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Havertys Furniture / Awful Quality

1 Alpharetta, GA, United States Review updated:

What happened to Haverty's? We recently purchased the Sedona Leather furniture collection. This is the worst quality stuff we have seen. First of all, when the sofa was delivered the arms were literally falling off the sofa. We contacted Haverty's and they rescheduled a delivery of a replacement. The second sofa was not much better the arms were loose and it was very uncomfortable to sit on. Next they delivered the recliners. The recliner backs are so weak that they will not hold up a person. My son weighs 165 lbs and the recliner will not even hold up this skinny young man. We have a warranty so we contacted Haverty's and they sent out a technician. He immediately saw several issues with all the furniture and took pictures. All of the cushions are sagging and have significant depressions in them. (We are not overweight people). When the technican unzipped the cushions, NONE of them had the down blend filling that was adverstised. All of the pieces of furniture are defective and have to go back AGAIN! The technician stated that he has more complaints on this furniture than any other living room furniture. He registered us for what they call a "reselect". We went to Haverty's to see if we could find anything else that we liked. With a critical eye (this time) we looked the entire store over and have come to the conclusion that Haverty's no longer sales quality furniture. We are currently going through the arduous refund process. Haverty's apparently has sold out to the cheap furniture industry... their quality is along the lines of Babcock, Rooms to Go or any of those rent-to-own places. What happened to Haverty's? They used to sell quality American made brand name furniture. We could not find one piece of furniture that was made in America and that was a brand name anyone would recognize. All of their furniture is made in China, where poor quality is the norm and it clearly shows here.

My recommendation, stay away from Haverty's unless you are looking for over priced, poor-quality furniture. While it is nice that they have a refund or replacement policy, I would recommend stearing clear of them as I am sure they remove this policy once they figure out that people are returning their furniture and taking their business elsewhere.


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  • Ed
      24th of Dec, 2010
    0 Votes

    The company is struggling to survive, hence the low-quality product. Management has turned the work-enviroment to a hostile, harrassing and down-right impossible place to work. You should see the returns #'s.

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