under the famous Hertz name and the old reputation of quality sevice that no longer exsists.
This is the result of an absolutely disgarceful rental experience on 09/03/09 at Hertz Rental at Diplomat hotel Hollywood -( a car was given to my husband not claened and vomit still wet all over the back -seat )

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anonyMiss
San Diego, US
Aug 07, 2009 10:28 pm EDT
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What do you expect when the car got stolen while it was in your possession! OMG

Anyway, ask for your final receipt, explaining the break-down of your charges and then contest what you wish.

And David...do you have flight information, or any proof that the car MUST HAVE BEEN RETURNED BEFORE YOUR DUE DATE/TIME?

Oops...sorry for caps.

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david joi poulin
Salem, US
Aug 04, 2009 3:25 pm EDT

I will never rent a car through Hertz again! we returned our rental after filling the tank at 4:30 in the morning, 4 and 1/2 hours before it was due and they charged us for an extra day claiming that when they checked the drop box at 8am our keys were not there! and of course they don't have any surveylance cameras on their property to prove we were there, so we basically got screwed out of an extra $120!

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JustToLetYouKnow
Chesapeake, US
Jan 23, 2009 1:41 pm EST

You returned the key two days laters, why wouldn't you get charged? They lost revenue because of you. From what you wrote I'm assuming that you are a business man so you should understand my comment. Also, I'm sure that they had the locations hours on the door and I'd bet my bottom dallor that it says closed on sunday. Here's a little hint, you can catch more flies with honey than vinger. Insulting the staff will get you no where.

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Hertz bad customer service

A word of warning about Hertz car rental at Charlotte NC Airport. On Sunday May 3 I arrived to return my car, with ample time to make my flight. I was flying to Europe, with a connection in Philadelphia.
The return process was unusually slow, as there was only one young man checking the cars, but I had it finished and was checked out a full one hour before my flight time which was 5.50. Just as I was walking to the bus stop, the bus left for the terminal, but knowing that the bus trip to the airport takes only about five minutes, I was not worried.
Little did I know, however, that the next bus would not arrive for another TWENTY-FIVE minutes. During this time, as I was getting increasingly worried, I complained to the counter staff. One woman was quite rude, and showed no interest in helping me. I asked her to call the bus drivers and see what was the delay, but she wouldn't. I suggested that a Hertz employee drive me and another passenger who was in a similar situation to the airport, but she refused.

In short, the next bus arrived, 25 minutes after the previous one had departed. This is in contrast to stated Hertz advertising, which promises regular bus availability from rental Return to Terminal. The bus driver told me that he was the ONLY ONE working that afternoon!

I missed my flight, costing me in excess of $300 in rebooking and hotel charges, not to mention really bad stress and tension.

I have asked Hertz to reimburse me, but a “Customer Service” representative (what a joke!) by the name of Sasha Thompson refuses to do so..

What should I do?

Dr David Barnwell
Murrells Inlet SC

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Dec 31, 2009 1:41 pm EST

anonyMiss

Maybe you are unemployed or retired, and have plenty of spare time to hang around airports.

I am neither of these. I am well organized and prudent. I got to the airport in adequate good time. Hertz reneged on their responsibility to check my car back and get me to the terminal in a reasonable time frame.

Why do you support Hertz incompetence?

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sdisappointed
, US
Mar 21, 2016 8:37 am EDT

Herz Ames employees are totally not aware of customer satisfaction! I requested the free ride service for my rental. They called me and said that they were too busy and suggested me taking a taxi. I said okay but I required the ride for the return and they took the note. However, they refused to give me a ride and they told this very impolitely! They don't care about their customers. I recommend them to go ahead and see how Enterprise treats their customers. It was my first experience but definitely will be the last!

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anonyMiss
San Diego, US
Mar 17, 2010 1:07 am EDT
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Why do you blame others for your own incompetence D? Obviously, you did not plan it properly. And Fansee, it's because it is their fault. People just like to blame others for their own actions.

