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Hero Honda / Sound while taking & releasing clutch

1 India Review updated:
Contact information:

I purchased Hero Honda Passion Plus motorcycle on 26th June’08. There was manufacturing defect which I reported next day to the dealer “Amit Motorcycles (P) Ltd – Kolkata that there is sound while taking & releasing clutch in 1st & 2nd gear (mostly in 2nd gear). Dealer advice me to go to service station they will do the needful. The motorcycle given to Service station on 4th July (Km reading 180), they delivered me on 7th July. At the time of delivery the sound decrease up to 50% but not totally solved. After 2 days the sound increases as same as before. Again I reported to the service station & they have taken the test drive and assured me that they will rectify the problem on first free service because the part required is not in the stock. On 21st July’08 I have given the motorcycle for 1st servicing. On 22nd at the time of delivering I noticed that nothing has been changed in my Clutch problem, the Sound is coming as it was. I have not taken the delivery of my vehicle and advice them to rectify. As per their supervisor the sound coming while taking & releasing clutch is the normal sound, but I proved them wrong by driving another Passion Plus at their service station, then they agreed to rectify. Yesterday a call comes from service station that my motorcycle is ready and the problem is also shorted out. Today I went to take the delivery but after taking trial drive found nothing have been changed in the sound of Clutch. They want to satisfy me in various ways, technically practically but I did not satisfy. I just want my problem solved, why my motorcycle sounds while other motorcycle not including the same model. My motorcycle is still in the service station. I have been harassed from the first day of my motorcycle purchased till date. My faith with HERO HONDA is gone.

Sw
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Comments

  • Aj
      19th of Nov, 2008
    0 Votes

    Kindly furnish your contact details .
    You may contact Kolkatta office for the same
    ref. www.herohonda.com for the contacts
    regards

  • Jy
      26th of Nov, 2008
    0 Votes

    Yes same thing is happening to my New Hero Honda Passion Plus also. So friend if you will get anything to resolve this issue, please let me know.

  • Ra
      7th of Mar, 2012
    0 Votes

    I have purchased a CBZ Extreme, Lovely Bike, There was no agonizing factor, when I bought & traveled 400Kms the next day., Then When the 1st Service was done, I found While releasing the Clutch or Pressing it, there is a thud sound coming somewhere near the Chain area or maybe clutch box..I took it to them, they said that is normal, But, I tried other peoples same model bike, it never produces that sound!!!, I complained to Hero Honda Kolkata, they advised me to bring the Bike to Baguiati Service center, they took whole day heard the problem, discussed about FORK ( which helps the gear to shift) Delivered the bike, but the sound was more this time, i usually had it only in 2nd Gear, now it is in all the gears A loud thud when you drive slowly behind any vehicle in any gear yes 1st gear too.The service people tried to satisfy me by treating as a VIP, changed whatever I pointed out ( Some plastic items, Side indicator, Head Light etc) but the problem was not solved, then yesterday they took away my bike by sending an engineer from the service center
    He returned the bike around evening 21:00 hours. He said that I did not find any problems, I have made the bike smooth & lighter, your bike seemed heavy while driving!!! I said I did not face that kind of problem.He also said I have loosened the rear Disk, it was very hard, !! Now I have to press more to enable the rear brakes, The Thud problem is still there, I dont know who can help me.
    The Road side mechanic says the Problem is with the Chain + Sprocket + Collar.Nothing inside gear box.Who will listen, I called up the Hero Honda guys now they are avoiding me!!

  • Ra
      7th of Mar, 2012
    0 Votes

    !!! Yahooo !!! The Bike was repaired perfectly as good as new by Vinline (Hero Moto Corp), The Sound has vanished, & the problem was just a Damper Rubber broken !!!I drove today at 113 KmpH speed, I tried every means The Bike stands as good as new.
    Keep it up Hero Honda.
    Thank You Very Much..

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