I am writing because of the response and treatment I received from Herbergers Credit Department. I am trying to help pay for, or completely pay for my mother-in-law’s credit card with Herbergers. I was given power of attorney to discuss her account. I even mailed and faxed Herbergers the power of attorney. They refused to help, to talk about the account, or give advice other than a scant $128.00 off if I paid in full, a bill that was close to $1,600.00.
My mother-in-law is close to declaring bankruptcy, and can no longer make the payments. Rather than have her go into bankruptcy, I volunteered to pay her bill. Herbergers treated me as if I had a disease. I offered to pay the bill in part, or in full using my credit card. They refused payment from my credit card.
I then asked for a reduction in the total bill if I paid the bill by check. They only wanted the full amount with no discount, and told me if the bill was late…they would tack on late charges for each day it was late. I went ahead and paid part of the bill anyway , but will not shop at Herbergers anymore. Everyone I know will also hear this complaint...as they say...the power of six.
I want people to know the treatment I received from Herbergers. I have never been a Wall-Mart fan….but please...shop somewhere other that Herbergers.