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FanseePanths
Absarokee, US
Jul 21, 2009 10:51 am EDT

I would talk to Hertz Corporate Office. File a complaint and see what happens.

And AnonyMiss, Why are you on all the Car Rental pages bashing the authors about it being their fault?

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anonyMiss
San Diego, US
Jul 19, 2009 6:37 pm EDT
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You should plan more time. Like 2-3 hours before your flight.

If you missed your flight because of a 25 minute delay, you did not plan for ample timing between your car rental return and your flight.

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Hertz foreign car rental

Renting from Hertz in Germany was a complete nightmare. I reserved a car, one specifically with a navigation system for a two day driving tour around southern Germany with my 9 year old daughter. The system worked for all of 40 minutes and it shut off due to low batteries. I tried to call the numbers for service, but none of them were operational in Germany. When I finally contacted the rental desk at the Munich Hertz, the agent's advice was to drive to the nearest big German city and on my own, find a Hertz office to have them check the system to "make sure that it really wasn't working". Yah, right. The system was called "Never Lost". It should be called "Always Lost" because I spent a good part of my time making u turns on cobblestone roads throughout Germany. Then when I returned home and reported the incident, they said, they were sorry for an inconvenience I might have experienced and then proceded to charge me for full insurance which I had not requested (I had already purchased my own insurance), and tagged me with an expensive refueling charge which was also in error (I filled up the tank with expensive European gas before I returned the car). This was not my first bad experience with Hertz but it is my last. I told them that I will walk, skip or crawl to my next destination rather ever, ever rent a car, truck or donkey from Hertz again.

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TiredOfProblems
, US
Oct 26, 2009 6:13 pm EDT

We had a nasty prolbem with Hertz in Germany as well. Hertz gave our personal contact information to the German authorities when they were alerted that a parking ticket was issues. Hertz then billed us 23 euros for the admin cost of providing the German authorities with information about us without notifying us or providing proof of any parking ticket. All attempts to get information on this incident are leading me nowhere. I made many calls, sent emails and no one wants to be accountable for providing proof of this infraction. I am told that this is a common issue for Hertz with travelers renting cars in Europe. Beware, this could be a nightmare if you try to resolve and the really unbelievable part is I am sure the admin cost has to be higher than the ticket cost. So who is benefiting here?

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Hertz sneak currency conversion charge

On 06/06/2009, I had a rental car transaction of total of 611.66 GBP
charged to my visa card at Hertz Car Rental office at London’s Heathrow
Airport. While I was told orally of the total charge of certain amount in
GBP, the charge was actually sneakily converted to US dollars based on
a ridiculous exchange rate they set that includes a currency conversion
charge without even notifying me.

After I got home, I noticed that. Emailed Hertz. They denied any wrong
doing even though I explained to them that my Capital One visa card
does not even charge a foreign currency transaction fee and that I had no
incentive for the dynamic currency conversion. I asked them to show my
signature approval on the converted charge, they have no response.

Be very careful with Hertz if you use them abroad. They took advantage
of you while you are tired on travel with this unethical and illegal business
conduct. For me, I will avoid Hertz anywhere in the future.

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Dissatisfied with Hertz
, GB
Dec 15, 2009 10:26 am EST

Also had a problem twice with Hertz.

I prepaid my French carhire in the UK. I paid locally in France for an extra driver. The charge came through to my British bank account already coverted into pounds at Hertz's own internal exchange rate instead of in Euros. When challenged, Hertz said I had agreed to this procedure. I hadn't, so I spoke to the French Hertz office which confirmed they automatically debit in the currency of the card-issuing currency and not in Euros. Hence the Hertz allegation that I had chosen to be billed in pounds was not correct.

I would not recommend Hertz to anyone - I have often had problems with them for example, cars with damage not correctly described in the rental agreement.

Bad taste company...

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Hertz lack of information for rental

I made a reservation over the phone to revt a car via hertz for on 3/28/09. the car rental was for 4/10-4/15/09 - which was considered a "week". I have aaa which gave me a discount. I reserved a budget/economy car to be picked up in albuquerque, nm. my reservation # was e3323091076. the rate I was given was $147.00 for the week. when I arrived at the hertz counter, I was told that my visa/check card was considered a debit card and a credit check would have to be done in order to use it. I was never told about this when I made the reservation over the phone on 3/28/09. if I new this was going to be a problem, I would have searched for a different company with a different policy and made a reservation with them. my credit is poor and I suspected that if the agent at the counter in new mexico ran a credit check, it would not be good. as I suspected, I was denied the rental of the car. this was a terribly disressing situation. then I had to use another company on the spot, pay premium price, and they did not have a budget/economy car available. I used national car rental because they allowed debit cards without the credit check. I paid $295.76 for a mid size car, for 5 days. I expect hertz to reimburse me for the difference of $148.76. again, when I made my reservation with hertz on 3/28/09, I was never told anything about the debit card and credit check. I even asked the agent over the phone if she wanted my credit card number. she said no, and that hertz would take the card number when I picked up the car in albuquerque. this whole situation was so stressfull. I was in tears and had to payalmost twice as much as the rate that hertz gave me. this was a terrible way to start a vacation, but I had no choice. I absolutely expect hertz to pay me the difference! I will also be sending hertz my complaint, receipts, etc. via us postal mail. please work on this complaint in the meantime.

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hotchkiss
erie, US
Jul 07, 2011 10:24 pm EDT

when you asked if they wanted your credit card number there is your problem, you do not have a credit card you have a debit card, there is a difference.if you had not said would you like my ***credit*** card number then they most likely would have informed you of the policy.

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Rago
Mobile, US
Jun 14, 2010 8:51 pm EDT

In every reservation I have made with Hertz it has been stated that use of a debit card is subject to credit verification. Also this policy has been posted on every rental counter at Hertz I have seen.

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D.J..
Madison, US
Mar 19, 2010 7:05 pm EDT

You honestly think Hertz owes you money because you have poor credit? It's not like you had problems with the rental after you got it; because of your poor credit you never actually rented the vehicle from Hertz. Therefore they don't owe you anything. Pay your bills = improve your credit and you'll have a better chance in the future. Please realize Hertz does not owe you a rental car; many things in life are based on credit and this is just one example. You're just lucky you were able to rent a car through National. You also had the option to not pay them the $295.76 the were asking, but because you wanted a rental car, Hertz should pay for it? Seriously...people like you are unbelievable. Oh yeah, learn how to type and spell also.

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Hertz unethical way of charging the customer

All, I can say is that my credit card was charged already before they informed me. Since my car got totaled and they had provided me rental after discussing with the insurance company, I confirmed with them they should not charge me anything on the rental since insurance company will be paying for the totaled car. I even asked them to verify with the insurance company regarding the basic charges which the insurance company would pay so that I am not charged anything more on that.. They confirmed and then only I took the car rental from them. They made me sign some documents which is the usual procedure for them while giving car rental and since I had just come out of a car accident, I abided by everything they said. Little did I realize that later on, when they had a dispute with the insurance company and could not recover the full charge, they went ahead and deducted the amount from my credit card which they already have it in their possession. I filed a complaint and argued with them for sometime, but it seems they had a clear cut statement that, in their small print on the signed car rental document, it is written that if they cannot recover from insurance company they will charge the customer.
I was really vexed with their attitude in the way they treated the customer complaint as well as the customer during such a tiring time when I was going through such a rough patch of my car getting totaled. It was a harrowing experience dealing with them and the whole saga taught me one thing. One should not deal with such companies who don't have customer interest as their first priority and try to squeeze out money in any way possible with their samll prints in the documents which they hold it loudly on customer's face when they get down to their lowest level of charging customers wrongly..
I have not recovered my dues from them and have decided that in my life I will never again take a rental from Hertz. Thought of sharing this saga with you all so that you don't get caught in their trap the way I did.. Such companies should not allow to flourish. We individuals who have no collective voice can make a difference by joining hands and sharing our saga so that no other customer faces such a situation again and these type of companies are forced to change their ways of dealing with the customer.

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twentysixes
, AL
Aug 05, 2009 9:40 am EDT

Sorry hunni! But, if your insurance company refuses to pay Herts, you are responsible to pay for the rental. That is your problem with your insurance company, not Hertz's!

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V Branson
St. Paul, US
Jun 24, 2009 8:55 am EDT

I got one better than that. Hertz denied me the displeasure of renting a vehicle because they felt that my credit score was not good enough. They then proceeded to charge my debit card for a rental that they denied me the use of. To add insult to injury, when I called to demand my money be reimbursed ASAP, they debited an additional $50.00. I am on my way to the St. Paul MN Police Station to file theft charges. Their actions, including their reluctance to answer their phones has caused me to investigate and I have concluded that this is a pattern with them. They find any way they can to rip people off.

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Hertz scam charges

Back in 2004 I had rented a car from Hertz while my car was undergoing repairs. After returning the car and hearing nothing back from the rental car company - I received a letter from Purco Fleet Services with a bill for damages to the rental car - over $1000 in damages that I apparently was responsible for.

The rental car company never contacted me to talk about damages that had happened during the time I had the car; and I found the people at Purco were less that nice to work with on this matter unless you're willing to hand over a fist full of cash.

Why bring this up now? It has come back to haunt me in the form of credit reports time and time again. It's beyond frustrating to deal with companies that spend all their time finger pointing instead of listening -- and trying to find a workable solution.

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Reluctantly So
Pittsburgh, US
Nov 16, 2009 2:36 pm EST

I just found this info that might be helpful for you and other to know.

I copied and pasted most of it here with the source of the sit:

http://www.elliott.org/blog/forced-to-upgrade-my-rental-car/
Forced to upgrade my rental car

November 25, 2007

Question: I’m having some trouble with my car rental bill, and hope you can help me. I recently reserved a midsize car for about a month through the Hertz Rent a Car Web site. I was offered a price of 946 euros. But when my wife and I arrived at the rental counter in Hamburg, Germany, an agent told me that the car wasn’t available.

We were offered a smaller car at a reduced rate or a bigger car for an extra 10 euros per day. I asked why the larger car was not given as a complimentary upgrade, since the car I had reserved was not available, and was told that the upgraded car was in the “wrong class” and wouldn’t be an option.

Because cost was a concern for us, we opted for the smaller car. But our luggage wouldn’t fit in the trunk, so we returned to the office and asked if we could come back later to pick up the car we had requested. The agent said, “No.”

I had no choice but to take the larger car at 10 euros more per day. In the end, my rate seemed even higher than the one I had agreed to pay — it came to an extra 357 euros. It was a terrible start for our vacation, and I feel that the salesperson used a bait-and-switch tactic to make us pay more.

I have rented from Hertz many times and I have come to expect a much higher level of service from the company than I received on this occasion. I contacted Hertz and was offered half of the money back, but I think they should refund the entire 357 euros. What do you think?

– Earnest Hoenck, Charleston, S.C.

Answer:

You were correct to expect that when a vehicle you have reserved isn’t available, the car rental company should give you a car in the next available class at no extra charge. That’s a standard industry practice.
...
I asked Hertz to take another look at your rental record. It found that the agent in Hamburg was “aggressive” when you were renting your car, according to Hertz spokeswoman Paula Rivera. The employee “did not adhere to our policy of providing a complimentary upgrade if the car reserved is not available, ” she said. Hertz also failed to fully investigate your complaint. It has issued a 357 euro refund.

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Hertz nightmare

Welcome to my Hertz nightmare!

Presented my E-confirmation ' Guaranteed Rate' from Hertz upon check in for an automatic Compact vehicle. Quoted rate was $15.00 USD plus taxes, fees etc totaled ' Guaranteed Rate' of $20.46 USD, unlimited Kms, plus selected Loss Damage Waiver at $38.95 plus 10% tax= total of $63.30 USD.

Hertz Tulum stated no Automatic available so I accepted a Standard/ Intermediate vehicle as there was 10 people waiting for an unclaimed vehicle. Hetz explained that the rate would be calculated in Mexican Pesos, when I asked what rate, they would not answer.

Having been to Mexico many times I sensed a rip off in the works but decided to leave the argument until return of vehicle. Returned the vehicle next day and the final bill ended up being totally inflated compared to the ' guaranteed rate'.

They had used 15 MXP to the dollar and had significantly over charged each tax, local service charge, Vehicle Licensing cost and Service charge so the bill ended up at nearly $100 USD!

When I challenged them on the MXP Rate and all the ridiculous rates they refised to deal with me and said' call Hertz when you get home!

' big mistake' on my part!

After waiting on the 'Customer Service' phone line for 30 minutes I was told that they do not deal with 'foreign franchise' problems and instructed to send an email.

Sent email off, finally got a template response 17 days later stating that the charges were correct? I challenged that response with their ' guaranteed rate' and was told that, firstly the Franchise verified exchange rates daily ( USD has NEVER traded at 15 MXP) and that the calculations were correct!

The long and short of it is Hertz refuses to accept any responsibility for their ' guaranteed rate' from their Franchisee.

I am still fighting with them and have filed a dispute with my Credit Card company. Bottom line is that this is the worst Customer Service I have ever experienced and will never rent from Hertz again!

Lessons learned: If the daily conversion rate is not posted at the counter establish the rate before renting.

I will never walk away from the counter accepting ' call Hertz when you get home'. I will stand my ground and hold up their line all day if I have to, until I have my charges adjusted on site!

Never rent from Hertz in a foreign country, they will not go to bat for you when you return home!

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Mr. I. K. Wyllie
Clevedon, GB
Jul 20, 2011 2:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On collecting the car in Vancouver I was given the option of filling up the car myself or Hertz doing it when dropped it off at Calgary Airport and it does state fuel option on the paper work. I questioned the receptionist about my filling the tank on return and not being charged again. She said it was up to me how I wanted to deal with it and I would not be charged again if I returned the car with a full tank.
I did not sign anything, nor did I agree to any thing and was given the documents regarding the hire of the car. I filled the tank at Calgary airport and dropped the car off only to be told that I had agreed to allowing Hertz to fill the tank and that I would get no refund. The credit card receipt for another tank of fuel was in my hand before I got the cases out. Due to the check-in times I doubt that I would have got any satisfaction had I complained.
I find this to be a very sharp practice by Hertz and I will never, never hire another car from Hertz and I suggest any one intending to hire a car when on holiday use another company. If you have to use Hetz make sure you have all the t's crossed and the i's dotted and question every thing they offer you and have it down in writing.
Be wary.

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Rago
Mobile, US
Jun 14, 2010 8:55 pm EDT

This is why I hate franchise locations. Try to deal with a corporate location if you can. The main corp can do very little about franchise charges, about the only thing they can do is revoke the franchise.

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Hertz misrepresenting charges

I reserved a car with a estimated quote of $37.49/day for 2 days. When I picked up the car, the cost was going to be $385. When I questioned the amount I was told by the agent that it included $200 which would be credited to my card when I returned the vehicle. When I returned the car and got my receipt, the receiving agent told me that the $200 would be credited directly to my card. Needless to say, I never received the credit and when I contacted Hertz, they claimed my car rental rate was $150.49 a day! It is a complete misrepresentation and a rip off.

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1LJ
, US
May 28, 2009 6:42 pm EDT

(It's called taxes. None of us can escape that.)

$37.49 per day but you didn't include the taxes.

$37.49 was the 'base rate'. Plus, if you picked up and returned from an airport, theres more taxes involved.

Theres normally a deposit ($200-$300) depending on which car rental you are dealing with that is credited back to you.

Depending on if you used a credit/debit card...how long it takes to get that deposit credited depends on your credit card co. or bank and however their process/procedures go.

Don't just assume. Ask questions.

Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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